Individually furnished, desk, soundproofing, iron/ironing board

Reviews of USA Inn

2.5 out of 5
USA Inn
1017 Post Rd, Wells, ME

Reviews

7.8

Good

Rating 10 - Excellent. 153 out of 471 reviews" "
Rating 8 - Good. 176 out of 471 reviews" "
Rating 6 - Okay. 87 out of 471 reviews" "
Rating 4 - Poor. 24 out of 471 reviews" "
Rating 2 - Terrible. 31 out of 471 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

aleksander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 3 nights in Apr 2024

6/10 Okay

Cheryll

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Manager on 2023/11/18
Hello Cheryll,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Late Check In
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/15
Hello James,Thank you for taking the time to write a review of your recent stay. We appreciate your feedback. We apologize for any inconvenience you may have experienced and hope you will consider giving us another opportunity in the future to provide you with a superior experience with a perfect ten rating this time.

6/10 Okay

Les

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/7
Hello Les, Thank you for taking the time to share your feedback with us. We value your thoughts and apologize for any inconveniences you may have experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. We hope you will consider giving us another chance in the future to exceed your expectations.

6/10 Okay

David

Business traveler, Traveled with family
Disliked: Amenities
It was adequate for one night stay
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/28
Hello David,Thank you for your feedback. We're glad you found your stay satisfactory. Let us know if there's anything we can do to improve for your next visit.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/28
Dear Guest,Thank you for your feedback! We are glad to hear that you had such a fantastic experience at our hotel. We hope to welcome you back in the future!

4/10 Poor

Beverly

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The woman at the front desk was very nice but there were several things wrong with the stay. First of all we booked a room with two beds and only got one. We sucked it up as we got there late and the office was already closed. The next issue we had was we booked the room because the listing said breakfast was included. This is not true. When I asked the woman at the front desk about it she said don’t believe what you read on the internet. It’s like no don’t post things that aren’t true. Everything was under construction our room had already been updated but it was still a bit run down looking they don’t replenish the coffee in your room when they clean. It was a great price and honestly probably would have been fine with everything if they hadn’t falsely advertised the free breakfast.
Stayed 6 nights in Oct 2023
Response from Manager on 2023/10/25
Hello Beverly, Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the room type and the breakfast. We'll address these concerns with our team to ensure accurate information and better service in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location! Being renovated and eco friendly.
The front desk clerk started out kind of short with us but turned out to be very friendly and helpful. She did make sure since we were staying longer that we were put away from the construction noise. That was very nice. When we had issues with our tv they came right away to help. Once more people arrived it was like paper thin walls. Overall, for the price and location to the beach and other amenities, I would definitely stay again. The room we had was very clean.
Stayed 4 nights in Oct 2023
Response from Manager on 2023/10/26
Dear Guest,Thank you for sharing your positive experience with our front desk staff and their helpfulness. We apologize for any inconvenience caused by noise and thin walls. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/25
Hello David,Thank you for rating us so highly! We appreciate your kind feedback and we hope to welcome you back soon.

4/10 Poor

Georgina

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/25
Hello Georgina,We apologize for any inconvenience you may have experienced during your stay. Please share more details so we can address your concerns.

10/10 Excellent

Rick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stat
Short over night stay. Check in was great and room was just what we needed. My nephew said his mattress was a little too hard for his taste but he still slept. Convenient to where we were going to be next day.
Stayed 1 night in Oct 2023
Response from Paul Patel on 2023/10/18
It's great to hear that your overnight stay started off well with a smooth check-in and a room that met your needs. While your nephew found the mattress a bit firm, it's good that he still managed to get some sleep. Being conveniently located for your plans the next day is definitely a plus. If you have any more feedback or questions about your stay, feel free to share, and I'll be happy to assist further.

6/10 Okay

MARK

Liked: Cleanliness, property conditions & facilities
Checked in late after desk was closed. Emails and text messages not responded to explaining check in procedures after hours. Room key in lockbox with all other late checkins and no name. If you dont know your room number, you would not know what key to take. Took a while to find my room as it was not in the main building.
Stayed 5 nights in Oct 2023
Response from Paul Patel on 2023/10/16
'm sorry to hear about the issues you faced during your late check-in. We sincerely apologize for the inconvenience you experienced. We understand that this situation was frustrating, and we appreciate your feedback. We will review and improve our after-hours check-in procedures to ensure a smoother experience for our guests in the future.Your comments regarding the room key and its location are noted, and we will work on making this process more clear and efficient. We value your input, and your feedback will help us enhance our services. If you have any further concerns or if there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know. We want to ensure that your next visit is more enjoyable and hassle-free. Thank you for choosing to stay with us.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on 2023/10/11
Hello Karen,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The service was great but the stay was awful. There was couple yelling at 4am. And construction around 7am in the room above me
Stayed 1 night in Oct 2023
Response from Paul Patel on 2023/10/10
hank you for sharing your feedback with us. We apologize for the disruptions you experienced during your stay.We're glad to hear that you found our service to be great; however, we deeply regret the disturbances caused by the noise from other guests and the construction activities. Your comfort and rest are important to us, and we apologize for any inconvenience these incidents may have caused.We will review and reinforce our policies regarding noise disturbances to ensure a more peaceful environment for our guests.If you have any more comments or if there's anything else you'd like to share, please feel free to let us know. Your feedback helps us improve our services, and we hope to have the opportunity to provide you with a more pleasant stay in the future.Once again, we apologize for the inconvenience you experienced.Best regards,

8/10 Good

Roy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
🙂
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/14
Hello Roy,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. We look forward to welcoming you back in the future!

4/10 Poor

Linda

Stayed 3 nights in Oct 2023
Response from Manager on 2023/10/14
Hello Linda,Thank you for your positive review! We're delighted that you enjoyed your stay with us. We hope to welcome you back soon!

4/10 Poor

Swastee

Stayed 1 night in Oct 2023
Response from Manager on 2023/10/11
Hello Swastee,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff
Stayed 1 night in Oct 2023
Response from Paul Patel on 2023/10/9
Thank you for your kind words! We're delighted to hear that you had a positive experience with our front desk staff. Providing excellent customer service is our priority, and we appreciate your feedback. If you have any more comments or if there's anything else we can do to enhance your stay, please feel free to let us know. We look forward to welcoming you again in the future!

8/10 Good

KENNETH

Stayed 1 night in Oct 2023
Response from Manager on 2023/10/30
Hello KENNETH,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had a satisfactory stay overall. We will continue to strive for excellence in providing a comfortable experience for our guests. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Guy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Manager on 2023/10/11
Hello Guy,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maine 2023
It was nice. Parking closer would have been nice. Customer service was good
Stayed 1 night in Oct 2023
Response from Meshelly on 2023/10/7
Thank you for your feedback! We're pleased to hear that you had a nice experience. We'll certainly take your suggestion about parking into consideration as we aim to enhance our guest experience. We're glad to know that you found our customer service to be good. Your comments are valuable, and we appreciate your input. If you have any further feedback or if there's anything else we can do to improve your next visit, please feel free to let us know. We look forward to hosting you again in the future!

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Oct 2023
Response from vp on 2023/10/6
Phillip, we want to extend our sincere thanks for choosing to stay at USA Inn. It appears that you had an enjoyable experience, and we look forward to the pleasure of hosting you again in the near future. Thank you for your visit!

8/10 Good

Daniel

Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/25
Hello Daniel,Thank you for your positive rating! We value your feedback and hope to exceed your expectations during your next stay with us.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
Spacious room with hardwood floors and a ground level balcony. Shower was hot and had good pressure. Would stay again.
Stayed 2 nights in Sep 2023
Response from Manager on 2023/10/5
Hi Samantha,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Shirley

Stayed 3 nights in Sep 2023
Response from Manager on 2023/10/24
Hello Shirley,Thank you for your positive review! We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

8/10 Good

Kimberly

Stayed 1 night in Sep 2023
Response from Manager on 2023/10/24
Hello Kimberly,Thank you for your positive review. We appreciate your feedback and are glad to hear that you had a pleasant stay at our hotel. We hope to welcome you back soon!

6/10 Okay

Gary

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Remote control does not work for tv..try manually..still not good
Stayed 1 night in Oct 2023
Response from vp on 2023/10/2
I'm sorry to hear that you're experiencing issues with the TV remote control and manual adjustments not resolving the problem. Please accept our apologies for the inconvenience.Did you speak to our management for assistance? We have no record of you asking for any help during your stay, and we're here to ensure your comfort. We recommend contacting our front desk or the hotel staff, and they will promptly address this issue to ensure your stay is as comfortable as possible. Thank you for bringing this to our attention, and we appreciate your patience.

6/10 Okay

Ryan

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 2023/10/3
Hello Ryan,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Debra

Stayed 2 nights in Sep 2023
Response from Manager on 2023/10/22
Hello Debra,Thank you for your rating! We appreciate your feedback and are glad you enjoyed your stay with us. Hope to have you back again soon!

10/10 Excellent

Kenneth, Rockland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and pleasant rooms, same for the grounds.
Stayed 1 night in Sep 2023
Response from vp on 2023/10/1
hank you for your kind words! We're delighted to hear that you found our rooms and grounds clean and pleasant during your stay. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please don't hesitate to share them with us.

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC didn’t work and cord was an electrical hazard, TV didn’t work, nor did the room clock. WiFi offered was so slow I couldn’t even stream anything to watch. No hot water
Response from vp on 2023/10/1
Cynthia, this is the first time the hotel is hearing about this issue, including the air conditioning. We inquired with the manager, and there was no record of any complaint logged on the day of your check-in, regarding either hot water or air conditioning problems. Our front desk is open until 11 pm, providing ample opportunity for guests to report any concerns. Making false statements without communicating with the hotel to address the issues you experienced, including the air conditioning, is not the most effective approach.It's worth noting that we had 42 other guests who had hot water, functioning AC, and working TVs during their stay. It's surprising that you encountered these problems, but without informing the manager, the hotel couldn't have known you needed assistance to resolve these issues. We value your feedback and encourage guests to reach out to us promptly to ensure a comfortable stay.Cynthia, before making a review, it's essential to be honest with yourself first. In your case, it's crucial to mention that you did not give the hotel any indication of anything wrong in your room. We encourage open communication to address and resolve any issues promptly, ensuring a pleasant stay for all our guests.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient overnight travel spot, wouldn't recommend a longer stay because the walls are thin and you can hear the neighbors
Stayed 1 night in Sep 2023
Response from vp on 2023/9/30
Thank you for your feedback. It's great to hear that you found our establishment convenient for an overnight stay. We appreciate your input regarding the noise level, and we apologize for any inconvenience you experienced. We will certainly take this into consideration to improve our guests' overall experience. If you ever decide to stay with us again, please don't hesitate to reach out to our front desk should you encounter any issues. We aim to ensure all our guests have a comfortable and enjoyable stay. Thank you for choosing us for your overnight accommodation.

8/10 Good

Peter

Except for dirty bathroom floor room was good
Stayed 2 nights in Sep 2023
Response from V on 2023/9/28
Dear Peter,Thank you for taking the time to share your feedback about your recent stay at the USA INN. We're pleased to hear that you found the room to be good overall. However, we would like to extend our sincerest apologies for any inconvenience caused by the dirty bathroom floor. Your comments are important to us, and we take them seriously.We have passed your feedback on to our housekeeping team to ensure that this issue is addressed promptly and that future guests do not encounter a similar problem. We appreciate your valuable input, as it helps us to improve our services and maintain a high standard of cleanliness.We hope that despite this issue, you were able to enjoy your stay with us, and we look forward to the opportunity to welcome you back in the future, where we will do our utmost to provide you with an even better experience.Thank you for choosing the USA INN, and we hope to see you again soon.Warm regards,Viraag PatelGuest Relations TeamUSA INN

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service
Bathroom Noise Fan
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/26
Hello Howard,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Good

Robin

Stayed 1 night in Sep 2023
Response from vp on 2023/9/24
THank you hope to see you soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and efficient. Very clean room and very comfortable bed.
Stayed 2 nights in Sep 2023
Response from vp on 2023/9/21
It sounds like you had a positive experience with friendly and efficient staff, a clean room, and a comfortable bed. Hope to see you again. Thank you

2/10 Terrible

Lisa, Essex Junction

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/21
Hello Lisa, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Lisa, Essex Junction

Stayed 1 night in Sep 2023
Response from Manager on 2023/10/10
Hello Lisa, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish I would have known no elevator. Also, didn't know about checking in time until after booking.
Stayed 1 night in Sep 2023
Response from vp on 2023/9/17
Apologies for any inconvenience. When you booked through Expedia, we didn't have any special requests for a ground-floor room on record. If such a request had been noted, we would have gladly arranged for your room accordingly. Upon check-in, all available rooms on the lower floor had already been assigned. We apologize for any inconvenience this may have caused.

8/10 Good

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price the room was perfect. We were just there for one night, but it was clean and quiet. Staff was nice.
Stayed 1 night in Sep 2023
Response from vp on 2023/9/16
Thank you

6/10 Okay

Dianne

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Have stayed at this property multiple times over the years, good location close to beach and rooms are clean.
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/16
Hello Dianne,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our location and also our property. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Brian

Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/16
Hello Brian,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from vp on 2023/9/12
THank you.

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service
Good location for us. Furnishings were dated and worn.
Stayed 2 nights in Sep 2023
Response from Manager on 2023/10/28
Hello Paul,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the furnishings and will take it into consideration for future updates.

6/10 Okay

Heather

Traveled with group
Loved how close it was to Wells Beach!
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/11
Hello Heather,It means so much to have earned your business. We appreciate the feedback regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Leonce, AMHERST

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location: near the beach, near shopping (grocery store, CVS,…), near reataurants. Friendly staff
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/12
Hi Leonce,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

8/10 Good

Gary

Stayed 2 nights in Sep 2023
Response from vp on 2023/10/1
thank yo

10/10 Excellent

Ghyslaine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible,we like beeing able to sit outside on the balcony. Fridge,microwave very useful if you stay for a while.
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/10
Hello Ghyslaine,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value close to the beach
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/8
Hi Charles,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable and find it of great value for money. We appreciate your compliments and humbly request a return visit.

10/10 Excellent

Leslie

Stayed 1 night in Sep 2023
Response from Manager on 2023/9/26
Hello Leslie,Thank you so much for the incredible rating. We look forward to your next visit.