「There was no fridge, microwave, iron or telephone. We saw that other rooms had appliances.The safe was broken. The key card that opens the door after 11pm wasn't working so we were locked outside. The security officer was not in place to let us in and nonchalantly stands in front of the door and says "pull" but didn't indicate that he had pressed the button to let us in. There was no one at the front desk to reactivate our key card when it wouldn't work to open our room door. 」
「There was no fridge, microwave, iron or telephone. We saw that other rooms had appliances.The safe was broken. The key card that opens the door after 11pm wasn't working so we were locked outside. The security officer was not in place to let us in and nonchalantly stands in front of the door and says "pull" but didn't indicate that he had pressed the button to let us in. There was no one at the front desk to reactivate our key card when it wouldn't work to open our room door. 」
Charlene