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Hi there Dorris, thank you kindly for your wonderful 5 out of 5 rating and review. We are thrilled to know that you enjoyed your stay with us and found the location of our property convenient for your needs. We hope to have the opportunity to welcome you back!Kind Regards, Krista
The front desk was very helpful. Virginia has an excellent customer service. She was very attentive to all I need, answered all my questions and provided great advice about the property and the area. I will definitely stay there again.
Dariel
Stayed 2 nights in Apr 2024
Response from John on 2024/4/22
Hello Daniel.I am so happy to see you enjoyed your stay at Hyatt Regency Crystal City. Thank you for mentioning our staff including Virginia. I hope you next stay with us will be even better.Best Regards,John
Dear Afreen,Thank you so much for your patronage and for the 5-star rating. We are happy to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon.Best regards,
Hello Afshan,Thank you for taking the time to rate your experience and share your feedback. We are thankful you chose to stay at our hotel and had a great stay. We look forward to welcoming you back soon.Best regards,Angela
I don’t normally like staying at large hotels but I really enjoyed my stay. The staff was very professional and courteous. The hotel was very clean and updated and the rooms were comfortable and nice. The gym was also excellent! Thank you! We will be back.
Ashley A
Stayed 2 nights in Apr 2024
Response from Laura on 2024/4/15
Dear Ashley A, Dear Caitlin Chmura,Thank you so much for your patronage and for the 5-star rating, We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service form our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon.Best regards,
Hi Eric,Thank you for taking time to review our hotel. It is so nice to learn you enjoyed your stay. We hope to welcome you to Hyatt Regency Crystal City again.Kind regards,
Hello Tiara, Thank you for taking the time to review your recent stay at our hotel. We are happy to hear you enjoyed our hotel! We look forward to welcoming you back to Hyatt Regency Crystal City at Reagan National Airport!Best regards, Jamison
Dear Venkatesham,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
10/10 Excellent
Mary Ann
2024/4/5
Mary Ann
Stayed 1 night in Apr 2024
Response from Melinda on 2024/4/25
Dear Mary Ann,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Crystal City at Reagan National Airport again soon!Warm regards,Melinda
Hello Deborah, Thank you for taking the time to provide us with a wonderful 5 out of 5 rating of your stay with us. We are so glad to see that you enjoyed your stay, and we hope that you will return as our guest again soon!Warm Regards, Krista
Hello Miki. I want to thank you for your patronage to us here at Hyatt Regency Crystal City. I am pleased your time with us was a success. I truly appreciate your review and hope to have you back in the future. Have a great day!
Hello Margarita,Thank you for adding this review of our Hyatt Regency Crystal City. I am happy you enjoyed your stay with us. I hope you can visit us again. Best Regards,John
We had a great time!! Definitely will recommend this hotel.
Iansle Israel
Stayed 2 nights in Mar 2024
Response from Travis on 2024/4/2
Hello Iansle!Thank you for taking the time to write your review of our hotel. We are glad to hear you enjoyed your stay with us. We look forward to welcoming you back soon! Warm Regards, Travis
Hello Gustavo! Thank you for taking the time to write a review of our hotel. I would like to apologize that your experience did not meet the expectations you have come to expect from Hyatt staff. We would like to the opportunity to discuss your stay with you further. Please reach out to us via one of our social or chat channels. We look forward to hearing from you. Warm Regards, Travis
8/10 Good
Leonora
Traveled with group
2024/3/28
Liked: Staff & service, amenities
It’s needs updating . It’s old and the decorations that hang from the ceiling is dusty.
Leonora
Stayed 2 nights in Mar 2024
Response from Dacia on 2024/3/28
Hi Leonora,Thank you so much for your stay feedback and review. Your feedback is very important to us and will be used to make improvements. We appreciate you bringing this to our attention. We hope for an opportunity to welcome you to Hyatt Regency Crystal City again.Kind regards,
Hello Nantha, Thank you for providing a rating of your stay with us here at the Hyatt Regency Crystal City. We hope you had a wonderful time as a guest with us. We hope to welcome you back again soon!Warm Regards, Krista
Dear Rashad,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
Dear Regina, Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,
Dear Carolyn,Thank you for taking the time to provide your rating. We are happy to hear that all was good during your stay with us. We hope to have the opportunity to welcome you back soon.Best regards,
The property was nice, and clean, and the staff was accommodating and friendly, but the valet service wasn't up to par. We waited for our vehicle for a long time and had to go to the office to ask where it was at. The staff didn't get our text, and was playing on their cellphone. We were late for our night tour of DC, and they left without us.
scott
Stayed 3 nights in Feb 2024
Response from Laura on 2024/2/26
Dear Scott, Thank you for sharing your experience with us. We sincerely apologize for the troubles you faced during your stay. Your feedback on our valet service is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We appreciate your acknowledgment of our cleanliness and friendly staff and regret that we fell short of your expectations. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,
Greetings Shellyann,We appreciate your feedback. Thank you for staying with us while in Arlington. We are delighted to hear that our staff's service improved your overall experience. We hope to see you again!
Convenient to DCA airport with prompt shuttle service.
Chris
Stayed 1 night in Feb 2024
Response from Laura on 2024/2/21
Dear Chris,Thank you so much for the 5-star rating. We are happy to hear that your stay with us was enjoyable and that our location was perfect for your travel needs. We hope to welcome you back soon. Best regards,
Dear Tora,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda
2/10 Terrible
Lisa
2024/1/4
The booking was canceled even though I'd contacted hotel directly to let them know that I was going to be arriving on Monday instead of Sunday. I'd also tried changing this online but was unable to change online.
I was able to book a 2nd room though once I arrived.
Lisa
Stayed 4 nights in Dec 2023
Response from Melinda on 2024/1/11
Dear Lisa,Thank you for taking the time to review our property. I apologize for your issues with check in. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back for an improved stay that exceeds all expectations.Warm regards,Melinda
Hyatt was wonderful! All was good until my last night/day….the power kept going off and on. Don’t know why. Other than that the food was good at the lobby bar and at the Cinnabar. The ATM in the Lobby was not working though.
CAROL
Stayed 2 nights in Dec 2023
Response from Tonya on 2024/1/6
Hello CAROL,Thank you for taking the time to let us know you had a wonderful stay. We are glad that the food was good. Our apologies for the issues you experienced on your last night with the power and also with the ATM. We value the insight to make improvements. Thank you for staying with us. We hope to welcome you back in the future.Best,Tonya
Excellent and modern hotel with professional and courteous staff!
Catherine
Stayed 1 night in Dec 2023
Response from Michaela on 2023/12/20
Hello Catherine. I wanted to personally thank you for your patronage to us at Hyatt Regency Crystal City. I am pleased you enjoyed your time with us, and our team was professional and courteous. We value you as our Guest and do our best to provide the best service possible during your time away from home. I hope to welcome you back in the near future and truly appreciate your positive review. Have a great day!
10/10 Excellent
janis
Traveled with family
2023/12/16
janis
Stayed 2 nights in Dec 2023
Response from Candace on 2023/12/17
Dear Janis,Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay. We look forward to welcoming you back at Hyatt Regency Crystal City at Reagan National Airport.Warm regards,Candace
Dear Destiny,Thank you for your 10/10 rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
10/10 Excellent
Alem
2023/12/8
Alem
Stayed 2 nights in Dec 2023
Response from Janet on 2023/12/9
Dear Alem,Thank you for providing a great rating on our Hyatt Regency Crystal City! We are pleased by the rating as this lets us know you enjoyed your stay, and we met all your expectations. We hope to have the pleasure of welcoming you back in the future.Warm regards,
This property was amazing. The food, the staff inside/outside the hotel were helpful, friendly and respectful. Definitely, I recommend staying at this hotel.
Andres
Response from Melinda on 2024/2/14
Dear Andres,Thank you for taking the time to review our property. We are so glad to hear you found our property amazing and the staff provided helpful, friendly, and respectful service. We are also glad to hear you enjoyed the food. We hope to welcome you back to Hyatt Regency Crystal City at Reagan National Airport again soon!Warm regards,Melinda
10/10 Excellent
Jerry
2023/12/3
Jerry
Stayed 1 night in Jun 2023
Response from Rebecca on 2023/12/5
Greetings Jerrry,Thank you for providing feedback and for your recent stay with us. We hope to welcome you back again. Best regards, Rebecca
Hi Marc, We are so pleased to hear you enjoyed our location and the food. Thank you so much for your 5-star review. We greatly appreciate you leaving your feedback. Hoping to welcome you to Hyatt Regency Crystal City again soon.Kind regards,
Front desk staff was very friendly, told us about the hotel’s restaurants, and provided a map showing what was around the facility. The hotel and room were very clean and modern, and love the elevators with outdoor view.
Annette
Stayed 1 night in Nov 2023
Response from Jamie on 2023/12/2
Dear Annette,Thank you for taking the time to review our Hyatt Regency Crystal City. We were delighted to hear that our front desk team provided friendly and informative service, making your stay enjoyable! It is also great to know that you appreciated the cleanliness and modernity of our hotel and rooms. Your feedback is truly valued, and we hope to welcome you back for another fantastic stay in the future!Warm regards,
4/10 Poor
Richard
2023/11/26
Liked: Property conditions & facilities
Disliked: Amenities
There was no space in the bathroom, there was no ironing board in the room and when I requested one from house keeping they did not bring one.
Richard
Stayed 3 nights in Nov 2023
Response from Jamie on 2023/12/2
Dear Richard,Thank you for taking the time to review our Hyatt Regency Crystal City. We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is valuable to us, and we are committed to making improvements based on your input. Please know that we will address these concerns internally as we continue our efforts to enhance our guests' experience. We hope to have the opportunity to better serve you in the future.Warm regards,
Dear Robert,Thank you for taking the time to rate your stay at our Hyatt Regency Crystal City. We are pleased to hear the shuttle service was excellent. We hope to have the pleasure of welcoming you back in the future and providing nothing short of an excellent experience.Warm regards,
10/10 Excellent
Heather
2023/11/16
Heather
Stayed 1 night in Nov 2023
Response from Melinda on 2023/12/9
Dear Heather,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda
Dear Isaiah,Thank you for providing feedback. It was a pleasure to host you during your visit to Arlington. We're glad you enjoyed you our hotel and the service you received from our staff. We hope to provide you with an even better experience the next time you visit!
10/10 Excellent
Jeffrey
2023/11/5
Jeffrey
Stayed 1 night in Nov 2023
Response from Laura on 2023/11/27
Dear Jeffrey,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,
10/10 Excellent
Ursula L
Traveled with family
2023/11/1
Liked: Cleanliness, staff & service, amenities
The property was fine. The staff was friendly. The wait at check-in was a bit long, bit overall a really good choice.
Ursula L
Stayed 2 nights in Oct 2023
Response from Jamison on 2023/11/2
Hi Ursula, We want to thank you for taking the time to review your recent stay with us. We are overjoyed to hear our hotel met your expectations and that our staff impacted your stay positively. Our team will appreciate your feedback. We are sorry to hear of your disappointment with check-in. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back at Hyatt Regency Crystal City at Reagan National Airport for a stay that exceeds all expectations. Best regards, Jamison
Dear Sonja,Thank you so much for your patronage and for the 5-star rating. I am delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon. Best regards,
Close enough to dc 5-10 minutes with affordable uber or driving.
Kevin
Stayed 2 nights in Oct 2023
Response from Jamison on 2023/10/28
Hello Kevin, Thank you for taking the time to review your recent stay at our hotel. We are delighted to hear that our hotel's location and convenience stood out to you the most and impacted your stay positively. We look forward to welcoming you again in the future at Hyatt Regency Crystal City at Reagan National Airport.Best regards, Jamison
Excellent property , nice breakfast and convenient location
anuj
Stayed 2 nights in Oct 2023
Response from Jamison on 2023/10/28
Hello anuj, Thank you for taking the time to review your recent stay at our hotel. We are overjoyed to hear your positive feedback and are thrilled to hear that our hotel's breakfast and location stood out to you the most and impacted your stay positively. We look forward to welcoming you again at Hyatt Regency Crystal City at Reagan National Airport.Best regards, Jamison
Dear David,Thank you for your 10/10 rating and feedback. We appreciate all guest comments and feedback and thank you for taking time to share your experience with us. We are so glad that you had a great stay. Thank you for staying with us. We look forward to welcoming you as our guest again soon.Warm Regards,
Very clean and comfortable hotel. I loved how you never seemed to wait long for an elevator. Although valet parking was a bit pricey it was very convenient and allowed for in and out privileges the entire stay.
Shavawnte
Stayed 2 nights in Oct 2023
Response from Betsy on 2023/10/23
Dear Shavawnte,Thank you for the feedback and rating. We are so happy that you felt our hotel was very clean and comfortable. Thank you for staying with us. We look forward to welcoming you as our guest again soon.Warm Regards,
Room was not cleaned well A C unit fan made lots of noise. Pillows were extremely flat. Restaurant breakfast was not worth the price. Staff was friendly, but hotel wa less than expected
Jeffery
Stayed 2 nights in Oct 2023
Response from Jamie on 2023/10/23
Dear Jeffery,Thank you for your review of our Hyatt Regency Crystal City. We regret to learn that your stay fell below expectations. We sincerely apologize for the issues you encountered during your stay, including the noisy AC unit and quality of your pillows. Please know your feedback has been shared with our management and maintenance teams to ensure immediate improvements in these areas. We appreciate your feedback, and we hope to have the opportunity to welcome you back as our guest for a much-improved stay experience in the future.Warm regards,
The room was clean, but there wasn’t a hand soap to wash your hand, I have to use the body wash that is in the shower to wash my hands
Ayu
Stayed 1 night in Oct 2023
Response from Larissa on 2023/10/22
Hello Ayu,Thank you for the feedback and rating. We are happy that you enjoyed the clean room. We apologize there was no handsoap in the room and we will forward this back to our housekeeping staff. We hope to welcome you again in the near future.Kind Regards,
Hello Kenneth!Thank you for your 5 out of 5 rating as well as your review. We are so happy that you chose our location for your stay. We look forward to welcoming you back to Hyatt Regency Crystal City in the future.Warm Regards,