"Husband and I travelled with 2 other couples. We got to the check in desk first to be advised, after storing my debit card details, that our room was not actually ready (check in was from 3pm, we arrived around 2:15pm) so we asked if we could store our luggage and this was duly locked away.
The other couples were greeted by a different member of staff and given cards to their rooms. Whilst they were freshening up my husband returned to the check in desk and the member of staff we had dealt with to see how much longer our room was likely to be, and if it was worth hanging on or coming back later after we’d all been out. She asked him to wait a moment and after looking on the system for about 5 mins she got up without a word to us to deal with someone else that had leaned across the desk with a query. She didn’t return. My husband then moved across to speak to someone else to be told they want to save my card details again for the other two rooms as they’d forgotten to take this information from the other couples. When we queried this the member of staff became very abrupt until a different colleague said to leave it and that our room was now ready. The cards were slammed on the desk and when I asked about retrieving our luggage the store room door was flung open and directions to our room were barked at us.
The room itself was ok, clean and spacious with a pool view, but we didn’t have a mini bar nor tea/coffee facilities that the other couples had in theirs."
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