I am writing to express my dissatisfaction with the service I received during my recent stay at Hotel Plaza Inn. Upon arrival, the front desk staff refused to check me in without any valid reason, and I had to argue extensively just to secure my reservation. This was an extremely frustrating and unprofessional experience.
Additionally, the room provided lacked basic amenities such as hot water, napkins, and hand towels, which are standard in any hotel. The overall service fell far below my expectations and the standards I anticipated from your establishment.
I hope you will address these issues promptly to improve your service quality and ensure such incidents do not occur in the future.
Makarand
於 2025 年 1 月住了 2 晚
6/10 一般般
Amrit
家庭旅遊
2024 年 1 月 6 日
喜歡:員工素質和住宿環境和硬體
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Amrit
於 2024 年 1 月住了 1 晚
4/10 不太好
Rakesh
家庭旅遊
2023 年 10 月 2 日
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
Overall Not recommended in that price.
Air conditioning was not working properly. Frequent power trip off. Reception staff is not courteous enough to talk and respond to guest. Only one towel was provided for two persons. No wifi access was given. And many more
Rakesh
於 2023 年 9 月住了 1 晚
2/10 很糟糕
Rohit kr
2023 年 9 月 5 日
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
Rohit kr
於 2023 年 8 月住了 1 晚
2/10 很糟糕
Bibek
家庭旅遊
2023 年 4 月 3 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Did not allow to check in on time. Forced us to checkout early because hotel was full
Bibek
於 2023 年 4 月住了 1 晚
4/10 不太好
Simon
2022 年 12 月 31 日
不喜歡:員工素質和住宿環境和硬體
Preis/Leistung stimmt nicht
Das Hotel ist in einem schlechten Zustand. Wir fühlten uns nicht willkommen. Während den beiden ersten Tagen gab es kein warm Wasser zum duschen.
Simon
於 2022 年 12 月住了 2 晚
4/10 不太好
真實旅客
2019 年 10 月 30 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
They don't have enough change to pay back to customer
真實旅客
於 2019 年 10 月住了 2 晚
8/10 不錯哦
Preecha
2019 年 6 月 29 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Near railway station
It quite far from the ghat 3km. But it near rail way station.For myself I happy this hotel.
Preecha
於 2019 年 6 月住了 2 晚
8/10 不錯哦
真實旅客
2019 年 5 月 24 日
喜歡:整潔度和住宿環境和硬體
One can feel a good stay at reasonable prices. Although the response from staff for room service was not good, the suggestion has been given to the hotel management to improve it.