"from the first that I checked in, until the very last moment, when I checked out, every contact and interaction with staff was an absolute pleasure. The people writing reviews don’t mention why the staff at fine hotels like this are so exceptional.
They are always focused on trying to help you, exuding friendly empathy, and appreciating what your issue is, and finding you a solution. Plus the Danish quality of sweetness to everything they do is a great pleasure to my Soul.
They do so with a smile, they look you straight in the eye , and then make your life easier. Imagine if you were surrounded with people like this, all your life, all the time. That’s when you would be a king! But not a president. I digress.
Here’s the things that I liked in particular - starting with the fact they got me a room with a view. You don’t understand how important that is since my mother was in that Townhall Square the night the war ended in 1945 - 81 years ago. It’s a sacred place. I picked up some ice cream around the corner and they got me a spoon at the front desk. The stopper in the tub was missing and I didn’t realize that until they actually sent someone up with me from the lobby to take a look. I know all these things might seem incidental to you, but they were very, very important to me and making me feel at home in my favorite country in the entire world. They also made me feel good about the limited Danish that I can speak which I learned as a boy and I am in my 60s now."
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