4/10 不太好
Gabriel，Bogota
2026 年 2 月 8 日
喜歡：整潔度、設施服務和住宿環境和硬體
The hotel is well located and the room was clean, but unfortunately the service was one of the worst I’ve experienced, and it completely overshadowed the stay.
On my first night, I was seated at the restaurant, ordered a beer, and then waited 25–30 minutes trying to get the attention of the waitress to order food. Multiple staff members looked at me and ignored me. I eventually had to stand up and go to the counter where the computers were just to place my order.
The next morning at breakfast was worse. I sat down, said good morning, and asked if breakfast was being served. The waitress handed me menus but then served the American guests at the table next to me first, even though they arrived after me. After waiting again, I stood up and asked why I wasn’t being served, and whether it was because I’m Latino. She said the table was not hers and someone else would come. Another waitress was then called to serve me.
What made this especially uncomfortable is that the original waitress then proceeded to serve all other nearby tables except mine. I was the only guest in that area being served by someone different, which made the situation feel very obvious and dismissive.
While the property itself is fine, the service made me feel unwelcome and somewhat discriminated against as a Latin American guest. Because of this, I would seriously reconsider staying here again and would advise other Latino travelers to do the same unless service standards improve.
Gabriel
於 2026 年 2 月住了 2 晚
