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Reviews of Deep Blue Hotel & Hot Springs

4.5 out of 5
Deep Blue Hotel & Hot Springs
Worm Bay Road, Warrnambool, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1000 reviews" "
Rating 8 - Good. 305 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Malissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly a good stay
Stayed 1 night in May 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Traveled with group, Traveled with partner
I enjoyed my stay
Stayed 2 nights in May 2024

10/10 Excellent

naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed every bit of it . The pool is warm and nice and the hot springs are amazing. Worth a return trip.
Stayed 1 night in May 2024
Response from Duty Manager on 2024/5/11
Hi Naomi. We are happy to know that you had an enjoyable time during your stay. We hope to welcome you back.

8/10 Good

Bonita

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the Deluxe Spa room. The room is comfortably big We had a view to the ocean but the sounds of the Hot spring maintenance machines meant we could not hear the ocean. The Deep Blue Hotel and Springs staff were so friendly and it felt so comfortable to have conversations about where to eat, best time to book the springs and checking into the springs. For some reason we did not recieve the daily room clean during our stay but the staff were accommodating in making sure they made us feel comfortable.
Stayed 2 nights in Apr 2024
Response from Duty Manager on 2024/5/11
Hi Bonita. The team is thrilled to learn that you had a good stay with us. We are honoured to be of service to you.

10/10 Excellent

Louise

Stayed 1 night in Apr 2024
Response from Deep Blue Hotel & Hot Springs on 2024/5/15
Thank you, Louise for staying with us. Hope to see you again.

10/10 Excellent

Guoneng

Liked: Cleanliness, staff & service, property conditions & facilities
Unit had a good view and comfortable bed and also cleaning too.
Stayed 1 night in Apr 2024
Response from Deep Blue Hotel & Hot Springs on 2024/4/23
Hi Guoneng. Thank you for staying with us. We hope to see you again in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Duty Manager on 2024/4/18
Thank you John for staying with us. We are delighted to know that you had an enjoyable experience. Have a good day ahead!

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Needs refurbishment Carpet worn Furniture outdated
Stayed 1 night in Apr 2024
Response from Deep Blue Hotel & Hot Springs on 2024/4/19
Good day, Paul. Appreciate you taking time to share your feedback. Thank you for staying with us.

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Duty Manager on 2024/4/18
Hi Jayne. We thank you for choosing to stay with us. Hope to welcome you again in the near future.

4/10 Poor

Kellie

I got waken up in the middle of the night by very lound party music and dog barking.
Stayed 1 night in Apr 2024
Response from Deep Blue Hotel & Hot Springs on 2024/4/19
Good day, Kellie. I am sorry to learn that you had such stay experience with us. This is something that we will definitely look into.

10/10 Excellent

Jason

Stayed 1 night in Apr 2024
Response from Duty Manager on 2024/5/11
Thank you Jason for putting up this review. Hope you have a good day.

10/10 Excellent

Mark, Mawson Lakes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay, especially because of the hot springs and bath on site. The staff was lovely and the room very clean.
Stayed 1 night in Apr 2024
Response from Duty Manager on 2024/4/18
Hi Mark. It was our pleasure to host you. We thank you for choosing to stay with us and looking forward to welcoming you again.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The connection to the spa couldn’t be better! It’s a wonderful facility and worth the cost, especially the evening sessions when it goes from day to night….magical place. The hotel and our room were great. Nice to have a free laundry after being on the road for a while.
Stayed 1 night in Apr 2024
Response from Duty Manager on 2024/4/18
Hi John. We are glad that you had a memorable stay experience in our property. Looking forward to welcoming you back in the near future.

2/10 Terrible

Les and Tina

Traveled with partner
Disliked: Amenities, property conditions & facilities
Disappointing. Place very tired. Room small, bathroom bifold door between bathroom and bedroom dreadful. Bed uncomfortable, cold showers due to hot water not working. Food in restaurant awful, couldn't eat the Caesar salad but they still charged us full amount. Luckily there were great eating places on beach. Location great for a break, just wouldn't recommend this hotel. We went on reviews and website pictures, very deceptive. price.
Stayed 2 nights in Mar 2024
Response from Duty Manager on 2024/4/17
Hi Les and Tina. Thank you for sparing your time in sharing your feedback. This is not the standard we are aiming for, hence, your review will be looked into. Nonetheless, we appreciate you staying with us.

10/10 Excellent

LAKSHMI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the experience at the hot springs ..lots of walk around
Stayed 1 night in Mar 2024
Response from Duty Manager on 2024/4/17
We are happy to know that you enjoyed your stay with us, Lakshmi. Have a good day ahead!

8/10 Good

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel and our room was terrific. We used the hot springs and were a tad disappointed to have to pay for use of robes and a locker fob. We think this should be free to hotel guests.
Stayed 1 night in Mar 2024
Response from Duty Manager on 2024/4/17
Good day, Graham! We appreciate you taking the time to share your feedback. Thank you for staying with us and we hope to welcome you again in the future.

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, great staff, facilities are fantastic
Stayed 2 nights in Mar 2024
Response from Deep Blue Hotel & Hot Springs on 2024/3/18
Hi Katie. Thank you for your feedback. This is to be shared to the rest of the team. We are happy to know that you had a lovely stay with us.

8/10 Good

Suzannah, ANNA BAY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Duty Manager on 2024/3/16
Good day, Suzannah! Thank you for this review and for choosing to stay with us.

10/10 Excellent

Katherine

Stayed 1 night in Mar 2024
Response from Duty Manager on 2024/4/18
Thank you Katherine for staying with us. It was our pleasure to be of service to you.

10/10 Excellent

Maddison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Duty Manager on 2024/3/16
Good day, Maddison! We are delighted to know that you had a great experience staying in our property. We hope to welcome you again.

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very average facility for what they charge per night Needs renovation ( definitely a carpet change) Rusty balconies Rusty unstable rail going into the pool There is no spa or sauna . Staff were great Day spa was also fantastic Close to the water The place looks nice in photos Overall I don’t think I would stay there again Not a good value for money
Stayed 1 night in Mar 2024
Response from Duty Manager on 2024/3/16
Hi Anna. We appreciate you taking time to put up this review. Rest assured that your feedback will be looked into. Have a good day ahead.

8/10 Good

Ian

Stayed 1 night in Mar 2024
Response from Duty Manager on 2024/4/17
Thank you for staying with us Ian. We hope to welcome you again in the near future!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3rd stay in 2 months we just love the hotel and the facilities it offers. Have refereed to numerous friends.😘
Stayed 1 night in Feb 2024
Response from Deep Blue Hotel & Hot Springs on 2024/3/6
Hi Tina. We are delighted to know that you had a lovely stay with us. Thank you for the recommendations and we look forward to welcoming you again.

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only spent one night in this property but would have loved to spend more time. It was clean and had a wonderful kitchen, quiet comfy bedroom and laundry. The veiw off the front was ocean front and just amazing. Staff was so helpful, coming up to give me information to use the cooling system. We would highly recommend this hotel.
Response from Duty Manager on 2024/2/24
Good day Joyce. We are delighted to know that you had an amazing stay with us. We hope to welcome you back here!

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2024
Response from Duty Manager on 2024/2/24
Thank you for your review. Have a good day ahead!

4/10 Poor

TREVOR

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool heater has not been functioning since December, but you are not told this when booking. The bed matresses are lumpy and uncomfotable. Noise between walls and ceilings is way too much. Worlds most expensive cocktails !!!
Stayed 2 nights in Feb 2024
Response from Duty Manager on 2024/2/24
Hi Trevor. Thank you for taking time to put up this review. We value your feedback and we will look into it. Have a good day ahead!

10/10 Excellent

Peng Soon

Liked: Cleanliness, staff & service, property conditions & facilities
RC accommodated my early check in request which was really helpful. My first visit of this hotel and it was over 10 years ago, and I’m still very fond of it.
Stayed 1 night in Feb 2024
Response from Duty Manager on 2024/2/24
Thank you Peng Soon for this review. I will shar this with RC. Have a good day ahead!

8/10 Good

Shauna

Liked: Staff & service, amenities, property conditions & facilities
Convenient for what I needed this break
Stayed 2 nights in Feb 2024
Response from Duty Manager on 2024/2/17
We are delighted to know that you had a wonderful time staying in our property. Looking forward to welcoming you again.

10/10 Excellent

Kylie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I both loved staying here and we really enjoyed the hot springs, we felt very relaxed and it was just what we both needed. We will certainly be back.
Stayed 1 night in Feb 2024
Response from Duty Manager on 2024/2/17
Good day, Kylie! Thank you for staying with us. Happy to know that you had an amazing time during your stay in our property. Have a lovely day ahead!

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 1 night in Feb 2024
Response from Duty Manager on 2024/2/17
Good day, Kim! Thank you for staying with us. We appreciate the effort in putting up this review. See us again soon!

8/10 Good

Brett

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice hotel that has basic rooms and facilities. The staff are excellent and make the overall experience better
Stayed 1 night in Feb 2024
Response from Duty Manager on 2024/2/17
Good day, Brett! We are happy to know that you enjoyed your stay with us. We hope to welcome you again here.

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and welcoming, rooms were comfy and clean, great views, well priced and a delicious value for money buffet breakfast. The hot springs are amazing!!
Stayed 2 nights in Feb 2024
Response from Duty Manager on 2024/2/17
Thank you Melanie for your review. We appreciate the effort and for giving us a high rating. Have a good day ahead!

10/10 Excellent

Angelo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when visiting the Hot Springs. Great staff and service received.
Stayed 1 night in Jan 2024
Response from Duty Manager on 2024/2/17
Hi Angelo! We are delighted to know that you had an amazing stay with us. Rest assured that your review will be shared with the rest of the team. Thank you!

8/10 Good

Jess

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Penthouse was beautiful however, the bedding configuration was not as we had requested therefore we needed to share beds.
Stayed 1 night in Feb 2024
Response from Duty Manager on 2024/2/17
Hi Jess. Thanks for sharing your thoughts. We are delighted to know that you had a good overall stay with us.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really nice and the view was amazing.
Stayed 1 night in Feb 2024
Response from Duty Manager on 2024/2/17
Good day, Linda! We are happy to know that you had a wonderful stay experience. Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best, awesome
Just simply the best, great location, very clean room, friendly staff. Convenient if you also book the hot spring session with them.
Stayed 1 night in Jan 2024
Response from Duty Manager on 2024/2/17
Thank you valued guest for choosing to stay with us. Your review will be shared to the rest of the team. We hope to welcome you again here.

6/10 Okay

Roger

Traveled with partner
Disliked: Staff & service
The reception staff were terrible. I found them not welcoming at all and difficult to understand. One lady with red colouring in her hair was very good but the others…forget it! I’d rather have an automated ‘robot’ check me in than either of those two guys. I don’t understand why or how they can get away with being in the ‘hospitality’ business. Otherwise, the room was okay, felt a bit crowded in the corridors but the room was well designed and had sufficient space. If you have a vehicle that is bigger than a matchbox then forget about parking in the undercover section as it is impossible to turn around and park properly. I wasn’t the only one with this issue either. I ended up parking at the Lady Bay.
Stayed 1 night in Jan 2024
Response from Duty Manager on 2024/2/17
Hi Roger. We regret that you had to experience that. Rest assured that this is not the level of service we are aiming for. Your feedback is important us, hence we thank you for bringing it up to us.

8/10 Good

Riezl

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Accomodating staff and comfortable stay.
Stayed 1 night in Feb 2024
Response from Duty Manager on 2024/2/17
Thank you Riezl for staying with us! We hope to see you again.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Duty Manager on 2024/2/1
Thank you Kerry for staying with us. We hope to welcome you back here.

6/10 Okay

Cecilia

Liked: Cleanliness, staff & service
The staff were nice and cooperative. The amenities were fine, but to pay an extra $20 for a breakfast which would be complimentary at other hotels was not worth the money. There was nothing special or different about it. The impression I got when I saw the hot springs with caves and tunnels in brochure and on the website, I thought I would be wading through the tunnels and exploring caves, but I was sitting and soaking in multiple pools that, frankly, weren't that different from each other than temperatures.
Stayed 2 nights in Jan 2024
Response from Duty Manager on 2024/1/27
Hi Cecilia. Thank you for the honest feedback. Not too sure about complimentary breakfast at other hotels. It may be packaged with the rates that you are paying for. On the other hand, we believe that the Hot Springs is reasonably priced for what you get. Sitting and soaking in the hot pools is the definitive meaning of relaxation.

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Duty Manager on 2024/1/27
Have a wonderful day Claudine!

6/10 Okay

Domenico

Traveled with partner
Disliked: Property conditions & facilities
Over priced, no pool, shower head was cheap, and the hot water took a long time. The revolving door was hard to turn. One of the lifts was out of action. Partial view of the ocean was so small, that you wouldn’t consider a partial view.
Stayed 1 night in Jan 2024
Response from Duty Manager on 2024/1/27
Hi Domenico. We appreciate sending your honest feedback. We are in the midst of rectifying these issues. While some of the factors are out of our control, we exert our best effort to offer guests alternative to address the issue.

6/10 Okay

tracy

Liked: Cleanliness, room comfort
Hi very friendly and informative reception staff . Spa good . Proximity to beach great . Not happy about fire doors to staircase left open ! Even if it was because the lift had broke ! The lack of room service and bar after 8 pm was disappointing!
Stayed 1 night in Jan 2024
Response from Duty Manager on 2024/1/27
Hi Tracy. I will share this review with the reception team. They are more than willing to render services to our valued guests like you. Hope you have a good day ahead!

6/10 Okay

Brett

Stayed 2 nights in Jan 2024
Response from Duty Manager on 2024/1/27
Thanks Brett for the review! Have a good day ahead!

6/10 Okay

Sefija

Stayed 1 night in Jan 2024
Response from Duty Manager on 2024/1/27
Thanks Sefija for the effort in putting this review up.

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from our room were amazing. The staff were extremely helpful and even offered to call for reservations for supper.
Stayed 1 night in Jan 2024
Response from Duty Manager on 2024/1/27
Hi Kristin. The team is thrilled to know that you appreciate the services rendered. We aim to do even better. Thank you!

6/10 Okay

Andrew, Fort Lauderdale

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overpriced
Stayed 1 night in Jan 2024
Response from Duty Manager on 2024/1/27
Hi Andrew. Have a good day ahead!

10/10 Excellent

Paul, Burlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. We were upgraded to a two-bedroom suite which was greatly appreciated! The suite had in-room laundry (washer and dryer) so we were able to conveniently get some laundry done - we are travelling for several weeks, so this was a blessing! Breakfast and dinner at the restaurant were good. Parking in the above ground garage connected to the hotel made bringing luggage in very easy.
Stayed 1 night in Jan 2024
Response from Duty Manager on 2024/1/27
We are delighted to know that you had a wonderful experience with us, Paul! Hope to see you back here!

8/10 Good

Ellie

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Duty Manager on 2024/1/27
Thank you Ellie for the review!