The hotel actually has two sections on two sides of the bridge. We were expecting to be on the water side but was disappointed. The room only has a small window facing the back of the hotel. Nothing impressive at all. The staffs were not helpful on anything. We were asked by the front desk to go across the bridge to make booking at the hotel restaurant.
真實旅客
8/10
Toro.
於 2025 年 5 月住了 2 晚
10/10
Cliff
於 2025 年 5 月住了 3 晚
4/10
Poor service
Mr
於 2025 年 4 月住了 1 晚
8/10
Lovely hotel and even lovelier staff!
Dave
於 2025 年 4 月住了 4 晚
10/10
Rebecca
於 2025 年 4 月住了 1 晚
10/10
Loved our stay here
Rashdah
於 2025 年 4 月住了 1 晚
10/10
David
於 2025 年 3 月住了 1 晚
10/10
Wonderful food, very nice staff, excellent room with huge tub and separate shower, excellent bed.
Ian
於 2025 年 2 月住了 2 晚
10/10
David
於 2025 年 2 月住了 1 晚
10/10
Very good very quiet
Adam
於 2025 年 1 月住了 1 晚
10/10
Just nice overnight stay breakfast great
david
於 2025 年 1 月住了 1 晚
2/10
Photos misleading, there is a new part of the hotel so didn't stay in the hotel shown on photos. Rooms very basic, food bad, zero breakfast left at 9.45, apart from bread & cereal. Service poor and whole hotel is run by youngsters who moan about having to be there. Tables never cleared so surrounded by used plates and glasses in restaurant and lounge. Not recommended! Very low standards and definitely not 4 star!
lisa
於 2025 年 1 月住了 1 晚
6/10
Very tired needs some investment
Poor WiFi
Medioca food
Service was good
Wouldn't stay again
maxine
於 2025 年 1 月住了 1 晚
10/10
Kelly
於 2024 年 10 月住了 1 晚
6/10
Bed very comfy, floorboards very creaky, very long wait for food at both dinner time and breakfast but nicely presented and hot when it arrived. Staff very friendly and the tot tubs in the spa were lovely.
Gemma
於 2024 年 10 月住了 1 晚
2/10
Steven
於 2024 年 12 月住了 1 晚
10/10
My partner and I had a wonderful time.The Waterton Hotel provides a most peaceful, relaxing, luxurious experience. We will definitely love to visit again, and recommend it to anyone in need of a romantic getaway
真實旅客
於 2024 年 12 月住了 5 晚
10/10
Exceeded expectations. Wonderful stay for me n doggy n loved our room
Lisa
於 2024 年 12 月住了 1 晚
10/10
lorna
於 2024 年 12 月住了 4 晚
10/10
Matthew
於 2024 年 11 月住了 4 晚
10/10
good
Michael
於 2024 年 12 月住了 2 晚
2/10
Sadly got there, greeting was next to nothing, have you got a booking ? With a face that looks like she hated her job.
To then be told they haven’t got our room what’s been booked twice, and booked in for over a month, plus had in email after confirming everything over emails.
Basically was told if I don’t like it we can just leave and go home, 50 minutes to get there and over 1hour home with nothing offered as an apology on the night.
To then be called up by the manager saying sorry which is fair enough but a discount offered if we wanted to use the hotel. A discount after the farce we had to put up with and costs it took to get here.
Was looking for a wedding venue at this place but treated like this can’t see them deserving our booking, sad because it looks a lovely hotel, I might have just been the unlucky person that got this treatment