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"We had the worse experience of any kind . The hotel isn’t luxury . Everything outdated and the service was appalling . We stayed one hour in the property and instantly checked out as it was so bad . We couldn’t see ourselves staying for five nights in a dirty environment and the staff that couldn’t be bothered and everything was an effort . We wrote to the general manager and the hotel office and didn’t even get an acknowledgment or even a reply . We even asked for a manager when we were there and they said there were none . An appalling experience all along "

"Alaya is conveniently located in downtown Ubud, close to many great restaurants, Monkey Forest, Coco Market, and Yoga Barn, and within walking distance of Ubud Palace. The resort also offers plenty of amenities. The staff are always ready to help, and the room is very comfortable and well-appointed. I’m very happy with my choice of Alaya Resort Ubud!"

"I didn’t go to the gym because I was very busy with all the activities."

"The stay was great! Check in was super quick but I checked in in the evening after a 3 hour flight. The room was good to just that the AC took a long time to cool the room and made some noises (it needs cleaning). This hotel is one of the few hotels in central Ubud that has a rooftop pool. Breakfast was adequate but nothing to shout about. Close proximity within 1 min to Coco Supermarket which often the meeting point for tours."

"We are very happy with the service and staffs are friendly and helpful"

"Very nice and genuine staff. I Love my room "

"Our stay at The Lokha Ubud Resort & Spa was nothing short of magical. We stayed in a valley view room and waking up to the peaceful sounds of the river flowing below was incredibly serene. The setting is absolutely beautiful — surrounded by lush greenery and nature, it felt like a true escape. The staff were exceptional — warm, attentive, and always smiling. The breakfast buffet was generous and delicious each morning, with plenty of options to enjoy. The complimentary shuttle service into central Ubud made exploring very easy, and we found ourselves visiting the Ubud markets frequently. Returning to the calm of the resort after busy market visits was the perfect balance. The spa experiences in Ubud were unforgettable, and The Lokha provided a peaceful and comfortable base for everything we wanted to do. An absolutely fantastic stay — we would return in a heartbeat."

"Staff was excellent. Location is perfect. Rooms are clean and big. "