Seasonal outdoor pool, sun loungers

Reviews of Fireside Inn & Suites Waterville

2 out of 5
Fireside Inn & Suites Waterville
376 Main Street, Waterville, ME

Reviews

8.8

Excellent

Rating 10 - Excellent. 540 out of 1001 reviews" "
Rating 8 - Good. 357 out of 1001 reviews" "
Rating 6 - Okay. 59 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Paulette

Dated property.
Stayed 1 night in Apr 2024
Response from David Connolly on 2024/5/4
Dear Paulette, Thank-you for you for taking the time to review our hotel. I am glad to see that you enjoyed your stay. We are looking forward to your next visit.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Clean and comfortable rooms. Convenient location.
Stayed 2 nights in Apr 2024
Response from David Connolly on 2024/4/22
Dear Paula, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay; that is our number one goal. We hope to see you again!

10/10 Excellent

Joan E.

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean, near dining options. Very nice staff. Mini whoopie pies for checkin gifts!
Stayed 2 nights in Apr 2024
Response from David Connolly on 2024/4/15
Dear Joan, Thank you for choosing the Waterville Fireside Inn & Suites. I was happy to read that you had a nice stay, and that enjoyed our little Whoopie Pies. It is our mission to see that you have clean, comfortable stay. We hope to see you again!

10/10 Excellent

Paz

Stayed 1 night in Apr 2024
Response from David Connolly on 2024/5/2
Dear Paz, Thank-you for your positive review. I am glad to see that you enjoyed your stay. We are looking forward to your next visit.

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Apr 2024
Response from David Connolly on 2024/4/11
Dear Gary, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay. It is our number one goal to meet and exceed our guest's expectations. We hope to see you again!

6/10 Okay

Kevin, Albany

Close to our destination,
Stayed 1 night in Apr 2024
Response from David Connolly on 2024/4/11
Dear Kevin, Thank you for choosing the Waterville Fireside Inn & Suites. I was happy to read that you had a nice stay. It is our mission to see that you have clean, comfortable stay. We hope to see you again!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David Connolly on 2024/4/11
Dear David, Thank-you for your positive review. I am glad to see that you enjoyed your stay. We are looking forward to your next visit.

4/10 Poor

Olivia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the alarm randomly going off several times throughout the night when nethier my husband or I had set or even touched the alarm. There was a tissue by the tv, popcorn around the bed, as well as either a beard or pube hair on the towels. Then there was the fact the my hand started breaking out in blisters until i lathered it with hand sanitizer.
Stayed 1 night in Apr 2024

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Whoopie pie at check in. Washer dryer available.
Stayed 1 night in Mar 2024
Response from David Connolly on 2024/3/30
Dear Belinda, Thank you for choosing the Waterville Fireside Inn & Suites. I was happy to read that you had a nice stay, and that enjoyed our Whoopie Pies. It is our mission to see that you have clean, comfortable stay. We hope to see you again!

10/10 Excellent

Rebecca

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from David Connolly on 2024/3/29
Dear Rebecca, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay. It is our number one goal to meet and exceed our guest's expectations. We hope to see you again!

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for a good room.
Stayed 1 night in Mar 2024
Response from David Connolly on 2024/3/20
Dear Keith, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay; that is our number one goal. We hope to see you again!Sincerely,David ConnollyAssistant General ManagerFireside Inn & Suites

8/10 Good

Jodi

Traveled with family
Liked: Staff & service
Front desk staff friendly. Room spacious. Beds comfy. Sink drain was clogged. Restaurant attached called Gov's was convenient.
Stayed 1 night in Mar 2024
Response from David Connolly on 2024/3/8
Dear Jodi, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay; and I am really glad that you loved our beds. We had our Maintenance team fix that clogged drain in your Room 234. It is our number one goal to meet and exceed our guest's expectations. We hope to see you again!

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Great place. Highly recommended.
Stayed 3 nights in Feb 2024
Response from David Connolly on 2024/2/23
Dear Alexander, Thank you for choosing the Waterville Fireside Inn & Suites. I was happy to read that you had a nice stay. It is our mission to see that you have clean, comfortable stay. We hope to see you again!

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On icy morning like this morning i would ask that you salt every exit. The handicap door and areas around our car was very icy i almost fell. Other then that everything was perfect!
Stayed 1 night in Feb 2024
Response from David Connolly on 2024/3/23
Dear Jennifer, Thank-you for your thoughtful review. Our mission is to provide all of our guests with a clean, comfortable room and a warm, welcoming environment. I apologize for the conditions you experienced in the Handicapped Parking Area on Sunday morning. It took a while for me to consult with both our Housekeeping and Maintenance Departments; both Supervisors admitted that we had overlooked possible icing that day as the weather had not been bad the night before. We are now aware that we should check the entry ways every day when the temperatures drop below freezing. I hope that we will see you again on your next visit to Maine.

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay! Friendly staff, clean rooms and the MOST comfortable beds ever!
Stayed 1 night in Jan 2024
Response from David Connolly on 2024/2/3
Dear Jennifer, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay; and I am really glad that you loved our beds. It is our number one goal to meet and exceed our guest's expectations. We hope to see you again!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David Connolly on 2024/1/22
Dear Paul, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay; that is our number one goal. We hope to see you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from David Connolly on 2024/1/19
Thank-you for your positive review. I am glad to see that you enjoyed your stay. We are looking forward to your next visit.

8/10 Good

David

Stayed 1 night in Jan 2024
Response from David Connolly on 2024/2/8
Dear David, Thank-you for your positive review. I am glad to see that you enjoyed your stay. We are looking forward to your next visit.

10/10 Excellent

Lisa

Traveled with group
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from David Connolly on 2024/1/19
Dear Lisa, Thank-you for choosing the Waterville Fireside Inn & Suites, I am glad to see that you enjoyed the fireplace and that you had a marvelous stay at our hotel. We would love to see you the next time you are in the Waterville are

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from David Connolly on 2024/1/11
Dear Todd, Thank-you for your great review. I am glad to see that you enjoyed your stay. We are looking forward to your next visit.

10/10 Excellent

ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David Connolly on 2024/1/11
Dear Ursula, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay; that is our number one goal. We hope to see you again!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 2 nights in Dec 2023
Response from David Connolly on 2024/1/6
Dear Timothy, Thank you for choosing the Waterville Fireside Inn & Suites. I was happy to read that you had a nice stay. It is our mission to see that you have clean, comfortable stay. We hope to see you again!

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from David Connolly on 2023/12/27
Dear Jeremy. Thank you for choosing the Waterville Fireside Inn & Suites. I was happy to read that you had a nice stay. It is our mission to see that you have clean, comfortable stay. We hope to see you again!

10/10 Excellent

melanie

Stayed 1 night in Dec 2023
Response from David Connolly on 2023/12/23
Dear Melanie, Thank-you for your positive review. I am glad to see that you enjoyed your stay. We are looking forward to your next visit.

2/10 Terrible

Emile

Stayed 1 night in Dec 2023
Response from David Connolly on 2024/1/11
Dear Emile, Thank-you for choosing the Waterville Fireside Inn & Suites. I appreciate the few moments that you took to review our hotel, and I am sad to see that we did not meet your expectations. Unfortunately your arrival coincided with a natural weather disaster and the hotel was unable to accomodate you or any other guests on that date. We had no electricity, no heat, no internet and no phones due to the nature of the storm.Sincerely,David ConnollyAssistant General ManagerFireside Inn & Suites

10/10 Excellent

Katie

Traveled with family
Stayed 2 nights in Dec 2023
Response from David Connolly on 2023/12/18
Dear Katie, Thank you for choosing the Waterville Fireside Inn & Suites. I was happy to read that you had a nice stay. It is our mission to see that you have clean, comfortable stay. We hope to see you again!

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AS IT SHOULD BE
Room was spacious and clean.
Stayed 1 night in Dec 2023
Response from David Connolly on 2023/12/18
Dear Ed, Thank-you for your positive review. I am glad to see that you enjoyed your stay. We are looking forward to your next visit.

6/10 Okay

Diane, Hudson Falls

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The pictures on the internet were much more complimentary than the actual facility.
Stayed 3 nights in Dec 2023
Response from David Connolly on 2023/12/18
Dear Diane, Thank-you for choosing the Waterville Fireside Inn & Suites. I appreciate the few moments that you took to review our hotel, and I am sad to see that we did not meet your expectations. Our mission is to provide all of our guests with a clean comfortable room where everything works. We work hard to maintian our hotel and to keep it in picture perfect condition; I hope that you will give us another chance on your next visit to Waterville.

10/10 Excellent

Mike

Response from David Connolly on 2024/1/19
Dear Mike, Thank-you for your great review. I am glad to see that you enjoyed your stay. We are looking forward to your next visit.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from David Connolly on 2023/12/12
Dear Sandra, Thank-you for your great review. I am glad to see that you enjoyed your stay. We are looking forward to your next visit.

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room, nice large beds, clean, good breakfast, friendly staff. A++
Stayed 2 nights in Dec 2023
Response from David Connolly on 2023/12/12
Dear Jeff, Thank you for choosing the Waterville Fireside Inn & Suites. I was pleased to read that you were happy with our Continental breakfast, and that you enjoyed your stay; that is our number one goal. We hope to see you again!

8/10 Good

James, Greene

Disliked: Property conditions & facilities
Gym equipment broken and run down. Room was nice
Stayed 1 night in Dec 2023
Response from David Connolly on 2023/12/6
Dear James, Thank-you for your thoughtful review. Our mission is to provide all of our guests with a clean, comfortable room and a warm, welcoming environment. I apologize for the conditions you experienced in our Fitness Room, I will have our Maintenance team look in to and repair the broken equipment. We are looking forward to your next visit.

10/10 Excellent

Walter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David Connolly on 2023/12/6
Dear Walter, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay; that is our number one goal. We hope to see you again!

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, good size rooms, very friendly staff. Grab n go breakfast. Nice Main Street nearby
Stayed 2 nights in Dec 2023
Response from David Connolly on 2023/12/6
Dear Joseph, Thank-you for your great review. I am glad to see that you enjoyed your stay. We are looking forward to your next visit.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from David Connolly on 2023/12/6
Dear Michael, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay; that is our number one goal. We hope to see you again!

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from David Connolly on 2023/12/6
Dear Kathleen, Thank you for choosing the Waterville Fireside Inn & Suites. I was happy to read that you had a nice stay. It is our mission to see that you have clean, comfortable stay. We hope to see you again!

10/10 Excellent

Ryan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are clearly dog lovers and made us feel very welcome with our pups.
Stayed 2 nights in Nov 2023
Response from David Connolly on 2023/12/6
Dear Ryan, Thank-you for choosing the Waterville Fireside Inn & Suites, I was glad to see that you, and your four legged friends had an enjoyable stay at our hotel. We would love to see all of you the next time you are in the Waterville area.

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent. Lovely having a fireplace. The people were incredibly nice.
Stayed 1 night in Nov 2023
Response from David Connolly on 2023/12/6
Dear Susan, Thank-you for choosing the Waterville Fireside Inn & Suites, I am glad to read that you enjoyed the fireplace and that you had a marvelous stay at our hotel. We would love to see you the next time you are in the Waterville are

10/10 Excellent

Marjorie

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Large room. Easy access to restaurant. The recliner was broken which was the only comfortable chair in the room.
Stayed 1 night in Nov 2023
Response from David Connolly on 2023/12/6
Dear Marjorie, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay; we are aware of the issues with the recliner in your room and we will be replacing that chair. We hope to see you again!

8/10 Good

Roanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very close to stores and restaurants. Adequate rooms. Gas fireplace was nice. Courteous employee at check-in.
Stayed 1 night in Nov 2023
Response from David Connolly on 2023/12/6
Dear Roanne, Thank-you for your positive review. I am glad to see that you were pleased with the fireplace and that you enjoyed your stay. We are looking forward to your next visit.

10/10 Excellent

Sarah, Waltham

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right off the highway. We appreciate they are dog-friendly, even supplying poop bags! The room was well appointed with a fridge and microwave. Great shower, firm beds. There was a thermostat on the wall to control the heat, but it didn't work and the heat was on all night. A bit warm to sleep. They key card system didn't always work on the first, second or even third try. Eventually it did. Overall a very nice stay.
Stayed 1 night in Nov 2023
Response from David Connolly on 2023/12/6
Dear Sarah, Thank-you for choosing the Waterville Fireside Inn & Suites, I was glad to see that you, and your four legged friend, had an enjoyable stay at our hotel. I am going to have our Maintenance Team check the thermostat in your room, it may be cold out right now, but each guest should be able to set the temperature to meet their comfort level. We would love to see you the next time you are in the Waterville area.

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to
Stayed 1 night in Nov 2023
Response from David Connolly on 2023/11/21
Dear Edith, Thank-you for your positive review. I am glad to see that you enjoyed your stay. We are looking forward to your next visit.

10/10 Excellent

Timothy

Stayed 7 nights in Nov 2023
Response from David Connolly on 2023/12/12
Dear Timothy, Thank-you for your positive review. I am glad to see that you enjoyed your stay. We are looking forward to your next visit.

2/10 Terrible

Ruth

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The gym is closed, until 08:00am no housekeeper the 10 days
Stayed 10 nights in Nov 2023
Response from David Connolly on 2023/11/21
Dear Ruth, Thank-you for choosing the Waterville Fireside Inn & Suites. I appreciate the few moments that you took to review our hotel, and I am sad to see that we did not meet your expectations. Our Fitness room is located in an area surrounded by other guest rooms, in order to insure those rooms have peace and quiet, we limit the Fitness room hours from 8:30 AM to 8:30PM.

10/10 Excellent

Marjorie

Stayed 1 night in Nov 2023
Response from David Connolly on 2023/12/12
Dear Marjorie, Thank-you for your great review. I am glad to see that you enjoyed your stay. We are looking forward to your next visit.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast was in the lobby with no place to set down . The facility is three different buildings . The only way to get from my hotel room to the lobby is drive . So where are you supposed to eat . Breakfast was broken pop tarts and tiny prepackaged danish . No one ever replenished the coffee in my room in three days . The worst part was the blood on the comforter that I didn’t see until the third night .
Stayed 3 nights in Nov 2023
Response from David Connolly on 2023/11/16
Dear David, Thank-you for choosing the Waterville Fireside Inn & Suites. Our hotel is indeed three different buildings; they are connected by interior hallways. Once a guest has checked in there is no need to go outside to access the Lobby, restaurant or other sections of the building. We have maps available at the Front Desk to help our guests navigate the hallways. I apologize if our breakfast offering appeared meager; it might have been a busy morning and some of the items temporarily depleted. Our Continental Grab and Go Breakfast, offered daily from 5:30 AM to 10:00 AM Weekdays, 5:30 AM to 11:00 AM on Saturday and Sunday: we offer items that you can bring back to your room or take with you on the road. Our breakfast selections include some items that are not just carbohydrates, like: Chobani & Oikos Greek Yogurt; Jimmy Dean Breakfast sandwiches, Egg & Cheese Omelets; Bananas, Navel Oranges and Mandarin Oranges; Applesauce and Dole Fruit Cups. Our condiments include single serve cream cheese, Butter, Margarine, Baby Bel cheeses, Laughing Cow soft cheese; and single servings of peanut butter. If some of these items have run out, you can ask at the Front Desk or the Breakfast Attendant if there are more of them in our Breakfast supply area. All of our rooms have Housekeeping request tags that can be filled out and hung on the outside of your door requesting anything from fresh linens to additional K-Cups and condiments for the in room Keurig coffee makers. I hope that you try us again.Sincerely,David Connolly Assistant General ManagerFireside Inn & Suites

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the fresh air I could get from the window.
Stayed 1 night in Nov 2023
Response from David Connolly on 2023/11/16
Dear Christine, Thank you for choosing the Waterville Fireside Inn & Suites. I was happy to read that you had a nice stay. It is our mission to see that you have clean, comfortable stay. We hope to see you agai

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, very spacious. Beds were wonderful. Would recommend this place and will stay again.
Stayed 1 night in Nov 2023
Response from David Connolly on 2023/11/13
Dear Jeff, Thank-you for your wonderful review. Our mission is to provide all of our guests with a clean, comfortable room and a warm, welcoming environment. We are looking forward to your next visit.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from David Connolly on 2023/11/13
Dear Marc, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay; that is our number one goal. We hope to see you again!

10/10 Excellent

Cara

Business traveler
Th attached restaurant was so handy!
Stayed 1 night in Nov 2023
Response from David Connolly on 2023/11/9
Dear Cara, Thank you for choosing the Waterville Fireside Inn & Suites. I was delighted to see that you had a wonderful stay; that is our number one goal. I am also passing on your praise to the folks at Governor's Restaurant, they will appreciate your kind words. We hope to see you again!