1 King Deluxe Evol Room | Desk, blackout drapes, soundproofing, iron/ironing board

Reviews of Hilton Garden Inn Westbury

3 out of 5
Hilton Garden Inn Westbury
1575 Privado Rd, Westbury, NY

Reviews

7.8

Good

Rating 10 - Excellent. 434 out of 1005 reviews" "
Rating 8 - Good. 268 out of 1005 reviews" "
Rating 6 - Okay. 122 out of 1005 reviews" "
Rating 4 - Poor. 92 out of 1005 reviews" "
Rating 2 - Terrible. 89 out of 1005 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great but the building itself needs better maintenance. A lot of things were broken or looked super beat down. Many items were full of rust and bed sheets were torn.
Stayed 2 nights in Apr 2024
Response from GM on 2024/5/3
Thanks for the great score. We plan on a full reno late this year

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I enjoyed the time I spent there.
Stayed 1 night in Apr 2024

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. I would stay here again.
Stayed 2 nights in Apr 2024
Response from GM on 2024/5/1
Thanks for the great score and comments

8/10 Good

melinda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids love the pool
Stayed 1 night in Apr 2024
Response from GM on 2024/5/1
Thanks for the great score and comments

10/10 Excellent

Malek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is amazing, beautiful
Stayed 1 night in Apr 2024
Response from GM on 2024/4/27
Thank you for the great score

10/10 Excellent

Debra D

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff go over and beyond
Stayed 2 nights in Apr 2024

8/10 Good

Debra D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 2024/4/27
Thank you for the great score

8/10 Good

Debra D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff go over and beyond
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/27
Thank you for the great score

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay…THANK YOU!!!
Stayed 4 nights in Apr 2024
Response from GM on 2024/4/23
Thanks for the great score and coments

8/10 Good

venecia

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay. Good for the time.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/22
Thanks for the great score

10/10 Excellent

Kingsley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right off old country rd. So convenient to everything.
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/21
Thanks for the great score and comments

8/10 Good

ingrid, guaynabo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2024/4/22
Thanks for the good score

10/10 Excellent

Ivonne Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Love it here
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/18
Thanks for the great score

10/10 Excellent

Erin

Stayed 1 night in Apr 2024
Response from GM on 2024/5/3
Thanks for the great score

8/10 Good

Kathleen

Stayed 1 night in Apr 2024
Response from GM on 2024/4/13
Thanks for the great comments and score

10/10 Excellent

Debra D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always clean and staff on point
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/11
Thanks for the great score. Glad you enjoyed your stay

8/10 Good

Keith

Liked: Staff & service
Ok hotel for business traveler.
Stayed 2 nights in Apr 2024
Response from AGM on 2024/4/10
Hi Keith,Thank you so much for reviewing our property. I will make sure to share this with our staff and I hope you have a great day.

6/10 Okay

Eric

Liked: Amenities
Property is dated. Location in Westbury close to the Roosevelt Field Mall was great!
Stayed 2 nights in Mar 2024
Response from GM on 2024/4/9
We hope to be undergoing major renovation in the near future

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2024/4/9
Thanks for the great score

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a simple extended weekend trip. The hot tub wasn't working, so that was a bummer, but my girls loved the pool! Gym looked nice, and there's the option to get snacks at the in-house snack shop. Overall, a good stay.
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/8
Glad you enjoyed your stay. We plan on having the hot tub repaired in another week

10/10 Excellent

sarah, Virginia Beach

Liked: Cleanliness, staff & service
Frustrated that the hot tub is out of order still
Stayed 1 night in Apr 2024
Response from GM on 2024/4/6
Thanks for the great score Sarah. We hope to have the spa up and running soon as it took forever to get the spa heater installed and now have to get our electricians in to complete the job.

10/10 Excellent

Muneshpaul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joey on 2024/4/2
Muneshpaul,Thank you for giving us 5 stars and staying with us! I will make sure to let our staff know and I hope you have a great day.

6/10 Okay

dawn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Blood stains on comforter painting chipping really badly
Stayed 1 night in Mar 2024
Response from Joey on 2024/4/2
Hello Dawn,I am very sorry to hear about your experience when you stayed with us. I have shared your feedback with the housekeeping manager and the other departments. I hope you have a good day.

6/10 Okay

Codie

Liked: Staff & service
Disliked: Cleanliness
The room could have been cleaner…
Stayed 1 night in Mar 2024
Response from Joey on 2024/3/31
Hi Codie,I am very sorry that you experienced your room not being cleaned to Hilton standards. I have shared your comments with our staff to help us improve for future guests that stay here. I hope you have a great day.

4/10 Poor

Job

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joey on 2024/3/31
Hello Job,Thank you for providing feedback from your most recent stay with us. I am sorry that we didn't surpass your expectations. We are constantly improving our hotel to make things better. Have a great day.

8/10 Good

Jerrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joey on 2024/3/31
Jerrick,Thank you for taking the time to review our property. I hope you have a great day.

10/10 Excellent

Derik

Traveled with family and small children, Business traveler
Liked: Property conditions & facilities
Elevator smelled like an ashtray and carpet was dirty and nasty
Stayed 1 night in Mar 2024
Response from Joey on 2024/3/25
Hello Derik,Thank you for giving us 5 stars and staying with us. I am very sorry that you experienced the elevator smelling and the carpet not being cleaned. I have shared your feedback with our staff and promise this will be rectified. Have a great day.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nive
Stayed 3 nights in Mar 2024
Response from Joey on 2024/3/25
Juan,Thank you for giving us 5 stars and staying with us. I have shared your feedback with our staff and they are very appreciative. Have a great day.

10/10 Excellent

Harmandeep

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Mar 2024
Response from Joey on 2024/3/25
Harmandeep,Thank you for taking the time to review our property. I will share this with our staff and hope you have a great rest of your day.

6/10 Okay

Baljit

Liked: Staff & service
Not clean
Stayed 1 night in Mar 2024
Response from Joey on 2024/3/25
Baljit,I am very sorry that you experienced your room not being clean. That is not our standards and I will make sure to share this review with our housekeeping staff. I hope you have a great day.

10/10 Excellent

Sergio Luis

Stayed 2 nights in Mar 2024
Response from GM on 2024/4/18
Thanks for the great score

4/10 Poor

Ashley

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from GM on 2024/3/22
No comments on this survey

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 2024/3/18
Thanks for the great score and delighted you enjoyed your stay

10/10 Excellent

Akil

Business traveler
Liked: Cleanliness
Great
Stayed 1 night in Mar 2024
Response from GM on 2024/3/11
Thank you for the great score and comments

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/12
Thanks or the great score

8/10 Good

Laurel, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and although restaurant menu is limited, it’s good!
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/11
Thank you for the great score and comments

4/10 Poor

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing there was roach in my
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/10
Can you please let me know what room you are in so we can have the room checked and treated

10/10 Excellent

Rahsid

Liked: Cleanliness, staff & service, property conditions & facilities
Cool place
Stayed 1 night in Mar 2024
Response from GM on 2024/3/10
Thanks for the great score

10/10 Excellent

jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast staff was amazing
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/10
Thanks for the great score

10/10 Excellent

lilian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from GM on 2024/3/10
Thanks for the great score

8/10 Good

camran, oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Room did not have a safe.
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/10
Thanks for the good score. We do have safety deposit boxes at the front desk

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. The staff was very nice. The pool is a bit small though. But other than that everything was amazing
Stayed 1 night in Mar 2024
Response from GM on 2024/3/10
Thanks for the great score

10/10 Excellent

Debra D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied with environment with my grands
Stayed 1 night in Feb 2024
Response from GM on 2024/3/10
Thanks for the great score

10/10 Excellent

Naveen

Stayed 1 night in Feb 2024
Response from GM on 2024/3/10
Thanks for the great score

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, amenities
Pillows were too small. The a/c. / Heat vents were dirty.
Stayed 2 nights in Feb 2024
Response from GM on 2024/3/10
Please accept my apologies for the issues you experienced during your stay. Our records indicate that we have corrected these issues

10/10 Excellent

Debra D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Feb 2024
Response from GM on 2024/3/10
Thanks for the great score

6/10 Okay

Rahul

Business traveler
Liked: Cleanliness, property conditions & facilities
Excess credit card holds were applied instead of just relevant for the stay.
Stayed 9 nights in Feb 2024
Response from GM on 2024/3/10
Like all other hotels there is an incidental hold that covers extra charges such as Food and Beverage and our 24hour pantry

10/10 Excellent

GUNY, Hempstead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome stay
Stayed 1 night in Feb 2024
Response from GM on 2024/3/10
Thanks for the great score

10/10 Excellent

Shawn

Good
Stayed 1 night in Feb 2024
Response from GM on 2024/3/10
Thanks for the great score

10/10 Excellent

GUNY, Hempstead

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay so far in long island
Stayed 1 night in Feb 2024
Response from GM on 2024/3/10
Thanks for the great score