外觀

南維多利亞溫德姆拉昆塔套房飯店的評分

2.5 out of 5
南維多利亞溫德姆拉昆塔套房飯店
3107 S Laurent Street, Victoria, TX

評論

8.8

有夠讚

10 分,有夠讚;508 則評論中有 318 則" "
8 分,不錯哦;508 則評論中有 121 則" "
6 分,一般般;508 則評論中有 32 則" "
4 分,不太好;508 則評論中有 21 則" "
2 分,很糟糕;508 則評論中有 16 則" "

9.0/10

整潔度

9.2/10

員工素質

9.0/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

2/10 很糟糕

Mitchell

於 2024 年 5 月住了 1 晚

10/10 有夠讚

Desire

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room got nice and cold, just like I like it. Hotel was very clean. Breakfast was BOMB.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月4日回覆
Hello Desire, We are glad to hear that you enjoyed the comfortable room temperature and cleanliness of our hotel. It's great to know you found the breakfast to your liking as well. Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable stay.

6/10 一般般

Lauren

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
We picked this property partially because of the hot tub which once we got there, they said was “out of commission”. There is much of in the corner of the tub and the air conditioner makes odd noises. I would t care normally but everything combined was frustrating.
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月2日回覆
Hello Lauren, Thank you for sharing your feedback with us. We regret to learn about the inconvenience you experienced during your stay. We appreciate you bringing these matters to our attention and encourage guests to reach out directly to management to address any concerns for future stays.

10/10 有夠讚

JoAnna

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was clean and the staff was friendly
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月29日回覆
Hello JoAnna,Thank you for highlighting our clean property and friendly staff. We appreciate your positive feedback and hope to welcome you back in the future.

8/10 不錯哦

James

喜歡:整潔度、設施服務和住宿環境和硬體
Breakfast was good
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月22日回覆
Hello James,We are delighted to hear that you enjoyed our breakfast during your stay with us. Your positive feedback is highly appreciated, and we look forward to welcoming you back in the future.

6/10 一般般

LeNita

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
The hot tub wasn't working, the chair in the room had a broken spring, and there were old lottery tickets from a previous guest in the drawer. The tub needed caulking redone so overall I was not super impressed.
於 2024 年 3 月住了 5 晚
Manager 於 2024年3月16日回覆
Hello LeNita,We appreciate your feedback and apologize for the inconveniences you experienced during your stay. Your concerns have been noted, and we will address them with our team to ensure a more enjoyable experience for our guests in the future. Please feel free to reach out to our management team for any further assistance or feedback.

10/10 有夠讚

Jessica

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was clean it had what was needed.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月9日回覆
Hello Jessica,We appreciate your feedback and are glad to hear that you found the hotel clean and well-equipped. We strive to meet our guests' expectations to ensure a comfortable stay. If there's anything else we can assist you with, please don't hesitate to reach out to us.

10/10 有夠讚

Kathryn

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Good for the price. Convenient when traveling. Nothing bad to say . It would be nice if rooms that are “accessible “ with grab bars etc. in the bathroom had more places in the shower to put our toiletries (. Shampoo…conditioner…razor. . I am always concerned about slipping and or falling when trying to reach down to get them . This goes for most hotels.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月23日回覆
Hello Kathryn,We appreciate your feedback on your recent stay with us. We're glad to hear you found our hotel convenient and a good value. While we understand your concern, we appreciate your suggestion regarding the accessibility of toiletries in the shower. Your input is valuable to us as we constantly strive to improve our guests' experiences. Thank you for sharing your thoughts with us.

8/10 不錯哦

Judith,Eagle Nest

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was an average La Quinta, nice but a bit older. Still was clean and quiet. Average hotel hot breakfast.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日回覆
Hello Judith,Thank you for sharing your experience with us. We are pleased to hear that you found our hotel to be clean and quiet during your stay. Our team strives to provide a comfortable environment for all our guests. Your feedback on the breakfast is appreciated as we are always looking for ways to enhance our guests' experience.

8/10 不錯哦

Ying

喜歡:員工素質
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月16日回覆
Hello Ying,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience. If there's anything we can do to improve, please don't hesitate to reach out to us directly. We value your feedback and look forward to serving you again in the future.

8/10 不錯哦

Jessie

喜歡:整潔度、員工素質和客房舒適度
My overall experience with amazing as always, the only problem we had was in the bathroom. The shower curtain was just not long enough to remain in the bathtub, every time we showered the bathroom floor would get soaking wet.
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月7日回覆
Hello Jessie, Thank you for sharing your experience with us. We're glad to hear that you had an overall amazing stay. We appreciate your feedback regarding the shower curtain and will definitely take it into consideration for future improvements. We apologize for any inconvenience caused and hope to welcome you back soon for another great stay.

8/10 不錯哦

Jody

喜歡:整潔度、員工素質和客房舒適度
Room had a smell.
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月2日回覆
Hello Jody,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the smell in your room. We appreciate you bringing this matter to our attention and will address it accordingly to ensure a more pleasant stay for future guests.

10/10 有夠讚

ERIK

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Descanso
Habitación limpia ordenada y silenciosa. Excelente para descansar
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月2日回覆
Hello ERIK,Nos alegra saber que la habitación cumplió con sus expectativas de limpieza, orden y tranquilidad. Queremos que nuestros huéspedes disfruten de su estancia y descansen adecuadamente. ¡Esperamos darle la bienvenida nuevamente en el futuro!

8/10 不錯哦

Diane

喜歡:員工素質和住宿環境和硬體
Right off the freeway but quiet
於 2024 年 1 月住了 1 晚
Manager 於 2024年2月1日回覆
Hello Diane,Thank you for taking the time to share your feedback about your recent stay. We're pleased to hear that you found our hotel's location convenient and quiet. We strive to provide a peaceful environment for all our guests. We appreciate your review and look forward to welcoming you back soon.

10/10 有夠讚

Larry

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Staff were very welcoming and accommodating. Much appreciated.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月27日回覆
Hello Larry,Thank you for taking the time to share your positive experience with our staff. We truly value your feedback and it's great to hear that our team was welcoming and accommodating during your stay. We always strive to provide excellent service and it's rewarding to know that we succeeded. We hope to have the pleasure of welcoming you back in the future.

10/10 有夠讚

Tom

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy in and out.
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月19日回覆
Hello Tom,Thank you for choosing our hotel for your stay. We're glad to hear that you found our hotel conveniently accessible. We appreciate your feedback and hope to welcome you back in the future for another seamless experience.

10/10 有夠讚

Ivan

於 2024 年 1 月住了 2 晚
Manager 於 2024年2月8日回覆
Hello Ivan,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back again soon for another exceptional stay!

6/10 一般般

Benjamin

於 2024 年 1 月住了 1 晚
Manager 於 2024年2月6日回覆
Hello Benjamin, We appreciate you choosing our hotel for your stay, and we hope you had a pleasant experience overall. If you have any further feedback or concerns, please don't hesitate to reach out to us directly so that we can address them accordingly. We value your input and hope to welcome you back in the future.

10/10 有夠讚

Teresa

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月13日回覆
Hello Teresa,We are thrilled to hear that you had a fantastic experience during your stay with us! We appreciate your kind words and hope to welcome you back in the future for another excellent stay.

10/10 有夠讚

americo

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月12日回覆
Hello americo,Thank you for staying with us! We're thrilled to hear that you had a fantastic experience at our hotel. We hope to welcome you back soon for another amazing stay.

10/10 有夠讚

Nelda

於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日回覆
Hello Nelda,We're thrilled to hear that you had such a fantastic experience during your stay at our hotel! We're grateful for your kind words and glad that we could exceed your expectations. We look forward to welcoming you back soon!

10/10 有夠讚

Guillermo

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月9日回覆
Hello Guillermo,We are thrilled to hear that you had an excellent stay with us! We strive to provide the best service and amenities for our guests. Should you have any further feedback or if there's anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back again soon!

10/10 有夠讚

Floyd,Robinson

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月9日回覆
Hello Floyd,Thank you for your positive rating! We are thrilled to hear that you had an excellent stay with us. If you have any further feedback or if there's anything else we can do to make your next visit even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 有夠讚

真實旅客

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent stay
Alex at the front desk was great. She was very helpful and personable. The room was very clean and comfortable. I’d stay here again.
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月2日回覆
Dear Guest,Thank you for taking the time to share your positive experience with us. We truly appreciate your kind words about Alex and our clean and comfortable rooms. We look forward to welcoming you back in the future.

10/10 有夠讚

darlene

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Manager 於 2024年2月1日回覆
Hello darlene, We truly appreciate you choosing our hotel for your stay and we're thrilled to see that you had a wonderful experience with us! We strive to provide excellent service and a memorable stay for all our guests. If you have any further feedback, don't hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic stay!

8/10 不錯哦

Corina

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月28日回覆
Hello Corina, Thank you for choosing our hotel for your stay. We hope you had a pleasant experience with us. If you have any specific feedback or concerns that you would like to share, please don't hesitate to reach out to us directly. We appreciate your support and look forward to welcoming you back in the future.

10/10 有夠讚

John

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月10日回覆
Hello John,Thank you for choosing our hotel for your stay! We're glad to hear that you rated us a perfect 10. We hope to welcome you back in the future for another exceptional experience. Safe travels!

10/10 有夠讚

Jose

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Gteat staff, clean rooms, big parking lot.and great staying
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月9日回覆
Hello Jose,Thank you for your kind words about our staff and the cleanliness of our rooms. We appreciate your feedback and are glad you had a great stay with us. We hope to welcome you back on your next visit to our hotel.

8/10 不錯哦

gilberto

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Business stay
This was my time staying there and will return. Room 405 was quiet and comfortable. The breakfast wasn’t bad and I wish they had boiled eggs and oatmeal. They want for you to make the oatmeal.
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月5日回覆
Hello gilberto,Thank you for choosing our hotel for your recent stay. We’re delighted to hear that you found Room 405 quiet and comfortable. We appreciate your feedback regarding the breakfast options and will certainly take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.

10/10 有夠讚

Linda W

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quiet clean pleasant hotel. Efficient staff. Good breakfast choices.
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月2日回覆
Hello Linda W,Thank you for sharing your positive experience with us! We are delighted to hear that you found our hotel to be quiet, clean, and pleasant. Our staff takes pride in providing efficient service to our guests. We are also glad that you enjoyed our breakfast choices. We appreciate your feedback and hope to welcome you back in the future.

6/10 一般般

Raymond

商務旅客
喜歡:客房舒適度
不喜歡:整潔度
Lobby Odor
The cleaning fragrance in the lobby was strong enough to taste. Disgusting.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月18日回覆
Hello Raymond,We apologize for any discomfort caused by the lobby fragrance. We understand that scent preferences vary, and we appreciate your feedback. Our team will review and adjust the fragrance levels accordingly to ensure a more pleasant experience for all our guests in the future. Thank you for bringing this to our attention.

6/10 一般般

Sarah

親子旅遊
喜歡:設施服務
不喜歡:整潔度和住宿環境和硬體
We booked a king suite. We arrived, check in was very easy staff was friendly. We go to our room and start setting up the pull out couch for my daughter and there are tiny bugs on it. Which could have easily have been bed bugs. We talked to the front desk about moving rooms and they did that immediately.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月14日回覆
Hello Sarah, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 有夠讚

SHELLY,ROME CITY

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great value for the price.. final decision after breakfast
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月11日回覆
Hello SHELLY,Thank you for choosing our hotel and sharing your experience! We're glad to hear that you found our property to be a great value. We hope you enjoyed your breakfast and that it helped in making your final decision. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 有夠讚

Guillermo

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月8日回覆
Hello Guillermo,Thank you so much for your exceptional rating of our hotel. We are thrilled to hear that you had such a remarkable experience during your stay with us. It was truly our pleasure to exceed your expectations. We hope to have the opportunity to welcome you back in the future for another extraordinary visit.

10/10 有夠讚

Acidelia

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月1日回覆
Hello Acidelia,Thank you for your positive review! We are delighted to hear that you had a wonderful experience at our hotel. We appreciate your acknowledgement of our excellent service and comfortable rooms. We strive to provide the best possible stay for all our guests. We look forward to welcoming you back again soon.

10/10 有夠讚

Russell

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel to stay at
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月28日回覆
Hello Russell,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

8/10 不錯哦

Troy

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very Nice Stay
There are "several" hotels closer to most of the shopping and eating locations in Victoria...but I appreciated being a bit farther out. This hotel is very clean and all the "expected" amenities are excellent. We had two small issues...the room phone did not work (I used my cell phone to report this), and I needed to call down to get bedding for the pull-out couch (and they had no extra pillows...good thing this was for a 5 year old that had her own pillow!!). I would give this hotel 4 1/2 of 5 stars! P.S. My 5 y/o REALLY liked the automatic pancake machine!!
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月26日回覆
Hello Troy, Thank you for choosing our hotel! We apologize for the issues you experienced with the room phone and the lack of extra pillows. We appreciate your feedback and will work on improving these aspects. We're glad to hear that your 5-year-old enjoyed our pancake machine. We would love to have you back and we do hope to see you again soon.

10/10 有夠讚

Alonso

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月24日回覆
Hello Alonso,Thank you for your 5-star rating! We greatly appreciate your feedback and are thrilled that you had an exceptional experience with us. We hope to welcome you back soon!

2/10 很糟糕

Gonzalo

不喜歡:住宿環境和硬體
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月22日回覆
Hello Gonzalo,We're sorry to hear that you had a negative experience. Please let us know more details about your stay so we can address your concerns.

10/10 有夠讚

Neil

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月21日回覆
Hello Neil,Thank you for your perfect rating! We are thrilled to hear that you had an excellent experience at our hotel. We hope to welcome you back soon!

8/10 不錯哦

mark

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very basic good breakfast options
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月18日回覆
Hello mark,Thank you for your feedback on our breakfast options. We appreciate your input and will consider expanding the variety of choices in our offerings.

10/10 有夠讚

MARCELO

於 2023 年 10 月住了 1 晚
Manager 於 2023年10月17日回覆
Hello MARCELO,Thank you so much for your incredibly positive feedback! We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 有夠讚

Eric

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月10日回覆
Hello Eric,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

4/10 不太好

Corina

情侶出遊
喜歡:員工素質
不喜歡:設施服務
easy to access was the only thing i like of this hotel. I won't be staying there again.
於 2023 年 9 月住了 2 晚
Manager 於 2023年10月5日回覆
Hello Corina ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

8/10 不錯哦

LaBrisha

於 2023 年 9 月住了 2 晚
Manager 於 2023年10月3日回覆
Hello LaBrisha,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 有夠讚

Ramon

家庭旅遊
喜歡:設施服務
Excelente
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月28日回覆
Hello Ramon,¡Nos alegra mucho saber que tu estadÃa fue excelente! Esperamos poder recibirte nuevamente en nuestro hotel en el futuro. ¡Muchas gracias por tu preferencia!

10/10 有夠讚

Abraham

於 2023 年 9 月住了 1 晚
Manager 於 2023年10月31日回覆
Hello Abraham,Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a wonderful experience during your stay with us. We take pride in providing exceptional service and ensuring our guests have a comfortable and enjoyable stay. We truly value your feedback and hope to welcome you back again soon for another fantastic stay!

10/10 有夠讚

Guadalupe

於 2023 年 9 月住了 2 晚
Manager 於 2023年10月1日回覆
Hello Guadalupe,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 不錯哦

Chris

喜歡:設施服務
It was good location and staff was very friendly
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月9日回覆
Hi Chris,We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

8/10 不錯哦

Laura

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月26日回覆
Hello Laura,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.