The staff at the Residenza de l'Osmarin was SO friendly and helpful. We loved our top floor room with a private balcony, overlooking a canal. There was also a terrace off of the lobby where we enjoyed cappuccinos and breakfast. The room had plenty of room for the 4 of us, was very clean, and had everything that we needed during our stay. I cannot say enough about how kind the staff was - When part of our group missed breakfast, they left a tray of items outside of our room, and when we were checking out early in the morning, they left us a tray of breakfast the evening before - so thoughtful! Although there is no elevator, they were very helpful with our bags. They were also very helpful in figuring out our transportation to, from, and around Venice and with restaurant recommendations. We would definitely stay at this hotel again and would recommend it to anyone visiting Venice.