Reception

Reviews of Motel 6 Wichita Falls, TX - North

2 out of 5
Motel 6 Wichita Falls, TX - North
1211 Central Freeway, Wichita Falls, TX

Reviews

7.0

Good

Rating 10 - Excellent. 139 out of 477 reviews" "
Rating 8 - Good. 119 out of 477 reviews" "
Rating 6 - Okay. 90 out of 477 reviews" "
Rating 4 - Poor. 54 out of 477 reviews" "
Rating 2 - Terrible. 75 out of 477 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Tara

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

10/10 Excellent

Jaroth Alexander

Stayed 1 night in Apr 2024

4/10 Poor

Alexander

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I would not stay here again. As a service member in the Navy I’ve experienced unclean conditions for months on end. This was on par, if not worse, than that. They did not accommodate our King size bed request, gave us a non-smoking room that reeked of cigarettes, the bed comforter had burn holes in it, the AC/heating unit was held up by bricks, etc. Pay the extra $10 or $20 and stay somewhere else.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/8
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 Okay

Kennedra

Disliked: Cleanliness
Stayed 5 nights in Dec 2023
Response from Sophia CSR on 2024/1/9
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Esmeralda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 2024/1/4
Dear Guest,Thank you for an excellent 10-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Sophia CSR on 2024/1/4
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

8/10 Good

Ray

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking
Stayed 1 night in Dec 2023
Response from Sophia CSR on 2023/12/30
Dear Guest,Thank you for taking the time to share your feedback! We're glad to hear that you recognized the efforts of our team in providing you with a positive experience. Wishing you many more enjoyable stays with us in the future!

10/10 Excellent

Andi

Stayed 1 night in Dec 2023
Response from Sophia CSR on 2024/1/18
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome comfortable stay
Stayed 1 night in Dec 2023
Response from Sophia CSR on 2023/12/10
Dear Guest,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

10/10 Excellent

Heather

Stayed 1 night in Dec 2023
Response from Sophia CSR on 2023/12/24
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 2023/12/21
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management/owner here is always awesome! We’ve stayed here several times and always feel safe and accommodations are clean.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 2023/11/22
Dear Guest,We are thrilled to know that everything was to your liking. We endeavor to make our guests stay enjoyable, and we are proud that we accomplished our goal.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 2023/11/18
Dear Guest,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Property conditions & facilities
About as basic as a hotel room can be. You get what you pay for. Clean but all the ambiance of a gas station bathroom. Lighting in the room was pretty dismal. Bed was comfortable enough.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 2023/11/13
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Julie

Desk clerk was super nice and helpful
Stayed 1 night in Oct 2023
Response from Sophia CSR on 2023/10/25
Hi Julie,Thank you for sharing your positive experience with our desk clerk. We're delighted to hear that they were accommodating and helpful during your visit. At our establishment, we strive to provide exceptional customer service, and your feedback reaffirms our commitment to delivering a memorable stay. We look forward to welcoming you back in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023
Response from Sophia CSR on 2023/10/23
Dear Guest,Thank you for your kind comments and 5-star rating! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Excellent

Mark

Stayed 1 night in Oct 2023
Response from Sophia CSR on 2023/10/18
Hi Mark,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

8/10 Good

Jason

Stayed 1 night in Oct 2023
Response from Sophia CSR on 2023/10/23
Hi Jason,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 2023/9/28
Hi Mark,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

6/10 Okay

Angela, Idaho Falls

Business traveler
truck parking
Stayed 1 night in Sep 2023
Response from Sophia CSR on 2023/9/22
Hi Angela,Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 2023/9/20
Dear Guest,We never want our guests to go back like this with a bad experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 2023/9/18
Hi Mark,We are incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

6/10 Okay

Joel

Business traveler
Disliked: Amenities
Don’t have anything to add.
Stayed 3 nights in Sep 2023
Response from Sophia CSR on 2023/9/9
Hi Joel,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

10/10 Excellent

Judith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 2023/8/31
Hi Judith,We are incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

6/10 Okay

William

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bedding needs to be replaced
Pillows and blankets need to be replaced. Everything else is in line with this kind of motel. Mattress was actually comfortable.
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 2023/8/29
Hi William,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve the guest experience. We hope you'll return someday to see how we're improving.

10/10 Excellent

Ramiro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 2023/8/29
Hi Ramiro,I deeply appreciate your generous 10-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sophia CSR on 2023/8/24
Hi Mark,We are incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice and affordable.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 2023/8/23
Hi Leslie,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Barry

Disliked: Amenities
I didnt like the 6 dead crickets in the bathroom.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 2023/8/13
Hi Barry,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

4/10 Poor

AJL Transport

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs in the room , remote didn't work, A/c didn't work. When we complained the guy at the front desk was annoyed. Moved us to a new room , then the power went out all night. Not the hotels fault, bit that area has really bad weather.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 2023/8/13
Dear Guest,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve the guest experience. We hope you'll return someday to see how we're improving.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for a cheap bed that’s what you will get. There was mold in the shower. Dead crickets all over the room. I picked up 7 and threw them in the trash. At least the ac worked. Pillows, sheets and pillow cases were stained. Same as the towels. Motel 6 where I am from is a lot cleaner and takes more pride than this one does. I wouldn’t stay there again if the room was free.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 2023/8/11
Dear Guest,I sincerely appreciate your feedback and regret any inconvenience you experienced during your recent stay. We apologize for falling short of your expectations in terms of room cleanliness and maintenance. Your observations are invaluable to us, as we continuously strive to enhance our guests' experience. Rest assured, we are addressing the issues you've highlighted with utmost urgency and ensuring that corrective measures are taken to uphold the high standards of comfort and hygiene that we aim to provide. We hope you will consider giving us another opportunity to serve you better in the future.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Sophia CSR on 2023/7/29
Hi Mark,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

8/10 Good

Enrique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place for solo traveler
great location
Stayed 1 night in Jul 2023
Response from Sophia CSR on 2023/7/25
Hi Enrique,Thank you for your review! We're glad to hear that you found our location to be convenient. We strive to provide our guests with a prime location that offers easy access to local attractions, dining options, and transportation. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.

6/10 Okay

Karla

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
DEAD CRICKETS == everywhere !! Had my kids screaming. they were in bedroom, bathroom, stairwells, walkways leading to rooms.
Stayed 1 night in Jul 2023
Response from Sophia CSR on 2023/7/21
Hi Karla,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

10/10 Excellent

thomas

Stayed 1 night in Jul 2023
Response from Sophia CSR on 2023/8/9
Hi Thomas,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

thomas

Stayed 1 night in Jul 2023
Response from Sophia CSR on 2023/9/1
Hi Thomas,We are truly grateful for your recent stay and for awarding us with a perfect 5-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.

8/10 Good

Tracey

Stayed 4 nights in Jul 2023
Response from Sophia CSR on 2023/7/14
Hi Tracey,Greatly appreciate your positive experience and the generous 8-star rating you have given us. Our primary aim is to ensure the complete satisfaction of our guests so we eagerly welcome any ideas or suggestions you may have for your future stays, as we are committed to continually improving our services. We look forward to the opportunity of serving you again during your next visit and providing you with an even better experience.

10/10 Excellent

thomas

Stayed 1 night in Jul 2023
Response from Sophia CSR on 2023/8/2
Hi Thomas,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Alexiis

Stayed 1 night in Jul 2023
Response from Sophia CSR on 2023/7/6
Hi Alexiis,Thank you for choosing to stay with us, and we're thrilled to hear that you had a pleasant experience. We greatly value your positive rating and strive to ensure 100% guest satisfaction. We genuinely appreciate your ideas and suggestions for your future stays, as they help us improve our services. We look forward to the opportunity to serve you again during your next visit.

10/10 Excellent

Lucky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room. They honored the price we booked at. Very close to Interstate and Air Force Base
Stayed 1 night in Jun 2023
Response from Sophia CSR on 2023/6/26
Hi Lucky,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sophia CSR on 2023/6/26
Hi Richard,We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 5-star rating, and we hope to welcome you back again before long.

10/10 Excellent

Peggy Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay, helpful staff, and clean.
Stayed 1 night in May 2023
Response from Sophia CSR on 2023/6/19
Hi Peggy,Thank you for taking the time to share your feedback with us! We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Fidel

Stayed 1 night in Jun 2023
Response from Sophia CSR on 2023/6/5
Hi Fidel,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay at Motel 6.
Horrible hotel. Mosquitoes. Chunks of the wood flooring missing from the floor. Sheets and comforter that reek of cigarette smoke. The door lock was broken off. Limited television channel choices in English. A lot of exterior noise from people walking around, getting in and out of cars, and also the nearby highway. Air conditioner that really didn't cool down the room much at all even at 60s and very noisy. Stains on the toilet seat and in the shower. I will never stay at a Motel 6 again.
Stayed 1 night in Jun 2023
Response from Sophia CSR on 2023/6/5
Hi William,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Sophia CSR on 2023/6/2
Hi Paul,Our sincere appreciation for taking the time for awarding us with an 8-star rating. It brings us great joy to learn that you had a positive experience with our service. If there are any specific areas you believe we can focus on to earn 10 stars. We are constantly seeking ways to improve our offerings and would be grateful to hear your suggestions. Hope you would give us a chance to provide you with an even better experience.

10/10 Excellent

Kathleen

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The only down side was the wayer pressure. It was low & difficult to draw a bath, but plenty hot.
Stayed 1 night in May 2023
Response from Sophia CSR on 2023/6/2
Hi Kathleen,We are glad to know that your overall stay at our property was pleasant. However, we apologize for the inconvenience you faced regarding water pressure. Your feedback has been shared with the team for improvements. Hope you would give us a chance to serve you again.

10/10 Excellent

Ray

Stayed 1 night in May 2023
Response from Sophia CSR on 2023/6/21
Hi Ray,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Lisa

Stayed 1 night in May 2023
Response from Sophia CSR on 2023/5/29
Hi Lisa,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Lisa M

Did not stay
Did not use the hotel as we ended up in Childress, you cannot cancel your registration on the app and it doesn’t tell you how to cancel
Stayed 1 night in May 2023
Response from Sophia CSR on 2023/5/29
Hi Lisa,Thank you for sharing your review. We apologize for the inconvenience faced by you. We never want our customers to have a bad experience. We have escalated this issue to our management. Please call up the property for the resolution.

8/10 Good

Charles

Stayed 3 nights in May 2023
Response from Sophia CSR on 2023/6/6
Hi Charles,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.