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Hacienda Kaan Ac

4.0 star property
Tranquil garden retreat offers al fresco dining, attentive concierge service, and rejuvenating spa treatments for visitors seeking a peaceful getaway

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Hacienda Kaan Ac offers a peaceful escape in the shopping district. Enjoy cooked-to-order breakfast at El Filibustero, spa massages, or lounge by the outdoor pool. The resort features an on-site bar and free in-room WiFi for complete relaxation.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Luxury Suite, 1 King Bed (Jacuzzi)

Premium bedding, iron/ironing board, wheelchair access

Luxury Suite, 1 King Bed (Jacuzzi)

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Villa, 1 Bedroom, Garden View

Standard Villa, 1 Bedroom, Garden View | Premium bedding, iron/ironing board, wheelchair access

Standard Villa, 1 Bedroom, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Villa, Refrigerator & Microwave, Garden View

Family Villa, Refrigerator & Microwave, Garden View | Premium bedding, iron/ironing board, wheelchair access

Family Villa, Refrigerator & Microwave, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 20 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Studio Suite, 1 King Bed

Premium bedding, iron/ironing board, wheelchair access

Junior Studio Suite, 1 King Bed

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio Suite, Mixed Dorm, Balcony, Garden View

Premium bedding, iron/ironing board, wheelchair access

Standard Studio Suite, Mixed Dorm, Balcony, Garden View

  • Garden view
  • Sleeps 4
  • 2 King Beds

About the neighborhood

Located in Valladolid, Hacienda Kaan Ac is in a shopping district. The area's natural beauty can be seen at Cenote Chichikan and Francisco Canton Rosado Park, while Museo de San Roque and Casa de los Venados are cultural highlights.
Map
Carretera Periferica Cancun Merida, Carretera Federal 180, Valladolid, YUC, 97780

What's nearby

  • Cathedral of San Gervasio
    Cathedral of San Gervasio
    15 min drive - 5.4 km
  • Cenote Zaci
    Cenote Zaci
    15 min drive - 5.4 km
  • Mercado Municipal
    14 min drive - 5.0 km
  • Calzada de los Frailes
    15 min drive - 5.4 km
  • Convent de San Bernardino de Siena
    15 min drive - 5.8 km

Getting around

  • Mérida International Airport (MID)
    122 min drive

Restaurants

  • The Italian Coffee Company
    8 min drive
  • All Natural jugos & licuados
    6 min drive
  • Loncheria Olich
    8 min drive
  • Los Pepes
    8 min drive
  • La sirenita
    8 min drive

About this property

Hacienda Kaan Ac

Upscale resort in a shopping district
At Hacienda Kaan Ac, you can look forward to a terrace, a garden, and a bar. Treat yourself to a massage or other spa services. The on-site Regional cuisine restaurant, El Filibustero, offers breakfast, lunch, and al fresco dining. Guests can also expect to find a business center.
Other perks at this resort include:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and wedding services
  • Smoke-free premises, concierge services, and meeting rooms
Room features
All guestrooms at Hacienda Kaan Ac offer comforts such as premium bedding and air conditioning, in addition to amenities like bathrobes and room service.
More amenities include:
  • Free toiletries and hair dryers

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Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Filibustero

Things to do

  • Outdoor pool

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 1 floor
  • Banquet hall
  • Built in 1582
  • Colonial architecture
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Information provided by the property may be translated using automated translation tools

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 21 are not allowed at this adults-only property; all guests 21 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 200 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Guests under 21 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

HACIENDA KAAN AC
HACIENDA KAAN AC Hotel
HACIENDA KAAN AC Hotel Valladolid
HACIENDA KAAN AC Valladolid
Hacienda Kaan Ac Resort Valladolid
Hacienda Kaan Ac Resort
Hacienda Kaan Ac Resort
Hacienda Kaan Ac Valladolid
Hacienda Kaan Ac Resort Valladolid

Frequently asked questions

Does Hacienda Kaan Ac have a pool?

Yes, this property has an outdoor pool.

Is Hacienda Kaan Ac pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hacienda Kaan Ac?

Check-in start time: 3 PM; Check-in end time: 9:00 PM.

What time is check-out at Hacienda Kaan Ac?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hacienda Kaan Ac provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 200 per vehicle applies.

Where is Hacienda Kaan Ac located?

Situated in a shopping district, this resort is 2.2 mi (3.5 km) from Cenote Chichikan and within 6 mi (10 km) of Mercado Municipal and Cathedral of San Gervasio. Valladolid Municipal Palace and Museo de San Roque are also within 6 mi (10 km).

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Reviews

Hacienda Kaan Ac Reviews

8.2

Very Good

8.8

Cleanliness

8.6

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 63 out of 106 reviews
Rating 8 - Good. 15 out of 106 reviews
Rating 6 - Okay. 7 out of 106 reviews
Rating 4 - Poor. 13 out of 106 reviews
Rating 2 - Terrible. 8 out of 106 reviews

Reviews

Verified

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience! The grounds were phenomenal and the staff (Jessi) was incredible!!!! Highly recommend.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property rich in history
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

zeinab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cancún is beautiful but very touristy and not much privacy, hacienda offers peace and tranquility. Staff takes pride in the hacienda and it shows. Hacienda is perfect for history buffs or anyone that just wants to feel like they are in a fairy tale.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Great conditions of this historic Hacienda, it’s a privilege to be able to spent a day here. Like traveling to the past. Excellent Staff service, cleanliness and hospitality. Delicious food!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda Kaan Ak was a fabulous experience and stay. This was mainly driven by the caring and humble staff that work there. The staff keep the heart beating of the hacienda. There is so much more potential for the grounds itself and I wish it and the owner well in continued development of the property
Stayed 8 nights in Feb 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning

We spent 5 nights at this beautiful hotel . A short distance from town. A huge property in beautiful grounds. So peaceful waking up to the bird noises in the garden and nothing else to disturb the tranquility . We had the whole place to ourselves for the first night which was magical. Friendly staff. One point , for a hotel of this quality and prices , breakfast should really be included . Apart from that , I would thoroughly recommend
Stayed 4 nights in Feb 2025
Verified

8/10 Good

François

Liked: Cleanliness, staff & service, property conditions & facilities
If you want a nice and quiet place far from the noisy animations of streets and restaurants, and do not care about the absence of Wi-Fi in the bedrooms, this is a perfect place to go. Nice woody environment, with birds singing. The rooms are clean, and give us the impression of going back to the 19th century time with old fashion furniture. The staff is very nice and efficient. There is a place for the breakfast but we did not use it so I cannot comment of that.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were amazing! They went above and beyond for our group and had great communication. The pictures didnt match up in real life compared to the website. Very lack luster. Because of the photos we expected high-end. But it was definitely not that. The restaurant did have good food but hours are very limited. The breakfast was not included even though it said it was on the reception sign and online. The website also stated it has transportation to the airport. It was just a very run down small taxi that barley made ot to the airport. Next time i would book my own transfer. However thats not the staffs fault but the hotels. All in all it was a great stay and we would be back just because of the kind staff.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

wilma

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Absolutely amazing setting! We stayed in the ‘museum’ part. Gorgeous gardens. According to my husband, ‘a cross between faded elegance and somewhat abandoned. Big room with a 4 poster bed, high ceilings and solid wooden shutters.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Underwhelming.

Beautiful grounds , tranquil, with a sense of it's history still intact.Room was clean but could use a refresh. Overall a pleasant oasis from the hyper active energy of Valladolid centro. Understaffed, although maybe that's due to off season.Still, no help getting luggage to the rooms and no refreshments available in the afternoon.It would be helpful to have at least minimal food and drink available upon check in for arriving guests.We were not made aware that the restaurant closed at 3pm, necessitating a journey into town for dinner. Overall a decent place for a bed and a pool, but not much more. FYI, Valladolid is a fifteen minute drive , a 170 peso /$10USD taxi ride away.
Stayed 2 nights in Jul 2023
Verified

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury Hacienda My Ass!

Photos can be very deceiving and so can customer reviews! Our one night stay at the Hacienda Kaan Ac was by far one of the worst stays on our entire trip to the Yucatan. I have stayed in wonderful centuries old villas in Italy and Spain in the past so I thought I knew what I was getting into but I was seriously mistaken. 1. The GPS on our phones does not take you to the entrance to the hacienda. It took us forever to figure out how to get inside because of the GPS and lack of signage. 2. The guard at the gate who let us in was standing by during the day with the gate down but left the entrance unattended and the gate wide open after dark. 3. There was no one to help us with our bags down several flights of wet and slippery outdoor steps to our basement level, cave like room, The staff left mid afternoon and it seemed no one was on the premises except us until the next morning. The receptionist did take us to the room but did not give us a tour or a map of the rather larger property. We had to figure that out on our own. 3, When we did encounter various issues, there was no staff to be found. We needed extra towels, the water pressure was barely more than a trickle. We did not have enough pillows or towels and had to use our one bath towel as an improvised pillow that evening. No wifi was available unless outside. The mattress was as hard as a rock. I could go on and on but I’ll just say don’t stay there!
Stayed 2 nights in Nov 2024
Verified

2/10 Terrible

Fridda

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible hospedaje, no tenían internet, ni TV , no contaban con servicios de agua caliente y el cuarto olía muchísimo a Caño, no me gustó nada! No regresaría
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Raymundo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una hacienda tiene incomodidades pero nada que no puedas solucionar, excelente la atención la habitación era un departamento nos hospedaron dentro del museo en verdad una sola ves en la vida uno debe permitirse hospedarse en un hacienda Solamente mejoren la señaletica dentro de las instalaciones y el restaurante pésimo de ahí en fuera vale todo lo que pagas.
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Nicolas

Disliked: Cleanliness, staff & service, property conditions & facilities
Pas de personnel, pas de restaurant pour diner, pas de petit déjeuner, pas de possibilité de prendre un café. La propreté de la chambre est loin d'être bonne,
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para estar tranquilos
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Arizbe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y tranquila la estancia
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar precioso, la gente muy amable. Lo único malo fue que no había internet.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien todo
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

MARIO MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Super recomendado es una chulada de hacienda
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Fabi

Liked: Cleanliness, amenities, property conditions & facilities
Muy amables todos. Limpio y cómodo. Hermoso lugar
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Me encantoooo! Quiero volver. Lo único que pediría es que tuvieran algún servicio de comida por la tarde noche. Pero al haber cocina dentro de las villas pues no afecta, llevas cosas del Oxxo.
Stayed 1 night in Jun 2023
Verified

2/10 Terrible

Nathalie

Disliked: Staff & service, property conditions & facilities, room comfort
Intérieur lugubre. Manque d éclairage,meubles et décoration vieillots. Le style mexicain peut être respecté mais il y a un minimum. L extérieur pourrait être bien mais l ensemble est mal entretenu. Très cher pour la prestation. Le personnel ne comprend pas un mot d angjais
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Carlos Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar von arquitectira de castillo y hacienda , fundada en 1548
Verified

4/10 Poor

Mercedes

Disliked: Staff & service, property conditions & facilities

Joya mal administrada

El lugar es precioso el problema es la falta de personal y el servicio , dicen qué hay Restaurant lo cual es falsoy presumen de un hotel de 4 estrellas y no llega a dos el lugar insisto es un joya , mal administrada
Stayed 1 night in May 2022
Verified

4/10 Poor

Evan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Although this venue is charming from an historical perspective, it’s not ready for hotel guests. We had no towels or drinking glasses, and the air-conditioning did not work. The front desk closed at 5:30 pm
Stayed 1 night in Feb 2022