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Reviews of Puri Wulandari a Boutique Resort and Spa

5 out of 5
Puri Wulandari a Boutique Resort and Spa
Desa Kedewatan Ubud Gianyar, Ubud, Bali

Reviews

9.4

Exceptional

Rating 10 - Excellent. 118 out of 158 reviews" "
Rating 8 - Good. 28 out of 158 reviews" "
Rating 6 - Okay. 7 out of 158 reviews" "
Rating 4 - Poor. 2 out of 158 reviews" "
Rating 2 - Terrible. 3 out of 158 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Salim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, the view from the villa, the staff and the quality of the service: everything was perfect!! We can't wait to go back.
Stayed 4 nights in Feb 2024

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were sad that only spent one night place was in believable
Stayed 1 night in Dec 2023

10/10 Excellent

Ashkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Sushil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely stunning
Stayed 2 nights in May 2023

10/10 Excellent

timothy, mountlake terrace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent service. Great food. Friendly staff
Stayed 4 nights in Feb 2023
Response from Marty Uli on 2023/2/25
Dear Timothy,Thank you so much for your extend stay with us and we are happy to hear that you had an excellent stay with us. We are delighted to hear that you found us as great location in Ubud with our excellent service, food and had experience our genuine care from our staff member. Once again, thank you for your valuable feedback from your recent stay with us and we are looking forward to have another great holiday in the near future.

6/10 Okay

Mena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is amazing and the staff is so friendly. However, I experienced a theft there. One of the team stole $100 of my money that was placed in my back and when I reported to the management they did not take any action only giving me a free massage. I had to not clean my room consistently because I did not trust the housekeeping team anymore.
Stayed 6 nights in Feb 2023
Response from Raynita Evyanti Rahardjo - Operational Manager on 2023/2/24
Dear Mena,Thank you for the review that you gave us.Once again, we apologize for the unfortunate incident that you experienced, from our side we had investigate with our team and we offered assistance to make a police report to get deeper investigation under law procedural, as I do believe we will not harm our reputation and integrity.However you refused it.Besides, as a good will, we gave the free massage for your birthday since we notice that you spend most of your time out of our hotel.We thank you for the feedback once again and we will share throughout our team.

10/10 Excellent

timothy, mountlake terrace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and view. Clean modern villa with great amenities including fresh fruit, desserts and bottled water.
Stayed 2 nights in Feb 2023
Response from Marty Uli on 2023/2/25
Dear Timothy,Thank you very much for taking your time to give us an excellent review on Expedia. It's so lovely to hear that you had a great experience with us and the every aspect during your stay with us from the location, beautiful view, our villa with great amenities exceeded your expectations. We are looking forward to welcoming you back soon in Puri Wulandari A Boutique Resort & Spa.

10/10 Excellent

Radhika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with the most helpful staff. A stay that my husband and i will always remember. Only feedback - need more options in the menu! A very limited dining menu
Stayed 4 nights in Jan 2023
Response from Marty Uli on 2023/1/26
Dear Radhika,Thank you for taking the time to share your recent experience at Puri Wulandari A Boutique Resort & Spa, I was delighted to hear that you had an excellent stay and a remarkable stay.I regards to the menu, we will share to our related department and do the necessary action.We do hope to welcome you back soon to experience our beautiful property.Best Regards,Marty Uli - Puri Wulandari A Boutique Resort & Spa

10/10 Excellent

Farzin Ghayour

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise on earth! The resort was absolutely amazing! This was our first time in Bali and wanted a hotel that was outside of the busy downtown core but still close enough to visit during the day. This hotel was beautiful and the staff was amazing. they were kind, warm and you can really tell they take pride in the location. The location has the essential Bali feel and has the character and charm that transports you to the region. The villa was private, with the most amazing view. the resort also has free shuttles everyday to Ubud centre which makes day trips so easy. We are already planning our trip back and suggest you book your stay ASAP.
Response from Marty Uli on 2022/11/5
Dear Farzin Ghayour,What a pleasure to spend a few minutes reading about how much you enjoyed your recent stay at Puri Wulandari A Boutique Resort & Spa. It is reviews such as yours that make being a part of Puri Wulandari A Boutique Resort & Spa family so rewarding. I will surely share your positive review about your experience with our team to further inspire them. Thank you for your good point of view with our location, staff, lovely views of Ayung Valley, our free shuttles into town furthermore, as guest satisfaction is the heart and soul of Puri Wulandari A Boutique Resort & Spa experience, I am happy to read that you were able to experience our team’s genuinely caring service during your stay. Thank you again for taking a few valuable moments out of your day to reach out to us, and we look forward to hearing from you again soon. Best Regards,

10/10 Excellent

Rafat N

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A peace of heavens, it is one of the best hotels i ever stayed in. the best for relaxation, with the best cheerful, smiling, helpful and gentle stuff ever. Breakfast is great and service is exceptional and exceeded our expectations.
Stayed 3 nights in Aug 2022
Response from Marty Uli on 2022/8/16
Dear Rafat, Thank you for your incredible feedback during your stay, you really make our day. We are delighted to know that you had a relaxing and remarkable stay with us from our impeccable services and genuine care from all of our team member. We are looking forward to welcoming you back home soon. Best Regards, Marty Uli - Puri Wulandari A Boutique Resort & Spa

10/10 Excellent

Karen Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolute delight it was to stay at Puri Wulandari. From the moment we arrived at this beautiful setting we relaxed exactly as we had hoped for. The staff are all outstanding, honestly they are so willing to help in any way they can, it was heart warming. The villas are comfortable and spacious with beautifully kept gardens, views etc - so tranquil. A special shout out to chefs Made Sumayasa and Putu for the cooking class, which started with an early morning visit to the market and culminated in a delicious Balinese 3 course lunch. It was such fun and we had a ball learning from your experience. Thank you to all your amazing staff - they make Puri Wulandari very special.
Stayed 5 nights in Jul 2022
Response from Marty Uli on 2022/7/28
Dear Karen, Thank you so much for staying with us and sharing your delighted and remarkable stay with us. I am happy to read that you were able to experience our team’s genuinely caring service during your stay. And also thank you for your good point of view with Chef Made Sumayasa and Putu for your cooking class. Thank you again for taking a few valuable moments out of your day to reach out to us, and we look forward to hearing from you again soon. Best Regards, Marty Uli Puri Wulandari Ubud

10/10 Excellent

Capucine

Stayed 2 nights in Jun 2022

10/10 Excellent

Danielly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning!
This is one of the most amazing properties I have ever stayed. The place has beautiful views, the room is absolutely stunning and the staff treated us like VIP guests! the food and the spa were top notch and I highly recommend!
Stayed 1 night in Jun 2022
Response from Marty Uli on 2022/6/11
Dear Mrs. Danielly, What a pleasure to spend a few minutes reading about how much you enjoyed your recent stay at Puri Wulandari A Boutique Resort & Spa. It is reviews such as yours that make being a part of Puri Wulandari A Boutique Resort & Spa family so rewarding. Thank you for sharing the beautiful pictures during your stay with us. And thank you for your positive review about our staff, food and spa. I will surely share your experience with our team to further inspire them. Thank you again for taking a few valuable moments out of your day to reach out to us, and we look forward to hearing from you again soon. Best Regards, Uli - Puri Wulandari A Boutique Resort & Spa

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay from start to finish. It’s a beautiful, quiet location with wonderful villas, each with their own pool. The service was excellent. All requests were fulfilled quickly and completely- meals, transportation, and room service (definitely recommend having breakfast in-villa every morning!). Great stay and would definitely return again if I go back to Bali!
Stayed 3 nights in Apr 2022
Response from Marty Uli on 2022/4/25
Dear Mr. Douglas, What a pleasure to spend a few minutes reading about how much you enjoyed your recent stay at Puri Wulandari A Boutique Resort & Spa. It is reviews such as yours that make being a part of Puri Wulandari A Boutique Resort & Spa family so rewarding. I will surely share your positive review about your experience with our team to further inspire them. Thank you for your good point of view with your villa, the serenity, the lovely view from your villa, the private pool, the meals, our transportation services and also the room services. Furthermore, as guest satisfaction is the heart and soul of Puri Wulandari A Boutique Resort & Spa experience, I am happy to read that you were able to experience our team’s genuinely caring service during your stay. Thank you again for taking a few valuable moments out of your day to reach out to us, and we look forward to hearing and welcoming you back to Puri Wulandari A Boutique Resort & Spa. Best Regards, Marty Uli

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019
Response from Uli on 2020/2/25
Dear Anonymous, Thank you for your excellent review post your recent stay with us in Ubud. Pleased to learnt that you had an enjoyable and remarkable stay with us. We are looking forward to welcoming you back soon with another great journey and experience in Bali. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from juli on 2020/1/13
Dear Anonymou, Thank you very much for your kind score, and we look forward to welcoming back to our resort. Kindest regards, Juli

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay and recharge. The team here are just brilliant and so kind and went out of their way to ensure my wife and I were always treated well. Above Western prices for drinks... be warned! Restaurant best value with the Indonesian flavors which are wonderful. Western menu not well executed at all and over priced. Great value breakfast to have bundled in room rate. Villas are first rate, though a little tired. But views of the valleys from the lounge areas and private pools are the winners here.
Stayed 7 nights in Dec 2019
Response from Uli on 2020/1/10
Dear Anonymous, Thank you very much for your valuable and honest feedback following your stay at Puri Wulandari A Boutique Resort & Spa. I am happy to learn that you enjoyed the various facilities and our services, the room design and access to Puri Wulandari A Boutique Resort & Spa. In regards with western menu in our restaurants, we will review to maintain our quality of product and service at the best. We do hope that we will be able to welcome you back to experience Puri Wulandari A Boutique Resort & Spa again. Best Regards,

2/10 Terrible

Shan, San Francisco

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually never write such feedbacks but if it has to help other travelers, it has to be true. Guys, this place is extremely over priced in terms of accommodation and then for food which is far worse than a normal food, very ironical to say this for a boutique resort in Bali, but staff is rude. We were even denied complimentary stuff in the hotel. If you do not want to ruin your trip, I would recommend you to steer away from browsing this place.
Stayed 2 nights in Dec 2019
Response from Uli on 2019/12/30
Dear Ms. Shan, Thank you for staying with us and sharing your experience. It dismayed us that your experience less than expected. Please accept our sincere apologies. It was therefore with great surprise to read your comment on Expedia that you also addressed the issue pertaining to the over pricing and our quality food were beyond your expectations which can caused the misleading of our clientele and our reputation. We recalled your complaint regarding your laundry case but we are unfortunately not able to find any record that you did mention regarding the over price and our quality food during your stay with us. We are committed to clarify any concern you may have in regards to your benefits and service before you check-out from our property, however you have denied the options that we have offered to your cloth/ laundry case. We have re-processed your cloth and returned it in new condition. We have waived your laundry charges, even we have offered you to waive your dinner but finally you have refused it and came out with the option that we have to compensate your cloth with the non-reasonable price available in the original store. Guest satisfaction will always remain to be the entire team's priority. We embrace guest feedback as we consider detailed comments to be a cornerstone of our quality management and most importantly a great asset in improving our services for future guests. Once again, please accept our sincere apologies. We look forward to an opportunity to stay with us again and provide you with flawless experience. Sincerely yours,

10/10 Excellent

Jill

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most beautiful hotel I’ve ever seen
Absolutely blown away by this hotel. The staff were beyond accommodating, they were fun, generous and kind. Each of them knew our names and itineraries daily, asked about our adventures gave us great tips and introduced us to not only their culture but their personal lives as well. Hands down the most stunning hotel I’ve ever seen. This was a last minute booking, thanks to @hotelsdotcom as I had another hotel reserved which was not being responsive. @hotelsdotcom recommended canceling that room and booking another. After reading the outstanding reviews of @puriwulandariresort I made my new booking 3 days before arrival 😱. We were greeted with scented cool towels on our arrival, provided lunch, a small tour and escorted to our unbelievable room. @puriwulandariresort arranged all our daily activities and added complementary floating luches/ breakfasts and massages daily for booking through them. We had a blast and loved every minute and are already planning our return trip same time next year. ❤️
Stayed 3 nights in Dec 2019
Response from Uli on 2019/12/30
Dear Jill, What a pleasure to spend a few minutes reading about how much you enjoyed your recent stay at Puri Wulandari A Boutique Resort & Spa. It is reviews such as yours that make being a part of Puri Wulandari A Boutique Resort & Spa family so rewarding. I will surely share your positive review about your experience with our team to further inspire them. Thank you for your good point of view with our staff, arrival service, our private pool villa, daily activities, breakfast, floating lunch furthermore, as guest satisfaction is the heart and soul of Puri Wulandari A Boutique Resort & Spa experience, I am happy to read that you were able to experience our team’s genuinely caring service during your stay. Thank you again for taking a few valuable moments out of your day to reach out to us, and we look forward to hearing from you again soon. Best Regards, Marty Uli Asst. E-Commerce & Business Development manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from juli on 2019/10/30
Dear Anonymous, Thank you for the five star rating, we apperciated it. Best regards, Juli Puri Wulandari A Boutique Resort & Spa Management

10/10 Excellent

Kristen, Seattle, WA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a luxurious and peaceful retreat, this is it. The staff knew us by sight and cleaned our rooms every day while we ate breakfast. The complimentary breakfast is delicious and suits a variety of tastes. They arrange anything you need at the front desk, including arranging drivers and letting us know how much we should agree to pay a driver. We had our own private pool and outdoor shower, free bottled water, and a beautiful view of the jungle. It is well worth the extra money to stay in this beautiful hotel.
Stayed 6 nights in Sep 2019
Response from juli on 2019/10/17
Dear kristen, Thank you very much for taking the time to share your experience at Puri Wulandari A Boutique Resort & Spa on Expedia. I am happy to learn that you enjoyed the various facilities and our service and the acess to Puri Wulandari A Boutique Resort & Spa. I look forward to welcoming you back to Puri Wulandari A Boutique Resort & Spa for another great holiday in the near future. Best regards, Juli Puri Wulandari A Boutique Resort & Spa Management.

10/10 Excellent

Celia, Miami, FL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We a great stay at Puri Wulandari - fantastic views! Friendliest staff. Highly recommend
Stayed 3 nights in Aug 2019
Response from Juli on 2019/10/17
Dear Celia, Thank you very much for your valuable and honest feedback following your stay at Puri Wulandari A Boutique Resort & Spa. I am happy to learn that you enjoyed our resort and service of Puri Wulandari A Boutique Resort & Spa. We do hope that we will be able to welcome you back to experience Puri Wulandari A Boutique Resort & Spa again. Best Regards, Juli Puri Wulandari A Boutique Resort & Spa Management

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities, room comfort
Close to town, personalised service.
2 adults, 2 children (7y and 4y). Very personalised service by all staff due to the small size of the resort. We were made to feel very special every day by the staff. Unlike other hotels that often default to 'no' for requests, this resort says 'yes' to almost everything. Lots of ants and insects, spiders, lizards, frogs and small mammals around that were a little unnerving when inside the villa or on the roof. The staff light a mosquito coil every evening in the gazebo however there are gaps around all doors so be sure to wear a personal repellant too. The door gaps also meant dirt, leaves etc. came inside often. Beautiful location, exquisite views, close to a main road and near enough to Ubud for outings. A little noisy from the white water rafters on the river so not as tranquil as it looks. We took a walk down to the river, very nice to do for daily exercise. Pools are not heated so for us personally it was often too cold to swim (early August) but we did enjoy the pool daily for quick dips. Too deep for young children so they need heavy supervision when outside. Would recommend a stay to anyone. Ubud is a lovely place to stay and we miss it already.
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was full of insects and we can barely see at night because there is not enough lights. There is no buffet at breakfast but in demand from a small menu. We complaint about the insects and the employees said that it is normal as you are in Jungle so we decided to leave 1 day before as my wife was so scared from lezard and other insects. We were surprised that they want us to pay the night we did not stay, after threatening them to put what happened on social media they accept not to pay for the night that we will not stay.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is the best kept secret in Ubud. My husband and I had such a great experience last year, we had to come back again. We’ve stayed at other places in Bali, but this hotel has the best hospitality and the staff truly get to know you. We love this place and will be back again!
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Fabulous stay. Service was excellent and rooms are lovely.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff went above and beyond. They learned our preferencesfor breakfast and were very helpful with suggestions for visit. The villas are kept ultra clean.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in Ubud
Ubud is serene and tranquil. Hotel getting a little old but still unique. Setting gorgeous, service with a smile but staff lacking in ability, no concierge or help with local sightseeing, food excellent, overall great for a break but lacking in some of the finer points required of a 5 star experience
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great jungle resort
The service, facilities and location is all exceptional. If you are seeking a private villa with good size pool and great outdoor patio with exceptional views then this resort is a great choice.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exclusive getaway! Tropical experience just be ready for some bugs
Stayed 2 nights in Dec 2018

10/10 Excellent

Mr.Brandon, Upstate NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not one to leave reviews but after my experience I feel I must. This property is amazing and the service is outstanding. I was truly sad to leave here. The staff was so genuine, helpful and nice. I felt more at home and at peace here than I do at my own home in the US. I cannot say enough about the people who work here. It felt like saying goodbye to friends when we left. We will certainly be back. I strongly recommend this property for anyone looking to see the real Bali, the real Indonesia. If you are looking to get away from the commercialized nonsense and experience true peace and tranquility then this is the place for you. Thank you again to the amazing staff who made this the best vacation experience of my life. Terima Kasi (Thank You) for everything.
Stayed 7 nights in Nov 2018

10/10 Excellent

Diego, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The views from the villa were exceptional - unreal! The private pool was really nice to chill out and admire the views. The staff at the resort were very attentive and responsive. They offer golf cart (buggy) pick up and return service from villa to lobby or vice versa since it is a bit of a walk. Daily breakfast was really good, they offered Indonesian, American and Continental breakfast options. The Villa had all the amenities you would expect from a 5-star resort. They offer daily shuttle service. Restaurant prices were on the higher side and they offer expensive daily activity/tour packages, something to expect from a 5-star hotel. Other than that we had an amazing stay at Puri Wulandari and would definitely be coming back :) shout-out to the hotel personnel!
Stayed 7 nights in Sep 2018

10/10 Excellent

Nikita, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, large rooms and very friendly staff!!
Stayed 4 nights in Aug 2018

10/10 Excellent

Husni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am obsessed
I cant describe how beautiful it was with words. It was unbelievably incredible. The room view, and room service, the treatment, the staff, the food. I stayed there for 3 days, and I wish it was longer. Thank you Antara and team for making our honeymoon unforgettable.
Stayed 3 nights in Jul 2018

10/10 Excellent

Jaanu, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & friendly staff. Excellent spa service
Stayed 3 nights in Jul 2018

10/10 Excellent

Zakia, Mallorca spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace, beauty, tranquility, privacy and culture, excellent staff, close to town.
Stayed 2 nights in Jul 2018

10/10 Excellent

Ajeta, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view and very helpful & friendly staff.
1. The room was very clean. 2. The view was gorgeous. 3. The pool had filters so the water was super clean. 4. The staff was very friendly and quick to respond.
Stayed 2 nights in Jul 2018

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Omar, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing place to be...
Hidden away at the outskirts of Ubud in the Hills of Bali, this boutique hotel is opulence and luxury defined. A limited number of luxurious villas, each with a beautifully appointed open lounge area, outdoor showers, and large infinity pool means you are enjoying every bit that your luxurious room offers. The food is great. The service is beyond words. All staff go over and beyond expectations to ensure you have a wonderful time at Puri Wulandari. I am a return guest, having stayed in 2012 and since recommended this place to several friends who have loved it as much as I have. I will be back.
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great villa, no iron though:)
Really needed an iron and the ironing board, which hotels.com says is available upon request. Requested 3 times from staff to be told they can not provide one, and will instead laundry/iron a few items for free to compensate. At check out they tried to charge me ninety some dollars for laundry. After I complained they discounted the bill by 50%.
Stayed 3 nights in Oct 2017

8/10 Good

Lorri, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views
My husband and I stayed for 3 nights during our 2 week trip to Bali and were impressed. The villa views are insanely gorgeous. Uninterrupted views of the jungle and we even spotted monkeys in the nearby trees. You feel like you're hidden away at a secluded jungle villa. The villas themselves are spacious. The outdoor showers are a treat. Although some villas did not seem to have full privacy as you'd hope. The pools are clean and refreshing and definitely usable. We enjoyed many hours soaking up the sun and lounging with the views in the evening. These were pretty private but again you could see through the shades. The rooms are clean but could probably use a sprucing up renovation soon. You can see how dated some of the finishes are but overall very clean and maintained. The staff is fantastic. We did experience a bit more profession at other hotels in Bali but we did enjoy chatting with the staff. Sometimes they seemed a little uncomfortable but overall very kind and hardworking. Room service was delicious and gorgeously set up. The one complaint is the pricing of the bar cocktails. We asked the bartender to recommend a cocktail and were recommended a mudslide. Upon receiving the bill we were astounded by the $36 USD equivalent price. For ONE cocktail. The hotel seems to train the staff to recommend this as it's the most expensive thing on the menu. They did make it right by covering our room service fee (which was about $22USD for salad, pizza, and dessert so rela
Stayed 4 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

KAREN, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel
Nice quiet hotel. If you want to avoid busy crowds, i will for sure recommend for weekend gateway.

8/10 Good

R.A

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff and over all service is not as it should be . Other than that all was great , Geckos inside the room though could be an issue for some .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very much recommended. Good for privacy.
It was a very nice hotel, great view of the mountains and tress. very quite and relax and great privacy of each villa. Very much recommended.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
We were very well taken care of at this beautiful property. The surroundings are simply spectacular and we had a very peaceful, relaxing stay. Thank you!

10/10 Excellent

Zahra, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STUNNING HOTEL ESPECIALLY FOR HONEYMOONERS
This place is absolutely breathtaking. I don't think I have ever stayed in such an amazing place in my whole life. From the beautiful villas which feature a private infinity pool, gorgeous outdoor terrace with jaw dropping views to the luxurious interiors - My personal favourite was the spectacular bath tub which was a huge square tub overlooking a stunning view. They clean the villas twice a day so its always immaculate and pay attention to small details such as leaving you small sweet treats and flowers for the bath tub. As we were honeymooners, they welcomed us with a lovely cake and drinks and were attentive for our every need. The breakfast was also fantastic. The only slight cons I would say are the pricing of the services and activities within the resort which are way more than if you were to book the same activities out of the resort. For example the drive into Ubud was more than a local taxi cost. But this is to be expected and also they do offer free shuttle service to Ubud at a number of times throughout the day. Central Ubud is about a 20 min drive away. Overall I would highly recommend this place, for all travellers but especially honeymooners. The highlights for us were: The view, the private infinity pool, the villa, the bathtub, the breakfast, the service, the small details, the interior of the villa .. So basically most things! Also the pool was in fantastic condition. It's simply breathtaking and I can't recommend it enough. Thank you for a great honeymoon!