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諾富特韋恩中央車站飯店的評分

4 out of 5
諾富特韋恩中央車站飯店
Canettistrasse 6, Vienna

評論

9.0

太棒了

10 分，有夠讚；1000 則評論中有 614 則" "
8 分，不錯哦；1000 則評論中有 294 則" "
6 分，一般般；1000 則評論中有 51 則" "
4 分，不太好；1000 則評論中有 23 則" "
2 分，很糟糕；1000 則評論中有 18 則" "

9.2/10

整潔度

8.8/10

員工素質

8.8/10

設施服務

9.2/10

住宿環境和硬體

9.0/10

環保程度

評論

6/10 一般般

KAN LAI

家庭旅遊
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Chiou shya

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Victoria Reservation – Novotel Wien Hauptbahnhof 於 2023年11月3日回覆
Thank you very much!

6/10 一般般

Cherry

情侶出遊
喜歡：設施服務
不喜歡：整潔度
The location of the hotel is closed to the station and major attractions. However, the hotel room cleanness really need to be improved, especially fridge provided in the room. Also, the washing basin at the toilet was not draining properly.
於 2023 年 8 月住了 2 晚
Irina - reservation agent 於 2023年9月1日回覆
Dear Cherry, Thank you very much for your visit and for taking the time to review your stay at the Novotel Wien Hauptbahnhof. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. Thank you very much for your good ratings in nearly all categories. I do acknowledge, however, that there is still “room for improvement” at the cleanness. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. best regards

10/10 有夠讚

Wai Han

於 2023 年 8 月住了 2 晚
Irina - Reservation 於 2023年8月18日回覆
Dear Wai Han, Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again.best regards

6/10 一般般

真實旅客

家庭旅遊
喜歡：住宿環境和硬體和客房舒適度
不喜歡：員工素質
於 2023 年 7 月住了 1 晚
Irina - reservation 於 2023年8月11日回覆
Dear Anonymous, Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again.

10/10 有夠讚

Hsin yi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great
Great location
於 2023 年 7 月住了 3 晚
Irina - reservation 於 2023年8月11日回覆
Dear Hsin Yi, thank you for your stay and your great review. best regards

10/10 有夠讚

Agnes

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
Irina - reservation agent 於 2023年4月14日回覆
Dear Agnes, thank you for your great review. Best regards

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚
Irina Paul - reservation agent 於 2023年3月27日回覆
Dear Anonymous, thank you for your great review. Best regards

2/10 很糟糕

Jiunjie

於 2023 年 3 月住了 1 晚
Irina - reservation agent 於 2023年3月16日回覆
Dear Jiunjie, thank you for your stay and your review. We are sorry that your stay did not feed all your expectations. As we always strive to improve our service, we would be happy if you get back in contact to us with more information to h8565-rm@accor.com.Thank you in advance and best regards

10/10 有夠讚

HSINTONG

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
離維也納中央車站超近，從銷售亞洲餐點的出口，過馬路就可以抵達飯店，出飯店門口往左前方有D線電車，附近還有U線地鐵，非常方便.
於 2023 年 1 月住了 2 晚
Irina - reservation agent 於 2023年1月24日回覆
Dear Hsintong, thank you for your stay and your positve feedback. We are happy that you enjoyed your stay in our hotel and would be happy to welcome you again. best regards

10/10 有夠讚

chia chi

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 1 晚
H8565NK 於 2022年11月2日回覆
We thank you very much for the positive feedback and would be very pleased to welcome you again.Kind regardsNathalieManager Social Media & Guest Reputation

10/10 有夠讚

Chin Hao

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
下次去會再住！
地點方便，離obb近，附近要買東西也很方便！房間蠻大的也很乾淨！
於 2020 年 2 月住了 7 晚
H8565NK 於 2020年3月9日回覆
Dear Chin Hao, We thank you very much for that fantastic review and would be very pleased to welcome you again. Yours sincerely, Thomas Wacker General Manager

4/10 不太好

Po Yi

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 2 晚
H8565NK 於 2020年2月24日回覆
Thank you for the positive feedback. We would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

MEI CHI

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚
H8565NK 於 2020年2月17日回覆
Thank you very much for the positive feedback. It would be our pleasure to welcome you again. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

Sau Lan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A perfect hotel
A good hotel, very near the central station, easy to access. Good breakfast and new facilities.
於 2020 年 2 月住了 2 晚
H8565NK 於 2020年2月13日回覆
Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
ㄏ很舒適的住宿
很新、很乾淨的住宿環境！就在維也納中央火車站旁邊
於 2020 年 2 月住了 2 晚
H8565NK 於 2020年2月10日回覆
We thank you very much for that fantastic review and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

Chih-wen

家庭旅遊
喜歡：整潔度和住宿環境和硬體
於 2020 年 1 月住了 2 晚
H8565NK 於 2020年2月10日回覆
Thank you very much for the positive feedback. It would be our pleasure to welcome you again. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 8 月住了 3 晚
H8565NK 於 2020年1月3日回覆
We thank you very much for the positive feedback and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good service and condition as expected. Clean and comfortable as other Novotel hotels.
於 2019 年 8 月住了 2 晚
H8565NK 於 2019年12月30日回覆
We thank you very much for the positive feedback and would be very pleased to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

CHUNGHSIU

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
交通方便 乾淨整潔
於 2019 年 12 月住了 1 晚
H8565NK 於 2019年12月30日回覆
We thank you very much for the positive feedback and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

Chun-Hou

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚
H8565NK 於 2019年12月20日回覆
We thank you very much for the positive feedback and would be very pleased to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

Chi Hong

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 5 晚
H8565NK 於 2019年12月3日回覆
We thank you very much for the positive feedback and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

Joyce

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The usb port is not connect well. Not enough space to place 2 luagguges.
於 2019 年 11 月住了 2 晚
H8565NK 於 2019年12月2日回覆
Dear Joyce, We thank you for the positive feedback and would be very pleased to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

CHEN-HUI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
住最後一天蠻傻眼的，晚上6點臨時回飯店換衣服卻看到清潔人員才正在打掃⋯有點傻眼
於 2019 年 11 月住了 3 晚
H8565NK 於 2019年11月25日回覆
We thank you very much for the positive feedback and would be very pleased to welcome you again. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

CHIH-CHUAN

於 2019 年 10 月住了 1 晚

10/10 有夠讚

So chun

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 2 晚
H8565NK 於 2019年10月29日回覆
We thank you very much for the positive feedback and would be very pleased to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

Kelvin，HK

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient location, good service, good breakfast!
於 2019 年 9 月住了 4 晚
H8565NK 於 2019年9月22日回覆
Dear Kelvin, Thank you very much for the positive feedback. We hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 9 月住了 2 晚
H8565NK 於 2019年9月16日回覆
We thank you very much for the positive feedback and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

Jeffrey

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
對面就是中央車站交通方便，也有超市及餐廳很方便。飯店櫃臺人員親切，英文溝通流利。入住共5天，可惜沒有折扣。
於 2019 年 8 月住了 2 晚
H8565NK 於 2019年8月27日回覆
Dear Jeffrey, Thank you very much for the positive feedback. We are looking forward to your next visit. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

Emily

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 2 晚
Thomas Wacker 於 2019年8月12日回覆
Dear Emily, Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again.

8/10 不錯哦

Wing Suen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
Everything is good but the breakfast is too expensive.
於 2019 年 8 月住了 4 晚
Thomas Wacker 於 2019年8月12日回覆
Thank you very much for the positive feedback. Frühstück (Preis) Regarding the price for our breakfast, please allow me to inform you that it is due to our very high standards of quality, freshness and variety, which in turn appreciates and demands the most of our guests. Therefor I ask for your understanding. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again.

8/10 不錯哦

Ya Ling

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 2 晚
H8565NK 於 2019年8月2日回覆
Dear Ya Ling, Thank you very much for the positive feedback. We hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

Liang-Hsien

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地點好，乾淨的好飯店
地點很好，內部乾淨，設備很新，服務人員態度很好，很棒的飯店
於 2019 年 6 月住了 3 晚
H8565NK 於 2019年7月4日回覆
Dear Liang-Hsien, Thank you very much for this fantastic review. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

6/10 一般般

Yuyang

接待人員分不清台灣與中國？ 態度也不是很友善！房間雖看似整潔，但浴室洗手台無法排水，角落積塵！覺得不像四星飯店！像三星商務旅館！
於 2019 年 6 月住了 1 晚
H8565NK 於 2019年7月4日回覆
Dear Yuyang, Thank you very much for the positive feedback but also for the critical hint regarding our housekeeping which we will discuss internally. It would be our pleasure to welcome you again! Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

Chun-yen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 7 晚
H8565NK 於 2019年7月1日回覆
Dear Chun-yen, Thank you very much for this fantastic review. It would be our pleasure to welcome you again if you are going to Vienna for another time. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

真實旅客

於 2019 年 6 月住了 3 晚
H8565NK 於 2019年6月28日回覆
We thank you very much for the 5 star review and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

Yvonne，HK

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient place. Room is clean. Staff are very friendly and helpful.
於 2019 年 6 月住了 8 晚
H8565NK 於 2019年6月17日回覆
Dear Yvonne, We thank you very much for the positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店位置好，車站旁，無論去機場，或搭Metro都好方便。整體酒店好整潔，好舒適。
於 2019 年 5 月住了 1 晚
H8565NK 於 2019年5月31日回覆
We thank you very much for the positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常棒的住宿經驗
設備非常好、非常齊全，高樓層視野極好，地點離總車站、巴士站很近，早餐齊全好吃。 網路很快，具備公共運動設施、蒸汽設施。服務態度非常專業且親切。
於 2019 年 5 月住了 1 晚
H8565NK 於 2019年5月28日回覆
We thank you very much for that excellent assessment and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 5 月住了 2 晚
H8565NK 於 2019年5月27日回覆
Thank you for the positive feedback. We hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

Michelle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 1 晚
H8565NK 於 2019年5月21日回覆
Liebe Michelle, besten Dank für das positive Feedback. Wir würden uns sehr freuen, Sie schon bald wieder bei uns im Novotel Wien Hauptbahnhof begrüßen zu dürfen. Mit freundlichen Grüßen Thomas Wacker General Manager

10/10 有夠讚

Michelle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
新飯店住宿設備新穎，尤其每個床頭有二個USB孔，對於旅行者太方便了，不用帶太多的転接頭。距離車站超近，不論購物丶吃飯都很方便，非常推薦。
於 2019 年 5 月住了 2 晚
H8565NK 於 2019年6月14日回覆
Dear Michelle, We thank you very much for that positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

Michelle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 1 晚

10/10 有夠讚

Yuki

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
酒店很新亦很整潔，床亦很大很舒服，地點非常近中央火車站，大堂有兒童設施，適合一家大小來入住，如果有機會再入住，我都會再選擇此酒店！
於 2019 年 4 月住了 2 晚
H8565NK 於 2019年5月4日回覆
Dear Yuki, Thank you very much for the positive feedback. We are very happy that you will visit us again and hope that will be soon. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

真實旅客

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast very good. Location very near Train station
於 2019 年 4 月住了 1 晚
H8565NK 於 2019年4月26日回覆
We thank you very much for the positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

Hui Ping

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 1 晚
H8565NK 於 2019年4月25日回覆
We thank you very much for this positive review and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
客房一開始不符合預期，但是也有讓我們更換，雖然更換後也沒有完全符合預期，但可接受。
於 2019 年 4 月住了 3 晚
H8565NK 於 2019年5月20日回覆
Thank you for the positive feedback. We hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

8/10 不錯哦

keh-jian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 3 晚
H8565NK 於 2019年4月15日回覆
We thank you for the positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

LING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
特别好的酒店，服务态度好，住宿环境超棒，位置就在中央火车站旁边，非常方便。
於 2019 年 3 月住了 1 晚
H8565NK 於 2019年5月4日回覆
We thank you very much for the positive feedback and would be very happy to welcome you again. Yours sincerely, Thomas Wacker General Manager

10/10 有夠讚

Kuan-Ming

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly deluxe hotel
Everything is excellent. The staffs are friendly and willing to help.
於 2019 年 3 月住了 1 晚
H8565NK 於 2019年3月19日回覆
We thank you very much for this excellent assessment and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager