Exterior

Reviews of Quality Suites Wildwood - The Villages

2.5 out of 5
Quality Suites Wildwood - The Villages
271 East State Road 44, Wildwood, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 167 out of 367 reviews" "
Rating 8 - Good. 93 out of 367 reviews" "
Rating 6 - Okay. 43 out of 367 reviews" "
Rating 4 - Poor. 32 out of 367 reviews" "
Rating 2 - Terrible. 32 out of 367 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/19
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a very nice experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're thrilled that we succeeded during your visit. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Mahmoud, Franklin

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
*Very poor breakfast. *Suites need light fixtures *Very Un-comfortable living area furniture (sofa and chairs)
Stayed 7 nights in Apr 2024
Response from Hotel Manager on 2024/4/17
Dear Guest,Thank you for sharing your feedback with us. We apologize for the disappointment you experienced with the breakfast offerings and the condition of the suites. Your comments are valuable to us, and we will review them with our team to address the areas for improvement. We appreciate your honesty and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely, Hotel Manager

4/10 Poor

Rosalie

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/17
Dear Guest,We apologize for any shortcomings during your stay. Your feedback is important, and we would like to learn more about your experience to address any issues. Please feel free to reach out to us directly with any concerns you may have had. We value your input and hope to have the opportunity to improve your perception of our hotel in the future.Sincerely, Hotel Manager

4/10 Poor

Eric, Lancaster

Traveled with family
Disliked: Amenities, property conditions & facilities
Smelled musty and of STRONG pine cleaner! Also, looked like black mold growing in corners of bathroom. First room was unacceptable. Second room was no better. Left in middle of the night. Could not breathe air or get to sleep due to strong smells.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/8
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay. It's disheartening to hear about the issues you encountered with the cleanliness and odor in your room. Your comfort and well-being are our top priorities, and we regret that we failed to meet your expectations. We will address these concerns immediately with our housekeeping team to ensure such incidents are not repeated. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Ellen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was overall very dirty and uncomfortable. Damaged doors, crayons on walls. The furnace room was thick with fur and dust (should be locked). Key didn't work for the back door.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/8
Dear Guest,We apologize for the disappointing experience you had during your stay. Your feedback is concerning, and we're addressing these issues promptly to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Karen, Saco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here while looking at The Villages. We were pleasantly surprised by the suite size, price was reasonable and the breakfast was adequate.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/8
Dear Guest,Thank you for your excellent review! We're delighted to hear that you enjoyed your stay with us while exploring The Villages. It's great to know that you found our suite size, pricing, and breakfast to be satisfactory. We appreciate your feedback and hope to welcome you back on your next visit to the area.Sincerely, Hotel Manager

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I liked the space within the rooms. The had a little living room that I liked a lot
Stayed 7 nights in Mar 2024
Response from Hotel Manager on 2024/4/8
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the spaciousness of our rooms, especially the added comfort of the living room area. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

German

Disliked: Cleanliness, property conditions & facilities
Everything no enough lights
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/4/8
Dear Guest,We apologize for the inconvenience you experienced with the lighting during your stay. Your feedback is valuable, and we will address this issue promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory stay in the future.Sincerely, Hotel Manager

6/10 Okay

Kyle

Traveled with family
Liked: Staff & service
This room was not pretty - no lamps only very bright recessed lights. Couch in the corner looking at a wall. Not as attractive as the Expedia photos. Smelled like cleaning products. Limited breakfast. Should have been half the price.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/8
Dear Guest,We apologize for the disappointment you experienced during your stay. Your feedback regarding the room's aesthetics, lighting, and breakfast offerings is valuable, and we will use it to make improvements. We're sorry to hear that your experience did not meet your expectations, and we appreciate your input. If you decide to give us another chance in the future, we will do our best to ensure a more satisfactory stay.Sincerely, Hotel Manager

10/10 Excellent

Salima

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome and always willing to help
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/8
Dear Guest,Thank you for your excellent review! We're delighted to hear that you had a positive experience with our staff and that they were always willing to help. Providing exceptional service is our priority, and we're thrilled that we could make your stay enjoyable. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Good

Bob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area was a little skechy for my daughter and 2 Grandsons
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 2024/4/17
Dear Guest,Thank you for sharing your feedback with us. We understand your concerns regarding the area, and the safety and comfort of our guests is our top priority. We appreciate your honesty and would like to assure you that we take security measures seriously. If you have any specific concerns or if there's anything we can do to enhance your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you and your family back for a more enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Mark, Raleigh

Disliked: Staff & service, property conditions & facilities
Horrible neighborhood. Do NOT stay here sline
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/19
Dear Guest,We apologize for the discomfort caused by our hotel's neighborhood during your stay. Your safety and comfort are paramount, and we regret any inconvenience you experienced. We appreciate your feedback and will continue to work towards improving our guests' overall experience. If you have any further concerns, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/19
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're thrilled that we succeeded during your visit. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Daniel, Cumming

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Im the starting stages of renovation. Looks like its going to be nice. Needs better signage. Drove around the building twice to find if i.was at the right place.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/19
Dear Guest,Thank you for your feedback. We're glad to hear that you see the potential in our renovation efforts. We apologize for any inconvenience caused by the lack of signage, and we appreciate your patience as we work to improve. Your input is valuable, and we will take your suggestion into consideration to enhance the guest experience. We hope to welcome you back to experience the completed renovations soon.Sincerely, Hotel Manager

4/10 Poor

James

Traveled with family
Disliked: Staff & service, property conditions & facilities
This property was very expensive and unsafe.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/20
Dear Guest,We're deeply concerned to hear about your experience. Safety is our top priority, and we take all guest feedback seriously. We'd like to learn more about your specific concerns so that we can address them promptly and ensure a safe environment for all our guests. Please reach out to us directly so we can discuss this matter further. Your safety and satisfaction are important to us, and we apologize for any inconvenience you experienced during your stay.Sincerely, Hotel Manager

8/10 Good

Noel

Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/4/8
Dear Guest,Thank you for your review! We're glad to hear that you had a positive experience during your stay. If there are any areas where you feel we can improve to earn that extra star next time, please let us know. We appreciate your feedback and hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Anjerina

Liked: Cleanliness, staff & service, property conditions & facilities
I remember this hotel from when I was a kid and it has came a very long way. And I love that about the hotel. Would recommend to anyone
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/20
Dear Guest,Thank you for your positive review. We're thrilled to hear that you have fond memories of our hotel from when you were a child and that you've noticed the improvements we've made over the years. Your recommendation means a lot to us, and we're delighted that you enjoyed your stay. We appreciate your feedback and hope to welcome you back for another great experience in the future.Sincerely, Hotel Manager

8/10 Good

Staci

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property that has been refurbished. Still has a few bumps and bruises but rooms are huge and very clean. Outside property clean and manicured. Would stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/20
Dear Guest,Thank you for your review! We're glad to hear that you appreciated the efforts we've made to refurbish the property and that you found the rooms spacious and clean. Your satisfaction is important to us, and we're delighted to know that you would stay with us again. We'll continue working on improving our property to ensure an even better experience for our guests. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

2/10 Terrible

Steven Douglas, Roswell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What an awful property. Tear it down and start over. Picture is stock photo, not of actual room. Floor is bubbling up. I worried about my car. It just wasn’t what I expected. If photos were true I never would have stayed there. I may not use Expedia again because of this stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/20
Dear Guest,We're deeply sorry to hear about your disappointing experience, Steven. Your feedback is concerning, and we take it seriously. We apologize for any discrepancies between the photos and the actual room, as well as for any issues with the condition of the property. Your comments will be shared with our team for immediate review and action. Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to restore your trust in us in the future.Sincerely, Hotel Manager

4/10 Poor

Diane, Neenah

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There were no lamps, no pictures on the walls, dirty old curtain on the patio doors. Their breakfast consisted of dry cereal and a waffle maker. I would never stay there again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/22
Dear Guest,Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. Your comments are valuable, and we will address them to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a better experience.Sincerely, Hotel Manager

10/10 Excellent

Michael

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking and excellent room
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/22
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our parking convenient and enjoyed your excellent room. Your satisfaction is important to us, and we hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

6/10 Okay

Byron, Live Oak

Disliked: Amenities
Unfortunately we didn’t get the room that we booked online. The room was very bare and there were no lamps and the light switches were in a weird place, also the continental breakfast was totally lacking. It had 2 types of cereal, no fruit, only waffles, no eggs or bagels/ toast. It did have good coffee and yogurt. The whole experience was disappointing , especially for the price.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/4/22
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with your room not matching your online booking and for the shortcomings with the continental breakfast. Your comments are valuable, and we will address them to ensure improvements are made. Providing a comfortable and satisfying stay is our priority, and we apologize for falling short of your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Dar

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2024/4/22
Dear Guest,Thank you for your rating. If there are any specific areas where we can improve to enhance your experience in the future, please feel free to let us know. Your feedback is valuable to us, and we hope to welcome you back for an even better stay next time.Sincerely, Hotel Manager

4/10 Poor

Joedy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was a horrible smell in the room. The "queen" beds are full size. Its a nice set up but nope i won't stay again or recommend.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 2024/4/22
Dear Guest,We apologize for the unpleasant experience you had during your stay. Your feedback regarding the smell in the room and the bed size discrepancy is concerning, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future. We regret that we fell short of meeting your expectations and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Rob

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is not very trustworthy and very disrespectful said that we stayed and we didn’t. It was so disgusting! Very disappointed with the whole process.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 2024/4/22
Dear Guest,We apologize for the unpleasant experience you had during your stay. Providing respectful and trustworthy service is important to us, and we regret any misunderstanding that may have occurred. Your feedback is concerning, and we will address it promptly to ensure a better experience for our guests in the future.Sincerely, Hotel Manager

4/10 Poor

Shonicanrn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hard to find. Sign was a homemade sign hung over too a red roof inn sign. Floor in bathroom around toilet was sinking and gave way when you stepped on it. Toilet was not securely fastened to the wall. Staff was friendly enough but I highly recommend you keep searching for somewhere else to stay. This is more of a $49/night place.
Stayed 1 night in Feb 2024

2/10 Terrible

Frank

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
How anyone could say it was 8.0 rating? it was a 2.0 and im being generous. Heard noise all night coming from room above us and 2 cockroaches crawling on wall next to bed.
Stayed 1 night in Feb 2024

4/10 Poor

Lisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were in transit to our vacation, so we only needed one night to stay. This hotel was price lower than the surrounding hotels. Prices were extremely inflated due to a local softball tournament at the University so we paid way more for one night at this hotel than we should’ve. The staff was very nice, very accommodating. No issues there. The facility, however, was extremely rundown, old, in need of a bulldozer. Our room smelled bad. Moldy – musty – slightly like sewage. We stayed on the second floor (the highest floor), there are no elevators, so we hauled our heavy luggage up a flight of stairs. However, as we were leaving a staff member offered to help me with my luggage down the stairs. Our bathtub was in need of repair, cracks in the floor. I would not stay here again
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was lovely for my wife and kids
Stayed 1 night in Jan 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, amenities, property conditions & facilities
My room had several baby roaches in the bathroom, hair in the towels, hair in the bed, nail clippings in the bed, sheets were dirty, and then a huge roach came from under the bed, and another in the middle room.
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on 2024/2/2
Dear Samantha,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Wildwood, FL. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the hair in the bed and the other concerns you highlighted. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Lydia, Tallahassee

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pretty basic. Smelled funny and being on the first floor it was crazy loud when the people above me were walking around. But super nice staff, pet friendly and clean. It’s on a truck stop exit highway so keep that in mind.
Stayed 1 night in Jan 2024
Response from Linton RediResponse Specialist on 2024/1/31
Hi Lydia,Thank you for telling us about your experience at RED ROOF INN & SUITES WILDWOOD FL. I was happy to read that our nice staff and pet friendly hotel met your expectations. However, you mentioned that there was an odor and that the noise level on the first floor was less than ideal. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on 2024/1/25
Dear Allen,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Wildwood, FL. I'm so glad you had a very nice stay, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Linton RediResponse Specialist on 2024/1/23
Hello Sean, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILDWOOD FL and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Danny

Stayed 7 nights in Jan 2024
Response from Sashauna RediResponse Specialist on 2024/1/20
Hello Danny,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Wildwood, FL. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 2024/1/18
Hello Maureen,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Wildwood, FL and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Larry

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Linton RediResponse Specialist on 2024/1/13
Hello Larry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILDWOOD FL and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

8/10 Good

Judy

Stayed 3 nights in Dec 2023
Response from Sashauna RediResponse Specialist on 2024/2/1
Hello Judy,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Wildwood, FL. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Patrick, LaSalle

Disliked: Cleanliness, staff & service, property conditions & facilities
I had an extremely disappointing stay at the Red Roof Inn in Wildwood, Florida. The premises felt unsafe, and I witnessed illegal activity multiple times throughout the night. The noise and constant traffic in and out of the building made it impossible to get any sleep. I would not recommend this location to anyone. Giving it 0 stars reflects the extent of my dissatisfaction.
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 2024/1/10
Dear Patrick,We are sorry to hear your recent experience at the Red Roof Inn & Suites Wildwood, FL did not meet your expectations. You shared numerous distasteful downsides, which we will certainly bring to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we wish you all the best in your future travels.Sincerely,Red Roof Management

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Just ok
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 2024/1/3
Dear Jeffrey,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Wildwood, FL. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Lots of updates to the property. Clean rooms with lots of space. Good value.
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 2024/1/3
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Wildwood, FL. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our good value, the cleanliness of the room and the other kind remarks you mentioned. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Joseph, New Orleans

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a decent 2 star hotel. Rooms were clean, no smell. I had 3 king rooms, all of them were suites. Front desk was polite and courteous. There was some construction but it wasn't an issue. No breakfast in the morning, only coffee. Not an issue for me because I usually don't eat lobby breakfast. Plenty of parking. Pretty typical of a Red Roof at an exit by the interstate. There were a couple of truck stops and fast food places at the exit. The best thing about this hotel was the front desk. I left a very expensive pair of airpod earbuds in my room. It was several hours before I realized and in a small panic I called the hotel. They said they would look for them and call me back. They called me back to tell me they found them and would hold them for me. I said it would be 3 days before I pass back that way. They said they would hold them. I came back 3 days later and they had them. It says a lot when a front desk gives you special attention like this. I would've given them 10 stars just because of this if I could!! Thank you Red Roof.
Response from Sashauna RediResponse Specialist on 2024/2/1
Dear Joseph,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Wildwood, FL. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our honest and polite staff, the convenient parking, the cleanliness of the room and the other kind remarks you mentioned. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. As it relates to breakfast, if you return to the location and require hot meal, there are quite a few restaurants within walking distance of the property that you can enjoy.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Tequila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Linton RediResponse Specialist  on 2023/12/28
Hello Tequila, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILDWOOD FL and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

8/10 Good

Glenn

Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Rediresponse Specialist on 2023/12/23
Hello Glen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WILDWOOD FL and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

BELINDA

Liked: Cleanliness, staff & service, room comfort
The out side grounds very messy. The area was not the nice. The room was large and redone. It was nice!
Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Rediresponse Specialist on 2023/12/22
Dear Belinda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILDWOOD FL. Thank you for your 6/10 rating. At Red Roof it's good to know that you had a large, nice and redone room. Nevertheless, as it relates to your comment of the cleanliness of the outside grounds and the area, these will be taken into consideration as we seek to improve on the quality that we offer. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but nice clean comfortable and large room. Definitely recommend
Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Rediresponse Specialist on 2023/12/22
Dear Barbara,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WILDWOOD FL. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the nice, clean, comfortable and large room you had. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Tyler

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Olivia RediResponse Specialist on 2023/12/16
Hello Tyler, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Wildwood, FL and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
The heater worked this time and that is a good thing. The price was right.
Stayed 1 night in Dec 2023
Response from Linton Rediresponse Specialist on 2023/12/14
Dear Michael,Thank you for telling us about your recent visit to RED ROOF INN & SUITES WILDWOOD FL. It's truly rewarding to read that our right price and operable heater met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very large and clean, almost like many apartments check in was easy. Check out was easy I think people were living there.the smell of marijuana was very potent when walking to a room
Stayed 2 nights in Dec 2023
Response from Sashauna RediResponse Specialist on 2023/12/5
Dear Dawn, I am happy you were pleased with the cleanliness of the rooms and our easy check in process at our Red Roof Inn & Suites Wildwood, FL location. Nevertheless, I will certainly bring the issues you mentioned to the property’s attention in an effort to address your concern. At Red Roof, we appreciate your business and truly value your feedback. Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean and large (2 bedroom with conference room included).
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on 2023/11/28
Thank you so much for sharing your experience with us, Barry, following your stay at the Red Roof Inn & Suites Wildwood, FL. It's great to see you appreciated your nice, clean, and large room and the conference room being apart of the package. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Rodolfo

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff was friendly and room appeared in good condition and cleanliness there were roaches in bathroom and kitchen as well as other guests hair in every “clean” towel provided in the room.
Stayed 2 nights in Nov 2023
Response from Chevanese RediResponse Specialist on 2023/11/28
I appreciate you sharing your feedback, Rodolfo, following your stay at the Red Roof Inn & Suites Wildwood, FL. I am glad you had a friendly encounter with our staff and you also stated that the room appeared to be in good condition; yet, I was saddened to read that your stay fell short of your expectations due to the possible hair in the towels and the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I will certainly bring this to the property’s attention in an effort to address your concern. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,ChevaneseRed Roof Management RediResponse Specialist