Exterior

Reviews of Grand Park Hotel and Suites Vancouver Downtown

3 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 65 out of 204 reviews" "
Rating 8 - Good. 52 out of 204 reviews" "
Rating 6 - Okay. 39 out of 204 reviews" "
Rating 4 - Poor. 23 out of 204 reviews" "
Rating 2 - Terrible. 25 out of 204 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Gian

Liked: Cleanliness, amenities
Nice hotel well located
Stayed 1 night in Apr 2024

2/10 Terrible

Emile, Calgary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor in room was dirty. Bathroom was run down. Key card wouldn’t work, had to get it re-keyed. All in all a bad experience!
Stayed 4 nights in Apr 2024
Response from Carlos on 2024/5/2
I apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. We strive to provide a clean and comfortable environment for all our guests, and it's disappointing to hear that we fell short of your expectations in this instance. Rest assured, we will address the issues you've mentioned with our team to ensure they are resolved promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Andrew

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Carlos on 2024/5/2
Dear Andrew, thank you so much for your positive rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again soon!

4/10 Poor

Raven

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carlos on 2024/5/2
Dear Raven, we regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to us should you wish to further discuss.

10/10 Excellent

Cherie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the inner harbour, BC place and gastown.
Stayed 3 nights in Apr 2024
Response from Carlos on 2024/5/2
Thank you for highlighting the positive aspects of our location! We're delighted to hear that our proximity to popular attractions like the Inner Harbour, BC Place, and Gastown added value to your stay. We strive to offer our guests not only comfortable accommodations but also convenient access to the best that our city has to offer. Should you choose to stay with us again in the future, we'll do our utmost to ensure your experience is even more enjoyable.

6/10 Okay

Blake

Traveled with group
Liked: Cleanliness, staff & service
Nice hotel but is a little older and the rooms were very humid and no way to open a window or dry our towels
Stayed 3 nights in Apr 2024
Response from Carlos on 2024/5/2
We appreciate your kind words about our hotel. While we're glad to hear you found aspects of your stay enjoyable, we understand your concerns about the room's humidity and the lack of ventilation options. Your comfort is important to us, and we apologize for any inconvenience caused by these issues. We'll certainly take your feedback into consideration as we strive to improve our accommodations and amenities for future guests. If you decide to stay with us again, please don't hesitate to reach out to our staff, as we're always eager to address any concerns and make your stay as pleasant as possible.

6/10 Okay

arminderpal

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carlos on 2024/5/2
Dear Arminderpal, we regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to us should you wish to further discuss.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carlos on 2024/5/2
Dear Megan, thank you so much for your positive rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again soon!

10/10 Excellent

oren

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and close to downtown.
Stayed 2 nights in Apr 2024
Response from Gokalp on 2024/4/27
Dear Oren,We appreciate your positive feedback regarding your stay at the Grand Park Hotel. It is a pleasure to hear that you enjoyed your stay with us! It is our pleasure to welcome you back to our hotel on your next visit to Vancouver. We look forward to welcoming you back to the hotel soon so that we can make this another memorable stay!

2/10 Terrible

Jessica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Gokalp on 2024/4/27
Dear Jessica ,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.

8/10 Good

Debra

Liked: Cleanliness, staff & service
The hotel is in a rundown area of Vancouver and walking on Granville was a little sketchy. It appears to be a student hotel and the kitchen on the top floor was a nice touch. The room was spotless but the bathroom was musty and damp smelling. No view on the back of the building on the lower floors.
Stayed 4 nights in Apr 2024
Response from Carlos on 2024/5/2
Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you appreciated our efforts to provide a clean and comfortable room, as well as the convenience of our top-floor kitchen facility. However, we apologize for any concerns you had about the surrounding area and the condition of the bathroom. We understand the importance of a pleasant environment for our guests and will address these issues promptly. If you choose to stay with us again, please don't hesitate to let us know how we can make your experience even better. Your satisfaction is our top priority.

6/10 Okay

Taneal

Traveled with family
Disliked: Property conditions & facilities
The property is under construction which I wasn’t aware of. Still in a good location for what we needed but nothing exciting to write home about.
Stayed 1 night in Apr 2024
Response from Carlos on 2024/5/2
We appreciate your understanding regarding the ongoing construction. While we strive to minimize any inconvenience to our guests during renovations, we understand that it can impact the overall experience. Thank you for acknowledging the favorable location despite the current circumstances. We're committed to providing a comfortable and enjoyable stay for all our guests, and we hope to have the opportunity to welcome you back in the future once the renovations are complete. If there's anything specific we can do to enhance your next visit, please don't hesitate to let us know.

10/10 Excellent

Cameron

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff could have been much friendlier. Very clean, nice rooms, and quiet.
Stayed 1 night in Apr 2024
Response from Gokalp on 2024/4/23
Dear Cameron,Thank you for your feedback. We're glad you enjoyed our clean, quiet rooms. We're sorry to hear about your experience with our front desk staff. We'll address this internally to ensure a better experience next time. We hope to welcome you back soon.Best regards,

4/10 Poor

Brent

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were old and uncomfortable, and had a dip in the middle.
Stayed 2 nights in Apr 2024
Response from Gokalp on 2024/4/23
Dear Brent,Thank you for your feedback. We apologize for the discomfort you experienced with our beds. We'll address this issue promptly to ensure a better experience for our guests. We appreciate your input and hope to welcome you back for a more comfortable stay.

6/10 Okay

Darla

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gokalp on 2024/4/23
Dear Darla,We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to us should you wish to further discuss.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities
Clean, but not the best area
Stayed 2 nights in Apr 2024
Response from Carlos on 2024/5/2
Thank you for acknowledging the cleanliness of our property. We understand that the surrounding area might not have met your expectations, and we apologize for any discomfort this may have caused during your stay. While we strive to provide a safe and welcoming environment within our premises, we also recognize the importance of the neighborhood. Your feedback is valuable, and we will use it to continue improving our guests' experiences. If you have any further comments or concerns, please feel free to share them with us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future

8/10 Good

Nicole

Liked: Cleanliness, staff & service
It was great
Stayed 2 nights in Apr 2024
Response from Gokalp on 2024/4/23
Dear Nicole,Thank you for your great feedback regarding your stay at the Grand Park Hotel. We are delighted to hear you enjoyed your stay with us! Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!

6/10 Okay

Patricia

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Gokalp on 2024/4/23
Dear Patricia,We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to us should you wish to further discuss.

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and rectified any issues we had right away
Stayed 3 nights in Apr 2024
Response from Gokalp on 2024/4/27
Dear Amber,We appreciate you sharing your positive experience with us!Providing warm, welcoming, and professional service to our guests is something our team takes great pride in, which I'm glad to see has made a positive impact on your stay.We look forward to welcoming you back to the hotel soon so that we can make this another memorable stay!

6/10 Okay

Jacklynn

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Gokalp on 2024/4/23
Dear Jacklynn,We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to us should you wish to further discuss.

4/10 Poor

Kim, Langley

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The room itself was fine.. not quite worth the cost though. Checkin was challenging- First of all, the hotel is right on the road with no driveway. No place to park while checking in, except right in front. But for us there were no vacant spots, so we had to wait in an alley for a car to move on- even then, space was small - would have been more challenging with a bigger vehicle. Only option is to pay for valet parking. lobby was being re-tiled so had construction- it was noisy and messy. You can’t take the stairs up (only down) so had to wait 3 trips for the elevator. Won’t stay here again.
Stayed 1 night in Apr 2024
Response from Carlos on 2024/5/2
Thank you for sharing your experience with us, and we apologize for the challenges you faced during your stay. We understand the inconvenience of not having a designated area for check-in and the limited parking options, especially during renovations. We apologize for the noise and mess caused by the lobby re-tiling, and we regret that it impacted your stay negatively. Your feedback regarding the elevator wait times and the inability to take the stairs up will be taken into consideration as we strive to improve our services and facilities.We understand your decision not to stay with us again, but we hope you'll reconsider in the future, as we're continuously working to enhance our guests' experiences. If you have any further feedback or concerns you'd like to share, please don't hesitate to reach out. We value your input and appreciate the opportunity to improve.

6/10 Okay

Tom

Traveled with partner, Traveled with family
Well located
Stayed 2 nights in Apr 2024
Response from Carlos on 2024/5/2
We're glad to hear that you found our location convenient. Being situated in a well-located area is indeed advantageous for our guests, as it allows for easy access to nearby attractions and amenities. Thank you for sharing your positive feedback. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

6/10 Okay

Sharon, Kelowna

Traveled with family
Liked: Cleanliness, staff & service
Property is under construction inside and all around outside of building. Phone did work in the room, they would have to move the bed to fix it and asked if I was okay without it? You don't require a door key to use the elevator, like it suggests. Otherwise, not a bad location.
Stayed 1 night in Apr 2024
Response from Gokalp on 2024/4/20
Dear Sharon,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the ongoing construction on the property. We understand how important it is to ensure our guests' comfort, and we're working diligently to minimize any disruptions.Regarding the phone issue in your room, we apologize for the inconvenience. Our maintenance team will address this promptly, and we appreciate your understanding. If there's anything else we can assist you with during your stay, please don't hesitate to let us know.We've taken note of your feedback regarding the elevator key and will investigate this matter further to ensure clarity for all our guests.We're delighted to hear that you find our location satisfactory, and we hope the remainder of your stay with us is enjoyable. Should you need any further assistance or have any additional feedback, please feel free to reach out to our front desk team.Thank you for choosing to stay with us.

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the stat
Stayed 4 nights in Apr 2024
Response from Gokalp on 2024/4/20
Dear Tomas,We appreciate you sharing your positive experience with us!Providing warm, welcoming, and professional service to our guests is something our team takes great pride in, which I'm glad to see has made a positive impact on your stay.We look forward to welcoming you back to the hotel soon so that we can make this another memorable stay!

10/10 Excellent

Abdullah

Traveled with group
Liked: Cleanliness, amenities
Grateful
Stayed 4 nights in Apr 2024
Response from Gokalp on 2024/4/20
Dear Abdullah,We appreciate your positive feedback regarding your stay at the Grand Park Hotel. It is a pleasure to hear that you enjoyed your stay with us! It is our pleasure to welcome you back to our hotel on your next visit to Vancouver. We look forward to welcoming you back to the hotel soon so that we can make this another memorable stay!

8/10 Good

Matshiu

Stayed 6 nights in Apr 2024
Response from Gokalp on 2024/4/20
Dear Matshiu,We appreciate your positive feedback regarding your stay at the Grand Park Hotel. It is a pleasure to hear that you enjoyed your stay with us! It is our pleasure to welcome you back to our hotel on your next visit to Vancouver. We look forward to welcoming you back to the hotel soon so that we can make this another memorable stay!

2/10 Terrible

Pearl

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My husband and I had the worst sleep due to the uncomfortable pillows and bed, the beds are very firm. We woke up feeling sore and exhausted. The room smelled like a dirty mop. I do not recommend this hotel.
Stayed 1 night in Apr 2024
Response from Gokalp on 2024/4/17
Dear Pearl,Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort you experienced during your stay. Providing our guests with a comfortable and restful environment is our top priority, and it's disheartening to hear that we fell short of your expectations.We appreciate your candid remarks regarding the pillows and bed firmness. Please know that your comments have been shared with our management team, and we will take immediate steps to address these issues to ensure a more enjoyable experience for our future guests.Regarding the unpleasant odor in your room, we sincerely apologize for any inconvenience this may have caused. Our housekeeping team has been notified, and they will thoroughly investigate and address this matter to prevent recurrence.We truly value your feedback as it helps us improve our services and enhance the overall guest experience. If your travels bring you back to our area, we would welcome the opportunity to regain your trust and provide you with the exceptional stay you deserve.Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Yesenia

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gokalp on 2024/4/17
Dear Yesenia ,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.

10/10 Excellent

Tetiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel! It’s even better when it was before!
Stayed 1 night in Apr 2024
Response from Hassan on 2024/4/16
Dear Tetiana,Thank you so much for your positive rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again soon!

10/10 Excellent

Chiho

Stayed 2 nights in Apr 2024
Response from Gokalp on 2024/4/17
Dear Chiho,Thank you for taking the time to share your positive experience at the Grand Park Hotel. We are delighted to hear that you enjoyed your stay with us! We are very excited to welcome you back at our hotel on your next visit to Vancouver! Thank you for choosing our hotel and we look forward to welcoming you again.

8/10 Good

Michaela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is pretty good and convenient.
Stayed 3 nights in Apr 2024
Response from Gokalp on 2024/4/17
Dear Michaela,Thank you for taking the time to share your positive experience at the Grand Park Hotel. We are delighted to hear that you enjoyed your stay with us! We are very excited to welcome you back at our hotel on your next visit to Vancouver! Thank you for choosing our hotel and we look forward to welcoming you again.

8/10 Good

Allison

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gokalp on 2024/4/17
Dear Allison,Thank you for taking the time to share your positive experience at the Grand Park Hotel. We are delighted to hear that you enjoyed your stay with us! We are very excited to welcome you back at our hotel on your next visit to Vancouver! Thank you for choosing our hotel and we look forward to welcoming you again.

6/10 Okay

kailey

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Due to construction, vallet parking was extremely inconvenient. The comfort of the temperature in our room was inconsistent and was out of our control during our stay. Would be nice to have had a patio or a window to be able to open to have the option of some fresh air. Staff were friendly and the rooftop patio was admirable for morning coffees.
Stayed 3 nights in Apr 2024
Response from Shivam Gujral on 2024/4/12
Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience caused by the construction and the valet parking situation. We understand how frustrating this can be, and we appreciate your patience and understanding during this time.We also apologize for the inconsistency in the temperature control in your room and for the lack of options for fresh air. We will review these issues with our maintenance team to ensure that they are addressed promptly.We're glad to hear that you found our staff friendly and that you enjoyed the rooftop patio for morning coffees. We strive to provide a pleasant experience for all our guests, and we're pleased that we succeeded in this regard.If there's anything else we can do to enhance your experience or if you have any further comments to share, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to welcome you back again in the future under better circumstances.Warm regards,Shivam Gujral

4/10 Poor

Andrea

Stayed 2 nights in Apr 2024
Response from Carlos on 2024/5/2
Dear Andrea, we regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to us should you wish to further discuss.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shivam Gujral on 2024/4/12
Thank you so much for your positive rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again soon!Warm regards,Shivam Gujral

10/10 Excellent

Obinna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean
Stayed 2 nights in Apr 2024
Response from Shivam Gujral on 2024/4/12
Thank you for your feedback! We're glad to hear that you found the hotel clean. Maintaining a clean environment is a top priority for us, and we're pleased that we met your expectations in this regard.If there's anything else we can do to make your stay even more enjoyable or if you have any further comments to share, please feel free to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back again soon!Warm regards,Shivam Gujral

6/10 Okay

xiuzhen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room is it repair , but the need to the pay parking so experience , 26/day . And if you parking out side , about $3/hours , the night is it free parking. I levies two night , the don't have any room services .
Stayed 2 nights in Apr 2024
Response from Shivam Gujral on 2024/4/12
Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the room in good repair and clean.We apologize for any inconvenience caused by the parking fees. We understand that parking costs can add up, and we appreciate your understanding of the situation. Regarding room services, we apologize for the oversight. We will review our procedures to ensure that all guests receive the services they expect and deserve during their stay.If you have any further comments or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to welcome you back again in the future under better circumstances.Warm regards,Shivam Gujral

10/10 Excellent

Siegfred, EDMONTON

Liked: Amenities
Nice room! Clean! Good condition too!
Stayed 1 night in Apr 2024
Response from Shivam Gujral on 2024/4/12
Dear,Thank you for your feedback! We're thrilled to hear that you enjoyed your room and found it clean and in good condition. Providing a comfortable and clean environment is one of our top priorities, and we're delighted that we succeeded in meeting your expectations.If there's anything else we can do to make your stay even more enjoyable or if you have any further comments to share, please feel free to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back again soon!Warm regards,Shivam Gujral

8/10 Good

Bruce

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction in the area plus lack of parking made it very inconvenient. Not the hotel’s fault but they unfortunately suffer because of it
Stayed 1 night in Apr 2024
Response from Gokalp on 2024/4/10
Dear Bruce, We are truly sorry to hear about your negative experience. It sounds frustrating and definitely not the kind of experience you expect when staying at a hotel. I sincerely hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience!!!

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Gokalp on 2024/4/10
Dear Michelle,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gokalp on 2024/4/10
Dear Gabriel,We appreciate you sharing your positive experience with us!We look forward to welcoming you back to the hotel soon so that we can make this another memorable stay!

8/10 Good

Brian

Stayed 1 night in Apr 2024
Response from Gokalp on 2024/4/27
Dear Brian,Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Thank you for choosing our hotel and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards

8/10 Good

Elsa

Traveled with family
Liked: Cleanliness, staff & service, amenities
It is a good location, is near the David Lam Park, the bus stop is near too.
Stayed 7 nights in Mar 2024
Response from Gokalp on 2024/4/10
Dear Elsa,We extend our gratitude for sharing your positive experience with us. We look forward to welcoming you back for another memorable stay!

8/10 Good

Tony

Traveled with family
Liked: Staff & service
Great hotel location if you want to walk to Granville Island or Robson St. There was construction going on, during our stay, which was a inconvenience. I thought there was self parking but not so ... valet took about 15-20 mins to get our car. Hotel room was not as cleaned as my wife would have liked but I was fine with cleanliness (for the price). I would come back and stay again.
Stayed 2 nights in Mar 2024
Response from Gokalp on 2024/4/10
Dear Tony,We do regret that you felt that your stay was not comfortable enough. We made sure that our housekeeping department was informed about the issues that you faced. We are truly sorry for any inconvenience this may have caused you. I sincerely hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities
We have stayed at this location a couple of times with high requards. However this time was dismayed that we were given instructions for parkade access during construction prior to arrival. Upon arrival we found out it was closed and offed a paid velet parking. Upon parking found out that it was offered for free to anyone that booked their stay directly. I felt weather we booked though Expedia or directly it should not have had an additional charge as their free parkade was unavailable.
Stayed 2 nights in Mar 2024
Response from Gokalp on 2024/4/10
Dear Bryan,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. Being located in the heart of downtown Vancouver we, like most hotels in the area, charge for parking. Our parking lot is one of the most competitively priced in downtown Vancouver. Information about our parking policy can be found on our Expedia page. I sincerely hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Maggie

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Gokalp on 2024/4/10
Dear Maggie,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.

8/10 Good

Bevon

Liked: Cleanliness, staff & service, property conditions & facilities
Parking fees should be disclosed pre booking. Paying an additional 30 to $35 a day would factor in many peoples decisions. You don't have any option when you arrive at the property at night and they spring the parking fees on you.
Stayed 2 nights in Mar 2024
Response from Gokalp on 2024/4/10
Dear Bevon,Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Being located in the heart of downtown Vancouver we, like most hotels in the area, charge for parking. Our parking lot is one of the most competitively priced in downtown Vancouver. Thank you for choosing our hotel and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and workers were nice. They upgraded my room for free at check in which was nice.
Stayed 2 nights in Mar 2024
Response from Gokalp on 2024/4/9
Dear Joshua,We appreciate your positive feedback regarding your stay at the Grand Park Hotel. It is a pleasure to hear that you enjoyed your stay with us! It is our pleasure to welcome you back to our hotel on your next visit to Vancouver.

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hassan on 2024/4/1
Dear Lyle,Thank you so much for your kind words! Providing excellent customer service is our top priority, and we're thrilled to hear that you're satisfied with your experience. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're here to assist you in any way we can. We look forward to serving you again in the future!Kind Regards

8/10 Good

Carlos

Stayed 2 nights in Mar 2024
Response from Gokalp on 2024/4/20
Dear Carlos,We appreciate your positive feedback regarding your stay at the Grand Park Hotel. It is a pleasure to hear that you enjoyed your stay with us! It is our pleasure to welcome you back to our hotel on your next visit to Vancouver. We look forward to welcoming you back to the hotel soon so that we can make this another memorable stay!