Dear Gerald Thompson,Thank you for taking the time to tell us about your experience at the Fairmont Vancouver Airport. I am sorry that your experience did not meet your expectations; we provide microwaves and fridges upon request, I apologize if this wasn't communicated properly while you were staying with us, please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I will share your comments with the involved departments, please rest assured that we will be taking the appropriate measures to address the mentioned problems and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Carolina PerezFront Office Manager

Dear Alison Gould,Thank you for taking the time to tell us about your experience at the Fairmont Vancouver Airport. I am sorry that your experience did not meet your expectations; our pool was closed for necessary repairs and is now back in service, but we understand the frustration of not having it available during your stay, please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I have shared your comments with our team, please rest assured that we will take the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Carolina PerezFront Office Manager