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Reviews of Hyatt Place Washington DC/National Mall

3 out of 5
Hyatt Place Washington DC/National Mall
400 E Street SW, Washington, DC

Reviews

8.2

Very Good

Rating 10 - Excellent. 707 out of 1560 reviews" "
Rating 8 - Good. 459 out of 1560 reviews" "
Rating 6 - Okay. 227 out of 1560 reviews" "
Rating 4 - Poor. 97 out of 1560 reviews" "
Rating 2 - Terrible. 70 out of 1560 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa Huntington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Convenient transportation via UBER to anywhere. Especially close to Reagan Airport.
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast every day, which is a big plus in D.C. Super clean and quiet, even with school groups. Staff was exceptional. Only one who wasn"t, who we never saw again. Considering food prices in D.C. they were very reasonable.
Stayed 6 nights in Apr 2024

8/10 Good

Donna Buck

Liked: Cleanliness, staff & service
A few issues with room- drawers wouldn't stay shut (tripping hazard) and bathroom mirror peeling off, elevators taking so long- then going wrong direction upon entering -!but staff was amazing - so nice and friendly!
Stayed 2 nights in Apr 2024

4/10 Poor

Donald

Traveled with family
Liked: Staff & service
Disliked: Amenities
Wanted to be close to the capitol mall and this met that criteria but otherwise was disappointed. Proximity to the freeway makes those rooms VERY loud. They did move us after two nights and it was better. Breakfast area is too small for the number of guests and almost always had a line running out of food, dishes and utensils. There are almost no dining areas around the hotel other than a subway that closes early so be aware and plan ahead.
Stayed 7 nights in Mar 2024

10/10 Excellent

Ramona Elsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

LM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Marna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel. Maintenence was in my room at check in (which was expected) and said they would be back to finish fixing the blinds. They never came back. Other than that and the water pressure being low we had a great time!
Stayed 3 nights in Apr 2024

6/10 Okay

Laura

Traveled with partner
Elevators slow. Dining and bar under staffed
Stayed 6 nights in Apr 2024

6/10 Okay

Elizabeth

Traveled with family and small children
Great accommodations, location; slow to respond front desk (needed sheets, towels, toiletries bc didn’t have enough in room) and took multiple requests and follow up
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul, LONGMEADOW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Vaishali, Richfield

Stayed 6 nights in Mar 2024

8/10 Good

Myra

Traveled with family
Liked: Staff & service, amenities
Love the staff. Hotel rooms need to be updated.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mary Margaret, Lockport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Convenient location. Would definitely stay here again.
Stayed 4 nights in Apr 2024

8/10 Good

Beverly

Traveled with family
Liked: Cleanliness, staff & service
All employees were very friendly and helpful when necessary. It was clean and comfortable. There was however, a fire in the hotel while we were there. Room alarms were not working! We were alerted by a person from our group when she called me because she couldn't find us outside. We never heard an alarm until we left our room (only in stairwell)to head outside. I'm pretty sure a lot of the hotel residents were not even aware of the fire. Could have been a completely different outcome had the fire been worse...
Stayed 4 nights in Apr 2024

6/10 Okay

Sudip, Omaha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lynn, Brick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast
Stayed 2 nights in Apr 2024

2/10 Terrible

Angela

Stayed 1 night in Mar 2024

4/10 Poor

Janna

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Cassandra Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, staff were very helpful and responsive. The breakfast was great. The location was ideal. We walked to few places and Ubers were a short ride when needed. Other reviews complained of hearing noises from cars, it was minimal and to be expected when staying in a large city close to all the action. We used sound machine app on our phone and heard nothing.
Stayed 4 nights in Mar 2024

10/10 Excellent

Louis

Stayed 4 nights in Mar 2024

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

LaJeune, Alexandria

Traveled with partner
Liked: Staff & service, property conditions & facilities
The location is perfect for dining at the DC Wharf. We were there overnight for an overnight stay. The staff is great. Shout out to CJ! He makes delicious apple martinis. :)
Stayed 1 night in Mar 2024

10/10 Excellent

Xia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Property was nice and pleasant to stay in.
Stayed 2 nights in Dec 2023

8/10 Good

Heather Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast time gets crazy if you don’t get there early. Otherwise we very much enjoyed our stay. Quiet hotel, close to many things to walk to. We felt safe.
Stayed 3 nights in Mar 2024

6/10 Okay

Natasha

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The breakfast was below average, the beds were ok, there is not many food options for fast food close by. The restaurants by the hotel are high priced and fancy. Walking distance to National Mall area is not close so be prepared to walk a lot or use uber or scooters. The evening bar staff were not pleasant. They did allow us to get our room early since we arrived b4 check in and that was really nice! But I would recommend staying closer to the warf area if you want cheaper food choices and more selections.
Stayed 4 nights in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Wharf and Monuments
Stayed 3 nights in Mar 2024

10/10 Excellent

JIM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Janie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Tiffany

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived around 2:00pm. were told it will takes 45 minutes for our rooms to be ready. And we waited more than two hours for the room!
Stayed 2 nights in Mar 2024

10/10 Excellent

Anicea

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Feb 2024

4/10 Poor

Akiko

Traveled with group
Disliked: Amenities
Staff mistakenly gave away my reserved room before we actually came back at 7 PM. I booked the room in February and paid for one night ahead of time. Staff must have neglected my reservation during the day while I was out. I left my bags in storage with the female staff at 1 PM. My reserved Double bed room was not ready at that time. I had to wait two hours after 7 pm in order to get a room. It turned out to be a King bed with a very Poor sofa bed. We requested extra blanket or comforter but was never delivered therefore my friend couldn't not sleep well, because the sofa bed coil was bouncy and squeaky and not enough warmth. My guess is that they don't have enough Housekeeping staff to take care of needs during the night.
Stayed 2 nights in Mar 2024

6/10 Okay

Maisha A

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Andras

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for exploring the Nationall Mall and museums. We did not need our car but with a bit of a walk we could get to museums and metro stations. Free breakfast was nice. The hotel was quite close to a highway but there was barely any noise.
Stayed 3 nights in Mar 2024

8/10 Good

Ranae

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean on the surface but needed a deep cleaning. Some wear but over all still nice. Location was good for walking to the Mall and museums as well as the warf.
Stayed 7 nights in Mar 2024

6/10 Okay

Jill

Traveled with family
Liked: Cleanliness, staff & service
Close to the sights. Hotel was noisy at times and beds not that comfortable. It was adequate.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a short walk from the Metro stations and in a safe spot. The breakfast was great each morning and fueled us for all of the walking we did around the city. I would definitely stay here again!
Stayed 2 nights in Mar 2024

6/10 Okay

Mor

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Susana

Liked: Cleanliness, staff & service
The hotel breakfast was really good and the rooms were nice and clean. It’s a great hotel for families with kids. The parking was too expensive and it was hard to get to.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Hyatt was a pleasant place to stay in a safe area with options for transportation. The breakfast served daily was sufficient. The staff was pleasant however not always professional. The restaurant has very limited options. The hotel was not as close to the National Mall as you would think given the name.
Stayed 5 nights in Feb 2024

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 2 nights in Feb 2024

4/10 Poor

vilberson

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I didnt like that we are in 2024 but theu still have a bunch of old equipments
Stayed 3 nights in Feb 2024

10/10 Excellent

YUMILA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great buffet breakfast. Nice staff. Room clean. Not good, you have to pay 45 daily parking😑. Walkable area, close to the museum.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here!
Stayed 2 nights in Feb 2024

10/10 Excellent

Jayaprakasan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a room at 11th floor with great offer price
Stayed 1 night in Feb 2024

6/10 Okay

Zereta

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property entry area smelled very strong of marijuana most of the time. The bathroom by the lobby also smelled of marijuana. When I checked in they told me that I could not keep the credit card that the reservation was secured on but needed a physical card. I don’t carry that card. It is in my Apple Pay app however. The original check in employee told me I couldn’t use it. Later when I spoke to another front desk employee, he was very helpful and corrected the issue. Please make sure all employees are trained in processing the digital payments. The cleaning staff were very kind and helpful and the breakfast was really good.
Stayed 3 nights in Feb 2024

4/10 Poor

Erin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator was down most of our stay or at best intermittently working. We were on an upper floor and not reasonable to walk 10 flights of stairs. The staff at night were friendly. Day time staff not so much. Upon check out I discussed my concern with staff/mgmt., after discrepancy between both staff members the outcome was complimentary parking for our stay. We struggled to find restaurants within the vicinity. We had stayed at a hotel near the convention center on a prior visit- much more user friendly and lots of restaurant options including a restaurant in the hotel. We will choose to stay at the other hotel in the future. This hotel's location is not necessarily that convenient to DC attractions. We still utilized Ubers.
Stayed 3 nights in Feb 2024

10/10 Excellent

Pamela Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
property offers great accommodation and facilities, but staffs are not as welcoming as expected in a hospitality establishment.
Stayed 2 nights in Feb 2024

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good at performing their services
Stayed 6 nights in Feb 2024

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024