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The check-in process was quick and easy, the staff was very friendly and helpful. Will definitely stay here again if I travel back!
Bryton
Stayed 2 nights in Apr 2024
10/10 Excellent
Marko
2024/4/28
Liked: Cleanliness, staff & service
This is a great place to stay if you’re seeing events near by. Parking was free and safe. I will stay here again.
Marko
Stayed 1 night in Apr 2024
8/10 Good
Francis
Traveled with family
2024/4/28
Liked: Cleanliness, staff & service, amenities
Excellent staff, check in was fast and easy, parking was good, the hotel was clean, comfortable beds, seems they’re renovating or doing repairs here and there, the rooms were updated but the bathroom was a bit dated still, breakfast was better than expected.
The only good thing was the breakfast. Also the room I first reserved has already bin rented out so they put me in an unfinished room, with no TV. No working phone and no alarm clock.
Candace
Stayed 2 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Dear Candace, Thank you for sharing your feedback about your recent experience at our hotel. We appreciate your comments and are truly sorry for any discomfort you encountered during your stay. As you know, the error on online system happened and it caused your reservation to an overbooking. We did try our best to accommodate you and give you some discount as checking in. If you need any assistance, you can come to front desk anytime to let us know. Thank you again for taking the time to write us a review. We regret that you had a negative experience, but we appreciate your feedback, and will do our best to make improvements. We wish you the best in your future travels and endeavors.
Front desk staff is always courteous and accomodating.
mark
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Dear Mark,Thank you so much for the review. Our team really appreciate your 5 star feedback. We hope you will stay with us whenever you find yourself in our lovely city
8/10 Good
Laurie
Traveled with partner
2024/4/23
Liked: Cleanliness, staff & service, amenities
Close to where we were needing to be. Wish more restaurants were available in the area.
Laurie
Stayed 11 nights in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Thanks for writing us a review! We're always happy to hear about our guests' experiences. Around the location, there are some walkable restaurants and you always can ask our front desk agent to have further assistance if you need.
10/10 Excellent
Susan
2024/4/23
Liked: Cleanliness, staff & service
After renovating should be great. Needs to air out rooms as smell of particle board is high
Susan
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Thank you so much for leaving a positive review for us. We are glad that you had a good stay. At Atrium Inn Vancouver, we always tried our best to provide the best service to the guests. As you know, we also have free shuttle bus to go to Canada place from 8 am - 3 pm. From there, it's so convenient for you to explore the city center. Hope you have a wonderful time in Vancouver and enjoy the beautiful weather.
10/10 Excellent
Mike
2024/4/23
Liked: Cleanliness
Mike
Stayed 2 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Dear Mike, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback! Thanks again for your kind review. We hope you enjoyed your time in Vancouver, and we look forward to seeing you again sometime in the future!
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
We always appreciate guest feedback, and we're thankful that you took the time to share your thoughts with us. We're very sorry to hear that you didn’t have a good experience staying with us. At Atrium Inn, we strive to provide clean accommodation for all our guests, and we regret if this was not the case during your stay. Cleanliness is a top priority for us, so thank you for bringing this to our attention. I will pass your feedback along to our housekeeping team, and we will do our best to address the cleanliness issues you mentioned in this review. To add to this, should you notice any issues - cleanliness or otherwise - please don't hesitate to let us know right away! We have a 24-hour front desk, and our housekeeping team is here from early in the morning until late at night, so we are always happy to help. We are here to ensure that all guests have a wonderful stay, so please don't hesitate to let us know if you encounter any issues. We would be happy to change another room for you, as well as cleaning the rooms, bathrooms that were not up-to-standard. Thank you again for your feedback. While we are sad that we didn't exceed your expectations this time, we would appreciate the chance to provide you with an excellent stay on your next visit. We hope that you enjoyed your time in Vancouver.
10/10 Excellent
mark
2024/4/21
Liked: Amenities
Great
mark
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Hi Mark, Thanks for taking the time to write us a review! We really appreciate that you took the time to offer us your feedback. See you soon for another stay.
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Dear Thi Xuan Ai, Thanks for leaving a feedback to us. We have 24 hours front desk service and please let us know if you need a hair dryer so we can send the extra one to your room.
6/10 Okay
Elizabeth
Business traveler, Traveled with pets
2024/4/18
Liked: Cleanliness, staff & service
I like that they are pet friendly but they charge too much for my 2 small dogs. Extra $86 for 2 nights and that's too much. Other hotels don't charge so much.
Hastings at Renfrew is very noisy if your room is on Hastings.
Excellent breakfasts, room was clean and roomy.
Price for the room was perfect.
Elizabeth
Stayed 2 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Dear Elizabeth, Thanks for the review and let us know that you like our room and breakfast. As a pet friendly property, the pet fee will be applied for all the guests who have pet and stay with us. If you have any questions, please contact with our front desk team so we can support you. Thank you,
I really enjoyed from my trip, the hotel was really niceeeeeee and we all loved that . Thank you so much from great service
Abdul Mosawer
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
We truly appreciate your 5-star rating and your recognition as your top choice for a hotel experience in Vancouver. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
Nice and big room at downtown with free parking and breakfast is a win win! Nothing much to dislike, possibly a clock in the room and bigger toiletries would have been nice! Enjoyed the stay.
Sharmin
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Thanks for the review. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
6/10 Okay
Jessie
Traveled with family
2024/4/18
Disliked: Property conditions & facilities
The room itself was pretty good itself but the property itself is in shambles. Falling apart basically. The light in our room on the ceiling was basically falling down. Could use a lot of TLC. The under ground parking had cluster and junk and mattresses all over the place. So the entrance was an eye sore for under ground parking.
They could tidy up and not leave mattresses all the over the parking lot.
Jessie
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Dear Jessie, We truly appreciate your review. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
I stayed for only one night and the online check-in option was awesome.
Tazrin Jahan
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Dear Tazrin, It's great that you like our online checking in system. We truly appreciate your 5-star rating and your recognition as your top choice for a hotel experience in Vancouver. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
10/10 Excellent
Zabiullah
2024/4/14
Zabiullah
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Thanks for taking the time to write us a review! We really appreciate that you took the time to offer us your feedback.
10/10 Excellent
Mohammad
2024/4/13
Disliked: Cleanliness
Mohammad
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/15
Thanks for writing us a review! We're always happy to hear about our guests' experiences, and we're thrilled that you had an amazing stay. We hope to see you again sometime soon! Thanks for staying with us, and we hope that you enjoyed your time in beautiful Vancouver.
Excellent customer service, very clean, very good breakfast included. Spacious parking.
Hylda
Stayed 4 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/15
Dear Hylda, Thank you for the review! ! It warms us to hear that you appreciated our cleanliness and friendly staff. It's our mission to create a warm and welcoming environment for travelers like you. We hope you will stay with us whenever you find yourself in our lovely city.
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/15
Dear Mark, Thank you for the review! ! It warms us to hear that you appreciated our front desk staff. It's our mission to create a warm and welcoming environment for travelers like you. We hope you will stay with us whenever you find yourself in our lovely city
8/10 Good
Lisa
2024/4/11
Liked: Cleanliness, staff & service
Lisa
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/15
Dear Lisa, Thank you so much for taking time to leave us a review after your stay. Hope to see you again soon in the beautiful summer in Vancouver.
Staff is amazing, property is always clean and tidy
Van
Stayed 2 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/15
Dear Van, Thank you so much for your heartfelt review! We are delighted to welcome you back to Atrium Inn Vancouver for your second stay, and your kind words mean the world to us. The entire team here sends you warmest wishes! Guests like you inspire us to continually improve and provide the best service possible. We look forward to hosting you again whenever you return to Vancouver. Safe travels, and may your holiday season be filled with joy and happiness.
Property is in the midst of some renos but you wouldn’t have even known it they were so quiet and unobtrusive. Can’t wait to see it when it’s done.
Lorenzo
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/15
Dear Lorenzo, Thank you for leaving a positive review to us!The hotel renovation will be done by the end of this May. So, hope we can host you gain in this summer with our new look. Thank you,
For a great price point near the PNE forum, this is the place. The staff were incredibly friendly. There was a computer issue when I checked in which cause some delay to the check in process and the staff were very apologetic. Wasn’t a big deal at all. It’s an older building. The price was right, the parking was free and gated, and there was a very simple eggs and sausage breakfast included too.
Jeffrey
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/9
Dear Jeffrey, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. Thanks for your understanding during the system error. We really appreciated it. For the breakfast, we update more items every single day. So, if you have a chance to stay with us like a week, you can experience more options. Hopefully we can host you again this summer.
6/10 Okay
Jim
2024/4/6
Liked: Cleanliness, staff & service
Jim
Stayed 2 nights in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/9
Dear Jim, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback!
The hotel is so clean quiet and convienent. Staff are helpful and considerate. The room was perfect for our family stay in the big city. Thank you!
Liz
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/9
Thank you for the review! ! It warms us to hear that you like our property and friendly staff. It's our mission to create a warm and welcoming environment for travelers like you. We hope you will stay with us whenever you find yourself in our lovely city
10/10 Excellent
mark
2024/4/4
Great!
mark
Stayed 1 night in Apr 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/9
Hi Mark, Thank for awesome review. We hope you enjoyed your time in Vancouver, and we look forward to seeing you again sometime in the future!
Good rate for the room I rented and a very nice experience.
Luis Alberto
Stayed 2 nights in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/9
Dear Luis, It's great to know that you liked our room. Also, recently, we updated our breakfast items. Hopefully you have time to enjoy it. Thank you for 5 star review.
Staff are friendly and helpful. The rooms are freshly renovated, quiet and easy to get around and lots of dining options close by.
bennett
Stayed 2 nights in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/9
Dear Bennett, Thank you so much for leaving a positive review for us. We are glad that you enjoyed our room and felt it comfortable. At Atrium Inn Vancouver, we always tried our best to provide the best service to the guests. As you know, we also have free shuttle bus to go to Canada place from 8 am - 3 pm. From there, it's so convenient for you to explore the city center. Hope you have a wonderful time in Vancouver and enjoy the beautiful weather.
Rooms were nice and clean. The only thing was the road noise. All in all a very decent place to stay. Staff was friendly and helpful.
Heather
Stayed 1 night in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/9
Thanks for writing us a review! We're always happy to hear about our guests' experiences. Thanks for letting us know that you found our staff friendly! I will be sure to pass your compliment along to the rest of the staff. We're sorry to hear about the traffic noise! As we are located near the intersection of two of the main roads downtown, outside noise can be troublesome and continues late at night. We apologize for any disturbances that this may cause. With that said, we do have free earplugs available at our 24-hour front desk! Should you be more sensitive to noise, we are also happy to accommodate you in a room that is further away from the street. Just let us know of your request as soon as you can, and we would be delighted to accommodate any requests!
Great central location. No parking for large vehicles.
mark
Stayed 1 night in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Hi Mark, We truly appreciate your review. If you need a larger parking spot, please let our front desk know to support you. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Dear Andera, Thanks for 5 star review. We truly appreciate your review. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
10/10 Excellent
Gabrielle
2024/3/21
Liked: Staff & service
Gabrielle
Stayed 1 night in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/3/23
We truly appreciate your 5-star rating and your recognition as your top choice for a hotel experience in Vancouver. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
The staff were so kind
And friendly
The breakfast was nice
And loved thst the hotel was pet friendly 🐾
Gayle
Stayed 2 nights in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/3/23
Thank you so much for taking the time to share your extensive experience! We greatly appreciate your detailed feedback. We're thrilled to hear that you enjoyed your stay and found our excellent value. We're delighted that you felt comfortable throughout your stay.We truly appreciate your 5-star rating and your recognition as your top choice for a hotel experience in Vancouver. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/3/20
Dear Fiona, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback! See you in the next trip!
Well-maintained, very professional front desk staff.
Frank
Stayed 1 night in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/3/20
Dear Frank, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback! It's fantastic to hear that you liked our renovated room. Hope to see you soon.
If i could send you pics you would be shocked how dirty it is. Not worth the money.
Cheryl
Stayed 1 night in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/3/17
Dear Cheryl, Thanks for the review. Thank you for letting us know about the state of the room but it will be helpful if we can have some details about that. We really appreciate your feedback! We have a very high standard of cleanliness at Atrium Inn so we appreciate you letting us know that the room need attention. Please also let our front desk know if there are ever any issues! We have our front desk staffed 24/7, so we would be happy to solve any cleanliness issues as soon as they are brought to our attention. Thank you again for your review, and I hope you enjoyed your time
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/3/17
Dear Mark, Thanks for taking the time to write us a review! We really appreciate that you took the time to offer us your feedback. We are glad that you enjoyed our service and gave us 5 stars review. Hope to see you again soon.
4/10 Poor
Jagseer
2024/3/14
Liked: Staff & service
Disliked: Property conditions & facilities
Very different from online pictures
Jagseer
Stayed 1 night in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/3/20
Dear Jagseer, Thanks for writing us a review! We're always happy to hear about our guests' experiences, and it help us to improve our guest services. We hope to see you again sometime soon! Thanks for staying with us, and we hope that you enjoyed your time in beautiful Vancouver.
8/10 Good
Robert
2024/3/13
Robert
Stayed 1 night in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/9
Dear Robert, Thanks so much for writing us a review! We always love hearing from our guests, and we are delighted that you had a good stay. We greatly appreciate your feedback!
We were given s newly renovated room. There was no hot water in our room for the first two days. The sink in the kitchen was not properly installed and the water leaked all underneath. Fan in bathroom didn’t work. We asked to be switched rooms and were told the hotel was full. Did not look anything close to full.
Line Marie
Stayed 3 nights in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/4/27
Dear Line Marie, We truly appreciate your review. Your feedback inspires us to maintain our commitment to exceptional service. Should your future travels lead you back to Vancouver, we'd be more than happy to host you once more!
10/10 Excellent
mike
2024/3/10
Liked: Cleanliness, staff & service, amenities
They are in the process of remodeling And the hotel looks Good on the inside But definitely needs a face lift on the outside. Nice place to stay For the price especially.
mike
Stayed 1 night in Jan 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/3/20
Thank you so much for leaving a positive review for us. We are glad that you enjoyed our room and felt it comfortable. At Atrium Inn Vancouver, we always tried our best to provide the best service to the guests. As you know, we also have free shuttle bus to go to Canada place from 8 am - 3 pm. From there, it's so convenient for you to explore the city center. Hope you have a wonderful time in Vancouver and enjoy the beautiful weather.
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/3/20
Thank you so much for leaving a positive review for us. We are glad that you enjoyed our services. At Atrium Inn Vancouver, we always tried our best to provide the best service to the guests. As you know, we also have free shuttle bus to go to Canada place from 8 am - 3 pm. From there, it's so convenient for you to explore the city center. Hope you have a wonderful time in Vancouver and enjoy the beautiful weather.
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/3/20
Thank you for the review! ! It warms us to hear that you appreciated our central location and friendly staff. It's our mission to create a warm and welcoming environment for travelers like you. We hope you will stay with us whenever you find yourself in our lovely city
8/10 Good
mark
Business traveler, Traveled with pets
2024/3/8
Liked: Amenities
Convenient
mark
Stayed 1 night in Mar 2024
Response from Keo T- GSM- Atrium Inn Vancouver. on 2024/3/20
Thank you for the review! ! It warms us to hear that you appreciated our central location. We hope you will stay with us whenever you find yourself in our lovely city