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Reviews of Hilton Garden Inn Waco

3 out of 5
Hilton Garden Inn Waco
5800 Legends Lake Parkway, Waco, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 249 out of 383 reviews" "
Rating 8 - Good. 82 out of 383 reviews" "
Rating 6 - Okay. 24 out of 383 reviews" "
Rating 4 - Poor. 15 out of 383 reviews" "
Rating 2 - Terrible. 13 out of 383 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Shirley

Stayed 2 nights in May 2024

10/10 Excellent

Marlyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
I think when hosting large events in the area, parking is an issue.
Stayed 1 night in Apr 2024

10/10 Excellent

Janise

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming and accommodating. I will stay here again
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriel, Helotes

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
walls are thin... you can hear guests in the hallway.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property. Lake view was nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Luke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Quickest check-in I’ve ever had and great service throughout my stay. Cute rooms, lots of dining options within walking distance, and a nice little lake where you can sit in the mornings for peace and quiet.
Stayed 5 nights in Feb 2024

10/10 Excellent

Marquita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After having an horrible experience at the previous hotel I book and was given a room instantly after leaving the ER. The staff was nice and everything was beautiful. Anything I called for I received with in 5-7 minutes. I am now i fan. I can’t see me staying anywhere else.

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Electrodomestic testing and cleaning
Easy check in an out, only downfall is.that the coffe machine in the room did not work, there was some dust in the coffe machine and lamps that made it appear as they were not cleaned in a while
Stayed 1 night in Jan 2024

10/10 Excellent

Renee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient with dining options very close by. Check-in was a breeze and my room was very clean. The hotel looks newer and seems to be in a quiet area.
Stayed 1 night in Jan 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Karen

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

robert

Traveled with family
Liked: Property conditions & facilities
Disliked: Room comfort
The mattress was very uncomortable
Stayed 2 nights in Dec 2023

4/10 Poor

Adrian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Marco

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Manager cancelled my reservation and told me they would have to move me to another location and split up my family from Oklahoma that was coming to see my son play on the state championship game. She tried to put the mistake on me when they were the ones that made the mistake. She finally gave me a room.
Stayed 1 night in Dec 2023

4/10 Poor

Brad

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
1) our bed squeaked horribly. You couldn’t move without it squeaking. 2) no coffee left in our room, only tea. 3) no service of our room after night 1
Stayed 2 nights in Nov 2023

10/10 Excellent

Nora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Check in was easy, the room was clean & comfortable and the front desk staff were very friendly
Stayed 1 night in Nov 2023

10/10 Excellent

casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Bryan

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that there was a bar & restaurant. Didn’t have to go anywhere.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Pricey Baylor Pigskin & homecoming visit
Price was very high for this day. Probably because it was homecoming weekend but still seemed a bit ridiculous. Walls needed to wiped clean. Wouldn’t allow a late check out following church Sunday, which seemed very petty, especially considering per night charge.
Stayed 2 nights in Oct 2023

8/10 Good

Eva

Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Traveled with group
Liked: Amenities, property conditions & facilities
I had a great stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very acomidating
Stayed 2 nights in Sep 2023

6/10 Okay

Jorge

Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Anita on 2023/10/13
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Waco to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Larry

Very nice.
Stayed 1 night in Sep 2023
Response from Anita on 2023/10/13
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Waco to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice to check into a hotel and be greeted by a clean and comfortable room. The staff here was very friendly and has done an excellent job of maintaining this property. The hotel is spacious and has a great exercise room. Very nice facility overall.
Stayed 1 night in Sep 2023
Response from Anita on 2023/10/4
Thank you for taking a moment to share your experience and rating us a 5/5! I am happy to hear you found the Hilton Garden Inn Waco to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, room was clean and beds comfortable.
Stayed 1 night in Sep 2023
Response from Anita on 2023/10/4
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Waco to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Anita on 2023/10/4
Thank you for taking a moment to share your experience and rating us a 5/5! I am happy to hear you found the Hilton Garden Inn Waco to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to relax and stay
Our stay was great absolutely a beautiful location. The room was very clean and comfortable
Stayed 1 night in Sep 2023
Response from Anita on 2023/10/4
Thank you for taking a moment to share your experience and rating us a 10/10! I am happy to hear you found the Hilton Garden Inn Waco to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area construction along I35 and cross highway made finding the hotel difficult.
Stayed 1 night in Aug 2023
Response from Anita on 2023/10/4
Thank you for taking a moment to share your experience and rating us a 5/5! I am happy to hear you found the Hilton Garden Inn Waco to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Sorry for any inconvenience you had locating our hotel.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were excellent. Efforts to re-confirm reservations through Expedient a complete nightmare.
Stayed 1 night in Aug 2023
Response from Anita on 2023/10/4
Thank you for taking a moment to share your experience and rating us a 10/10! I am happy to hear you found the Hilton Garden Inn Waco to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Sorry for any inconvenience you had using Expedia.

10/10 Excellent

Joaquin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing service... nice location
Stayed 1 night in Aug 2023
Response from Anita on 2023/10/4
Thank you for taking a moment to share your experience and rating us a 10/10! I am happy to hear you found the Hilton Garden Inn Waco to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay and we’re impressed with the friendliness of the staff. The woman taking care of the breakfast was excellent in her assistance and keeping everything so nice.
Stayed 2 nights in Aug 2023
Response from Anita on 2023/10/4
Thank you for taking a moment to share your experience and rating us a 10/10! I am happy to hear you found the Hilton Garden Inn Waco to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

8/10 Good

Shannon, Rancho Santa Margarita

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Aug 2023
Response from Anita on 2023/10/4
Thank you for taking a moment to share your experience and rating us a 4/5! I am happy to hear you found the Hilton Garden Inn Waco to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

STEPHANIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kyle

Stayed 1 night in Jul 2023

6/10 Okay

Edward

Stayed 2 nights in Jun 2023

10/10 Excellent

Brandy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint is multiple pubic hairs in shower
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love, love, love
I absolutely enjoyed my stay! The rooms were clean, modern, and comfortable. Close to shops and great restaurants. Will definitely book again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chuy
Very clean and the staff was very nice
Stayed 1 night in Jun 2023

10/10 Excellent

Curtis

Stayed 1 night in Jun 2023

2/10 Terrible

Emanuela

Stayed 1 night in Jun 2023