All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Just stayed at this beautiful establishment for the weekend. The staff was amazing, and very welcoming. We sat by the outdoor fireplace and were checked in on regularly. The restaurant was beautiful and attentive to your needs. The spa was an absolute delight. I left feeling so relaxed and cozy. The valet team was friendly and fast. There’s really no complaint I have. I will be back and hope to visit other Delamar locations soon.
Alison
Stayed 2 nights in May 2024
Response from Eric W. on 2024/5/14
Thank you so much, we look forward to welcoming you back!
Room over entry so windows did not open; there is no dresser- only a night stand- which i knew having stayed here multiple times- but this time the drawer was broken. Asked for extra towels- never came; turn down service was chocolates on the nightstand - thats it- didnt take off bed throw or turn down or place water.
Suprised i couldnt stay 1 hour later (4th time here - paid $450)
todd
Stayed 1 night in May 2024
Response from Eric W. on 2024/5/8
Thank you for taking the time to submit this feedback, I apologize for the shortcomings experienced during your stay. We take your comments seriously and will address these points with the team immediately. We hope to have the opportunity to welcome you back and will do our best to exceed your expectations.
I love the Delamar West Hartford. Great location. Easy and complimentary valet parking. Friendly and professional staff. Outstanding restaurant. Beautiful setting. Super comfy beds. I could go on!
Rebecca
Stayed 1 night in Apr 2024
Response from Eric W. on 2024/4/27
Thank you for this wonderful feedback, we hope to welcome you back in the near future.
always feel the most important customer at Delamar but its how they treat everyone. checkin valets & front desk great. turn down suddenly shows up w free waters full ice bucket & chocolates. what? quiet high floor spacious room where space is large & furnishings design & space well utilized. high end restaurant busy w small groups.
Allison
Stayed 1 night in Mar 2024
Response from Eric W. on 2024/3/13
Thank you for your kind remarks, I will certainly share with the team. We look forward to the opportunity to welcome you back.
10/10 Excellent
Uchechukwu
Traveled with partner
2024/3/10
Liked: Cleanliness, staff & service
Lovely property, good walkable location, kind employees, and good service
Uchechukwu
Stayed 2 nights in Mar 2024
Response from Eric W. on 2024/3/13
Thank you for sharing this wonderful feedback, we look forward to welcoming you back.
Property as a whole was great a d i’ve had a great stay here over valentines day- so this one night trip was a surprising let down. Front desk distracted at check in- wrote the wrong room number on card envelope so had to go back to desk to get keys; requested additional towels and they were sent to wrong room; breakfast staff RUDE BEYOND MEASURE in telling us to leave so they could set for brunch even though they WERE set for brunch and even put brunch items on our table as we sat there and cleaned glass with windex 15” from my head (i was having a conversation and tears in my eyes when the black woman that also works in the spa said i HAD TO LEAVE)- FYI- there was no one waiting for a brunch table; late check out of even 30 minutes denied even tho there was no way all rooms could be cleaned in that time frame - and we saw 4 people from our floor leaving before 10AM; never received VIP credit on this trip OR trip over valentine’s day.
Valet staff lovely as was the wait staff from the night before our stay at Artisinal
Love this hotel, beautiful, clean and staff is amazing. Restaurant attached is delicious as well. Very pleased!!!
Farra
Stayed 1 night in Feb 2024
Response from Eric W. on 2024/2/25
Thank you very much for taking the time to share your delightful experience with us. We're pleased to hear that you enjoyed your stay at our hotel and we look forward to the opportunity to welcome you back.
Thank you for the wonderful feedback, we hope to welcome you back.
10/10 Excellent
Douglas
Traveled with partner
2024/2/25
Very impressed with the check in, staff greeted us upon arrival and were truly over the top professional and courteous.
Douglas
Stayed 1 night in Feb 2024
Response from Eric W. on 2024/2/25
Thank you very much for taking the time to share your delightful experience with us. We're pleased to hear that you enjoyed your stay at our hotel and we look forward to the opportunity to welcome you back.
Valet parking, felt super luxurious, beds are super comfortable. Staff at the hotel doesn’t let you lift a finger they do everything for you. I would definitely come back!
Josh
Stayed 1 night in Feb 2024
Response from Eric W. on 2024/2/18
Thank you for the wonderful feedback, we hope to welcome you back soon.