"From the moment we arrived at Hanza Hotel, we were made to feel very welcome by Gabriela. She was incredibly helpful, especially after we experienced an issue during our bus journey from the airport to the hotel. Gabriela provided us with all the relevant information we needed to take the matter further with the correct authorities, which we really appreciated.
The hotel itself was clean and welcoming, and our room was cleaned every day to a very good standard.
A special mention also has to go to Lucus in the Zafishowani restaurant. He was absolutely amazing throughout our stay. Every time we visited, he remembered which drinks we had previously ordered, which made us feel really looked after and gave the service such a personal touch.
Overall, we had a lovely stay at Hanza Hotel, and the friendly and helpful staff really made our experience special. We would definitely recommend the hotel and hope to return in the future."
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