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Reviews of Wayqey Lodge

3 out of 5
Wayqey Lodge
Quinta Venecia, Larespampa s/n, Urubamba, Cusco

Reviews

8.0

Very Good

Rating 10 - Excellent. 12 out of 24 reviews" "
Rating 8 - Good. 6 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 3 out of 24 reviews" "

8.8/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Paul

Disliked: Staff & service, property conditions & facilities
Don't Stay Here!
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Victor Chino - Jefe de Reservas on 2019/11/21
Estimado Sr. Ricardo. Gracias por tomarse un tiempo en evaluar nuestros servicios e instalaciones. Saludos cordiales.

2/10 Terrible

Reshma

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A VERY NEGATIVE EXPERIENCE.
Awful-there was no road access to the building-had to walk each day with luggage to the hotel from a distant adjacent road for 10plus minutes.COULD NOT BELIEVE IT.Contacted hotel.com immediately-Nothing was resolved to our satisfaction-A REAL let down from HOTEL.COM.To top it off, there was no hot water or at times electricity..Non accessibility to hotel due to construction was not disclosed at all.Pictures are really deceptive.
Stayed 2 nights in Aug 2019

6/10 Okay

Jessie, Denver, CO

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Beautiful property with great potential, however, be ware of significant construction outside the property that greatly affects the functions of the property right now. It's out of the way with no roads in at this time. Condos are very nice but a decent walk to restaurants. Staff is amazing.
Stayed 2 nights in Aug 2019

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Great Lodge in rural Urubamba
We stayed here a night on our Sacred Valley trip. The lodge is a a great property with everything you could need on your stay. The rooms are nice, clean, and spacious in a beautifully maintained safe compound. Breakfast is good, but on property dining options for other meals is very limited. We arrived and departed by an adventurous taxi ride as the location is a bit off the main path. Our driver had to consult a local Peruvian to find the correct through street for access to the property.
Stayed 1 night in Jul 2019
Response from Victor Chino - Reservations Manager on 2019/7/25
Dear Mr Kevin, Thank you very much for your review. We are taking note of those details in order to make it much easier for our guests to get to our property. Best regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible setting with lovely grounds. Very nice and well kept apartment- would’ve liked to stay longer. Staff is wonderful, friendly, and helpful.
Stayed 2 nights in Jul 2019
Response from Victor Chino - Reservations Manager on 2019/7/25
Dear guest. Thank you for your feedback. We truly appreciate your words. These encourage us to keep on improving in order to provide exceptional service. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Victor Chino - Reservations Manager. on 2019/6/7
Dear guest. Thank you for your review. Best regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nature Acess to location was impossible. B Need vommunications on main street leading to the hotel
Stayed 4 nights in Dec 2018
Response from Guest Experience Team on 2019/1/8
Dear Guest, Thank you for staying at Wayqey Lodge. We make our best in order to provide good quality service in relation to the service and confort to all of our guest. We are taking note of your comment so we can keep on improving our service. Best regards.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip to Urubamba
The lodge is pretty new, very clean and in great condition. The restaurant was also great. The only recommendation I gave to the owner is that they need to have tourist information at the reception of the hotel. The hotel is located out of Urubamba, a nice village, but without any tourist attraction in there. It is only 30 minutes from Ollantaytambo, where the train departs to Machu Picchu.
Stayed 3 nights in Oct 2018
Response from Guest Experience Team on 2018/10/18
Dear Alejandro, Thank you for your comment it was a pleasure to have you in our Wayqey Hotel, I encourage you to continue sharing your experience with us. We hope you come back soon!

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lodges are so beautiful and stylish. Very comfortable. Worth the long drive to get here.
Stayed 1 night in Aug 2018
Response from Guest Experience Team on 2018/8/24
Dear Karina, Thank you for your comment it was a pleasure to have you in our Wayqey Hotel, I encourage you to continue sharing your experience with us. We hope you come back soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing. We loved it.
Stayed 2 nights in Aug 2018
Response from Guest Experience Team on 2018/8/24
Dear Jennifer, Thank you for your comment it was a pleasure to have you in our Wayqey Hotel, I encourage you to continue sharing your experience with us. We hope you come back soon!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Urubamba
The Wayqey was amazing. Great accommodations, food, and service. A full-day guided taxi service to three top sites was a bonus. The taxi service to the airport was a great value.
Stayed 4 nights in Jul 2017
Response from Guest Experience Team on 2018/8/24
Dear Susan , Thank you for your comment it was a pleasure to have you in our Wayqey Hotel, I encourage you to continue sharing your experience with us. We hope you come back soon!

10/10 Excellent

Gaby Soledad

Stayed 2 nights in Nov 2022

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
El personal fue muy amable y todos los servicios proporcionados.
Stayed 1 night in Nov 2020

2/10 Terrible

Roberto

Disliked: Staff & service
Mala experiencia
Tuvimos una mala experiencia pues no pudimos llegar al hotel en carro. Tuvimos que caminar dos cuadras con el equipaje y estaba lloviendo. Los allrededores no son muy agradables tampoco. El hotel deberia avisar este detalle a sus clientes. El hotel en si esta bonito pero en una muy mala ubicacion
Stayed 2 nights in Dec 2019

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un relajo :)
Excelente lugar para ir en familia, lindas habitaciones y el personal súper amable, lo recomiendo :) Fuí con mi hija de 5 años y la pasamos súper, en la noche nos prendieron una fogata.
Stayed 2 nights in Nov 2019
Response from Víctor Chino - Jefe de Reservas on 2019/11/22
Estimada Melissa, Muchas gracias por dedicarnos un tiempo para evaluar nuestros servicios e instalaciones. Esperamos poder contar con vuestra presencia en una siguiente oportunidad. Saludos cordiales.

4/10 Poor

MATIAS

Liked: Cleanliness
Disliked: Staff & service, room comfort
una decepcion
esta muy mal ubicado y solo una persona, con toda la voluntad, pero de manera insuficiente, trata de mantener el circo andando...una lastima, porque la infraestuctura no es mala...
Stayed 2 nights in Sep 2019
Response from Víctor Chino - Jefe de Reservas on 2019/11/21
Estimado Sr. Matias, Gracias por sus comentarios. Hemos tomado nota de sus apreciaciones para poder realizar una reinfraestructura en nuestra forma de trabajo. Atte.

8/10 Good

Sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful lodge
Very beautiful lodge. Not much to see in the city. Wthe staff was very nice to transfer our reservation to Cusco without any further charges.
Stayed 8 nights in Sep 2019
Response from Victor Chino - Reservations Manager on 2019/11/15
Dear Sofie, Thank you very much for taking a time to write a review about us. WE truly appreciate your words that encourage us to keep on working with effort and passion for al of our guests. Best regards.

8/10 Good

Agustin

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel en Urubamba
El hotel tiene todas las comodidades. El acceso para llegar es algo complicado las ultimas 5 calles. El agua caliente no estuvo acorde al hotel. En varias oportunidades le tuvimos que pedir que prendan las termas. Las instalaciones esta muy bien pero deben corregir esos detalles.
Stayed 4 nights in Jul 2019

6/10 Okay

Rafael

Disliked: Staff & service
Mejorar el nivel de servicio urgente
Su personal está muy poco capacitado.
Stayed 2 nights in Dec 2018
Response from Guest Experience Team on 2019/1/6
Estimado, Gracias por su estadía en Wayqey Lodge, Nosotros nos esforzamos por brindar el mejor servicio de calidad en relación a la estadía de nuestros huéspedes. Estamos tomando nota de su comentario, de esta manera redargüir y realizar mejoras en relación nuestro servicio. De nuestra consideracion

10/10 Excellent

Gianniana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Excelente la comodidad los servicios bien limpios muy atentos con los huéspedes .
Stayed 6 nights in Jul 2018
Response from GUEST EXPERIENCE TEAM on 2018/8/19
Estimada Gianniana, muchísimas gracias por la preferencia, en Wayqey Lodge estamos muy contentos de que haya podido disfrutar su estadía con nosotros.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodo
Muy atentos, lugar limpio y comido.
Stayed 2 nights in Oct 2017
Estimado Javier, Gracias por su comentario fue un placer poder tenerlo en nuestro Wayqey Lodge, lo animo a que pueda seguir compartiendo su experiencia con nosotros. ¡Esperamos que vuelva pronto!

10/10 Excellent

Joaquin, Ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No esperábamos tanto: simplemente buenísimo
Veníamos de una experiencia un tanto especial con un Hotel (hostal) en Cuzco y cuando llegamos a Urubamba la cosa pintaba no tan divertida. En principio para llegar hay que pasar justo por el atrio de una iglesia y luego tomar una calle serpenteante de tierra y lodo (había llovido varios días). Nuestra familia comenzó a cuestionarse si habría sido una buena elección (la hicimos por expedia y con precio especial de descuento). Total que llegamos al portón de acceso a la propiedad y cuando nos abrieron fue una gratísima sorpresa. Un hotel bien distribuido (son cabañas con dos "apartamentos")... el lobby fuera de lo común ya que es una construcción a la izquierda del predio con la recepción, una salita y el comedor... Las cabañas totalmente equipadas, caben hasta 8 personas y en muy buenas condiciones, dos baños completos!. El personal es maravilloso, una noche decidimos quedarnos ahí y nos organizaron una fogata, con pizzas y donde convivimos con otros huéspedes se convirtió en una tertulia familiar muy amena... El desayuno sencillo pero muy bueno: huevo, jamón, fruta, pan, café, té... y como cada cabaña tiene su propia cocineta equipada, fuimos al pueblo y compramos para hacer pasta y algunos bocadillos para nuestro viaje a Machu Picchu. Se los recomiendo ampliamente ya que está a 30 mins de Ollantaytambo, de donde sale el tren a Machu y en comparación con hoteles de ahi o de Machu es mucho, pero mucho más barato. Otra cosa que pocos hoteles tienen... son para familias.