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泰姆蘭伯特美居飯店的評分

4 out of 5
泰姆蘭伯特美居飯店
London Road, Aston Rowant, Watlington, England

評論

8.2

非常好

10 分，有夠讚；422 則評論中有 162 則" "
8 分，不錯哦；422 則評論中有 162 則" "
6 分，一般般；422 則評論中有 60 則" "
4 分，不太好；422 則評論中有 22 則" "
2 分，很糟糕；422 則評論中有 16 則" "

8.4/10

整潔度

8.2/10

員工素質

7.6/10

設施服務

8.0/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Robert

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great overnight stay, the staff are brilliant, the food was lovely and the all around ambience was relaxing and beautiful. Loved every minute, the hotel is great and would thoroughly recommend them. Book with them directly rather than a third party the staff are very welcoming and friendly and will help you with anything that you need.
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Colin

喜歡：住宿環境和硬體
Has a nice feel about, very welcoming.
於 2024 年 4 月住了 1 晚
Hassan 於 2024年4月28日回覆
Dear Colin,Thank you for your kind words about our establishment. We are delighted to hear that you found our place to have a nice feel and be welcoming. Your feedback is greatly appreciated, and we hope to continue providing a positive experience for all our guests. Thank you for choosing us, and we look forward to welcoming you back in the future.Best RegardsHotel Management.

10/10 有夠讚

Matthew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Stuart

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
All Goid
Good Hotel Good service Good rooms
於 2024 年 1 月住了 1 晚

4/10 不太好

D J

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Very Disappointing
Room 6 , Bathroom; It has a non-working, hanging out of the wall, towel rail that we didn't dare touch in case it fell out completely, the room was REALLY cold - but it had a freestanding, plug in radiator placed in there ! there is, of course, no socket within the bathroom the nearest was the other side of the bedroom, so a totally pointless exercise. The pale, non blackout blind in there allowed the spotlights to flood in (it also probably gives no privacy when using the loo which is right in front of the window) having to close the door re the floodlights meant it stayed very cold . Loo roll holders fixings loose, magnifying mirror unadjustable . Large area of old repair by the door undecorated. Bedroom: Used water glass complete with tablet sediment bottom & up side left as "clean", tray dirty with soiled coasters. New carpet - however the door now has a 2 finger+ gap all the way under it, "rising butt hinges" anyone ?? this gap allowed all the corridor noise & the regular loud slamming of a staff door to disturb us till 11.30pm ish as well as the draught. Very large water stain on ceiling, traffic noise not much reduced by (I had to check it was in fact double ) the glazing - an improvement of both windows wouldn't go amiss. Housekeeping admitted most of the above has been mentioned before with them "passing to management " the feedback /complaints - so why did we still get 2nd rate accommodation for our £163 - a good breakfast/ friendly staff only plus points.
於 2024 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質和客房舒適度
Dated
Bit of an odd creaky place. Room is very dated and bathroom was freezing. Quite pricey for what you got.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Debbie

於 2023 年 12 月住了 1 晚

8/10 不錯哦

Amanda

於 2023 年 12 月住了 1 晚

6/10 一般般

samantha

團體旅遊, 家庭旅遊
喜歡：整潔度
Stayed one night. Chose this hotel for its convenient location, between Oxford and Windsor. Reasonably priced so didn’t expect luxury. Basic rooms and acceptable food options. Rooms could have had heating on prior to our arrival, but warmed up quickly once adjusted.
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Robin

於 2023 年 11 月住了 1 晚

8/10 不錯哦

Stuart

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
All Good
Great hotel Good rooms Good service Friendly atmosphere
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Ralph

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Akihiko

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Lynda

於 2023 年 9 月住了 2 晚

6/10 一般般

Ross

團體旅遊
不喜歡：員工素質
Disappointingly average hotel
Ok hotel but staff were not interested and seemed to spend more time outside smoking than helping guests. Breakfast looked good but wasn't great felt like it had been under the heat lamps far too long. Glad it was only an overnight stay and I wasnt there for a longer period.
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Bryan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely hotel service great food was excellent hotel staff very friendly
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Janet

於 2023 年 8 月住了 1 晚

6/10 一般般

Chris

情侶出遊
不喜歡：整潔度
Three stars, mediocre at best The cleaning in the shower room is a quick wipe. Having a shower the water is not draining, so flip the filter and it's manky, full of hairs and not been touched in a good while. From the Mercure brand one expects better especially as your paying average 170 per night with breakfast. Will I go back, no you can shove this place
於 2023 年 8 月住了 1 晚
Megan Munro 於 2023年9月2日回覆
Dear Chris, Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Megan Munro General Manager

8/10 不錯哦

Stuart

於 2023 年 8 月住了 1 晚

8/10 不錯哦

Philip

於 2023 年 8 月住了 1 晚

10/10 有夠讚

Maureen

於 2023 年 8 月住了 1 晚

2/10 很糟糕

Louise

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
於 2023 年 8 月住了 2 晚

6/10 一般般

Clodagh

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚

6/10 一般般

Phillip

團體旅遊
喜歡：整潔度和員工素質
A bit sad and unloved.
Upon arrival, the room looked rather scruffy - the hotel generally needs refurbishing throughout. In my room, the full length mirror had come off the wall, the door of the refrigerator unit was hanging off and one bedside wall light did not function. Philip, the receptionist, sorted the first 2 out while I had breakfast, but the wall lamp needed an electrician. The hotel is very convenient for Garsington Opera, so I shall continue to use it.
於 2023 年 7 月住了 2 晚
Megan Munro 於 2023年9月2日回覆
Dear Philip, Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Megan Munro General Manager

8/10 不錯哦

Stuart

於 2023 年 7 月住了 1 晚

2/10 很糟糕

Charlotte

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Absolutely terrible
Room was dirty Bed had not been made properly Pillows were also dirty including the spares Cracks in the walls Stains on the carpet No wifi Windowsill dirty and the window did not shut correctly Menu provided in the room was different to the mwnu in the reception Bathroom dirty Dust everywhere
於 2023 年 7 月住了 2 晚
Megan Munro 於 2023年9月2日回覆
Dear Charlotte, Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Megan General Manager

4/10 不太好

Ignatius

喜歡：員工素質
不喜歡：整潔度
Condition of the hotel is a bit old but the staff are very friendly and efficient. Cleanliness of the room is appalling. Big cobweb on several corners of the ceiling, used contact lenses still left on the basin and marks in the toilet
於 2023 年 7 月住了 1 晚
Megan Munro 於 2023年9月2日回覆
Good afternoon, Thank you for taking the time to tell us about your experience at the Mercure Thame Lambert Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Daniel StewartGeneral Manager

10/10 有夠讚

Andrew

於 2023 年 7 月住了 1 晚

8/10 不錯哦

James

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Neil

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great weekend
Lovely hotel, the staff went above and beyond to make our stay exceptional and thoroughly enjoyable, my partner and I found the whole time at the hotel and weekend amazing.
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Trevor

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Fred

情侶出遊, 家庭旅遊, 親子旅遊
喜歡：整潔度和員工素質
A very pleasant stay. Excellent service and well-maintained site. Food was good. Staff were keen to make us feel welcome.
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Anne

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
I arrived on a late booking after a bad day. The welcome was fabulous. Room was great in all aspects. Ate dinner in restaurant and it was surprisingly good and inexpensive. It’s a few miles further than I’d like from office but would stay again for quality
於 2023 年 5 月住了 1 晚

10/10 有夠讚

John，Wells

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent stay. Good hotel with very friendly and helpful staff. Thanks to Philip, Trina and Alison with special mention to Aga who was a great host.
於 2023 年 5 月住了 1 晚

10/10 有夠讚

Julie

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
lovely
really lovely hotel from the fresh smell to the friendly staff as you enter reception to the rooms, cleanliness and lovely fresh food.
於 2023 年 5 月住了 1 晚

10/10 有夠讚

phill

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚

6/10 一般般

Kieren

喜歡：員工素質
不喜歡：整潔度
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Mark

於 2023 年 2 月住了 1 晚

10/10 有夠讚

Philip

於 2023 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Would recommend
Easy pre-stay booking. Friendly check in. Very quiet despite proximity to M40. Clean and comfortable room. Excellent service all round.
於 2023 年 2 月住了 1 晚
Megan Munro 於 2023年2月19日回覆
We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 有夠讚

Lynne

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
it was convenient for the M40.
於 2023 年 1 月住了 1 晚
Megan Munro 於 2023年2月19日回覆
We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 有夠讚

S

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 1 晚
Megan Munro-Atkins 於 2023年2月19日回覆
We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 有夠讚

Terence

於 2022 年 12 月住了 1 晚

10/10 有夠讚

Gary

於 2022 年 11 月住了 1 晚
Operations Manager 於 2022年11月19日回覆
Dear Gary, We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Megan Munro

10/10 有夠讚

Dave

於 2022 年 10 月住了 1 晚
Operations Manager 於 2022年11月19日回覆
Dear Dave, We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Megan Munro

10/10 有夠讚

garry

於 2022 年 10 月住了 1 晚

10/10 有夠讚

Amanda

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
3 day stay October 2022
Professional service especially with regards to children meals. Friendly staff and goox size room for a child to play. Will visit again. Thank you.
於 2022 年 10 月住了 3 晚
Megan Munro 於 2022年11月19日回覆
Dear Amanda, We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Daniel StewartGeneral Manager

10/10 有夠讚

Craig Walsh

於 2022 年 10 月住了 1 晚
Megan Munro 於 2022年11月19日回覆
Dear Craig, We very much appreciate your comments regarding your stay at the Mercure Thame Lambert Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Megan Munro-Atkins General Manager