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Response from Director of Front Office on 2024/5/7
Dear Vickie, On behalf of our team at Hilton Waco, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope you will visit us again soon. Rickey Mazza,Director of Front Office
The Waco Hilton is an old hotel but is clean and so convenient to many good. restaurants. Parking is free but if an event is going on in the adjacent park, finding a place to park can be tough. Very safe.
Wally
Stayed 2 nights in May 2024
Response from Director of Front Office on 2024/5/5
Dear Wally, Thank you for choosing to stay at Hilton Waco during your visit to our city. We are glad you enjoyed our convenient location and appreciated the many restaurant choices nearby. That said, we regret any inconvenience you had with regard to parking. We are always looking for ways to improve and will share your comments appropriately. It was our pleasure having you here, and we look forward to seeing you again soon. Rickey Mazza, Director of Front Office
We liked where it was located. Could walk to shops and restaurants.
Lori
Stayed 1 night in Apr 2024
Response from Director of Front Office on 2024/5/5
Dear Lori, Thank you for choosing Hilton Waco during your recent stay. We are pleased to know that we exceeded all of your expectations and that you enjoyed our proximity to the restaurants and shopping center. It was our pleasure hosting you, and we look forward to welcoming you again soon. Rickey Mazza, Director of Front Office
Response from Director of Front Office on 2024/5/2
Dear David, Thank you for sharing your experience with fellow travelers. We are glad we exceeded your expectations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Hilton Waco any time your travels bring you back this way.Rickey Mazza,Director of Front Office
6/10 Okay
Tieyu
2024/4/29
Disliked: Staff & service, amenities
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Tieyu
Stayed 1 night in Apr 2024
Response from Director of Front Office on 2024/4/29
Dear Tieyu, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Rickey MazzaDirector of Front Office
6/10 Okay
Maria, Lewisberry
Traveled with group
2024/4/27
Liked: Cleanliness, staff & service
Rooms need updated. Service was excellent
Maria
Stayed 3 nights in Apr 2024
Response from Director of Front Office on 2024/4/29
Dear Maria, Thank you for taking the time to review your stay with us. We are pleased to know that your overall experience was satisfying and that you loved our great service. However, we are sorry for the inconvenience you had with your room and that you felt it needed updating. We will share your comments with the appropriate individuals for our future plans. We appreciate your patience and hope you will revisit us again in the near future.Rickey MazzaDirector of Front Office
10/10 Excellent
Kathryn
2024/4/19
Kathryn
Stayed 1 night in Apr 2024
Response from Director of Front Office on 2024/5/9
Dear Kathryn, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Hilton Waco.Rickey Mazza,Director of Front Office
6/10 Okay
Susan, Reno
Traveled with family
2024/4/6
Liked: Staff & service
The best part of the stay was the breakfast and the staff in breakfast area - they are wonderful and positive and customer service friendly .
The rooms are in need of an update but the beds weee comfortable and location was easy to walk to most things .
The air conditioner unit in my room was so loud I felt like it was about to break down any second . When our room was serviced - the soap was tossed and not replaced . Also there were known 4 in my room with kids and they only replaced 3 towels. I went to the front desk to ask for soap and an extra towel - the man said I can’t give it to me but will have it sent up to the room. But no one ever came.
Susan
Stayed 2 nights in Apr 2024
Response from Director of Front Office on 2024/4/8
Dear Susan, Thank you for choosing us and for your candid review. We hope you had an overall satisfactory time with us, and we are glad you liked our intuitive associates and breakfast offerings. It was also a pleasure reading our dynamic location worked well for your plans. That said, we are sorry for the concerns you outlined in your room; we will share this with the appropriate individuals we are always striving to grow and improve our guest services. We also regret you were not entirely satisfied with the quality of our accommodations; we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. Thank you once more for your business, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Rickey Mazza,Director of Front Office
Poor customer service. Overprice with outdated rooms and popcorn ceilings. We for a suite and got a standard room.
Adriana
Stayed 1 night in Apr 2024
Response from Director of Front Office on 2024/4/6
Dear Adriana, Thank you for taking the time to post your review. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. Additionally, your feedback regarding our accommodations will be shared with the appropriate individuals as we plan for future upgrades. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Rickey Mazza,Director of Front Office
Response from Director of Front Office on 2024/3/28
Dear Matthew, Thank you for taking the time to post your review of the Hilton Waco. We are glad your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we regret if there were any issues that kept it from being perfect. Thank you for choosing our hotel, and we hope to serve you again soon. Rickey Mazza,Director of Front Office
2/10 Terrible
Joann
2024/3/18
Disliked: Cleanliness
Shower was dirty and the shower seat was broken and barely hanging on the wall. The lavatory sink was stopped up. We chose a room on the top floor to be away from noise and also for the view. The view was nice but there was a lot of pipe rattling and equipment noise.
Joann
Stayed 1 night in Mar 2024
Response from Director of Front Office on 2024/3/20
Dear Joann, We apologize for the maintenance issues you experienced in your room. Your feedback is very important to us, and we appreciate you taking the time to bring this to our attention. Additionally, we are sorry to hear about the cleanliness and noise issues you encountered during your stay. We will work closely with our maintenance team to ensure that all issues are addressed promptly and effectively to prevent any future occurrences. Thank you for choosing us as your accommodation, and we hope to have the opportunity to provide you with the stay you deserve.Rickey MazzaDirector of Front Office
Response from Director of Front Office on 2024/1/23
Dear Kenneth, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and based on your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hilton Waco, and we look forward to welcoming you again soon.Rickey MazzaDirector of Front Office
10/10 Excellent
Sandra
2024/1/21
Sandra
Stayed 1 night in Jan 2024
Response from Director of Front Office on 2024/1/22
Dear Sandra, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved your stay at our hotel. We appreciate you letting fellow travelers know about your experience and look forward to many more visits to Hilton Waco.Rickey MazzaDirector of Front Office
Dear Ms. Claudine, Thank you for letting us know your visit to Hilton Waco was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Rickey MazzaDirector of Front Office
Dear Glen, Thank you for your rating of Hilton Waco. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Rickey MazzaDirector of Front Office
Response from Director of Front Office on 2024/1/5
Dear Richard, Thank you for the generous rating of Hilton Waco. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Rickey Mazza,Director of Front Office
Response from Director of Front Office on 2023/12/30
Dear Loyd, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Waco. We look forward to your return and wish you all the best with your future travels. Happy Holidays and Happy New Year!Rickey MazzaDirector of Front Office
8/10 Good
Robert, Tyler
2023/12/22
Robert
Stayed 1 night in Dec 2023
Response from Director of Front Office on 2023/12/24
Dear Robert, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Hilton Waco look forward to your next visit.Rickey MazzaDirector of Front Office
10/10 Excellent
Edward
2023/12/18
Edward
Stayed 1 night in Dec 2023
Response from Director of Front Office on 2023/12/19
Dear Edward, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Hilton Waco, and we look forward to welcoming you back soon.Rickey MazzaDirector of Front Office
Response from Director of Front Office on 2023/12/12
Dear Chad, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Hilton Waco. We look forward to welcoming you back on your next visit.Rickey MazzaDirector of Front Office
Response from Director of Front Office on 2023/12/16
Dear Brain, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hilton Waco. We hope to have the pleasure of doing so again on your next visit to the area.Rickey Mazza,Director of Front Office
Response from Director of Front Office on 2023/11/23
Dear Frederick, We are delighted to read the review of your stay at Hilton Waco. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Rickey Mazza
8/10 Good
Lacey
Traveled with family
2023/11/21
Liked: Staff & service
Disliked: Cleanliness
Lacey
Stayed 1 night in Nov 2023
Response from Director of Front Office on 2023/11/22
Dear Lacey, We appreciate your gracious rating about your stay at Hilton Waco. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Rickey Mazza,Director of Front Office
6/10 Okay
Erich
2023/11/15
Erich
Stayed 1 night in Nov 2023
Response from Director of Front Office on 2023/12/6
Dear Erich, Thank you for choosing to stay with us and for rating your experience. We regret if we provided you with anything other than a perfect, seamless experience, and we hope you will come back for a much-improved stay. Thank you again for being our guest.Rickey MazzaDirector of Front Office
Response from Director of Front Office on 2023/11/6
Dear Meshaal, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hilton Waco. We hope to have the pleasure of doing so again on your next visit to the area.Rickey Mazza,Director of Front Office
10/10 Excellent
ernest
2023/10/25
ernest
Stayed 3 nights in Oct 2023
Response from General Manager on 2023/10/27
Dear Ernest, Thank you for letting us know your visit to Hilton Waco was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Rickey MazzaDirector of Front Office
Great bar! And Mimosas and Bloody Mary’s Saturday before the game!
Caroline
Stayed 2 nights in Sep 2023
Response from Director of Front Office on 2023/10/14
Dear Caroline, Thanks for sharing your fabulous review of Hilton Waco. We are delighted that you enjoyed the Lobby Bar's cocktails and fine wine. Our team of associates takes pride in curating a welcoming ambiance for our guests. We look forward to welcoming you back for another memorable visit.Rickey MazzaDirector of Front Office
Response from Director of Front Office on 2023/10/6
Dear Marcy, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it is always rewarding to know that our efforts have made a difference in your stay. We are also glad that you enjoyed our comfortable accommodations. We look forward to seeing you again soon at Hilton Waco.Rickey MazzaDirector of Front Office
Exceeded expectations in every way. Reconfirmed the old saying " you get what you paid for "
Michael
Stayed 2 nights in Sep 2023
Response from Guest Experience Manager on 2023/9/27
Dear Michael, We are delighted to read the review of your stay at Hilton Waco. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we look forward to welcoming you again whenever your travels bring you this way.Austen Caronia,Guest Experience Manager
Excellent hotel. Run by a excellent caring General Manager, Justin Edwards!
Tom
Stayed 2 nights in Sep 2023
Response from Guest Experience Manager on 2023/9/22
Dear Tom, We are delighted to read the review of your stay at Hilton Waco. We strive to exceed our guests' expectations and are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Austen CaroniaGuest Experience Manager
Although not busy, the service at the bar and breakfast dining were both slow.
Melissa
Stayed 2 nights in Sep 2023
Response from Guest Experience Manager on 2023/9/19
Dear Melissa, Thank you for evaluating your stay with us at Hilton Waco. Our main goal is to make sure you receive outstanding service, and we are sorry we fell short during your visit. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. We look forward to your next visit!Austen CaroniaGuest Experience Manager
Response from Guest Experience Manager on 2023/9/16
Dear Mr. Tom, We are delighted to read the review of your stay at Hilton Waco. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Austen CaroniaGuest Experience Manager
Had a great one night stay at the Waco Hilton. Was able to check in an hour early, which was a need. Front desk was very friendly and informative. Check-in was quick. Room was clean and comfortable.
Tracey
Stayed 1 night in Sep 2023
Response from Guest Experience Manager on 2023/9/11
Dear Tracey, Thank you for choosing Hilton Waco and for the excellent rating. We are thrilled to know that you had a wonderful time here and that the early check-in as well as the attentiveness of our front desk associates contributed to that. We will surely share your compliments with them. We are also glad to read that you enjoyed our well-maintained accommodations. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Austen CaroniaGuest Experience Manager
Response from Guest Experience Manager on 2023/9/10
Dear James, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hilton Waco.Austen CaroniaGuest Experience Manager
This is probably one of my favorite hotel stays. The entire staff here goes over and above and all are incredibly friendly. Perfect location, rooms are good size and spotless. Wish every hotel stay was 5 ⭐️ like this one.
Kerri
Stayed 2 nights in Sep 2023
Response from Guest Experience Manager on 2023/9/6
Dear Kerri, Thank you for sharing your experience with us! We are pleased you had a great stay at Hilton Waco. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Austen CaroniaGuest Experience Manager
Dear Guest, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hilton Waco.Austen CaroniaGuest Experience Manager
It’s amazing. Love the area. The bed was amazing. Thanks !
Susan
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 2023/9/1
Dear Susan, Thank you for being our guest at Hilton Waco. We are pleased to know that you had an enjoyable visit and loved the comfort of the bed in the accommodations. We appreciate the review and look forward to hosting you again soon.Austen Caronia,Guest Experience Manager
Response from Guest Experience Manager on 2023/8/21
Dear Mario, Thank you for rating your stay at Hilton Waco. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Austen Caronia,Guest Experience Manager
10/10 Excellent
Mark
2023/8/19
Liked: Cleanliness, staff & service, room comfort
Great hotel, have stayed many times over 2 children attending Baylor. Staff are superb and rooms comfortable. Starbucks bar very good and breakfast super appetizing. No complaints except for the 107’ heat which they couldn’t help with 😜
Mark
Stayed 2 nights in Aug 2023
Response from Guest Experience Manager on 2023/8/20
Dear Mark, We appreciate your consistent support of the Hilton Waco. It is always a pleasure to see a familiar face and we love having you as a regular guest. Thank you also for taking the time to share your perspective with future guests. Your continued business is the best recommendation there is. Thank you again, and we look forward to your next stay.Austen Caronia,Guest Experience Manager
The room was fine. The bathroom could use some updating.
Robert
Stayed 3 nights in Aug 2023
Response from Guest Experience Manager on 2023/8/15
Dear Robert, Thank you for sharing your kind feedback. While we are glad to know that you liked your accommodations, we are sorry for the disappointment you had with the bathroom. We have taken note of your comments and will use them to improve our service going forward. We hope to see you again at Hilton Waco soon. Austen Caronia,Guest Experience Manager
Response from Guest Experience Manager on 2023/8/15
Dear Kenneth, Thank you for choosing Hilton Waco. We are thrilled to know that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Austen Caronia,Guest Experience Manager
Response from Austen Caronia Guest Experience Manager on 2023/8/8
Dear Linda, It was a pleasure having you as our guest at Hilton Waco. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Austen CaroniaGuest Experience Manager
Dear Daniel, Thanks for sharing your fabulous review of Hilton Waco. We appreciate your comments about our convenient downtown location within walking distance to so many shops, bars, restaurants and to Baylor University! We are happy you enjoyed our hospitality and hope you will make us your home whenever you are in Waco for business or for pleasure!Austen CaroniaGuest Experience Manager
Great property- close to shopping and food. Clean and comfortable
Earl
Stayed 1 night in Jul 2023
Response from Guest Experience Manager on 2023/7/17
Dear Earl, We are delighted you had an excellent stay at Hilton Waco. Thank you for highlighting our refreshing accommodations and convenient location, and you had a pleasant experience with us. We enjoyed having you as our guest and hope to have the opportunity to welcome you back soon.Austen CaroniaGuest Experience Manager
Response from Guest Experience Manager on 2023/7/15
Dear Angela, Thank you for taking the time to share that your visit to Hilton Waco on the banks of the Brazos River was perfect in every way! We appreciate your fantastic feedback and hope to have you as our guest again.Austen CaroniaGuest Experience Manager
6/10 Okay
Verified traveler
Traveled with family
2023/7/12
Liked: Cleanliness, room comfort
Hotel sheeted very short staffed & condition of the room seemed old. Especially the bathroom.
Verified traveler
Stayed 2 nights in Jul 2023
Response from Austen Caronia Guest Experience Manager on 2023/7/14
Dear Guest, Thank you for staying with us and for your review. We apologize for the concerns you experienced with our staff. Your total satisfaction is our top priority, and we regret the inconvenience this caused. We also regret you were not entirely satisfied with the quality and condition of our accommodations. We appreciate your patience and hope you will stay with us again for a more gratifying experience.Austen CaroniaGuest Experience Manager
Response from Guest Experience Manager on 2023/7/11
Dear David, Thank you for choosing our hotel for your stay. We are glad you had a wonderful time at Hilton Waco. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.Austen Caronia,Guest Experience Manager
4/10 Poor
Julio
2023/7/8
Julio
Stayed 1 night in Jul 2023
Response from GENERAL MANAGER on 2023/7/28
Dear Julio, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Austen Caronia,Guest Experience Manager
Dear Jeffery, We are delighted to read the review of your stay at Hilton Waco. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Austen CaroniaGuest Experience Manager
10/10 Excellent
Angel
2023/7/5
Liked: Cleanliness, staff & service
Great location and clean hotel room.
Angel
Stayed 1 night in Jun 2023
Response from Guest Experience Manager on 2023/7/6
Dear Angel, Thank you for sharing your review of Hilton Waco. We are glad to know that you liked our ideal location and comfortable accommodations. It was a pleasure to host you, and we look forward to welcoming you back soon. Austen Caronia,Guest Experience Manager