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瓦柯廣場凱悅嘉軒飯店的評分

3 out of 5
瓦柯廣場凱悅嘉軒飯店
5400 BAGBY AVENUE, Waco, TX

評論

8.4

非常好

10 分，有夠讚；1074 則評論中有 624 則" "
8 分，不錯哦；1074 則評論中有 216 則" "
6 分，一般般；1074 則評論中有 101 則" "
4 分，不太好；1074 則評論中有 74 則" "
2 分，很糟糕；1074 則評論中有 59 則" "

8.8/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

8.8/10

環保程度

評論

8/10 不錯哦

Fang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

6/10 一般般

Lyric

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Michelle is the only reason I personally cared for the stay. She was always positive and kind.The first night, the fire alarm went off and our phone didnt work to call the front desk so we had to use the hallways. After our second night we requested that our room be cleaned that morning since we'd be gone a few hours. They could only bring towels and take out the trash which was fine if they had done that but they hadn't. We waited and waited for towels to shower before going back out but we gave up after the second attempt. After returning from shopping and lunch, my husband called a third time to a lady working overnight that was rude and care free about our problem. She said she didnt know what to tell us because housekeeping left but shed get us towels. It turned out to be another lady bringing those too. Overall, the bed was uncomfortable and the price of the stay was too much for the experience. Oh and go get your own breakfast. Its just toaster waffles and mediocre sausage.
於 2024 年 5 月住了 3 晚
Hyatt 於 2024年5月28日回覆
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Ashley Adams

10/10 有夠讚

Kathy

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel easy walking to restaurants. Check in was easy, with friendly personal.
於 2024 年 5 月住了 1 晚
Hyatt 於 2024年5月28日回覆
Thank you for your glowing review! We’re delighted to have exceeded your expectations.Best regards,Dayana Maldonado

10/10 有夠讚

Elizabeth

Everything was good the only problem was the bathroom sink it was clogged
於 2024 年 5 月住了 1 晚
FOM 於 2024年5月28日回覆
Sorry to hear about your unexpected mishaps. We here at Hyatt will work/fix the situation and hope your next stay is nothing less than perfect!!

6/10 一般般

Brittany

喜歡：整潔度和住宿環境和硬體
N/A
於 2024 年 5 月住了 2 晚
Hotel Manager 於 2024年5月26日回覆
Dear Guest,Thank you for choosing to stay with us and for sharing your experience!

10/10 有夠讚

Miriam

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The property is clean and very modern. Breakfast Was good however sometimes there was not enough food for the latecomer. Once we notify the front desk, they worked hard to provide more food. My friend wanted to use the pool however she mentioned that the smell of chlorine was too much and it made her dizzy. I didn’t go to the pool. Overall, the price, the hotel, and breakfast options Provided a good variety.
於 2024 年 5 月住了 3 晚
Hotel Manager 於 2024年5月26日回覆
Dear Guest, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.

10/10 有夠讚

Travis

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff, quick check in
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月26日回覆
Dear Guest,Thank you for choosing to stay with us and for sharing your positive experience!

10/10 有夠讚

Heather

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient, quiet, safe and comfortable nights rest. We enjoyed a swim in the warm pool and watched tv and slept well!
於 2024 年 5 月住了 1 晚
Thank you 於 2024年5月23日回覆
Thank you for you survey! We're honored that you enjoyed your stay!!

10/10 有夠讚

Dennis

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The front desk staff was extremely helpful and friendly and breakfast was very good it was close to Buffalo Wild Wings which is one of my favorites and facilities were very clean and comfortable as was the bed got a good nights sleep it was quiet I would definitely stay again when I’m in the area
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月20日回覆
Dear Guest,Thank you for choosing to stay, we appreciate your feedback. It’s wonderful to hear that you had a great experience with us and we hope to see you again soon.

8/10 不錯哦

Michael

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable beds. Nice front desk staff.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月19日回覆
Dear Guest,Thank you for choosing to stay with us and for sharing your positive experience!

10/10 有夠讚

Kelly

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love this hotel
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月19日回覆
Dear Guest,We appreciate your feedback. It’s wonderful to hear that you had a great experience with us and we hope to see you again soon.

10/10 有夠讚

Brian

商務旅客, 團體旅遊
喜歡：設施服務
Excellent property from check in to check out. Staff was awesome and friendly. The gym was great with all machines working.
於 2024 年 4 月住了 3 晚
Hyatt 於 2024年5月14日回覆
Thank you for your recent stay!

8/10 不錯哦

Elizabeth

家庭旅遊
喜歡：設施服務
Is good hotel . But not good pool area ..
於 2024 年 4 月住了 1 晚
Hyatt 於 2024年5月14日回覆
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Ashley Adams

10/10 有夠讚

Julianna

喜歡：整潔度、員工素質和住宿環境和硬體
Short distance to the silos/downtown. Friendly atmosphere and the room was so nice and clean!
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月29日回覆
Dear Guest,We're thrilled to hear that you enjoyed your stay with us! Maintaining a friendly atmosphere and ensuring our rooms are clean and comfortable are top priorities for us, so it's wonderful to know that you found everything to your liking. We hope to welcome you back again soon!

6/10 一般般

Anita

家庭旅遊, 親子旅遊
喜歡：員工素質和設施服務
Overall i got what i paid.
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月29日回覆
Dear Guest,We appreciate your feedback! If there's anything specific you think we could improve upon to make your experience even better next time, please don't hesitate to let us know. We're always looking for ways to enhance our guests' satisfaction. Thank you for choosing to stay with us!

10/10 有夠讚

Amber

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff extremely friendly
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月29日回覆
Dear Guest,We're thrilled to hear that you had such a positive experience with our staff! Providing friendly and attentive service is a top priority for us, so it's wonderful to know that our team made your stay memorable. Thank you for taking the time to share your feedback, and we hope to have the pleasure of welcoming you back in the future!

8/10 不錯哦

Letitia

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Would stay at this property again.
於 2024 年 4 月住了 3 晚
Hotel Manager 於 2024年4月24日回覆
Dear Guest,We greatly appreciate your feedback and are thrilled to know that you would choose to stay with us again. We look forward to welcoming you back in the future for another enjoyable visit!

10/10 有夠讚

Kristine

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great over night stop
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月24日回覆
Dear Guest,We're thrilled to hear that you had a great overnight stop with us! Thank you for choosing our property for your stay. If your travels bring you back this way, we'd love to host you again for another comfortable and enjoyable stay. Safe travels until then!

10/10 有夠讚

Amy，Nanaimo

喜歡：整潔度、員工素質和住宿環境和硬體
👍
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月24日回覆
Dear Guest,Thank you for choosing to stay with us and for sharing your positive experience!

10/10 有夠讚

Tricia

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
I loved the beds, they were so comfy. And I preferred the area better than what was near the silos. So happy we chose this property!! The only problem I had was our rooms were not cleaned daily but that was our fault for not telling them our preference. Over all is was a great experience.
於 2024 年 3 月住了 3 晚
Hotel Manager 於 2024年4月22日回覆
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 有夠讚

Israel

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awesome service
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月22日回覆
Thank you, we appreciate your feedback and hope to see you again soon!

10/10 有夠讚

Dawn M

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient, easy parking and easy access to several places we were visiting. Nice room. enjoyed our stay!
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月23日回覆
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our location convenient and enjoyed your room. We look forward to welcoming you back in the future!

2/10 很糟糕

Tammy

Said I could check in early and when I got there they said they had no rooms ready !!
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月22日回覆
Dear Guest,Thank you for taking your time to share your experience. I’m truly sorry to hear that your experience fell short of expectations. We take your feedback seriously and will use it to improve our services. We hope to have the opportunity to regain your trust in the future.

10/10 有夠讚

Mayela

於 2024 年 4 月住了 1 晚
Hyatt 於 2024年5月14日回覆
Thank you for your recent stay!

10/10 有夠讚

curtis

Staff was super friendly!
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月22日回覆
Dear Guest,Your satisfaction is our priority and we look forward to welcoming you back again soon. Thank you!!

8/10 不錯哦

Jack

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
AC was difficult to work
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月23日回覆
Dear Guest,We apologize for any inconvenience caused by the difficulty you experienced with the AC during you stay. Your comfort is important to us, and we'll address this matter promptly to ensure it doesn't happen again. Thank you for bringing it to our attention.

10/10 有夠讚

Elizabeth

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel. The pool hosted private swim lessons while we were there. That was strange. My daughter was so excited to swim but felt kind of awkward and out of place. Good breakfast. Convenient location.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月13日回覆
Dear GuestThank you for review. We're delighted you enjoyed your stay with us. Looking forward to welcoming you back soon!Best regards,

10/10 有夠讚

Raquel

喜歡：整潔度、員工素質和住宿環境和硬體
Like it all, especially the price
於 2024 年 3 月住了 2 晚
JS 於 2024年4月11日回覆
Thank you very much! We're so glad that you had a great stay (and at an affordable rate!!)

10/10 有夠讚

Gregory

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Location was good for us.
於 2024 年 4 月住了 4 晚
JS 於 2024年4月11日回覆
Thank you very much! We appreciate your feedback!!

10/10 有夠讚

ELVIA

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very nice
於 2024 年 4 月住了 3 晚
JS 於 2024年4月11日回覆
Thank you very much! We're always happy to help wherever we can. Please come back and see us!

4/10 不太好

Kathryn

團體旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The property needs freshened up. We had ants in our room, the sink didn’t drain, and our toilet did flush. The only correction was the sink. We stayed 3 nights. It’s also very loud. No sound proofing in walls or ceiling.
於 2024 年 4 月住了 3 晚
Hotel Manager 於 2024年4月22日回覆
Dear Guest, I’m truly sorry to hear that your experience fell short of expectations. We take your feedback seriously and will use it to improve our services. We hope to have the opportunity to regain your trust in the future.

10/10 有夠讚

Mark

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice, clean and quiet. After 7 hours on the road it was a nice place to decompress.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月23日回覆
Dear Guest,We're delighted that you had a great time at our hotel. Your satisfaction is our top priority! Thank you and we hope to welcome you back soon.

10/10 有夠讚

Matthew

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean. Felt safe. Several restaurants near by.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月23日回覆
Dear Guest,Thank you for choosing to stay wit us and for sharing your positive experience! We hope to welcome you back soon.

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月13日回覆
Dear GuestThank you for your review! We're delighted you enjoyed your stay with us. Looking forward to welcoming you back soon!Best regards,

10/10 有夠讚

Robert

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and friendly
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月23日回覆
Dear Guest,Thank you for choosing to stay with us an for sharing your positive experience!

8/10 不錯哦

BENILDA

喜歡：整潔度、員工素質和住宿環境和硬體
I was able to work during my stay. Breakfast can be improved but everything else was great!
於 2024 年 3 月住了 5 晚
Hotel Manager 於 2024年4月23日回覆
Dear Guest,I'm glad to hear that you were able to work comfortably during your stay! Your feedback regarding breakfast is duly noted, and we appreciate your suggestion for improvement. We're committed to enhancing our guests' experiences, and your input helps us in that endeavor. We hope to welcome you back for another great stay in the future!

2/10 很糟糕

Santiago

不喜歡：員工素質
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月23日回覆
Dear Guest,I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we take it seriously. We would appreciate the opportunity to learn more about your concerns so that we can address them and improve our services for future guests. Please feel free to reach out to us directly with any specific details or issues you encountered during your stay. We value your feedback and hope to have the chance to make things right.

10/10 有夠讚

ANGEL，aguadilla

於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月23日回覆
Dear Guest,We're delighted that you had a pleasant experience at our hotel. Your feedback is greatly appreciated!

6/10 一般般

Natalie

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
Inaccurate description in regards to dining and beverage options. Scarce breakfast with poor quality.
於 2024 年 3 月住了 1 晚
Hyatt 於 2024年5月14日回覆
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Ashley Adams

10/10 有夠讚

Nikki

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I needed a place to stay the night before a test. The Hyatt Place Waco was close to the testing center and was able to get a great night's rest!
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月23日回覆
Dear Guest,We’re glad you enjoyed your stay with us! Your feedback helps us strive for excellence.

10/10 有夠讚

Renate

於 2024 年 3 月住了 1 晚
JS 於 2024年4月11日回覆
Thank you very much for your rating! Please come back and see us!

8/10 不錯哦

Ann

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The breakfast was eatable. The eggs taste like powder, oatmeal was overcooked, waffles taste like cardboard. You offered no flavored creamers for the coffee.
於 2024 年 3 月住了 1 晚
Hyatt 於 2024年5月14日回覆
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Ashley Adams

8/10 不錯哦

Jordan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年5月15日回覆
Dear Guest,Thank you for choosing to stay with us and for sharing your positive experience!

4/10 不太好

joel

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Our room looked like it hadn’t been cleaned after the last guests. The shampoo bottle was empty as well as the tissue box. The floor was sooo sticky I had to wear my shoes in the room. The toilets in the lobby were FILTHY. Both stalls hadn’t been flushed and they looked like they had been left that way for quite awhile. No one had cleaned them in a long time. The soap dispensers were empty. There was garbage on the counter. The breakfast was awful. I think they served eggs but they looked like saw dust and all the fruit was going bad. Wont stay at a Hyatt ever again
於 2024 年 3 月住了 1 晚
Hyatt 於 2024年5月14日回覆
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Ashley Adams

6/10 一般般

Ute

商務旅客, 家庭旅遊
The rooms were nice. Beds are comfortable but rooms don’t have good insulation. You can hear everything inside and outside. Breakfast was a sad affair. Oatmeal was extremely sweet. Pineapples and bananas were overripe and should not have been put out. The boiled eggs were cold and several days old. The egg yellow had brown rings which means they were cooked days ago. No healthy bread options. Only white bread was available. For a Hyatt this breakfast was an unexpected disappointment.
於 2024 年 3 月住了 1 晚
Hyatt 於 2024年5月14日回覆
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Ashley Adams

10/10 有夠讚

Elida

喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年5月15日回覆
Dear Guest,Thank you for choosing to stay with us and for sharing your positive experience!

10/10 有夠讚

Cristina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was clean, well set up and in a good location.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年4月23日回覆
Dear Guest,Thank you for your glowing review! We’re delighted to have exceeded your expectations.

4/10 不太好

john

團體旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Our toilet iffy….. the elevator and common areas in need of maintenance . The entire ground floor smelled damp and strongly of chlorine from the pool.
於 2024 年 3 月住了 2 晚
Hyatt 於 2024年5月14日回覆
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Ashley Adams

10/10 有夠讚

Jeremy

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Really close to shopping and the kids loved playing in the pool
於 2024 年 3 月住了 4 晚
Hotel Manager 於 2024年4月23日回覆
Dear Guest,We’re thrilled to hear that you had a fantastic stay with us! Your satisfaction is what we aim for.

10/10 有夠讚

Kelsey

於 2024 年 3 月住了 3 晚
Hotel Manager 於 2024年4月13日回覆
Dear GuestThank you for your review! We're delighted you enjoyed your stay with us. Looking forward to welcoming you back soon!Best regards,