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Reviews of Salute Palace powered by Sonder

4 out of 5
Salute Palace powered by Sonder
Dorsoduro 222, Venice, VE

Reviews

8.6

Excellent

Rating 10 - Excellent. 123 out of 224 reviews" "
Rating 8 - Good. 67 out of 224 reviews" "
Rating 6 - Okay. 14 out of 224 reviews" "
Rating 4 - Poor. 13 out of 224 reviews" "
Rating 2 - Terrible. 7 out of 224 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Amanda

Stayed 3 nights in Apr 2024
Response from Sonder on 2024/4/29
Hi Amanda, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 Good

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and welcoming. The breakfast was great. The only con was that our room was pretty warm.
Stayed 4 nights in Apr 2024

10/10 Excellent

Suna

Super clean hotel. The staff were friendly and helpful.
Stayed 2 nights in Apr 2024

6/10 Okay

Evelisse

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
No AC available during the stay. Electrical panel inside the room with failure. Mosquitos
Stayed 2 nights in Mar 2024
Response from Sonder on 2024/4/6
Hi Evelisse, we're sorry for the AC issues during your stay. This was an unforeseen incident, and we apologize for the inconvenience. Should you choose to give us another chance, we'd love to make this up to you with a better experience.

6/10 Okay

Clint

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, renovated with stye, understated, clean and modern (in an ancient city). Small but adequate ground floor room - had no view. Very nice basic hotel, would stay there again. I give it three stars not because it is bad, just a great basic 3 star hotel. Only real complaint is the bed, adequate but not the best qulity.
Stayed 1 night in Mar 2024
Response from Sonder on 2024/3/19
Hi Clint, thank you for staying with us. It's great you enjoyed this location and your space. Your feedback is important to us, and we'll relay your thoughts to our team. We hope to host you again in one of our 40+ cities worldwide.

8/10 Good

Oliver

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had 3 nights at Salute Palace in Venice for leisure travel. The hotel was fine for a short stay, but nothing out of the ordinary. We would prefer 2 separate beds and selected this on Expedia, but the hotel never received this information.
Stayed 3 nights in Jan 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, central, clean and there was Netflix on the tv which was great!
Stayed 3 nights in Jan 2024

10/10 Excellent

Rafael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay. Room was clean and spacious. Staff were very friendly and easy to communicate with.
Stayed 2 nights in Jan 2024
Response from Sonder on 2024/2/8
Hi Rafael, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy, comfy and beautifully located
The room was spatious and beautiful. The bed was very comfortable. The view from the two small balconies to the adjacent canal so evocative. The staff was very helpful and gave us excellent suggestions where to go to eat and drink. I’d love to come back and for a longer period!
Stayed 1 night in Jan 2024

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but one problem.
Good location and nice building. Most of the staff was very friendly. Breakfast was great. Room was nice and spacious. Only complaint relates to the walls, they must be made out of paper. I could hear everything the people in the room next to me were doing, I could even hear the faintest yawns, just seemed strange.
Stayed 2 nights in Jan 2024

8/10 Good

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! The room was beautiful, clean, and I felt safe. The staff was friendly and helpful too. Honestly, one of my favorite stays to date.
Stayed 1 night in Dec 2023

10/10 Excellent

Jordan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, friendly staff and very clean rooms

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sonder on 2023/12/6
Hi Jose, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

10/10 Excellent

Brianne

Stayed 2 nights in Oct 2023
Response from Sonder on 2023/11/2
Hi Brianne, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 Good

Greg

Liked: Cleanliness, staff & service
Trip for two
Comfortable place to stay and has a delicious restaurant next door. Highly recommend the multiple fish dishes. Location was nice of the hotel and quiet at night. The room was much smaller than expected or photo shows. The giant height of the ceiling helped but must be counted in the square feet. Difficult to fit four luggage pieces in it. We arrived at 1:30 pm and couldn’t check in until exactly 4 pm. Fresh water in the rooms, clean linens but the safe didn’t work and wasn’t bolted down.
Stayed 2 nights in Sep 2023

10/10 Excellent

Claire

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay at the Sonder Venice. Our room was fabulous, the area was easy to get to and very quiet which was perfect for our family stay. The hotel staff were amazing, very professional and helpful especially Blessen who checked us in. We will definitely be back again, thank you Sonder for making our stay in Venice so exceptional.
Stayed 2 nights in Aug 2023

10/10 Excellent

Harry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First off, the staff were wonderful - in a trip where we missed our first day due to a fight cancellation and the ACTV went on strike one day, everyone at the hotel was happy to help us, offer advice and provide their insight. Our room was smallish (to be expected in an old building) but well presented, very clean, and comfortable. Everything we needed it to be! We had breakfast at the hotel once - it was tasty enough, with a good range of hot and cold options from fruit and pancakes to salamis, cheeses, to bacon and eggs; with juice, teas, coffee and even Prosecco available to drinks. The location was handy - about 10/15 minutes walk to Ponte dell’Accademia, another 10 on to tourist spots like Piazza San Marco. You could also hop over on a bot very quickly from the Salute stop, which also has boats going all the way up the grand canal. The nearby Peggy Guggenheim museum was brilliant, and we found ourselves walking that direction most of the time towards the shops, bars, restaurants and cafes of Dorsoduo and San Polo.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The Hotel staff was friendly. Its a great location and comfortable stay
Stayed 2 nights in Jun 2023
Response from Sonder on 2023/6/24
Thank you for staying with us, Anthony! We hope to host you again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We had a beautiful stay at Sonder Salute Palace. The staff were so friendly and offered us complimentary local champagne upon arrival which was so special to us. The location was excellent and our room was so nice. Would 100% come back again.
Stayed 1 night in May 2023

10/10 Excellent

Michael, SANDY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved where it was located. So quiet. Great Beds, Great service. Loved all the old pictures of Venice on their walls. Ate at the restuarant next door twice. Very good. I highly recommend this Hotel for your visit to Venice!
Stayed 2 nights in Jun 2023
Response from Sonder on 2023/7/5
Thank you for staying with us, Michael!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a great neighborhood (Dorsoduro) of Venice that is very picturesque but not as crazy as San Marco. The canal this hotel is on is breathtaking! The hotel itself is also very pretty and is kept up really well. The rooms are quite small but that is to be expected for Venice. The room was spotless so being small wasn’t an issue for us. We did have a slight issue with the air conditioning - in Venice electric is quite expensive so many hotels require you to use a key card to turn the air conditioning on which is fine- but our AC was not working for quite a while on a very hot day (you also can’t open the windows in Venice or you will be eaten by mosquitos) and it was borderline unbearable. However, the staff was very helpful in getting our AC fixed quickly and once that issue was resolved it was a great stay. The rooms are also quite private - I hardly ever saw or heard any other guests so if you want some privacy in a very crowded city I would highly recommend staying here.

10/10 Excellent

Elliott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely lovely place to stay in Venice. A little walk away from all the action but very lovely place to be. Quiet when you want and busy when you don’t. Breakfast was great and the staff were very helpful. Definitely would recommend.
Stayed 4 nights in May 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

6/10 Okay

Andrew

Stayed 4 nights in Dec 2022
Response from Sonder on 2023/1/3
Hi Andrew, your honest feedback is appreciated. We’re saddened to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Great Neighborhood- Modern Room
This hotel was pleasingly modern, especially compared to other Venice options. My room was bright and had lovely views. It was quite warm for October and they had shut down the AC. I didn't think that would be a problem as it was cool at night so I just opened the windows. On the plus side the neighborhood is lovely and quiet at night, the negative was mosquitos (there are no screens on the windows). My bed also had a very loud CREAK every time I got up and I hoped I wasn't bothering other guests in my jetlagged state. I stayed near Rialto on the same trip and I really preferred this neighborhood (Dorsoduro). Even though it's a bit further from St. Marks it is much more "real" and elegant. The Sonder Salute is steps from the Guggenheim and very close to both the Accademia bridge and vaporetto. Also near Spirito Santo and Salute. I've stayed in Sonders in the US and I wish they would improve their communication. The whole rigmarole of having to create an account is annoying--and even though I have the Sonder app I had to create a new user account for some reason. All of that makes more sense if you stay at a property with no front desk but this property is just like a regular hotel with front desk staff and luggage storage etc. Because of the communications from Sonder I started to worry that there was no staff at the hotel--so it's misleading. Overall, a nice hotel for a good price, despite my quibbles.
Stayed 1 night in Oct 2022

10/10 Excellent

Vilma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!
Stayed 2 nights in Aug 2022

10/10 Excellent

Adam

Stayed 2 nights in Jul 2022

8/10 Good

Mark, Kissimmee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel near the Accademia bridge. Very helpful staff. Quiet. Only complaint was our room did not have a closet or drawers for storing clothes.
Stayed 4 nights in Jun 2022

10/10 Excellent

Slim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 5 nights in Jun 2022
Response from FABIO ZECCHIN on 2022/6/25
Dear Slim, thank you so much for your kind feedback. Hope to see you soon again at the Salute Palace, Have a good day.

10/10 Excellent

Sandra J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from FABIO ZECCHIN on 2022/6/25
Dear Mrs. Sandra J-, thank you so much for your kind feedback. Hope to see you soon again at the Salute Palace, Have a good day.

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 8 nights in Apr 2022
Response from Nicola Salvalaio-Reception on 2022/5/17
Dear Mr. Donald, Has been a pleasure to welcome you in our hotel in Venice. Thank-you for your positive feedback! See you soon at Salute Palace. Best wishes Nicola Salvalaio-Reception

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding especially Alessandro on the front desk. The room was good, we enjoyed the breakfast every morning and the location was near San Marco Square.
Stayed 4 nights in Feb 2022
Response from Michael Russo - Resident Manager on 2022/2/25
Dear Glenn, thank you very much for your recent stay with us and your nice review. It was a great pleasure to have you as a guest, we are happy to hear that you enjoyed your stay so much and that the location of our hotel was convenient for you. We hope to welcome you back soon at our SHG Salute Palace Hotel Venice and send you our kindest regards, Michael Russo Resident Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Michael Russo - Resident Manager on 2021/7/27
Dear Sarah, thank you very for the great review and high valued feedback about our hotel & services, highly appreciated! We are also glad to hear that you enjoyed your stay and hope to see you very soon again at our SHG Salute Palace Hotel. Kindest regards, Michael Russo Resident Manager

10/10 Excellent

shawdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique gem
We loved everything about the hotel and the staff. The decor has timeless traditional class and neutral colors, wood, stone. The service is very personal, the hotel feels like a city mansion rather than a hotel, very boutique. They helped us with a variety of special requests, and even got us into the Guggenheim when no tickets were available online. The museum is just a couple minutes walk away. We booked a room with a four poster bed, it was very spacious as was the bathroom , plenty of windows and great air conditioning. Everything was very clean (I am a clean freak). After we left, they sent me an email saying I had forgotten my charger and a tshirt and offered to mail them to me. We will definitely stay there when we return to Venice. The location is very near to everything, yet in a quiet non touristic area. There are 2 water bus stations nearby. I cant think of a single criticism, very rare for me :)
Stayed 2 nights in Jun 2021
Response from Michael Russo - Resident Manager on 2021/6/29
Dear shawdi, we would like first of all to thank you so much for having chosen our SHG Salute Palace Hotel for your recent holidays and the time you have dedicated to review our property & services. We are delighted to hear that you had an amazing time with us furthermore we thank you again for sharing your appreciation of our Hotel & Services with all Expedia.com readers. We look forward to welcoming you back very soon Michael Russo Resident Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
48 hours in Venice
Amazing hotel, the staff very very friendly. The room was stunning (junior suite) and the location perfect for sightseeing. We received a welcome drink and breakfast was fabulous.
Stayed 2 nights in Aug 2020
Response from Alessandro on 2020/9/1
Dear Sarah, We would like to thank you for choosing us and for leaving such a good rating. We are thrilled to read that your stay has been good and we do hope that you will be our guest again soon at Hotel Salute Palace. Best regards, The Management.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in a quieter area.
I had a four day stay in Venice and chose this hotel chiefly for its proximity to the Peggy Guggenheim gallery (it’s less than a five minute walk) as I wanted to be able to grab my bag after my timed ticket entry to the gallery before heading straight to the train station. I’m glad I chose it, the area was quieter than most other parts of Venice and felt really relaxed. The hotel was impeccably clean and very comfortable, and the service friendly and efficient. Should have really had the breakfasts too as there’s not a lot of options nearby otherwise. I will do next time!
Stayed 3 nights in Aug 2020
Response from The Management on 2020/8/29
Dear David, We would like to thank you for choosing us and for leaving such a good rating. We are thrilled to read that your stay has been good and we do hope that you will be our guest again soon at Hotel Salute Palace. Best regards, The Management.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Diletta on 2020/8/25
On behalf of all the staff we thank you for sharing your experience, we are committed every day to ensure high standards. We remind you that all the rooms of our hotel are constantly sanitized to guarantee you a peaceful and comfortable stay, our staff is prepared and at your disposal for any need. Do not forget that at the front office desk there is always a pack of hand sanitizer gel to feel more protected. We are waiting for you in all hotels of the SHG group to travel safely and we remind you that all our reservations at this time are flexible. In fact, it is possible to modify and cancel reservations by 6 pm on the day of arrival.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience!
This hotel had a wonderful location and an extremely helpful staff. A special shout out to Sammuelle who gave us such great suggestions
Stayed 2 nights in Feb 2020
Response from Antonio Fabiani on 2020/3/2
Dear James, Thanl you very much to write such a beatiful review. I'mk glad you apreciated our location and the helpful staff. I hope you'll come back to visit us as soon as possible. Warmest regards, Antonio Fabiani House Manager

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Antonio Fabiani on 2020/2/28
Dear Phil, Thank you very much for your evaluation. I hope you will return to visit us very soon. Warmest regards, Antonio Fabiani Hotel Manger

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Antonio Fabiani on 2020/2/22
Dear Guest, Thank you very much for your evaluation. I hope you will come back to visit us. Warmest regards, Antonio Fabiani House Manager

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Antonio Fabiani on 2020/2/13
Dear Kristen, Thank you very much for your evaluation. I hope you will come back to visit us as soon as possible. Warmest regards, Antonio Fabiani House Manager

10/10 Excellent

AlanB, Springfield MO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - one water bus stop to Piazza San Marco, Nice breakfast in beautiful dining room, my standard room was small but nicely furnished with a view of a neighboring garden. Very quiet hotel and area. Staff was friendly and helpful.
Stayed 3 nights in Feb 2020
Response from Antonio Fabiani on 2020/2/13
Dear Alan, Thank you very much to write such beautiful review. I'm glad you apreciated our breakfast service, the location, your room and our friendly staff. I hope you will return very soon. Warmest regards, Antonio Fabiani House Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the Dorsoduro, very quiet area just steps away from the Salute, Guggenheim, Accademia. Clean comfortable room, friendly staff, nice breakfast.
Stayed 6 nights in Jan 2020
Response from Antonio Fabiani on 2020/2/5
Dear Guest, Thank you very much for your evaluation. I'm glad you valued our location, the friendly staff and our cleaning service. I hope you will return as soon as possible. Warmest regards, Antonio Fabiani House Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish hotel, friendly reception staff. Good buffet breakfast
Stayed 1 night in Dec 2019
Response from Antonio Fabiani on 2019/12/15
Dear Guest, Thank you very much to write such a beautiful review. I'm glad you valued our style, the friendly staff and our breakfast service. I hope you'll be able to come back to visit us. Warmest regards, Antonio Fabiani House Manager

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunner in Venice
It was stunning, better than perfect, the service was impeccable with the friendliest staff A wonderful place to stay
Stayed 2 nights in Nov 2019
Response from Antonio Fabiani on 2019/11/29
Dear Glen, Thank you very much to write such a beautiful review. I'm happy you apreciated our Hotel and the friendly staff. I hope you will return to visit us as soon as possible. Warmest regards, Antonio Fabiani House Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2019
Response from Antonio Fabiani on 2019/11/29
Dear Guest, Thank you very much for your evaluation. I hope you will come back to visit us. Warmest regards, Antonio Fabiani House Manager

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is polite and friendly. Though the hotels look like just remodeled , my room is really small and had bad moldy smell from its drain system from the bathroom. I could not breath without opening the windows, knowing mosquito and bug will. Luckily we only stay there for 1 night. It is the worst room we every had in my whole life so far. There is also no activity around the hotel, If I am back to Venice again, I definitely would not go anywhere other then San Marco area.
Stayed 1 night in Oct 2019
Response from Antonio Fabiani on 2019/11/2
Dear Guest, Thank you very much to write this review. I'm glad you valued our friendly staff. I'm sorry that you found your room a litlle small but in Exedia site is well indicated the size of our Standard rooms (12 mqs.). I apologize for the smell, but as Venezia is in the middle of a lagoon and very ancient city, sometimes depending of tide, rooms can smell a little bit. Usually of guests love Dorsoduro area, because it is outside of the crowdy San Marco area, but it depends on tastes. I'm available for further information. Warmest regards, Antonio Fabiani House Manager