"We were extremely disappointed with our stay.
When we arrived, no one was at the front desk. We had to use a phone to call for assistance, and it rang about 10 times before the clerk came out from a back room. She did not greet us and was visibly irritated. When my husband politely said we had a reservation, she handled everything aggressively—banging items on the desk, slamming our ID onto the printer, and closing it forcefully. She asked twice if we had a dog after we had already answered no. She handed us the key without saying anything.
Our biggest concern was safety: the smoke detector in our room was disabled, with exposed wires hanging from the ceiling. That is completely unacceptable.
Breakfast was advertised but nothing was provided. There was also no one at the front desk when we left in the morning.
The hallways smelled very strongly of marijuana and cigarette smoke. As someone with severe asthma, this was extremely concerning. Even “smoke-free” rooms should not trigger asthma.
Other issues: the shower knobs were reversed (hot was cold and cold was hot), and there was a thick black vertical line down the left side of the TV screen.
We will not stay here again"
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