Several issues were experienced throughout the 4 night stay.
We are younger adult females and felt as though that our age made us taken less seriously and treated like leeches. Opening the mini fridge we noticed it was emitting a lot of heat. Besides making the room uncomfortable, we thought it might be a fire hazard. We called the front desk and after over an hour, no one had come. We called again and they said that no one was coming, and offered no resolution, so we had to unplug the fridge. Only after the second day did they replace the fridge and fix the A/C, however it never ended up being very strong. We wanted some ice since the room had lukewarm tap water at best, and were treated as if we were a massive inconvenience and not even spoken to. We would have rather paid for it and been treated like humans. I came to breakfast 20 minutes after the other two in my group had come down, and the staff at the front desk were really unhelpful and dismissive when I tried to enter the breakfast hall, saying my room # does not exist and dismissing me to the side— after I said that my friends were inside. Only when my friend came up did she finally decide to confirm my last name and let me in. When we tried to call a taxi upon check out, we asked for a large cab multiple times while clearly carrying 3 large suitcases and bags. The cab driver arrived in a small car and was extremely angry at US, expressing her frustrations frequently throughout the ride.