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Reviews of Springhill Suites by Marriott Waco

3.5 out of 5
Springhill Suites by Marriott Waco
115 S. Jack Kultgen Expressway, Waco, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 251 out of 336 reviews" "
Rating 8 - Good. 52 out of 336 reviews" "
Rating 6 - Okay. 18 out of 336 reviews" "
Rating 4 - Poor. 5 out of 336 reviews" "
Rating 2 - Terrible. 10 out of 336 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Alden

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Deferred maintenance: bathroom faucet loose; very low water pressure in sink; door to bathroom has loose handle
Stayed 2 nights in May 2024

10/10 Excellent

Bradley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was as advertised. The bed was comfortable and the breakfast was good.
Stayed 1 night in May 2024

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Smart place friendly staff
Stayed 1 night in May 2024

8/10 Good

Sheryl, Townsend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Public road construction
Stayed 1 night in May 2024

10/10 Excellent

Adrienne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was amazing! The room was ver clean. Great stay!
Stayed 1 night in May 2024

10/10 Excellent

Lorri

Traveled with family
Liked: Amenities
Great stay! Would highly recommend!
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dacota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I've ever stayed at. Will always be my choice from now on
Stayed 1 night in Apr 2024

10/10 Excellent

NESTOR, THE WOODLANDS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to the Baylor open house and this is the best place to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah, Tacoma

Liked: Staff & service, property conditions & facilities
Nice staff at check in
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service, great location, new hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lara, Parker

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely: Staff when we checked in was pleasant, the room was very nice, quiet location despite being off the highway, breakfast options were good...
Stayed 2 nights in Mar 2024

8/10 Good

Jordan

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Kay Lorine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay-great location, courteous staff and clean facilities!
Stayed 2 nights in Mar 2024

10/10 Excellent

John Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! Room was fantastic!
Stayed 2 nights in Mar 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
We could have walked to Magnolia Farms if we wanted to. Across interstate 35 from Baylor University. Nice, clean and courteous staff. Good breakfast!
Stayed 2 nights in Mar 2024

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, not far from Magnolia, In-N-out Burger is right around the corner, Baylor is just across the way. Spacious rooms. A little sad pool wasn’t open for the season yet. Friendly front desk. Nice city view.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new property with all the amenities!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Shana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to everything. Walking distance to alot of food choices and shops
Stayed 2 nights in Mar 2024

10/10 Excellent

jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 1 night in Mar 2024

10/10 Excellent

Brooke, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean. Good free breakfast. Excellent all the way around. Will stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and updated. The breakfast was excellent with hot food.
Stayed 1 night in Feb 2024

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was so hospitable, the location is perfect for anyone going to Waco for Baylor or Magnolia. The hotel room was so clean and really spacious and modern. Loved my stay and will for sure to recommend to others.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 3 nights in Feb 2024

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reid at the front desk was so friendly and welcoming.
Stayed 1 night in Feb 2024

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convient, and easy
Stayed 2 nights in Feb 2024

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the modern rooms, quiet location, and friendly staff were a plus. What was lacking is the staff not easy to locate at night if there is a question, the lack of access to the parking lot in back because the sliding automatic doors weren’t working, peeling wallpaper in the bathroom, and the open coffee accompaniment/lack of any plates or utensils in a suite that has a refrigerator and microwave.
Stayed 3 nights in Feb 2024

10/10 Excellent

Challen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really professional and courteous
Stayed 1 night in Feb 2024

10/10 Excellent

Robinah

Stayed 3 nights in Aug 2023

2/10 Terrible

Scott

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Larry D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Leonard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Our stay was great! The cleanliness of the rooms and the facilities were amazing. The staff were friendly and very helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay again for sure.
Great hotel. Reed at guest services was friendly, really pleasant and very helpful. The only downside was our room faced the highway and the traffic noise was pretty noticeable. Would definitely stay there again and ask for a room facing the other direction. It’s a fantastic location so traffic noise could be overlooked.
Stayed 1 night in Feb 2024

10/10 Excellent

Debbie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Proximatity to Baylor great.
Stayed 1 night in Feb 2024

2/10 Terrible

Edmond, Birmingham

Stayed 1 night in Jan 2024

10/10 Excellent

Brenda

Stayed 2 nights in Jan 2024

8/10 Good

Mauricio

Stayed 1 night in Jan 2024

10/10 Excellent

Dara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Waco for a business event and would put this hotel on our list to stay again. It was easy to get to with lots of resturant choices close by. The room was clean and spacious with a very modern feel. The only issue I had was that the bathroom floor was sticky and appeared to have darkening on the grout from urine staining. Other than that, everything else appeared to be well taken care of.
Stayed 1 night in Jan 2024

10/10 Excellent

Lourdes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the most comfortable beds.
Stayed 1 night in Jan 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Eric, Myersville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot had limited ingress/egress (maybe to discourage non client parking?). Front desk personnel very helpful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alison, rixeyville

Traveled with partner
Right next to their new Baylor stadium.
Stayed 1 night in Jan 2024

10/10 Excellent

Lucas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved it!
We absolutely loved this hotel. We've been travelling all around texas and this was our favourite. Rooms were great, service was friendly and breakfast was so good. Its walking distance from Magnolia and it has free parking. I would definitely recommend staying here
Stayed 2 nights in Dec 2023

10/10 Excellent

Jenifer

Stayed 3 nights in Nov 2023