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Reviews of Best Western Of Walterboro

2.5 out of 5
Best Western Of Walterboro
1428 Sniders Highway, Walterboro, SC

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 51 reviews" "
Rating 8 - Good. 17 out of 51 reviews" "
Rating 6 - Okay. 12 out of 51 reviews" "
Rating 4 - Poor. 5 out of 51 reviews" "
Rating 2 - Terrible. 3 out of 51 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Doris

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was old and rugs were filthy. After walking around the room with my white sock, they weren't white for long. Breakfast was terrible. There was 1 yogurt left and I think it was there for a long time. Eggs and sausage were round and thin. Don't think they were real. The orange juice was terrible, but the apple juice was ok. I had a piece of toast and I had to push down the toaster twice just to get it toasted. Will never stay there again and probably will think twice about staying at another Best Western.
Stayed 1 night in May 2024
Response from Clarissa H. on 2024/5/16
Dear Doris, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

JOHN

Traveled with family
Liked: Cleanliness, staff & service
Best BW in SC
Stayed 1 night in May 2024
Response from Clarissa H. on 2024/5/14
Dear John, Thank you for taking the time to review our Best Western of Walterboro. We appreciate the outstanding review. We look forward to accommodating you in the future.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous staff.
Stayed 1 night in May 2024
Response from Clarissa H. on 2024/5/10
Thank you for taking the time to review our Best Western of Walterboro. We are glad we could meet all your expectations. We look forward to seeing you again during your future travels.

2/10 Terrible

Bill

Disliked: Cleanliness, staff & service, property conditions & facilities
Dated, Ed’s are hard, somewhat clean
Stayed 1 night in May 2024
Response from Clarissa H. on 2024/5/15
Dear Bill, Thank you for taking the time to review our Best Western Walterboro. I do apologize that you did not enjoy your stay with us. I hope you give us another chance during your future travels.

8/10 Good

becka

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is pet friendly and had ample grounds for pets.
Stayed 1 night in May 2024
Response from Clarissa H. on 2024/5/14
Dear Becka, Thank you for taking the time to review our Best Western of Walterboro. We look forward to seeing you again.

10/10 Excellent

sharon, alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk service excellent!!!
Stayed 1 night in May 2024
Response from Management on 2024/5/7
Dear Sharon, Thank you for taking the time to write about your experience with us. We look forward to seeing you again during your future travels.

2/10 Terrible

Shelley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we drove up the property looked not too bad. It was right off the highway and near a number of restaurants and gas stations. However, the room was terrible. In particular, there were carpets which were damp and sticky - really dirty. The rest of the room was very old and dirty. Worst thing - I got quite an electrical shock when I tried to plug in the hair dryer. Also - supposed to have breakfast - but were out of almost everything (including cutlery). Would NOT stay there again.
Stayed 1 night in May 2024
Response from Clarissa H. on 2024/5/7
Dear Shelley, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

barbara

Liked: Staff & service, property conditions & facilities
Older but clean… whole exterior well maintained. Just off highway with restaraunt in front along with gas and convenience store. Makes a quick overnight easy
Stayed 1 night in Apr 2024
Response from Nisha Patel on 2024/4/29
Thank you for your honest Feedback.

8/10 Good

Ed

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nisha Patel on 2024/4/23
Thank you for your honest feedback.

2/10 Terrible

Semyon

Disliked: Staff & service, property conditions & facilities
The worst check-in ever. The first assigned room was occupied, the second assigned room was occupied, the third assigned room has not working AC. The fourth room was acceptable.
Stayed 1 night in Apr 2024
Response from Nisha Patel on 2024/4/23
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We’ll strive to do better.

8/10 Good

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stopover on way south. Not a 5 star property by any means, but clean, safe and well priced. Staff were excellent.
Stayed 1 night in Apr 2024
Response from Nisha Patel on 2024/4/23
Thank you for your honest feedback!

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Easy in and out , close to the highway
Stayed 1 night in Apr 2024
Response from Nisha Patel on 2024/4/23
Thank you for your honest feedback!

6/10 Okay

Jean-Pierre

Traveled with family
Le bain était rouillé et se doit d’être changé. Manque de papier-mouchoir et papier de toilette. Enlever le tapis des allergies. Bravo pour une table et deux chaises pour manger à la,chambre. Extérieur bien entretenu.
Stayed 1 night in Apr 2024
Response from Nisha Patel on 2024/4/23
Hi,Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

6/10 Okay

Steve

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Manthan Patel on 2024/4/19
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

6/10 Okay

Roger

needs to rejuvenate !!
Stayed 1 night in Apr 2024
Response from Management on 2024/4/12
Thank you for your feedback. We look forward to your stay after renovations.

8/10 Good

Marianne, Arlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This Best Western is a good place to stay on the way to the east coast of Florida. The things I value function well—plumbing, tv, comfortable bed; but the carpet & upholstered furniture need to be replaced.
Stayed 1 night in Apr 2024
Response from Manthan Patel on 2024/4/9
Hi,Thanks for taking the time to share your prestige opinion on Best Western. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 Excellent

donald, Clyde

Traveled with family
Clean but rooms have an oder
Stayed 1 night in Apr 2024
Response from Manthan Patel on 2024/4/5
Thank you for the 5-stars! Hope to see you again soon!

10/10 Excellent

Ricky

Traveled with partner
Liked: Cleanliness, staff & service
Inexpensive
Stayed 1 night in Apr 2024
Response from Manthan Patel on 2024/4/5
Thank you for the 5-stars! Hope to see you again soon!

6/10 Okay

Charlene

Traveled with family
This is an average stay at best. Staff were very courteous.
Stayed 1 night in Mar 2024
Response from Manthan Patel on 2024/4/5
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

6/10 Okay

Paul

Business traveler, Traveled with partner
Liked: Staff & service
Old soap bar in the shower and open toiletries.
Stayed 1 night in Mar 2024
Response from Manthan Patel on 2024/4/5
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

6/10 Okay

Michael

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
By far not what I expected staying at a Best Western. The quality of the BW the night before in Kentucky was what I expected.
Stayed 1 night in Mar 2024
Response from Manthan Patel on 2024/4/5
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

4/10 Poor

Daniella

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The man that works in the kitchen is the best, great service and energy! There isn’t good communication between the receptionists from the night and the morning. The room smells, the toilet seat was disgusting, honestly, it’s not worth the $ 114 I paid. Way too expensive for the bad conditions of the hotel.
Stayed 1 night in Mar 2024
Response from Manthan Patel on 2024/4/5
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

8/10 Good

Kathryn, Christiansburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older-style hotel (rooms open to the outside) but was very clean and good for a traveling stay. Not in perfect condition, but quite acceptable. There was a nice table for us to eat our pizza on :-) The breakfast was good and the ladies worked very hard to keep things going for the many guests eating.
Stayed 1 night in Mar 2024
Response from Manthan Patel on 2024/4/5
Hi,Thanks for taking the time to share your prestige opinion on Best Western. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

10/10 Excellent

Alma

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Name recognition (Best Western) offers security. This is a clean old hotel. Great for a good over night sleep when traveling.
Stayed 1 night in Mar 2024
Response from Manthan Patel on 2024/4/5
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

8/10 Good

marla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for one night
Stayed 1 night in Mar 2024
Response from Manthan Patel on 2024/4/5
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

8/10 Good

Edmond

Stayed 1 night in Mar 2024
Response from Management on 2024/4/12
Thank you for your feedback!!! We look forward to your next stay.

6/10 Okay

Francis

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I chose this location it left an easy 4 hour drive back home after drive from Florida. A great many of the hotel/motel chains are within a tiny cluster just off I-95. The outward appearance of each is shabby and unininviting. Walterboro has been in steep decline for decades. There is nothing inviting. The usual chain restaurants also look shabby. I was saddened to see this impoverished community but unfortunately, it's not unlike many in the southern states we visit. I urge corporations in the hospitality business to get together to find ways to bolster the economy of these communities beyond just providing low paying jobs.
Stayed 1 night in Mar 2024
Response from Manthan Patel on 2024/4/5
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

6/10 Okay

carol

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manthan Patel on 2024/4/5
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The owner was there at breakfast she was so happy to see everyone it made it feel more at home.
Stayed 1 night in Mar 2024
Response from Manthan Patel on 2024/4/5
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Manthan Patel on 2024/4/5
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

6/10 Okay

marc

Liked: Staff & service, property conditions & facilities
Pas de probleme
Stayed 1 night in Apr 2024
Response from Clarissa H. on 2024/5/1
Thank you for taking the time to write us a review. We look forward to seeing you during your future travels.

8/10 Good

Richard

Breakfast chip
Stayed 1 night in Apr 2024
Response from Manthan Patel on 2024/4/19
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

8/10 Good

Patricia

Stayed 1 night in Mar 2024
Response from Nisha Patel on 2024/4/23
Thank you for your honest feedback!