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Hotel Acapulco

2.5 star property
Travelers can immerse themselves in local Mexican culture while staying connected to family or work through reliable in-room WiFi at this centrally located hotel

Choose dates to view prices

Hotel Acapulco is steps from the vibrant Zocalo, the heart of Mexico City's culture. Guests love the multilingual staff and excellent tour help. Enjoy practical amenities like free self-parking and convenient luggage storage.

Reviews

6.8 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
The current price is NT$837
NT$987 total
includes taxes & fees
May 23 - May 24
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May 24 - May 25
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Acapulco pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Acapulco?

As of 2026/5/22, prices found for a 1-night stay for 2 adults at Hotel Acapulco on 2026/5/23 start from NT$837, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Acapulco?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Acapulco?

Check-out is at noon.

Where is Hotel Acapulco located?

Situated in Veracruz, this hotel is within 1 mi (2 km) of Parque Zamora, Veracruz Aquarium, and Veracruz Harbour. UNIMEX Mexican University Veracruz and Teatro de la Reforma are also within 15 minutes. Veracruz Central Station is 28 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.8

7.2

Cleanliness

6.8

Amenities

7.0

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 34 out of 105 reviews
Rating 8 - Good. 22 out of 105 reviews
Rating 6 - Okay. 17 out of 105 reviews
Rating 4 - Poor. 7 out of 105 reviews
Rating 2 - Terrible. 25 out of 105 reviews

Reviews

Verified

10/10 Excellent

Kawamura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendable
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Joana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espacioso, Comodo, limpio y las personas que atienden muy amables Definitivamente voy a volver
Stayed 4 nights in Mar 2026
Verified

2/10 Terrible

Jair

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación sucia, las sabanas tenían manchas amarillas, los muebles tenían cabellos y rastros de comida
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Esperanza

La reservación que hize por Expedia nunca se informó al hotel. Llegué y volví a pagar
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Alejandro

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Mucho ruido toda la noche de la calle y de recepción con una campanita que tienen y del teléfono, los colchones muy acabados necesitan renovar, nunca más me vuelvo a hospedar en ese hotel
Stayed 1 night in Feb 2026
Verified

6/10 Okay

katterine

Liked: Cleanliness
Disliked: Amenities
Aunque el hotel está sencillo pero nos.parecio muy limpio la recepción super bien, y amables, los únicos inconvenientes es que había mucho ruido obvio era carnaval, y nada que unos tapones de oído no resolvieran, pero algo que si me pareció inaceptable fue que nos robaron un pantalón nuevo de hombre al momento de hacer servicio a la habitación
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, amenities, property conditions & facilities
Muy amable el personal
Stayed 1 night in Feb 2026
Verified

8/10 Good

Ramon

La habitación, bien ; el trato personal muy bien; volvería a hospedarme en ese hotel
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Guadalupe

Liked: Cleanliness, staff & service, amenities
Todo bien lo único malo no había agua caliente
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, amenities, property conditions & facilities
Limpio impecables las instalaciones
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

Rafael Mendoza

Disliked: Cleanliness
El personal es poco amable si pueden quedarse en otro hotel se los recomiendo no se deje guiar por el precio hay mejores y al mismo precio
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Abinadad Abizai

Liked: Staff & service
Disliked: Cleanliness, amenities
Poco limpias las instalaciones y mucho ruido en todo momento por parte de inquilinos sin que el hotel hiciera algo. La atención por parte de recepción fue lo más destacable.
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Edher

Disliked: Amenities, property conditions & facilities
El precio de las habitaciones es elevado por los servicios que ofrecen, hay poca privacidad en los baños ya que cuenta con ventanas para ventilación pero estas dan hacia los pasillos donde los huéspedes pasan. Durante mi estancia las sábanas con las que recibí la habitación contaban con quemadura de cigarro.
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No respetan reservación

Reserve la habitación y me dijeron que ya tenían ocupada no me hicieron válida la reservación
Stayed 1 night in May 2025
Verified

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
El hitel cumple con su funcion,
Stayed 3 nights in Apr 2025
Verified

2/10 Terrible

Sindy Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Llegamos al hotel y no nos dieron habitación por qué ya la había vendido pésimo servicio
Stayed 1 night in Mar 2025
Verified

8/10 Good

Felipe de Jesús

Liked: Cleanliness, property conditions & facilities
Por el precio es razonable
Stayed 1 night in Feb 2025
Verified

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Room comfort

Calidad precio adecuada

Calidad precio adecuada si solo es para pasar la noche cubre el objetivo, relativamente tranquilo
Stayed 1 night in Jan 2025
Verified

6/10 Okay

VICTOR RAUL

Es una opcion como tantas de servicio regular
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Osiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es magnífica siempre me hospedo ahy
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Margarito de jesus

Trato amable
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Muy bien
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Fumigar mas
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Jesús

Liked: Cleanliness, staff & service, amenities
EN GENERAL BIEN, SOLO QUE NO ME RESPETARON EL PECIO DE RESERVA EN LA APLICACION PORQUE LO HICE EL MISMO DIA.
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

OLIVIA TALAVERA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
EL HOTEL NO ME RESOETÓ LA RESERVACIÓN, LA ENCARGADA DIJO TENER TODO OCUPADO Y ME TUVE QUE IR A OTRO HOTEL
Stayed 1 night in Aug 2024