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Reviews of HYATT house White Plains

3 out of 5
HYATT house White Plains
101 Corporate Park Drive, West Harrison, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 530 out of 1004 reviews" "
Rating 8 - Good. 254 out of 1004 reviews" "
Rating 6 - Okay. 118 out of 1004 reviews" "
Rating 4 - Poor. 47 out of 1004 reviews" "
Rating 2 - Terrible. 55 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property Awesome staff
Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/4
Dear Anthony, We are thrilled you had an exceptional experience at Hyatt House White Plains! Our team takes pride in providing outstanding service, ensuring your stay is memorable. Your kind words motivate us to maintain our high standards. We look forward to welcoming you back for another fantastic stay!David RomanGeneral Manager

6/10 Okay

William, Rolesville

Traveled with partner
Liked: Staff & service
The sink in my room was dirty and the ice maker wasn’t working. I hate the “limited” housekeeping and consumers to request towels and linen. The breakfast area and bar could use some updating. The same food items are served, some other dining options would be nice. Having a in room safe would be nice.
Stayed 7 nights in Apr 2024
Response from General Manager on 2024/5/1
Dear William, Thank you for sharing your experience. We are disappointed to hear about the issues that kept you from thoroughly enjoying your stay. Please accept our apologies for the housekeeping and maintenance oversights in your room. We appreciate your specific feedback about our breakfast offerings and having a safe in the room. We value hearing from our guests as this lets us know where we need to focus our attention to improve our guest experience. Thank you for being our guest. We hope you will stay with us again the next time you visit White Plains.David RomanGeneral Manager

10/10 Excellent

ASHLEY, Batavia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/30
Dear ASHLEY, We are delighted you enjoyed your stay at Hyatt House White Plains. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.David RomanGeneral Manager

10/10 Excellent

Lashawn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service from Front desk Jermaine and Andy our bartender was great I would definitely go back. Thanks Jermaine for providing an outstanding client experience.
Stayed 1 night in Apr 2024
Response from Anna-kay R on 2024/4/29
Thank you Lashawn for your 5-star review. It was a pleasure having you stay with us. We are happy customer service was top tier for your stay. We hope to see you soon

10/10 Excellent

Tracy, White Plains

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit and it did not disappoint. Everything was great. It's always quiet and clean.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/27
Dear Tracy, Welcome back to the Hyatt House White Plains! You are part of our family now, and we are pleased to know that our team members always make you feel at home. We agree that our rooms are a great choice, especially if you are looking for a peaceful, relaxing atmosphere. We sincerely appreciate your feedback and look forward to your next visit.David RomanGeneral Manager

8/10 Good

KaydiAnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the most part, was great for the 1 night. Details stated room to be sound proof but definitely was not. I could hear the upstairs guests quite clearly in their bedroom. Restaurant was not available for the stay. Breakfast was decent.Check in and check out was a breeze. Would stay again.
Response from General Manager on 2024/4/26
Dear KaydiAnn, Thank you for sharing your experience at Hyatt House White Plains. We are delighted you found check-in and check-out smooth and enjoyed our breakfast. We apologize for any noise disturbance; your comfort is our priority. We will share your feedback to ensure a more peaceful stay next time. We appreciate your feedback and look forward to welcoming you back for another great stay.David RomanGeneral Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna-kay R on 2024/4/23
Thank you Jenny for your 5-star review. We appreciate you staying with us.

10/10 Excellent

Priscila, Hillside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/22
Dear Priscila, Thank you for choosing Hyatt House White Plains. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.David RomanGeneral Manager

10/10 Excellent

Mary

Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always top notch I have been staying at this property for years multiple times a year never once have I had even the slightest inconvenience.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/14
Dear Anthony, Thank you for your loyal patronage and glowing review of Hyatt House White Plains! We're delighted to hear that you consistently enjoy our exceptional services and seamless stays. Your continued support means the world to us, and we can't wait to welcome you back for many more years of excellent hospitality!David RomanGeneral Manager

6/10 Okay

Zachary

Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/30
Dear Zachary, Thank you for reviewing our hotel. We are glad that you enjoyed your overall visit. However, we want to exceed each of your expectations every time you stay with us, so please accept our apologies if there were any concerns you had during your visit. Thank you again for choosing us, and we hope to have the pleasure of welcoming you back to our hotel in the future.David RomanGeneral Manager

10/10 Excellent

Matt

Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/29
Dear Matt, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Hyatt House White Plains and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.David RomanGeneral Manager

8/10 Good

Vincenzo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staffing
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/8
Dear Vincenzo, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at the Hyatt House White Plains. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We look forward to hosting you again soon for another great experience. Have a wonderful day!David RomanGeneral Manager

2/10 Terrible

Roman

Disliked: Cleanliness, property conditions & facilities
I never stayed here i made the reservation by mistake and contacted them with in 5 minutes of making the reservation and they refused to give me refund this is this is unacceptable behavior for business
Stayed 1 night in Apr 2024
Response from Anna-kay R on 2024/4/9
Thank you for ypur review. We will contact you directly

10/10 Excellent

Nicole

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/6
Dear Nicole, On behalf of our Hyatt House White Plains team, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to remain your hotel of choice whenever you return to the city.David RomanGeneral Manager

10/10 Excellent

Susana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are wonderful - it was perfect for our needs for this trip.
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/5
Dear Susana, It is a pleasure to learn that you enjoyed your stay and had memorable encounters with our staff. We are delighted you enjoyed your time at the Hyatt House White Plains. We strive to provide each guest with an exceptional visit; therefore, knowing we exceeded your expectations is lovely. We hope you will return whenever your travels bring you to the city.David RomanGeneral Manager

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just down the street from Wegmans. We stayed three nights and they never serviced the room. They told us that was policy? Had to request towels, garbage and recycling containers overflowing in the room. What are you paying for if not a clean and comfortable room? Breakfast was good, coffee was really good.
Stayed 3 nights in Mar 2024
Response from General Manager on 2024/4/4
Dear Dennis, Being so close to Wegmans is a wonderful asset, and we are glad this enhanced your visit. We always want to exceed our guests' expectations; therefore, we are disappointed with the concerns about the housekeeping and any other oversights during your time with us. We will review your comments with our team to ensure we are well-poised to serve you in the future. We're thrilled to hear you enjoyed our breakfast! It's our goal to offer a satisfying start to the day with a selection of fresh, tasty options. Thank you for your review. We hope to see you soon! David RomanGeneral Manager

8/10 Good

Alberto

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Cool place
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/31
Dear Alberto, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you thoroughly enjoyed your stay. It was a pleasure hosting you at Hyatt House White Plains, and we hope to see you again soon. David RomanGeneral Manager

10/10 Excellent

Mia

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of 5 with two dogs. The hotel is clean and conveniently located next to Wegmans so we could get food. We were here for 5 nights. No complaints but some things to be aware of. beds are full size not queen as indicated in the room description. No room service or restaurant on site. There is a bar but only serves food Monday-Wednesday. They don’t clean rooms daily only every 3 days. You can put garbage outside room and they will take it and will bring clean towels by request.
Stayed 5 nights in Mar 2024
Response from Anna-Kay R on 2024/3/26
Thank you Mia for your 5-star review. We appreciate you staying with us and cannot wait to have you back! Thank you!

10/10 Excellent

Alan

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Anna-kay R on 2024/3/19
Thank you Alan for your 5-star review. We appreciate you staying with us. We cannot wait to have you back!

10/10 Excellent

Adelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna-kay R on 2024/3/19
Thank you Adelia for your 5-star review. We appreciate you staying with us.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great!
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/17
Dear Amy, Thank you for taking the time to share that your stay at Hyatt House White Plains was perfect in every way! We appreciate your fantastic feedback and hope we will be your home whenever you are in the area!David RomanGeneral Manager

8/10 Good

Amy, New Yrk

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to HPN airport and The Capitol Theater. Also easy to drive to w ample parking. Stff was very nice. Rooms clean and well equipped. Did not like the quality of my hamburger
Stayed 1 night in Mar 2024
Response from Anna-kay R on 2024/3/12
Thank you Amy for your review. We appreciate you staying with us and cannot wait to have you back.

10/10 Excellent

Chavonne

Liked: Cleanliness, staff & service, property conditions & facilities
The property was easy to find, seamless check-in, clean and quiet. Perfect for a weekend getaway.
Stayed 1 night in Mar 2024
Response from Anna-kay R on 2024/3/12
Thank you Chavonne for your 5-star review. We appreciate you staying with is and cannot wait to have you back with us.

8/10 Good

Jacob, Leauge City

Stayed 3 nights in Mar 2024
Response from General Manager on 2024/3/31
Dear Jacob, We appreciate you leaving your generous rating regarding your recent visit to Hyatt House White Plains. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. David RomanGeneral Manager

10/10 Excellent

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful .
Stayed 1 night in Mar 2024
Response from Anna-kay R on 2024/3/8
Thank you James for your 5-star review. We're excited to have you stay with us. We cannot wait to have you come and visit.

10/10 Excellent

Noele

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff & nice area!
Stayed 1 night in Mar 2024
Response from Anna-kay Reid on 2024/3/6
Thank you for your 5 star review. We appreciate you staying with us

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
While a little sterile looking, the hotel is immaculate and everything was above average. Comfy bed, excellent breakfast, and was a great location for our needs.
Stayed 1 night in Feb 2024
Response from Anna-kay on 2024/2/24
Michael thank you for your 5-star review. We appreciate you staying with us and cannot wait to have you back

2/10 Terrible

Aureel

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Anna-k on 2024/2/24
We will addressed directly

8/10 Good

Jeffrey

Stayed 1 night in Feb 2024
Response from Anna-kay R on 2024/3/20
Thank you Jeffrey for your 4-star review. We appreciate you staying with us and cannot wait to have you back

10/10 Excellent

zak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024
Response from Anna-Kay on 2024/2/19
Thank you for 5 star review. We appreciate you staying with us and cannot wait for you come back to our property

10/10 Excellent

Kathryn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here in the way from DC to New Hampshire and would definitely stay here again. Super friendly staff, very comfortable rooms, and the kids loved the breakfast buffet. Win for all.
Stayed 1 night in Feb 2024
Response from Anna-kay R on 2024/2/16
Thank you Kathryn for your 5 star review. It was a pleasure having you stay at our hotel. We hope to see you soon!

8/10 Good

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Anna-kay R on 2024/2/16
Thank you for our review. We appreciate you staying with us

10/10 Excellent

Jeanne-Marie

Stayed 1 night in Feb 2024
Response from General Manager on 2024/3/21
Dear Jeanne-Marie, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt House White Plains. We look forward to your return and wish you all the best with your future travels.David RomanGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price for the area, clean, good location.
Stayed 2 nights in Jan 2024
Response from General Manager on 2024/2/11
Dear Daniel, Thank you for being our guest at Hyatt House White Plains. Conveniently located, we are pleased to offer comfortable accommodations and thoughtful hospitality at an excellent price. We're thrilled that you found our hotel exceptionally clean during your stay. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.David RomanGeneral Manager

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast had a great selection just the hot food wasn’t very hot kind of luke warm
Stayed 1 night in Feb 2024
Response from Anna-kay R on 2024/2/5
Thank you for you lovely 4 star review. We appreciate you staying with us

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from David Roman General Manager on 2024/2/6
Dear Dante, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Hyatt House White Plains. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.David RomanGeneral Manager

10/10 Excellent

Ivette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great accommodation for my birthday weekend with my girls.
Stayed 1 night in Feb 2024
Response from Anna-kay R on 2024/2/5
Thank you for you lovely 5 star review. We appreciate you staying with us

8/10 Good

Quanisha

Stayed 1 night in Jan 2024
Response from Anna-kay R on 2024/3/20
Thank you Quanisha for your 4-star review. We appreciate you staying with us and cannot wait to have you back

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 2024/2/1
Dear Lisa, It is wonderful to know that you enjoyed everything about your time at Hyatt House White Plains and that we exceeded your expectations. We strive to provide everything needed for the perfect stay. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.David RomanGeneral Manager

2/10 Terrible

Kirstin

Disliked: Staff & service, property conditions & facilities
At check in we were told that the hotel restaurant was closed for a while so no food available at property during our stay. We were directed to walk to a local supermarket for food. We should have been made aware of this at booking time as we would have chosen a different hotel with a restaurant. Tv didn’t work in our room. Front desk told us to wait for engineer to fix. After insisting on a room change which was not offered - new room had replacement blinds for broken blinds which didn’t block out light from outside.
Stayed 1 night in Jan 2024
Response from Anna-kay R on 2024/1/31
Thank you for your review. We will address directly

8/10 Good

Agustin

Stayed 1 night in Jan 2024
Response from Anna-kay R on 2024/3/20
Thank you Agustin for your 4-star review. We appreciate you staying with us and cannot wait to have you back

10/10 Excellent

Tracy, White Plains

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent the hotel is very quite and all the amenities are available.
Stayed 1 night in Jan 2024
Response from Anna-Kay r on 2024/1/28
Thank your for your review. We appreciate you staying with us.

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anna-Kay r on 2024/1/28
Thank your for your review. We appreciate you staying with us.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 2024/2/2
Dear Jeff, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you for taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyatt House White Plains.David RomanGeneral Manager

8/10 Good

Genesis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 2024/1/27
Dear Genesis, Thank you for the great review! It is always exciting to know that we met our guest's expectations, and we are glad you enjoyed most aspects of your stay. It was a pleasure hosting you at Hyatt House White Plains, and we look forward to being of service to you in the near future. It was a pleasure hosting you at our hotel, and we hope to see you again soon. David RomanGeneral Manager

2/10 Terrible

Julie A., Ridgefield

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Director of Operations on 2024/1/25
Dear Julie, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best Regards,Katelyn KeefeDirector of Operations

10/10 Excellent

Nancy

Stayed 1 night in Jan 2024
Response from Anna-kay R on 2024/1/20
Thank you for your review. We appreciate you staying with us

10/10 Excellent

nancy

Stayed 1 night in Jan 2024
Response from Anna-kay R on 2024/1/18
Thank you for your 5 star review. We appreciate you staying with us

10/10 Excellent

Aleksandra

Stayed 1 night in Jan 2024
Response from David Roman General Manager on 2024/2/6
Dear Aleksandra, Thank you for choosing Hyatt House White Plains. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.David RomanGeneral Manager