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Reviews of Mercure Vung Tau

Mercure Vung Tau
03 Ha Long Street, Vung Tau, Ba Ria-Vung Tau

Reviews

9.2

Wonderful

Rating 10 - Excellent. 22 out of 31 reviews" "
Rating 8 - Good. 6 out of 31 reviews" "
Rating 6 - Okay. 1 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kay, Maylands

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a relaxing experience. The hotel is situated right on the Vung Tau coast with serene views over the China Sea. The rooms are modern and immaculate and the buildings are French colonial, nestled amongst beautiful gardens, and with an infinity pool and children’s shallower pool. The buffet breakfast in the restaurant was varied and plentiful. Staff were very and helpful, particularly Trieu and Coang, not forgetting the lifesavers who looked after the beach and pool areas. Book a room on the sea side rather than ‘hillside’ and request a room with sea views. The sunsets are amazing as an amber then red sun sinks beneath the sea. Easy walk or ride to local shops and restaurants. Would highly recommend.
Stayed 10 nights in Feb 2024
Response from Hieu Nguyen on 2024/3/5
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Hieu Nguyen (Mr.)Duty Manager

10/10 Excellent

Kentaro, Ota-ku

Stayed 1 night in Dec 2023
Response from Hieu Nguyen on 2024/1/3
Dear Kentaro,Thank you for taking the time to share this wonderful review of your recent stay at Mercure Vung TauWe hope to have an opportunity to welcome you back to our hotel again soon!Sincerely,Hieu Nguyen (Mr.)Duty Manager

6/10 Okay

Huyen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The surroundings of the property are so beautiful naturally The sea view is wonderful But the rooms lack privacy and are not convenient . There are stairs everywhere , no elevator.
Stayed 2 nights in Oct 2023
Response from Hieu Nguyen on 2023/11/10
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Mercure Vung Tau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hieu Nguyen (Mr.)Duty Manager

8/10 Good

LI YAN

Stayed 1 night in Jun 2023
Response from Hieu Nguyen on 2023/8/12
Dear Li Yan,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hieu Nguyen (Mr.)Senior Guest Relations Officer

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place right on the beach. Great food, attentive staff. Good place to unwind for a couple of days.
Stayed 4 nights in Apr 2023
Response from Duyen Nguyen on 2023/4/24
Xin Chào Colin,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.Sincerely,Duyen Nguyen (Ms)Assistant Guest Relations Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private beach, outstanding staff, swimming pool, nice fitness room. But I did not like loud and too much noise around the facilities, such as the buffet room and swimming pool. Please tell your guests to lower their voice when talking. After all, this is a hotel, not a private home. Thanks
Stayed 1 night in Mar 2023
Response from Duyen Nguyen on 2023/4/24
Xin Chào Peter,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, we really appreciate your feedbacks about the noise. I will share it to related team for their improvement actionsThank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.Sincerely,Duyen Nguyen (Ms)Assistant Guest Relations Manager

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need to improve the bath room
Stayed 1 night in Mar 2023
Response from Duyen Nguyen on 2023/4/24
Xin Chào Katherine,Thank you for taking the time to tell us about your experience at the Mercure Vung Tau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your feedback to related team for their improvement actions.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Duyen Nguyen (Ms)Assistant Guest Relations Manager

8/10 Good

Jasmine

Stayed 3 nights in Mar 2023
Response from Duyen Nguyen on 2023/4/19
Dear Jasmine,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Duyen Nguyen (Ms)Assistant Guest Relations Manager

4/10 Poor

Thi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was not happy with the check-in. When I booked the hotel on Expedia web, the photos show the room has balcony but when I was there, they assigned a room without balcony for me. Consequently, I had to pay extra money so they could upgrade me to a room with balcony. Secondly, some foods for buffet breakfast are not good, especially the cold foods (banh cuon, banh beo, cha lua). I hope to see they improve their services if I come to stay next time.
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good morning Vietnam
Stayed 2 nights in Nov 2022
Response from Hieu Nguyen on 2023/8/12
Dear Anonymous,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hieu Nguyen (Mr.)Senior Guest Relations Officer

10/10 Excellent

Mizuki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Started from a great check-in. asked the room preference (quiet) and assigned the perfect building. Dinner and breakfast are nice mix of Vietnamese, SE Asia and Western. Good walking along the coast in early morning.
Stayed 1 night in Jul 2022
Response from Hieu Nguyen on 2023/8/12
Dear Mizuki,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hieu Nguyen (Mr.)Senior Guest Relations Officer

10/10 Excellent

Sonny, arlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good places to get away for relaxing for weekends
Stayed 1 night in May 2022
Response from Hieu Nguyen on 2023/8/12
Dear Sonny,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hieu Nguyen (Mr.)Senior Guest Relations Officer

10/10 Excellent

thai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything is top notch the only thing to be concerned is the hot water is extremely hot but overall it pleasure to stay !!!
Stayed 1 night in Apr 2022

8/10 Good

TRANG

Stayed 3 nights in Feb 2022

10/10 Excellent

An, Ho Chi Minh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only hotel in downtown Vung Tau that is actually on the beach front instead of across the street. We booked the sea view room and was not disappointed. The room is spacious with 4-star level amenities. The staff was polite and friendly. The premise is more a small and cozy resort than a hotel, with restaurant seating right next to the sea, and a small private beach. The food offered at the restaurant is tasty and fresh. The morning buffet doesn't have a lot of variety but the quality is fine. And since the hotel is located in downtown Vung Tau, we can always catch a cab to a nearby restaurant for a feast. The only minor complaint I had is the pool water is not heated. Since the pool is not very big, I think offering heated water would not be a big problem. In conclusion, if you want resort quality but close to the city center of Vung Tau, this hotel is definitely the best one around.
Stayed 2 nights in Oct 2020
Response from Duyen Nguyen (Ms) on 2020/10/19
Xin Chao An, Thank you for staying at Mercure VungTau and sharing your experiences with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Beside that, we truly regret about the pool water which did not meet your expectations. We look forward to welcoming you back soon and hope your next stay will be more pleasant than the previous one. Regards, Duyen Nguyen (Ms) Guest Relations Supervisor

2/10 Terrible

Seung Hyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not For Family Vacation
Very Loud Music from across the street until MIDNIGHT. Not a good place to stay with your family.
Stayed 2 nights in Jun 2020
Response from Lam Bich Lien -FOM on 2020/7/28
Dear Seung Hyun Thank you for taking your valued time to give us a review. First of all, we appreciate your trust and choose us for your trip to Mercure Vung Tau We will work with them to prevent loud Music. We hope to welcome you near future. Yours Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Couple's Getaway
Pleasant stay, excellent service, beautiful facility. We absolutely loved it!
Stayed 4 nights in Apr 2020

10/10 Excellent

Hakwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hieu Nguyen on 2024/3/5
Dear Valued Guest,Thank you for taking a moment to share your experience at the Mercure Vung Tau.I am pleased to see that you enjoyed your stay overall.We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Hieu Nguyen (Mr.)Duty Manager

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hieu Nguyen on 2024/1/3
Dear Andreas,We very much appreciate your comments regarding your stay at the Mercure Vung Tau.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hieu Nguyen (Mr.)Duty Manager

10/10 Excellent

JIN KUK

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
멋진 붕따우호텔
너무 멋진 곳이였어요..근처 다니기 편했고 편의점에서 컵라면도 즐길 수 있는..위치..도 좋고 재방문 의사 100000♡
Stayed 2 nights in Nov 2023
Response from Hieu Nguyen on 2024/1/3
Dear Jin Kuk,We very much appreciate your comments regarding your stay at the Mercure Vung Tau.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hieu Nguyen (Mr.)Duty Manager

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Hieu Nguyen on 2023/11/4
Dear Philippe,On behalf of the Management and staff of Mercure Vung Tau, we would like to thank you for sharing your experience.We are happy to know that you enjoyed your stay and got a good impression with us and that we have met your expectations.At Mercure Vung Tau, we always strive to improve our service to make our customer happy and satisfied, and your comment really bring a great deal of motivation to us.Please rest assured that your feedback has been shared with our team and it would serve as an encouragement to all of our staff.Once again, I would like to thank you for choosing Mercure Vung Tau as your destination. Hope to see you in the near future.With warm regards,Hieu Nguyen (Mr.)Duty Manager

10/10 Excellent

Mana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great free breakfast!
Stayed 2 nights in Oct 2023
Response from Hieu Nguyen on 2023/10/21
Dear Mana,Thank you for choosing to stay with us at Mercure Vung Tau and for this beautiful review.We are extremely delighted to know how satisfied you are with your stay at our hotel. We are grateful for your positive comments about our facility and services, especially our hotel team members. All the team is grateful and proud that we met your expectation. A lot of efforts are put daily, but such comments simply provide the team the reward they deserve.Once again, thank you for this lovely review and your recommendation to friends. We look forward to welcome you back very soon in our home.With warmest regards,Hieu Nguyen (Mr.)Duty Manager

10/10 Excellent

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hieu Nguyen on 2023/8/12
Dear Hiroyuki,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hieu Nguyen (Mr.)Senior Guest Relations Officer

10/10 Excellent

YUMI

Stayed 1 night in Jul 2023
Response from Hieu Nguyen on 2023/8/12
Dear Yumi,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hieu Nguyen (Mr.)Senior Guest Relations Officer

10/10 Excellent

SANG YOUN

Stayed 1 night in Dec 2022
Response from Hieu Nguyen on 2023/11/10
Dear SANG YOUN,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hieu Nguyen (Mr.)Duty Manager

10/10 Excellent

EUN YOUNG

Stayed 1 night in Jul 2022
Response from Hieu Nguyen on 2023/8/12
Dear Eun Young,We very much appreciate your comments regarding your stay at the Mercure Vung Tau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hieu Nguyen (Mr.)Senior Guest Relations Officer

8/10 Good

Thi Hoang Lan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel - good breakfast
The room very small window (little dark), room big and good, bathroom comfortable, breakfast good (service on table not so good), Missing cappuccino - Orange Juice!
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020
Response from Lam Lien -FOM on 2020/7/28
Dear Value, Thank you for taking your valued time to give us a review. First of all, we appreciate your trust and choose us for your trip to Mercure Vung Tau We are very happy to receive your good review, we will share with our team about that. We hope to welcome you next time Yours Sincerely

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöner Invinity Pool, Lifeguards, neue, schöne, moderne, helle Zimmer. Gutes und vielfältiges Frühstück.
Stayed 2 nights in Feb 2020
Response from Huynh Cam Hai on 2020/3/2
Dear our valued Guest, Thank you for your comment and feedback. We are looking forward to welcoming you soon. Best regards,