「Don’t be fooled by the Best Western name.
What made the experience even worse was the customer service. When concerns were brought forward, staff and management were dismissive and my concerns were not taken seriously. Staff were also taking personal calls on speaker phone.
I would also recommend that guests carefully review their credit card statements after their stay to ensure all charges are accurate.
In addition, the advertised amenities did not match what was represented when booking....
「Don’t be fooled by the Best Western name.
What made the experience even worse was the customer service. When concerns were brought forward, staff and management were dismissive and my concerns were not taken seriously. Staff were also taking personal calls on speaker phone.
I would also recommend that guests carefully review their credit card statements after their stay to ensure all charges are accurate.
In addition, the advertised amenities did not match what was represented when booking....
Ashley