Exterior

Reviews of Quality Inn

2.5 out of 5
Quality Inn
1905 Sw Frontage Rd, Van Horn, TX

Reviews

7.6

Good

Rating 10 - Excellent. 285 out of 1001 reviews" "
Rating 8 - Good. 385 out of 1001 reviews" "
Rating 6 - Okay. 191 out of 1001 reviews" "
Rating 4 - Poor. 82 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Hitomi

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/21
Dear Hitomi,Thank you for sharing your feedback with us on Expedia. We appreciate your honest rating and value your opinion. We apologize if we fell short of your expectations during your stay. If there is anything specific that we can improve upon, please let us know. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Shannon

Liked: Staff & service
Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/21
Dear Shannon,Thank you for your review. We appreciate your feedback and are glad to hear that your stay was satisfactory overall. If there are any specific areas where we can improve and earn a higher rating from you in the future, please feel free to let us know. We look forward to welcoming you back for an even better experience.Sincerely,Hotel Manager

6/10 Okay

Yuriy

Traveled with family
Liked: Staff & service
Disliked: Amenities
The pool, much advertised in photos, my prime reason for selecting this hotel was closed. "out of season" with 85 degrees outside! Breakfast very limited: waffles and bagels. Rooms just a regular motel.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/5/9
Dear Yuriy,Thank you for sharing your feedback with us. We apologize for any disappointment caused by the closure of the pool and the limited breakfast options during your stay. Your comments are valuable to us, and we'll take them into consideration as we strive to improve our services. If there's anything else we can do to enhance your experience in the future, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Manager

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy off and on to the highway. Comfy beds. Friendly staff.
Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/8
Dear Beth,Thank you for your wonderful rating and positive comments! We're glad to hear that you found our hotel conveniently located near the highway, enjoyed our comfy beds, and encountered friendly staff during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another comfortable and pleasant stay.Sincerely,Hotel Manager

8/10 Good

Sylvia

Traveled with family and small children
Liked: Amenities
Arrived to check in the girl with lip rings hardly said much and not helpful. Arrived to my room, it was clean, very dated. The door was difficult to lock and the window was unlocked. I was on the first floor which was a safety concern. The breakfast was good, scrambled eggs, bacon, sausage, waffle maker, cereals, breads, etc. I will not stay there again.
Stayed 1 night in May 2024
Response from Hotel Manager on 2024/5/6
Dear Sylvia,Thank you for sharing your detailed feedback with us. We apologize for the issues you experienced during check-in and with the condition of your room, particularly regarding the difficulty locking the door and the unlocked window, which are valid safety concerns. We appreciate your positive comments about our breakfast options. Your feedback is valuable to us, and we will use it to address the areas needing improvement. We regret that your stay did not meet your expectations, and we hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience.Sincerely,Hotel Manager

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/30
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our hotel to be a great value. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Good

Nicole

Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/5/19
Dear Nicole,Thank you for your 4 out of 5 rating! We're glad to hear you had a positive stay with us. Your feedback is greatly appreciated.We look forward to welcoming you back for an even better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/21
Dear Charles,Thank you for rating your stay with us as a perfect 5 out of 5! We're delighted that you had such a fantastic experience. If there's anything specific you loved about your stay or if you have any feedback to share, please feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

6/10 Okay

Doris

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Run down place but was happy to find a place to stay
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/17
Dear Doris,Thank you for your feedback and for choosing to stay with us. We apologize for any inconvenience caused by the condition of our property. We're glad that you found a place to stay, and we appreciate your understanding. If there's anything specific you would like us to address or improve, please let us know. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 Okay

Sean

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/18
Dear Sean,Thank you for taking the time to share your feedback. We value all guest input as it helps us improve our services. If there are any specific aspects of your stay that you would like to address or if there's anything we can do to enhance your experience in the future, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Patricia was amazing
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/17
Dear Shawn,Thank you for your perfect rating and for highlighting Patricia's amazing service. We're thrilled to hear that she made your stay memorable. We will make sure to pass along your compliments to Patricia. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Jorge L.

Very excellent work, excellent hospitality
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/13
Dear Jorge L,Thank you for your perfect rating and kind words! We're thrilled to hear that you had an excellent experience with us and that you found our hospitality top-notch. Providing excellent service is our priority, and we're glad we could meet your expectations. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

4/10 Poor

Fr. Vazken

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The check in time was complicated because EXPEDIA had changed it's accessibility requiring me to login with Google passwords, and then rechecking. It took too much time to access my reservation. At check in, the receptionist typed in all the info that was on my Expedia account. Too even more time. Once settled, the dead bolt on the door did not work. The placed looked safe enough and we were exhausted, so I just let it go. The hotel is next to the freeway and very loud. It's an older motel that has been refurbed. It was OK.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/12
Dear Fr. Vazken,We apologize for the inconvenience you experienced during check-in. We strive to provide a seamless experience for our guests and will address the issues you encountered with our reservation system and check-in process. Regarding the dead bolt, we take security seriously and will ensure that all locks are in proper working order. We regret any disturbance caused by noise from the nearby freeway and appreciate your feedback. We hope you still found some aspects enjoyable during your stay and would welcome the opportunity to provide a more satisfactory experience in the future.Sincerely, Hotel Manager

6/10 Okay

David

Traveled with partner
Area add limited resources.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/10
Dear David,Thank you for your input. We understand that the availability of resources in the area may have impacted your experience. We'll continue to strive to provide the best possible amenities and services within our control to enhance your stay. Your feedback is appreciated, and we hope to have the opportunity to better accommodate you in the future.Sincerely, Hotel Manager

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2024/4/10
Dear Gilbert,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 Good

Stephen

Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/26
Dear Stephen,We appreciate you taking the time out of your hectic day to leave a review regarding your experience staying at our hotel. If you could leave a 5-star review for us after your next visit, that would be great.Sincerely, Hotel Manager

8/10 Good

David

Liked: Amenities
Detailed info
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/8
Dear David, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms,friendly staff, good breakfast
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/6
Dear Thomas,Thank you for your positive review and perfect rating! We're delighted to hear that you enjoyed our nice rooms, friendly staff, and delicious breakfast during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful experience.Sincerely,Hotel Manager

10/10 Excellent

John

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for a quick stop on the road. Nice, quiet and clean.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/6
Dear John,Thank you for your positive review and perfect rating! We're glad to hear that our hotel provided a nice, quiet, and clean environment for your quick stop on the road. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific Inn for a great price. I booked due to its good ratings and it did not disappoint. Clean, friendly and super convenient.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2024/4/6
Dear Donna,Thank you for your wonderful review and perfect rating! We're thrilled to hear that you had a terrific experience at our inn and that we met your expectations. Providing clean accommodations, friendly service, and convenience is what we strive for, and we're delighted that you enjoyed your stay. We look forward to welcoming you back for another great experience.Sincerely,Hotel Manager

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/2
Dear Radu,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our priority, and we're delighted that you enjoyed your time at our hotel. If there's anything specific you appreciated or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another wonderful stay whenever your travels bring you back to our area.Sincerely,Hotel Manager

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/17
Dear David,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific you enjoyed or any suggestions you have for us to maintain this level of excellence, please let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

8/10 Good

William

Traveled with family
Liked: Staff & service
It’s a budget hotel, a little run down. Very limited dining in the town. Really good service.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/24
Dear William,Thank you for your feedback! We're glad to hear that you found our service to be really good. We're sorry to hear that you found our hotel to be a little run down and that dining options in the town were limited. We appreciate your honesty, as it helps us identify areas for improvement. Your satisfaction is important to us, and we'll use your feedback to make necessary enhancements to our property. We value your support and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Homero

Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/4/11
Dear Homero, Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. I hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Good

DAMARIS

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/22
Dear DAMARIS, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Monica

Traveled with family
Disliked: Property conditions & facilities
The toliet in our room did not flush well. Thought it was going to overflow a few times. Mentioned it to the front desk, was hoping they would send someone over ASAP to look at it before we needed to get back on the road, but that didn't happen.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/14
Dear Monica,Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with the toilet in your room. We understand the urgency of the situation and we apologize for not addressing it promptly. We will address this with our maintenance team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Anthony

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stopped for the evening last minute, and found reasonably priced with the amenities that we could use to save extra $$$. Thank you clean and quick check in! Thanks yiu
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/14
Dear Anthony,Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel to be reasonably priced and equipped with amenities that helped you save money. We're also pleased that you had a clean and quick check-in experience. We appreciate your kind words and hope to welcome you back soon.Sincerely, Hotel Manager

6/10 Okay

Susan

Traveled with partner
Liked: Staff & service
The rooms were not as clean as other establishments.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/14
Dear Susan,Thank you for sharing your feedback with us. We're sorry to hear that the cleanliness of our rooms did not meet your expectations. We take cleanliness very seriously and have shared your comments with our housekeeping team for immediate improvement. We appreciate your feedback and hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

8/10 Good

edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfy and breakfast was hot. As per usual the corners and tops of the wall kicks could use a good cleaning. Our shower functioned fine but it looks like areas of the fibreglass were worn through. Staff was pleasant.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/11
Dear Guest,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed a comfortable stay with us and found our breakfast to your liking. Your feedback regarding the cleanliness and maintenance concerns is valuable, and we will address these areas to ensure a more pristine environment for our guests. We appreciate your kind words about our staff and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service
Staff was very friendly.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/6
Dear Kim,Thank you for your feedback and perfect rating! We're delighted to hear that you found our staff very friendly during your stay. Providing excellent service and hospitality to our guests is our priority, and we're glad we could meet your expectations. We appreciate your support and hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Okay

Jeremy

Liked: Cleanliness, amenities
Overall the room was clean and the bed is also comfortable, average room that will better than motel 6
Response from Hotel Manager on 2024/3/5
Dear Jeremy,Thank you for your feedback and rating. We're glad to hear that you found the room clean and the bed comfortable. We apologize if the room was only average in your opinion, and we appreciate your comparison to Motel 6. Your comments are valuable to us, and we'll use them to make improvements for a better experience in the future. If there's anything specific you think we could do better, please let us know.Sincerely, Hotel Manager

10/10 Excellent

Geri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked to get room on ground floor so we could park truck outside to keep an eye on it--perfect spot! Looking forward to full breakfast tomorrow before we leave
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2024/3/5
Dear Geri,Thank you for your perfect rating and positive feedback! We're thrilled to hear that we were able to accommodate your request for a ground-floor room so you could keep an eye on your truck. We're glad to hear that you're looking forward to enjoying our full breakfast before you leave. Your satisfaction is our priority, and we're delighted that we can meet your expectations. We hope you have a wonderful stay and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Mary, Altaderna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fine for the price
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/17
Dear Mary,Thank you for taking the time to share your experience. We're pleased to hear that you found our hotel suitable for the price. Your positive feedback is valuable to us. If there are any specific aspects you enjoyed or areas where we can enhance your experience in the future, please let us know. We appreciate your business and hope to welcome you back for another enjoyable stay.Sincerely,Hotel Manager

8/10 Good

Mary

Traveled with partner, Traveled with family
Liked: Amenities
Kinda noisey being that it’s right along I-10.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2024/2/10
Dear Mary,Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel to be somewhat noisy due to its proximity to I-10. We apologize for any inconvenience this may have caused. If there are specific suggestions you have or if there's anything we can do to improve your experience, please feel free to share. We appreciate your comments and hope to have the opportunity to provide you with a quieter and more comfortable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Dirk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't be beat in Van Horn
Some of the previous reviews were correct, this place was a great stay, very nice people up front, and a very good breakfast which included bacon!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 2024/1/30
Dear Dirk,Thank you for your fantastic review! We're thrilled to hear that you had an exceptional stay with us and enjoyed our breakfast, especially the bacon! Your kind words about our staff are greatly appreciated. We strive to provide our guests with the best service possible, and we're glad we met your expectations. We look forward to welcoming you back to Van Horn soon! Sincerely, Hotel Manager

10/10 Excellent

Roberto, Los Angeles

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very well maintained rooms and the breakfast was a plus
Stayed 1 night in Jan 2024
Response from Hotel Manager on 2024/1/28
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our rooms well-maintained and enjoyed the breakfast. Providing a pleasant and comfortable experience is our priority, and we're glad to know we succeeded during your stay. If there's anything specific you particularly liked or if you have any suggestions for improvement, please feel free to share. Your satisfaction is important to us, and we look forward to hosting you again.Sincerely,Hotel Manager

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated inside. Breakfast was nice too. Not just cold cereal.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 2024/1/28
Dear Guest,Thank you for sharing your positive feedback! We're delighted to hear that you appreciated the newly renovated interior and enjoyed the breakfast variety. Providing a comfortable and enjoyable experience is our goal, and we're glad to know we met your expectations. If there's anything specific you particularly liked or if you have any suggestions for improvement, please feel free to share. Your satisfaction is important to us, and we look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Rosanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 2024/1/23
Dear Guest,Thank you for choosing our hotel and sharing your feedback. We are delighted to hear that you enjoyed your stay, appreciating our attentive service and comfortable accommodations. Your positive rating of 8 out of 10 encourages our team to continue delivering exceptional experiences.We also value your constructive criticism, and we apologize for any shortcomings you may have encountered. We will address the issues mentioned to enhance our services and ensure a better experience for future guests.Sincerely,Hotel Manager

10/10 Excellent

Janet

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Manager on 2024/1/20
Dear Janet,Thank you for leaving a 5-star review on Travelocity! We're thrilled to receive such positive feedback, and we appreciate your time in sharing your experience. If there's anything specific you enjoyed during your stay or any suggestions you have for improvement, feel free to let us know. We look forward to welcoming you back for another exceptional stay.Sincerely,Hotel Manager

10/10 Excellent

Elizabeth, Port Severn

Stayed 1 night in Jan 2024
Response from Hotel Manager on 2024/1/15
Dear Elizabeth,Thank you for the perfect 5 out of 5 rating! We're absolutely delighted to know that your experience with us met or exceeded your expectations. Your satisfaction is our ultimate goal, and we appreciate your positive feedback. We look forward to welcoming you back for another fantastic experience in the future!Sincerely,Hotel Manager

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 2024/1/10
Dear Svetlana,Thank you for giving us a perfect rating! We're thrilled to know that you had a wonderful experience during your stay. If you have any additional comments or suggestions that could make your next visit even better, please feel free to share them.We appreciate your support and hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager

8/10 Good

Arthur R.

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on 2024/1/10
Dear Arthur,Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that overall, your experience was positive. If there are any specific aspects that you believe could enhance the guest experience and contribute to a 5-star rating, please feel free to let us know.We value your feedback and hope to welcome you back in the future.Sincerely,Hotel Manager

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Hotel Manager on 2024/1/10
Dear Robert,Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience during your stay. If there are any specific areas where we can further improve and earn that extra star in the future, please don't hesitate to let us know.We appreciate your patronage and hope to have the opportunity to host you again.Sincerely,Hotel Manager

10/10 Excellent

David

Traveled with family
Very satisfied.
Both check-in and out was quick and handled very professionally by Natalie. The breakfast was superb!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 2024/1/10
Dear Guest,Thank you for your positive feedback! We're delighted to hear that Natalie provided you with a professional and efficient check-in and check-out experience. Additionally, we're pleased that you enjoyed our superb breakfast. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could hear traffic from nearby freeway.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 2024/1/10
Dear Steve,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the traffic noise from the nearby freeway. Your comfort is our priority, and we'll take your comments into consideration as we strive to improve our guests' experience. If you have any additional insights or suggestions, please feel free to share. We hope to have the opportunity to welcome you again and provide a more peaceful stay.Sincerely,Hotel Manager

10/10 Excellent

Erik

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 2024/1/10
Dear Guest,We are delighted to receive your perfect score! Thank you for choosing our hotel and taking the time to share your positive experience. We're pleased to know that you enjoyed your stay. If you have any suggestions or specific feedback on how we can make your next visit even better, please let us know. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Traveled with family
Stayed 1 night in Dec 2023
Response from Hotel Manager on 2024/1/10
Dear Guest,Thank you for taking the time to leave a review. We appreciate your feedback. If there are specific aspects you believe we can improve upon, please feel free to share more details. We value your input and strive to make every guest's experience better. We hope to have the chance to exceed your expectations in the future.Sincerely,Hotel Manager

2/10 Terrible

Steve

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Room was poorly played out. Bathroom had no counter. Outside door had big gap.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 2023/12/28
Dear Steve,We apologize for the inconvenience you experienced during your stay. Your feedback about the room layout, the absence of a bathroom counter, and the gap in the outside door is valuable to us, and we're sorry for any discomfort these issues may have caused.If there are specific details you'd like to share or if there's anything we can do to improve your next stay, please feel free to provide more information. We appreciate your input and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

10/10 Excellent

Arthur R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 2023/12/28
Dear Arthur R.,Thank you for the outstanding rating of 5 out of 5! We're delighted to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions, please feel free to share. We appreciate your positive feedback and look forward to providing you with another wonderful stay in the future.Sincerely,Hotel Manager

8/10 Good

Lindsey

Traveled with family and small children
Liked: Staff & service, amenities
I gave a three for the cleanliness because our bathroom floor wasn’t the cleanest.. the room itself was decent. The gentleman who checked us in was great. The beds weren’t the most comfortable in the world, but overall it was a decent stay for just a night sleep.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 2023/12/28
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your honesty and the constructive feedback regarding the cleanliness of the bathroom floor. We apologize for any inconvenience this may have caused. We're glad to hear that the gentleman who checked you in provided great service, and overall, you had a decent stay for a night's sleep.If there are specific details you'd like to share or if there's anything we can do to improve your next stay, please feel free to provide more information. We value your input and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Manager