Bar (on property)

Reviews of Springs Motor Inn

2.5 out of 5
Springs Motor Inn
2114 14 Avenue, Wainwright, AB

Reviews

5.8
Rating 10 - Excellent. 3 out of 50 reviews" "
Rating 8 - Good. 18 out of 50 reviews" "
Rating 6 - Okay. 12 out of 50 reviews" "
Rating 4 - Poor. 7 out of 50 reviews" "
Rating 2 - Terrible. 10 out of 50 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

William

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There wasn't much to like, it offered free breakfast, NOT AVAILABLE, pictures of the room, must be the only room like that, it was dirty, back door was left open so anyone could walk into the place & the hallways were full of foxtail & other crap that could blow in. Expedia should not be part of this Inn.
Stayed 1 night in Sep 2022
Response from Jack on 2022/9/3
I am sorry that you were upset that breakfast was not served.We are not offering hot breakfast since the pandemic.15% of the room price you paid is deducted from expidia, and a breakfast of about 20 for each guest including drinks is almost 60 for three people, and labor costs are not included. This is so unfair.Hiring cooks and waitresses to prepare breakfast from 5:30 in the morning is a big burden for a hotel.If we can get around 200 per guest, we might be able to provide it.And no hotel in town offers a hot breakfast.We turned off the light in the hallway because we don't use it, so we turned off the lights because rooms 133 and 134 can be used outside and no one has a reason to use the hallway. Turn on the light whenever necessary.We apologize for any inconvenience.I apologize once again.

2/10 Terrible

Calvin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No hot water. Had to go to connected building that had more rooms for a shower. Dirty towels in an uncleaned room. Lumpy bed. Hot humid room. Not happy. Don't recommend
Stayed 1 night in Aug 2022
Response from Angel on 2022/8/17
Before you check in, I was told that hot water was not coming out due to a malfunction in the hot water boiler. There is hot water in the kitchenette room in the annex other than the main building, so if you want a shower there, you can do it. You said yes and checked in. The annex does not have a smoking room, so I did not provide it to you. And I was guided to the annex room to shower in the morning. How much service do you want after paying $62. If you were not satisfied with the service, there was a Best Western or Ramada next door, and you should have stayed there. Why do you come to a cheap place and have a good time and talk nonsense?

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 1 night in Nov 2021
Response from Jack on 2021/11/23
Mr Hoshino, Why? Are you Japanese? As an Asian, I did well, but I don't understand. If there is anything wrong, you have tell me. Don't do that...

10/10 Excellent

ken

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Sylvan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was no onsite breakfast.
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2020

2/10 Terrible

Joanne C

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
Room is classified as Executive suite. I understand it is a small not brand name but, hotels.com should check things out. Terrible , a/c not working, bar/lounge not open/ restaurant not open. We will cancel our hotels.com membership if you are not credibiltle.
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The room was so hot all night even with the heat turned off and the window wide open my bedding although clean smells like old deep frying Grease it was horrible to put my face into that pillow. This place is run down and seems more like a camp trailer that you would find in a oilfield and reeks of weed in the hallways. I will not be staying here again. The man at the front desk was very pleasant and accommodating
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Good basic room at reasonable price. Room wasn’t fancy but was clean. It was what I expected
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
Property is just a bit old and run down but was taken care off to the best of the staffs ability. Took awhile for the heat to kick in but once it did we where warm. However the price does reflect the conditions so over all it’s ok
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
Very old and in need of a major Reno. Carpets in the room are filthy. Sheets had holes in them. But it had hot water and no mice, so that was a plus, I guess. Would be ok for $50/night.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with partner, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
There was hair in the tub and all over the bathroom floor. The tub looked like it had never been scrubbed. The walls were filthy. We didn’t even want to pull back the sheets back to see what was hiding in there. Wouldn’t have wanted to get in them without Horatio Caine inspecting them first!
Stayed 2 nights in Nov 2019

6/10 Okay

Russell

Traveled with family
Disliked: Room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
It was the nastiest place I had ever tried to stay. I opened up the door to the room and was the same when built.I left and will never use Expedia again. You guys should check these places before you ask people to stay there. I WANT my money refunded
Stayed 1 night in Sep 2019

2/10 Terrible

JLO, ALBERTA

Disliked: Amenities, property conditions & facilities
The property does not look like the property on website. Property outside is run down.The property inside smell cigarettes
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

4/10 Poor

Ritchie

Disliked: Cleanliness, property conditions & facilities
The walls need to be washed and carpet cleaned or replaced,the bed was comfortable and clean
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Amenities
Basically you get what you pay for. Pros: Clean sheets and hot water. Cons: Non-smoking rooms are stained with smoke, fridge was broken, tiny heat blower for heat and window-mounted AC for cold.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
The room was clean and OK. When it was cold, the manager brought in an oil heater for us.
Stayed 2 nights in Feb 2019

10/10 Excellent

Berton

Liked: Staff & service, property conditions & facilities
And there’s a couch in my room with a queen size b
And there’s a couch in my room with a queen size bed with the TV coffee table is perfect and you could tell the walls could’ve been washed down I was in the smoking room but it looks like they’ve never wash the walls
Stayed 1 night in Jan 2019

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is a series of old trailers that are near end of life.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

terrible pillows and rock hard bed needs remodeling bad
Stayed 2 nights in Nov 2018

8/10 Good

Gina Dal Corso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My technicians stayed here while working in Wainright. The hotel was exactly what we required and expected.
Stayed 4 nights in Nov 2018

8/10 Good

Russell

Liked: Cleanliness, staff & service, room comfort
Average cost, average accomodation
Decently priced and got what I thought i paid for.
Stayed 1 night in Oct 2018

2/10 Terrible

Dave, Albert

Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty room and bathroom, would never stay again. Definitely not work the effort or cash to stay there.
Stayed 1 night in Aug 2018
Response from Jack (Owner) on 2018/9/1
Hi Dave, we're really sorry that the night you stayed here was not meeting your expectations. We appreciate the feedback and are working towards improving our motel and customer experience. The Springs is currently under renovation and we are actively correcting recurring issues brought to our attention by reviewers. Thanks. (On a side note, we found some pajamas in your room that seem to have been left by accident. Please contact us at anytime and we will swiftly send it to you)

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2018

8/10 Good

Avin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The motel was older but in reasonably good shape they were clean to the best they could be for older Motel in the rooms were nice and cool and it was 30° outside
Stayed 3 nights in Jun 2018

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy
You're going to get a different experience at Pebble Beach, but really not so dissimilar from the intention and execution given the means available here. Canadian Forces and locals eat in the restaurant here. That's its own recommendation.
Stayed 1 night in May 2018

8/10 Good

Ross

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and run down.
Old and run down. Dirty carpet, had to put towels on the floor to wipe feet before getting into bed. Floor tile was sticky and greasy. Smelly and stained bedding. "Furniture" broken and dirty. Cracked and broken ceiling tile held in place with tape. Just a crappy hotel and should not be rented out.
Stayed 2 nights in Jan 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
There are better options
Stayed 1 night in Jan 2018

8/10 Good

Darcy, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stepping back in time
Nostalgia is the feeling I got from my stay here. Back in the 70's when built it was quite something. Very impressed with the cleanliness and comfort of the room that I had.
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel very run down. Some repairs started but not completed. Looks dirty
Stayed 3 nights in Sep 2017

6/10 Okay

wedding guest, Edmonton AB

Disliked: Staff & service, property conditions & facilities, room comfort
Worst beds ever
It is fitting that this is called the Springs Motor Inn because springs are what you get in the beds. Not in any way comfortable! While acceptably clean, the rooms were half renovated (laminate flooring partially laid over old carpet). My room was invaded by hundreds of flying ants that came through openings around the window sill.
Stayed 1 night in Aug 2017

6/10 Okay

Peter, Westlock

Cheap Stay
Not a fancy hotel, but rooms and comfort are adequate. No frills.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveler

Basic hotel.
This is a bare-bones basic hotel.......nothing special.....except the price. If you are looking for a basic room, the price is right. I would stay again......but don't expect anything special.
Stayed 1 night in Aug 2017

6/10 Okay

Gordon

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not bad. Fairly clean. Very rundown - needs a major upgrade. Burn hole in bed spread. Service good & comfortable.
Stayed 1 night in Jul 2017

6/10 Okay

Marion

Disliked: Property conditions & facilities
Reasonably priced but dated
The price isn't bad but the front entrance and hallway had a horrible musty smell. The people at the desk were helpful but overall the place needs to be updated to get rid of the musty smell.

6/10 Okay

Fluffy, Westlock, AB

Liked: Staff & service
Economic Stay
This motel is comparatively inexpensive compared to hotels in the area. The advantage too is having a Japanese Restaurant right on the premises. But there is no central heating. Each room has a little portable heater. Kind of primitive! Other than that, after you close your eyes, all rooms look the same.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value old fashioned welcome.
Clean warm room, fresh towels and lots of hot water. Great bang for your buck.

2/10 Terrible

Suren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty and smelly hotel
dirty and smelly hotel
Response from General Manager on 2016/10/28
Dear Guest, We sincerely apologize for your unsatisfactory experience at our hotel. The Springs Motor Inn is currently making every effort to improve the quality of our rooms. We want our guests to have a comfortable stay at our hotel, and we truly value your feedback. Thank you, Management Team

8/10 Good

salesman , Northern Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay , great staff
Response from Manager on 2017/3/7
Thank you for staying at the Springs Motor Inn. We're glad you enjoyed your stay and hope to see you again soon! :) Best, Management Team