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Reviews of The St. Regis Hotel

3.5 out of 5
The St. Regis Hotel
602 Dunsmuir St, Vancouver, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 746 out of 1007 reviews" "
Rating 8 - Good. 198 out of 1007 reviews" "
Rating 6 - Okay. 38 out of 1007 reviews" "
Rating 4 - Poor. 14 out of 1007 reviews" "
Rating 2 - Terrible. 11 out of 1007 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to shopping and the waterfront. Easy train transfer to the airport. Room was super clean and the hot breakfast was very appreciated
Stayed 2 nights in Apr 2024

10/10 Excellent

Courtney

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff in the lobby were incredibly helpful in showing us how to get to the points of interest. The aquarium and Granville Island are walkable in under an hour, and it was safe for my 8yo daughter and I to do both of those on our own. The mall and Metro are within a block of the hotel entrance. There was a bit of traffic-related noise throughout the night, but that was to be expected being a downtown hotel. The room was clean and tidy. The tv had channels that were mostly news and sports (no kids channels). The breakfast was amazing (7-10am). Two hot options and one cold, and they were all great and left us very full.
Stayed 1 night in Apr 2024

10/10 Excellent

Dayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Antonietta Di

Helpful staff. Great location
Stayed 1 night in Apr 2024

6/10 Okay

Rachel, Abbotsford

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Older hotel so rooms are small. For one night it served its purpose. The parking arrangement is a bit strange and when we checked in the elevator was broken so had to haul suitcases up 3 floors. The view from our room included a passed out junkie and 2-3 floors of office building that could stare into your room so privacy was minimal with curtains open. Room was clean and the breakfast was quite good and location in downtown is convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Carlee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the St. Regis for 1 night and thoroughly enjoyed our stay. Everything was clean (bathroom, beds, etc) and exceeded expectations. The free breakfast was wonderful and service was great! We easily walked around the area and explored Vancouver with the easy access to the SkyTrain and literally everything else. Would definitely stay here again!
Stayed 1 night in Apr 2024

8/10 Good

Sandy

Lovely clean hotel Awesome breakfast
Stayed 2 nights in Apr 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the best service I’ve ever had at a hotel. Fantastic staff and had a very comfortable, modern room. Pub on the corner was very convenient for dining, and the metro station just up the road for transport. Would happily stay here again and recommend it!
Stayed 1 night in Apr 2024

10/10 Excellent

ellen

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the St Regis! I haven’t stayed here before but I am loving the stay so far. Extremely helpful staff, beautiful hotel, comfortable and well appointed room.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

SREEKAR

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel is clean and good but terrible parking experience. Need to find a parking in the near by mall and drag all the luggage
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall I like this property. The rooms are a bit small but they are very well appointed. It's close to everything you want to walk to for the most part. Staff are very friendly. Breakfast is great. Only drawback is the one small elevator but taking the stairs is easy as well.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, friendly and very helpful. It’s a beautiful hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Daniela De La

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! I’m so happy I stayed here. Only for three nights but I wanted to stay more just because of how amazing the location is. The hotel itself is clean and staff is very amicable, and the free breakfast options I very good! I did not try the in-house steakhouse, but went three times to the bar and had a great time. As a solo traveler this place is amazing! I bet as a couple or even family would be great too. Definitely staying here next time.
Stayed 2 nights in Apr 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Aaron

Stayed 1 night in Mar 2024

10/10 Excellent

Ainsley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 1 night in Mar 2024

10/10 Excellent

Raelene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel far exceeded our expectations. The staff was amazing. Our room was the cleanest room I have encountered at a hotel. The free breakfast in the morning was very good. Convenient location within walking distance to train and other amenities. Only issue is there are some unfavorable's hanging around the area in the evening. But they don't bother you. And I still felt safe.
Stayed 1 night in Mar 2024

10/10 Excellent

Marissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WONDERFUL stay! Could not over-gush about how great this hotel was. The amenities will exceed your expectations. Everything is very thoughtful and posh. The breakfast was one of the best I've ever had, and our waitor Calvin was the most delightful person to talk with--a highlight of our trip!
Stayed 1 night in Mar 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marc-André

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous furent reçus et pris en charge 5 hrs avant l'heure de notre réservation... wow
Stayed 1 night in Mar 2024

10/10 Excellent

Bianca

Stayed 1 night in Mar 2024

10/10 Excellent

Khoat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am completely satisfied to stay at st Regis .
Stayed 2 nights in Mar 2024

10/10 Excellent

Joginder

Traveled with family and small children
Purfect!! So happy 😃
Stayed 1 night in Mar 2024

10/10 Excellent

Nadia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind, helpful, and caring. It is indeed a small, and awesome, hotel with a big heart.
Stayed 2 nights in Mar 2024

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They took our bags up to our room for us at check in which was so great. Amenities were wonderful and easy walking distance from shopping and restaurants
Stayed 1 night in Mar 2024
Response from St. Regis Hotel Team on 2024/3/8
Thank you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

10/10 Excellent

theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and very convenient location.
Stayed 1 night in Mar 2024
Response from St. Regis Hotel Team on 2024/3/8
Thank you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from St. Regis Hotel Team on 2024/3/8
We highly thank you for taking a moment to share your experience at St. Regis Hotel Vancouver. We look forward to welcoming you back again soon. Safe travels

10/10 Excellent

Norine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Only issue was the cold bathroom floor. The floor heater wasn’t working.
Stayed 1 night in Feb 2024
Response from St. Regis Hotel Team on 2024/3/8
Thank you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

8/10 Good

Tay Yiu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is good and staff is friendly. Though the double bed is abit small to sleep 2 persons. There are 3 of us, so 2 will have to share the same bed. Other than this, St Regis maintained the standards
Stayed 3 nights in Feb 2024
Response from St. Regis Hotel Team on 2024/3/8
Thank you for taking a moment to share your experience at St. Regis Hotel Vancouver. I will be sure to share your feedback with our team. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.Safe travels

8/10 Good

Juhi

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, the hotel was great. No complaints. Staff was considerate and I appreciated that most.
Response from St. Regis Hotel Team on 2024/3/8
Thank you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

10/10 Excellent

Ryan

Stayed 2 nights in Feb 2024

10/10 Excellent

Karen Melita

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service from check in to check out.
Stayed 1 night in Feb 2024
Response from St. Regis Hotel Team on 2024/3/8
Thank you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

2/10 Terrible

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean room, affordable, front staff great- superb breakfast!
Stayed 1 night in Feb 2024
Response from St. Regis Hotel Team on 2024/2/16
Thank-you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

8/10 Good

nelson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would’ve given it five stars, but there was no little fridge to keep the drinks cold in our room
Stayed 1 night in Feb 2024
Response from St. Regis Hotel Team on 2024/2/16
Thank-you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

10/10 Excellent

Alderik

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super helpful.
Stayed 1 night in Dec 2023
Response from St. Regis Hotel Team on 2024/2/16
Thank-you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great night in Vancouver. Will definitely be staying at St. Regis again!
Stayed 1 night in Feb 2024
Response from St. Regis Hotel Team on 2024/2/16
Thank-you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

10/10 Excellent

MaJessaneil, Sacramento

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and nice hotel
Stayed 2 nights in Jan 2024
Response from St. Regis Hotel Team on 2024/2/16
Thank-you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

2/10 Terrible

Khalid

Stayed 1 night in Jan 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from St. Regis Hotel Team on 2024/2/16
Thank-you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

10/10 Excellent

Jarrod

Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay downtown.
Stayed 1 night in Jan 2024
Response from St. Regis Hotel Team on 2024/2/16
Thank-you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

10/10 Excellent

Lynne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and bathroom. Pretty quiet for such a downtown location
Stayed 1 night in Jan 2024
Response from St. Regis Hotel Team on 2024/2/16
Thank-you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

8/10 Good

Geoffrey

Liked: Cleanliness, property conditions & facilities
Newly renovated
A freshly renovated hotel with a great breakfast included. The bed was too small for us but room was very nice
Stayed 1 night in Jan 2024
Response from St. Regis Hotel Team on 2024/2/16
Thank-you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from St. Regis Hotel Team on 2024/2/16
Thank-you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

8/10 Good

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from St. Regis Hotel Team on 2024/2/16
Thank-you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Bad mattress and very bad pillows but excellent service
Stayed 4 nights in Jan 2024
Response from St. Regis Hotel Team on 2024/2/16
Thank-you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.

10/10 Excellent

Ricardo, Rio de Janeiro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from St. Regis Hotel Team on 2024/2/16
Thank-you so much for your very kind words about our hotel. The St. Regis Hotel marked 110 years since its opening this year and we are very proud of our history and of the investments made to bring the hotel up to the highest level of modern comfort while staying true to our heritage. We're so pleased you enjoyed your time with us.We look forward to welcoming you back again soon.