Hi Kyla,Thanks for the love! About half of our units have kitchen amenities - we'll get you into one of those room types next time!

Hi Sean,Thanks for the review! We'll aim for 5 stars next time.

Thanks Kenneth! See you again soon.

Hi Jacquie,Oh no! Being cold is not fun! TV adjustments, extra blankets, and space heaters are all things we have available so hopefully next time. Thanks for the review.

Thanks Sandra - we'll aim for 5 stars next time

Thanks Mark. Sorry we missed the target, but we'll be a better score next time.

Hi Patricia, our standard policy is to hold credit card authorizations for 5 business days, so if you paid by credit card, you should see the return of your deposit to your account in the next couple of days. Sorry for any confusion, and thank you for staying with us!

We're sorry you had a less than ideal experience, Soroosh. Let us know how we can improve so we can make it up to you next time!

Thank you for staying with us Lyndsay, we are glad you found the room suitable for your needs.

Hi Isaac,Thanks for letting me know. I have alerted our pest control vendor to the possibility from your feedback, and have moved your room higher up on our shower reno priority list. Sorry we didn't deliver where we wanted this trip, but next time!

Thanks Felisa! Our goal is 5 stars next time!

Thanks Kevin!

Thanks for the note! We'll fix that handle! Striving for 10/10 next time

Thanks Nick. We'll do better next time.

Thanks Gerald!

Hi Lynne,Hmm we just did a mattress replacement project so that's super weird. I'll have maintenance take a look! Next time try one of our larger suites - we have everything up to full kitchens, bathrooms, and living rooms :)

Thanks Sumit!

Thanks for the feedback Greg. Sounds like some of our upgrades are having an impact! I'll look into the furnishings and musty smell though - those don't sound like us!

Thanks Jose - Next time we'll get 5!

Thanks Julius. We'll be better next time.

Hi Mark,It's true AC wasn't really a thing in 1946 when we were built, and the standard room you booked is pretty bare bones, but I find we are generally quite accommodating on our refund policy exactly because we know we aren't for everyone. I looked in our messages and didn't see anything from you so I am not sure of your experience, but we ensure we treat people right.

Thanks William; we'll be better next time.

Hi Neeraj,Thanks for the note. It is true we do not have AC or daily full cleans, but we do have staff 24/7 for requests, and housekeeping does knock daily to inquire on any needs they can assist with like garbage or linens. A cockroach in the kitchen is surprising, but I have alerted our pest control vendor just in case - thanks for letting me know! Maintenance will also look into the lock. Be well,

Thanks Caitlin!

Hi Yanhua,Thanks for the note! We are indeed one of the older accommodators in Vancouver but we are working on renovations all the time. We'll be better next time, but still with amazing location!

Thanks Kalifa - we'll try for better next time.

Thanks Brandy!

Thanks James!

Hi Christopher,Thanks for the note - our staff are usually a highlight for us. Apologies for the miss. I have let maintenance know about the shower head.

Thanks for the note.

Hi Allen,It certainly can be warm - we have fans available to help! I hope you had one? If not, next time!

Thanks Jujhar!

Thank you... 5 stars next time!

Hi Alyssa,Thanks for the note. Wow thanks for letting me know - I have put your unit up our list for a shower renovation!We'll be better next time.

Thanks Ken.I agree, and we're working on upgrades all the time to get there!

Thanks Joe.

Thanks Bobbie! We have a great filming heritage and future! Glad you enjoyed :) I'll look into the furnishings in your unit, but we're rolling renovations all the time so thanks for the head's up!

Thank you!

Hi Gaetano,Sorry that was your experience. We certainly are one of the oldest properties in the city, but we are perfectly safe and are working on renovations and cleaning enhancements all the time. Hopefully next time is better.

Thanks Roy! Our team is lovely, and I am excited they helped you beat the head and enjoy your stay. Those towels are both a new item, and eco-friendly - win, win!

Thanks Brian! As you probably saw, we are working on renos as we speak, but love that you had a good stay! We'll go for 5 stars next time

Hi Justin,Thanks for the note. We'll take a look and see what we can do for a repair! We just did the flooring a year or so ago so that is sad to hear.

Hi Minsu,Sorry if this was your experience, but thanks for the note! We don't tend to find roaches, but I have flagged your room for our pest control company just in case.

Thanks Christine!

Thanks Juliane!

Hi Josephine,Thanks for your feedback. I am glad you enjoyed the freshly painted buildings! We do indeed only do full cleaning service once a week, but in 11 days we should have been in your room at least once! I'll investigate where the gap was there - apologies if we missed you, that's terrible!

Thank you!

Hi Astrid,Thanks for the note! We are indeed working hard to give the property some needed love. I have your room on my list for a reno, so next time we'll be even sharper.

Hi Elizabeth,On the upside, I am glad to hear our efforts at improvement are paying dividends outside of the room for you! I will have maintenance take a look at your shower, and follow up with housekeeping on towels. Apologies for that miss - rooms are certainly standardized to have the full complement of towels, soap, etc every time. We'll be sharper in future.

Hi Huyen,Wow I am sorry to see this - We updated our WiFi to cutting edge stuff just last year and have had no issues since. We also have new fixtures with more outlets.I'll take a look at your unit and see what's going on. Apologies for any service gaps, but thanks for letting me know.