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Reviews of Hotel Varanasi Inn

3 out of 5
Hotel Varanasi Inn
C 19/218 M Big Bazaar Road, Varanasi

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 35 reviews" "
Rating 8 - Good. 11 out of 35 reviews" "
Rating 6 - Okay. 6 out of 35 reviews" "
Rating 4 - Poor. 3 out of 35 reviews" "
Rating 2 - Terrible. 2 out of 35 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities
I booked 3 double bed rooms for 3 families far in advance. What I did not like is when I reached the hotel with my family they said double bed rooms are not available, insted they offered me two family rooms. Also they mentioned that breakfast is not complimentary and charged for it. Which is a big inconvenience and it looks like they do not care about customers. I will not recommend this hotel to any of my friends going forward.
Stayed 3 nights in Feb 2020
Response from FO on 2020/2/29
Dear Guest, Thank you for your valuable feedback. We are disappointed to know that your recent stay at Hotel Varanasi Inn experience was not your expectation level. Please accept our sincerest apologies for the inconvenience caused. Please note that your feedback is extremely valuable to us. While checking 3 double rooms was not available on same floor so due to different flooring hotel offered you check with 2 Family rooms( available for 8 person) and you agreed to take 2 Family rooms in spite of 3 double rooms. As per reservation, breakfast was not included in room plan that already mentioned by reception staff while checking. We look forward to hosting you again and ensure that you enjoy the best quality of services.

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020
Response from FO on 2020/2/17
Dear Guest, Greeting from Hotel Varanasi Inn, Varanasi !!!!!!!!! Thank you for rating us. We are happy to know really liked and enjoy our hospitality. We are welcome you again here.

10/10 Excellent

T H

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service hotel
Although it is not 5 star hotel, their service is better than many 5 stars hotel. Attentive and caring. They are always there when you need help. Their rooms are clean and comfortable. They handled any complaints or feedback efficiently.
Stayed 2 nights in Jan 2020
Response from Shivam on 2020/2/3
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service, thanks a lot once again, we look forward to seeing you on your next trip

10/10 Excellent

anitha, Bangalore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good was so good, staff was so kind and helpful, sure we will recommend this hotel all amenities were provided. overall a comfortable stay
Stayed 1 night in Jan 2020
Response from FO on 2020/2/1
Dear Guest, Thank you for sparing time to write feedback with us. We delighted to know our services and hospitality was up to your acceptation and full of satisfaction. We are welcoming you again here.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Property is little bit inside from big road, so it’s quite. Staff at desk is little bit arrogant. No doubt they try to help you but they want to get rid of you . No hot water just lukewarm. And that you get it after running faucet for ten min . That’s lot of water waste !!!!!! Room bathrooms looks clean
Stayed 3 nights in Jan 2020
Response from FO on 2020/2/2
Dear Guest, Greeting from Hotel Varanasi inn, Varanasi !!!!!!!!! Sorry for inconvenience during your stay. Mention point in feedback has been noted and send to concern department and hopefully issues must rectify. Warm regards

10/10 Excellent

Daniel, Vernon, BC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Majahar Khan on 2020/1/27
Greeting from Hotel Varanasi Inn, Varanasi !!!!!!!!!!!! Thank you for staying at Hotel Varanasi In during your recent Varanasi trip. We appreciate spending your quality time to share your feedback online and we are delighted that your stay with us was memorable. Your positive feedback is a great source of motivation for us as we try to achieve even higher standards of service. We look forward to welcome you again

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Sep 2019
Response from shivam on 2019/9/23
Thank you for sharing your experience We are happy to hear that you enjoyed a comfortable stay with us.We strive to deliver the best experience to our guests and it was a pleasure for us to be able to do. We look forward to the pleasure of welcoming you back on your next visit.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Quick stay in Varanasi
We went for a religious trip to Varanasi. Hotel was situated close to all temples. Rooms were a bit outdated but kept as clean as possible. Food in the restaurant was good. Good help by the hotel manager.
Stayed 2 nights in Jul 2019
Response from Shivam on 2019/8/2
Our sincere thanks for all the appreciative words and praises, we are all very happy to know that our Room , food and service excellent and you have a pleasant & a memorable experience with Hotel Varanasi Inn. I am glad that the "little things" made the difference and that you and the family were well looked after by the team indeed your review is a good sources of motivation for us .

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Varanasi for one night. We chose it because it was new and had good reviews. The location is on a small side street which was great ... Less noise !! Small hotel, clean rooms, big bathroom, breakfast was simple but good, dinner was excellent. Staff were very helpful. Best part was our guide lived across the street. Felt very safe walking around, lots of shopping and places to eat in the neiborhood.
Stayed 1 night in Apr 2019
Response from shivam on 2019/4/30
Thank you for taking your valuable time to review on your memorable experience with us at Expedia. Entire Hotel team committed to give warm welcome and provide efficient service to the guest. We hope to welcome you back to Hotel Varanasi Inn, Varanasi and assure you of a pleasant stay again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
review of Varanasi inn
overall it's good but not great.....not a bad deal
Stayed 3 nights in Jan 2019
Response from M.Khan on 2019/2/2
We are delighted you had a truly comfortable stay with us. We are grateful for your kind comments about Hotel Varanasi Inn , atmosphere and service. We have shared your compliments with my entire team, whose efforts made this possible. We look forward to welcoming you again at Hotel Varanasi Inn, Varanasi.

4/10 Poor

Maria

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2018
Response from shivam on 2019/1/30
Thank You for your valuable rating ,We have shared your compliments with my entire team, whose efforts made this possible. We look forward to welcoming you again at Hotel Varanasi Inn, Varanasi

10/10 Excellent

Jayant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine stay
Stayed 3 nights in Jan 2019
Response from M.Khan on 2019/1/26
We are grateful for your kind comments about Hotel Varanasi Inn , atmosphere and service. We have shared your compliments with my entire team, whose efforts made this possible. We look forward to welcoming you again at Hotel Varanasi Inn, Varanasi

10/10 Excellent

Sandeep, Portland,Oregon,USA

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel.Well suitable for all the family members.Friendly Staff.Closer to the Kashi Vishwanath Temple and few Ghats.
Stayed 2 nights in Dec 2018
Response from M.Khan on 2019/1/26
We are grateful for your kind comments about Hotel Varanasi Inn , atmosphere and service. We have shared your compliments with my entire team, whose efforts made this possible. We look forward to welcoming you again at Hotel Varanasi Inn, Varanasi

8/10 Good

Dhiraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!!
Hotel was very clean.the room's were very clean. It's in great condition my staff was amazing. Highly recommend.
Stayed 2 nights in Jan 2019
Response from M.Khan on 2019/1/15
Thank you for giving us your valuable time to review on Expedia We are delighted you had a truly comfortable stay with us. we have noted your issues and rectified it.. We are grateful for your kind comments about Hotel Varanasi Inn , atmosphere and service. We have shared your compliments with my entire team, whose efforts made this possible. We look forward to welcoming you again at Hotel Varanasi Inn, Varanasi

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness
The hotel is clean, safe and has generally courteous staff. The front desk people are helpful. Even though their check-in time is at 3 pm, they courteously accommodate early arrivals without asking for any extra. Front office personnel try to be responsive and accommodating. Many staff personnel are highly honest and helpful. In general the staff of this hotel are trustworthy. I gave four articles for laundry that included a pant of my 8 year old son. His pocket was containing Rs. 1000 (About $14), I promptly got a call from reception and they returned the money. At the same time we had staff of the restaurant attached to the hotel who refused to provide food even though the order was placed before 10 PM, their stated cutoff time. At around 9.25 a staff refused to prepare food. Invariably their food preparation has problems. Even in steam rice, they add butter or oil despite explicitly stating not to do so. Biggest problem with this hotel is their Wi-Fi system. The system is highly unreliable. It worked in our room just twice for a total duration of 30 minutes or for our total stay of 5 days. The Wi-Fi worked only in the lobby but that too is patchy and at times do not work. The room has no plug around beds. I had to ask for an extension and unplug TV so that I could charge cell phone, iPAD and computer. The other plug is the coffee maker. Though the hotel is newly built but I was astonished that there was no plug and specially lack of plug in the bedside.
Stayed 5 nights in Dec 2018
Response from Shivam on 2018/12/31
Dear Guest We are extremely sorry for the inconvenience which you have faced and we have noted your issues and started working on it and will rectify with a couple f days We are grateful for your kind comments about Hotel Varanasi Inn , atmosphere and service. We have shared your compliments with my entire team, whose efforts made this possible. We look forward to welcoming you again at Hotel Varanasi Inn, Varanasi.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a good hotel in terms of location and decor - and welcoming. However, it was apparent that there were ongoing renovations, and even in our room, it was apparent there had been work prior to our arrival as when we arrived in our room, we had a strong smell of varnish or paint. There were still wires hanging off the wall in the bathroom, and in the stairwell, the wifi didn't work in our room and we asked for some thinner pillows and this was not met. It has great potential and just needs to offer the service and tidy up the ongoing work.
Stayed 2 nights in Nov 2018
Response from M.Khan on 2018/12/6
Dear Guest We are extremely sorry for the inconvenience which you have faced, we have raised your complaints to the concerned department and started working it and will get rectified soon We look forward to welcoming you again at Hotel Varanasi Inn, Varanasi.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very happy with the room. Very clean and very new. Room service was good too. Breakfast was enough. Wifi connection was not good but did not effect us. No water bottle given but we got our own so did not need . But overall very happy with the stay.
Stayed 2 nights in Nov 2018
Response from Shivam on 2018/12/3
Thanks for your valuable review we are extremely sorry for the inconvenience we have noted your issues and started working on it and recitified all issues we are looking forward your future arrivals

4/10 Poor

Navkaran

Decent place, its nice and clean water is warm and the food is decent but there is no wifi only works in the lobby and is very inconvient had to use my cell phone data the whole stay
Stayed 2 nights in Nov 2018
Response from M.khan on 2018/11/30
Dear Navakaran We are extremely sorry for the inconvenience we have noted your issues and started working on it.. We look forward to welcoming you again at Hotel Varanasi Inn, Varanasi.

6/10 Okay

Verified traveler

Hotel appears to be fairly new, the room is in excellent shape, bed is comfortable, I liked my view of the rooftops watching the kids fly kites. The bathroom does turn into an ice skating rink when wet as floors polished granite. Breakfast was very average Indian food although they did offer boiled eggs. The problem was location and WiFi. They say the WiFi is a temporary problem and maybe it is, I could only get it in the lobby, sometimes. Management were kind enough to give me the use of a portable WiFi device which worked sometimes in my room. The location is a distance from the heart and soul of Varanasi, the Ghats. It’s very walkable, about 40 mins each way through interesting lanes although you have honking motorcycles to annoy you the entire journey. If you want a clean, new, comfortable room for a great price and not so worried about WiFi or location then book it. Very few ‘upscale’ places are this affordable I’m Varanasi. The staff are awesome.
Stayed 2 nights in Nov 2018
Response from M.KHAN on 2018/11/30
Dear Customer We are happy to know that you have comfortable stay at our hotel, extremely sorry for the inconvenience regarding the wifi and we have shared this issue to concerned department and resolving it soon.. We look forward to welcoming you again at Hotel Varanasi Inn, Varanasi.

10/10 Excellent

BackInTheXols, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe with wonderful staff. The food was excellent and the room was spacious.
Stayed 2 nights in Nov 2018
Response from M.Khan on 2018/11/27
Thank you for taking time to share your review We are pleased you enjoyed your stay with us and will be sure to share your kind words with the team who will be delighted to know they could make it a memorable stay for you. It was a pleasure having you with us and we look forward welcoming you back again at Hotel Varanasi Inn.

10/10 Excellent

Sue, Australia

Liked: Staff & service
Clean basic hotel near shops. Staff most obliging and friendly. Restaurant very satisfactory and inexpensive. Hotel is very new so all fittings and furnishings are in good condition and clean. One drawback is the access - no parking at entrance as hotel opens on to a narrow side road which makes it very difficult for vehicles. However it is only a 2 minute walk to the nearest department store. I will be staying there again for sure!
Stayed 9 nights in Oct 2018
Response from M.Khan on 2018/11/15
We are pleased you enjoyed your stay with us and will be sure to share your kind words with the team who will be delighted to know they could make it a memorable stay for you. It was a pleasure having you with us and we look forward welcoming you back again at Hotel Varanasi Inn.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Friendly staff. Good value for the money.
Stayed 1 night in Oct 2018
Response from shivam on 2018/11/7
Thanks for your valuable feedback, we are looking forward your all future arrival at our hotel

8/10 Good

Ratikanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a small hotel but I really appreciated the services rendered by the staff. Travel desk guys were extremely helpful. Raju Ji and Pradeep deserve mention.
Stayed 2 nights in Oct 2018
Response from M.Khan on 2018/11/3
Dear Ratikanta We are pleased you enjoyed your stay with us and will be sure to share your kind words with the team who will be delighted to know they could make it a memorable stay for you. It was a pleasure having you with us and we look forward welcoming you back again at Hotel Varanasi Inn.

8/10 Good

Paul Donald, Trondheim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
This is a good hotel with value for money. No alcohol sold here. Breakfast starts at 8 am. Rooms good, but hard pillows. Quite a distance from Ganges ghats.
Stayed 2 nights in Oct 2018
Response from Shivam on 2018/10/26
Dear Paul At the outset, thank you taking your valuable time to share review online We are happy to know you had great experience with us. Your feedback is very important for betterment. We are welcoming you again at Hotel Varanasi Inn, Varanasi.

6/10 Okay

leonor

It was ok, but expected more
The hotel is ok for its price, but the rate i would give is less than a 3/5. I was expecting more when I saw it was rated 4.8/5. We hired a guide from the hotel and he was not very good, was all the time talking on the phone and did not tell us almost any interesting facts about the history of Varanasi.
Stayed 1 night in Sep 2018
Response from shivam on 2018/10/5
Dear Leonor Thanks for noted for your feedback, we are extremely sorry for the inconvenience regarding our guide we have noted and strictly make some rules and one gain sorry for this we are looking forward your future arrival..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tha hotel is brand new. We had a good experience. The employees were very frendly.
Stayed 2 nights in Aug 2018
Response from shivam on 2018/8/26
Dear Sir, At the outset, thank you for taking time reviewing Hotel Varanasi Inn, Varanasi. We are happy to know you had nice experience with us and happy about services and staffs. We are welcoming you back at Hotel Varanasi Inn, Varanasi.

10/10 Excellent

vijaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. nice , helpful staff.
Stayed 3 nights in Aug 2018
Response from MAJAHAR KHAN on 2018/8/23
Dear Vijaya Thank you for giving us your valuable time to review us online We are delighted you had a truly comfortable stay with us. We are grateful for your kind comments about Hotel Varanasi Inn , atmosphere and service. We have shared your compliments with my entire team, whose efforts made this possible. We look forward to welcoming you again at Hotel Varanasi Inn, Varanasi.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Shivam on 2018/5/18
Dear Guest Greetings from Hotel Varanasi Inn Thanks for rating us online and thanks a lot for spending your valuable time we are looking forward your next arrival

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
바퀴벌레있음. 시트에얼룩이많음. 비로앞결혼식장으로밤새벽이떨리는수준으로노래가..
Stayed 1 night in Dec 2023

10/10 Excellent

MARIA CRISTINA

Stayed 3 nights in Feb 2020

8/10 Good

Nicole

Liked: Cleanliness
Chambre bien mais hôtel moyen.
L’hotel Est très propre ainsi que la chambre. Le personnel ne comprenait pas beaucoup l’anglais et l’emplacement de l’hotel n’était pas idéal. Très bruyant. Le petit-déjeuner pas très bon.
Stayed 2 nights in Feb 2019
Response from Shivam on 2019/2/25
Thank you for giving us your valuable time to review on expedia We are delighted you had a truly comfortable stay with us. We are grateful for your kind comments about Hotel Varanasi Inn , atmosphere and service. We have shared your compliments with my entire team, whose efforts made this possible. We look forward to welcoming you again at Hotel Varanasi Inn, Varanasi

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
立地場所が分かりづらく、またホテル正面の道路が狭い。WiFiのコンディションが不安定。朝食が8時からというのがそもそも遅いが、8時に朝食会場にいっても準備ができておらず、10分以上待たされることも。部屋自体はきれいに維持されている。
Stayed 5 nights in Dec 2018
Response from Shivam on 2019/1/9
Thank you for your valuable feedback We are delighted you had a truly comfortable stay with us We look forward to welcoming you again at Hotel Varanasi Inn, Varanasi

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2018
Response from M.Khan on 2019/1/5
Thank you for giving us your valuable time to review about us. We are delighted you had a truly comfortable stay with us. We look forward to welcoming you again at Hotel Varanasi Inn, Varanasi

2/10 Terrible

Arnaud, France

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mauvais rapport qualité prix
L'hotel se situe assez loin des Ghats ... près de 45 mns à pieds en traversant des ruelles étroites et commerçantes. L'hotel est très cher pour un service décevant: - Douche presque froide - Pas de nettoyage de la chambre (bien que je leur ai demandé à deux reprises) - Pas de Wifi (lorsque l'on se connect on tombe sur une page qui demande à l'hotel à recharger leur compte) - Un service touriste très insistant, cher, et qui ne tient pas ses promesses (On me promet une excursion de 5h à 12h qui se transforme en excursion de 5h à 8h) - Des erreurs constant dans la gestion des clients. (On m'envoie à l’aéroport au lieux de faire une excursion réservé chez eux) Repas correct. Pour le meme prix en Inde, on trouve du 5*. A éviter.
Stayed 2 nights in Oct 2018
Response from shivam on 2018/10/26
We're sorry you were unhappy - we'll work hard to fix the issue you experienced, regarding room cleaning you have informed to do and room key is not provided it says indirectly room service not required and no indication have been made on room indicator regarding service apart from this we have discussed with travel desk and worked on the issues which have mentioned and we really regret sorry for your inconvenience We are welcoming you once again at Hotel Varanasi Inn.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
綺麗！
朝食はあまり種類がなく寂しかったです
Stayed 1 night in Jul 2018
Response from shivam on 2018/8/5
Thanks a lot for your valuable feedback and heartful thanks for 5 rating we are looking forward your future arrival