I am sorry your experience was not what you expected. I did reach out while you were still at the location to see how I could make your stay more comfortable and I did not get a response.I will be looking in to the rooms your were in to make sure the proper maintenance is done for the next guest.My apologizes.

Robin,Thank you for your feedback it is much appreciated and that is how we are able to correct faults in our system. I am sorry for the inconvenience that we may of caused and will strive to make your and any others guest experience better.We do have one office for Baymont and Travelodge and I was not aware of the signage that was displayed being removed for check-ins, I will get that reposted immediately.You may be an excellent pet owner but we do not have knowledge of all guest pet owners so as most hotels do, we have a pet deposit or charge due to the extent of past experiences with pets and the cost of past damages. We do appreciate your business!

Thank you for the positive review! We appreciate it.

Thank you for the positive review! We appreciate it!

Thank you for the feedback!

Thank you for taking the time to give us feedback. We are sorry to hear that you had a poor experience during your stay with us. We apologize for the inconvenience caused by having to go across the street to check in! We will discuss with the front desk staff the importance of good customer service so that this is not an ongoing issue. We apologize for the lack of a working light in the room. All of our rooms are non-smoking rooms, we apologize for the stench of cigarettes and will discuss this issue with our housekeeping staff to ensure that this does not continue. Thank you again for the feedback and we hope we get the chance to better serve you in the future.

Thank you for taking the time to leave us a review. We are happy to hear that the room was clean upon arrival, however we apologize for the inconveniences caused by the lack of the mattress pad and only one blanket. We also apologize for the poorly cleaned shower curtain and the smell of the room. We will look into these issues and discuss them with our housekeeping staff to ensure that these issues do not continue. Thank you for bringing these to our attention. Thank you again for the feedback.

Thank you for the positive feedback. We are glad to hear that you enjoyed your stay and hope to see you again!

Thank you for your response.

Thank you for your feedback. We apologize that this happened and we will be looking into this issue so that it does not happen again. We will be discussing this with our front desk staff as well. Thank you for bringing this to our attention and thank you again for your feedback.

Thank you for the feedback. We apologize for the inconveniences caused by the lack of internet and by the comfort of the bed. We will look into these issues to prevent them from continuing. Thank you again and we hope we get the chance to better serve you in the future.

Thank you for feedback. We apologize for the inconvenience caused by the overbooking issue. For any future stays, we recommend that you call us at the hotel directly to prevent this issue from happening. We will be looking into this issue to prevent it from happening again. Thank you again for taking the time to leave us a review and we hope we get the chance to serve you better in the future.

Thank you for your feedback! We apologize for any inconvenience caused by our lack of breakfast and by our check in being at the Baymont across the street. We hope we get the chance to serve you again in the future. Thank you again for taking the time to leave us a review.

Thank you for the positive feedback. We apologize for any inconveniences caused by having to use the Baymont to check in/out. We are pleased to hear that you enjoyed your stay otherwise and we hope we get the chance to serve you again in the future. Thank you!

Thank you for the positive feedback. We appreciate it!

Thank you for taking the time to leave us a review. We truly appreciate it and we take all feedback seriously. We apologize for the inconvenience caused by having to use Baymont to check in. Thank you again!

Thank you for your feedback.

Thank you for taking the time to provide feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced, and we appreciate the opportunity to address your concerns.Regarding the issue with the room, we apologize for the mix-up in room types. We understand how frustrating it can be to expect a larger bed and find a smaller one instead. Your feedback has been shared with our team to ensure such incidents are avoided in the future.In regards to the cancellation policy, as you mentioned, your reservation was made through a third-party website. Unfortunately, when booking through external platforms, their policies and terms apply, and we are unable to modify or cancel reservations without their approval. We understand your frustration, and we apologize for any misunderstanding or inconvenience this may have caused. Regarding the double charge, we sincerely apologize for the error. The accidental duplicate charge occurred due to a miscommunication between our system and the third-party website. However, we want to assure you that we have promptly rectified the issue by refunding the duplicate charge. Please allow a few business days for the refund to reflect in your account.We genuinely value your feedback and appreciate your understanding. We aim to provide a pleasant and comfortable experience for all our guests, and we deeply regret that we fell short of your expectations during your stay. Your comments will be shared with our team, and we will use this opportunity to improve our services and processes. We hope that you will reconsider and give us another chance to provide you with the superior experience that we are known for. Should you decide to visit our hotel again, we would be more than happy to assist you personally to ensure your stay is flawless.

We apologize for the inconveniences caused by having no hot water and having a TV that did not work. We understand how frustrating that can be and we regret that we didn't meet your expectations. Your feedback has been taken seriously and we are looking into these issues and will take proper actions to resolve them. Thank you for your feedback and we hope we get a chance to serve you again in the future.

Thank you for taking the time to share your recent experience with us. We are disappointed to hear that your stay with us did not meet your expectations and we apologize for any inconvenience caused by the lack of cleanliness and safety concerns you encountered during your visit. We take all feedback seriously and have shared your comments with our maintenance and housekeeping teams to ensure that these issues are addressed promptly. In addition, we are working on new lighting outside in the back parking lot to improve visibility and safety for our guests. We hope that we will have the opportunity to welcome you back in the future and provide with a much-improved experience.

We apologize that your stay at our Travelodge location was far from satisfactory! We will discuss this with our front office, as another room away from the noise might of been an option. Also will discuss the fridge not work with our maintenance team! Thank you for voicing your opinion as it helps us better improve guest satisfaction in the future! We hope you give us another chance to make it up to you in the near future!

Thank you for your feedback!

We apologize for any inconvenience caused during your recent stay with us. We understand that you had reserved a queen-sized bed and unfortunately, this was not available upon your arrival. Additionally, we are sorry to hear that the TV in your initial room was not working properly. We are glad to hear that our team was able to address these issues by providing you with a different room. However, we do understand that this may have been an inconvenience for you. Please know that we take your feedback seriously and will work to improve our services going forward. We hope that despite these issues, you enjoyed your stay with us and look forward to welcoming you back in the future.

Thank you for your review! We are glad to hear that our beds were comfortable during your stay with us! We will address the bathroom floor issues with our Housekeeping Supervisor and address this issue promptly!

Thank you for your review and bringing this matter to our attention. You are correct that room 163 you was put in did in-fact have a full sized bed. We sincerely apologize that this happened and we will address this matter with our front desk and update our computer system to match the correct room type. Thank you again and we hope you can revisit us again in the future and have a better experience!

I apologize for the issues with your stay. As previously stated I will be addressing these issues with my staff to prevent them in the future. Thank you for the feedback and we hope to see you again in the future.

Thank you for the feedback about your stay. I apologize for the issues you had with your room. I will look into this to get it corrected.Thank you again for staying at our hotel and we look forward to seeing you again.

Thank you for the feedback. We really appreciate it.

Thank you, we apprecaite it.

Thank you for the feedback. We appreciate it.

Thank you for letting us know about your stay. I will look into these issues and get them corrected.

Thank you for the feedback.

Thank you for the feedback.

Thank you for the feedback.

I apologize for issues you had with your stay. I will look into this and get it corrected. Thank you for letting us know about your stay.

Thank you for letting us know about your stay. I apologize for the issues you had.

Thank you for letting us know about your stay. I will get this issue looked at.

Thank you for the feedback. We have address this issue and corrected it.

Thank you for the feedback.

Thank you for the feedback. I will share this with my staff.

thank you for the feedback.

Thank you for the feedback.