"Positives - room and food were good. Lovely, helpful porter. However, check in very slow - we arrived @ 2pm - told to come back @ 3pm, by which time there was a long queue! Restaurant service very slow on evening that we were heading out to a concert. Biggest issue was dangerous shower over bath - exit via sloping end around fixed shower panel, with grab rail at other end! My husband slipped resulting in large bruise. Despite this, hotel were unable to provide non-slip mat."