Exterior detail

Reviews of Maya Ubud Resort and Spa

5 out of 5
Maya Ubud Resort and Spa
Jalan Gunung Sari, Peliatan, Ubud, Bali

Reviews

9.6

Exceptional

Rating 10 - Excellent. 594 out of 731 reviews" "
Rating 8 - Good. 102 out of 731 reviews" "
Rating 6 - Okay. 25 out of 731 reviews" "
Rating 4 - Poor. 8 out of 731 reviews" "
Rating 2 - Terrible. 2 out of 731 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Doan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a few nights here for our honeymoon. The location, the resort, and the staff made us feel like we were in paradise, entrenched in a forest setting. We were surprised by a lovely cake and decorations for our room for our honeymoon. The staff are super friendly and tentative. The entire staff work together to make sure we get the best service. Sadewa was very friendly and attend to our every needs during breakfast. He has support from, Sutrisna, Diaksa, and Dewi when he’s busy with other guests so we are always attend to. Our room came with butler service and Agus made our trip stress-free with any questions or needs taken care of. Such a wonderful resort and a distressing time after the wedding. Thank you to the entire Maya staff from the front desk, housekeeping, kitchen, engineering, and butler service making our trip the most relaxing and enjoyable. We will definitely come back every year.
Stayed 1 night in Apr 2024
Response from Mara on 2024/5/2
Dear Doan,Thank you so much for choosing Maya Ubud Resort & Spa for such a special occasion as your honeymoon. We are thrilled you had an exceptional experience and that our location, resort, and our team members contributed to making your stay feel like paradise in a forest setting.It warms our hearts you appreciated the thoughtful gesture of the cake and room decorations for your honeymoon. We take great pride in ensuring that every detail is perfect for our guests' special moments.Your kind words about our team, especially Sadewa, Sutrisna, Diaksa, Dewi, and Agus, are truly appreciated. We will be sure to pass on your compliments to them. Providing attentive and friendly service is at the core of our values, and we are delighted to hear that they made your stay stress-free and enjoyable.We are honored by your intention to return every year and look forward to welcoming you back to Maya Ubud Resort & Spa for many more memorable experiences.With kind regards,Wayan MaraResort Manager

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, lovely private villa with pool in a quiet picturesque part of Ubud. The Spa service was amazing. All the staff were exceptional, with nothing being too difficult.
Stayed 5 nights in Mar 2024
Response from Mara on 2024/5/2
Dear Anita,Thank you for sharing your wonderful experience with us! We are delighted you enjoyed your stay in our beautiful resort and found our heavenly pool villa a tranquil retreat in picturesque.It brings us immense joy to know that you were pleased with the exceptional service provided by our staff, especially in our spa. Your kind words are a true testament to their dedication and hard work in ensuring every guest feels valued and well taken care of.We look forward to welcoming you back for another unforgettable experience at Maya Ubud Resort & Spa!With kind regards,Wayan MaraResort Manager

8/10 Good

Alexis

Liked: Cleanliness, property conditions & facilities
During there happy hour asked a question and was told they'd find out and helped everyone around us but no one came back. I had go up to the place they make drinks get my bill and leave.
Stayed 3 nights in Apr 2024
Response from Mara on 2024/5/2
Dear Alexis,We genuinely appreciate you taking the time to provide us with your feedback regarding your recent visit to our happy hour. We are sincerely sorry for any frustration caused by the delay in addressing your query.Rest assured, we have taken your comments seriously and will review our processes to ensure that all guests receive the prompt and attentive service they deserve.Your satisfaction is incredibly important to us, and we hope to have the opportunity to regain your trust during your next visit to Maya Ubud Resort & Spa.With kind regards,Wayan MaraResort Manager

10/10 Excellent

Mohammed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort and service at the hotel. Really enjoyed our stay for our honeymoon and would definitely recommend to our family and friends.
Stayed 6 nights in Apr 2024
Response from Mara on 2024/5/2
Dear Mohammed,Thank you for choosing Maya Ubud Resort & Spa for such a special occasion! We're thrilled you had an excellent experience during your honeymoon. Your recommendation means the world to us. We hope to welcome you back in the future for another memorable stay!With kind regards,Wayan MaraResort Manager

6/10 Okay

Khaiyam

Traveled with family
Liked: Staff & service, amenities
Facilities and maintenance sucks as water was clogging in wash basin and bath tub. Also the flush was getting stuck which made water flowing from toilet flush. I had to call plumber maintenance to get repaired. I had a great expectation as my wife had highly recommend as dhe had stsyed here 5 years back
Stayed 1 night in Apr 2024
Response from Mara on 2024/4/28
Dear Khaiyam,We sincerely apologize for the inconvenience you experienced during your recent stay at Maya Ubud Resort & Spa. It's disheartening to learn that you encountered issues with the facilities and maintenance in your room, including clogging in the wash basin and bathtub, as well as problems with the toilet flush. Please accept our apologies for any discomfort or inconvenience caused.We understand that these maintenance issues fell short of your expectations and affected your overall experience at our resort. Rest assured, we have addressed these concerns with our maintenance team to ensure that such issues are promptly identified and resolved to prevent future occurrences.We truly appreciate your feedback, and we apologize for not meeting your expectations. Your wife's previous positive experience reflects the high standards we aim to maintain, and we regret that we did not meet those standards during your stay. We hope to have the opportunity to restore your confidence in our resort and provide you with a more enjoyable experience in the future.With kind regards,Wayan MaraResort Manager

10/10 Excellent

HUSSAM, West Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the best vacation I ever had. I would recommend it for everyone. Excellent customer service.
Stayed 4 nights in Apr 2024
Response from Mara on 2024/4/28
Dear HUSSAM,Thank you for choosing Maya Ubud Resort & Spa for your vacation, and for taking the time to share your wonderful experience with us! We're delighted your stay was one of the best vacations you've ever had and that you would recommend our resort to everyone. Providing excellent customer service is a top priority for us, and we're thrilled that our team exceeded your expectations during your stay. We hope to have the pleasure of welcoming you back for another exceptional experience in the future!With kind regards,Wayan MaraResort Manager

10/10 Excellent

Jackson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing. The resort staff were fantastic and super helpful. The amenities were the best. Lots of options to eat and drink on site through out the stay. The two pool areas were top notch. Both totally offered something different and it was nice to switch it up. Plus, the gym area and forest walk were perfect ways to stay active. We stayed in the heavenly pool suites, and it was a perfect way to stay our relaxing trip. The managers and staff were all top notch. Big thank you to the three in the photo.
Stayed 4 nights in Apr 2024
Response from Mara on 2024/4/28
Dear Jackson,Thank you for sharing your amazing experience at Maya Ubud Resort & Spa! We're glad your stay with us exceeded your expectations and that you found our team members fantastic and super helpful. Providing exceptional service and a variety of amenities is what we strive for, and we're delighted that you enjoyed the dining options, infinity pool areas, gym facilities, and forest trail walk during your stay.We're grateful for your kind words about the managers and teams, and we'll pass on your appreciation to the individuals.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future!With kind regards,Wayan MaraResort Manager

10/10 Excellent

John, Phoenixville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and property. The staff is excellent!
Stayed 2 nights in Apr 2024
Response from Mara on 2024/4/28
Dear John,Thank you for your kind words! We're delighted that you loved your stay at Maya Ubud Resort & Spa and found our team excellent. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another exceptional experience in the future!With kind regards,Wayan MaraResort Manager

10/10 Excellent

Shantavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the resort was very nice. The front desk assisted me with booking a taxi through the hotel. I don’t remember the price, but it was very affordable and the taxis stay with you the entire time. The breakfast buffet options to were okay but they allow you to order omelette and bring it out to you which is even better. Housekeeping staff was also nice and kept my room clean on a daily basis. The hotel provided me with the butler, who assisted me throughout my stay with whatever I needed. On my birthday they brought out a cake to breakfast for me.
Stayed 3 nights in Apr 2024
Response from Mara on 2024/4/28
Dear Shantavia,Thank you for sharing your exceptional experience at Maya Ubud Resort & Spa! We're thrilled to hear that you thoroughly enjoyed your stay and that our team exceeded your expectations in every aspect of your visit. It's wonderful to know our team, from the front desk to housekeeping, and your dedicated butler provided attentive and personalized service throughout your stay. We're delighted that we could make your birthday memorable by surprising you with a cake at breakfast.Your feedback regarding the taxi service, breakfast options, and the cleanliness of your room is greatly appreciated. We're committed to providing exceptional service and amenities to all our guests, and we're pleased that we succeeded in doing so during your stay.Thank you for choosing Maya Ubud Resort & Spa for your holiday, and we look forward to the opportunity to welcome you back for another unforgettable experience!With kind regards,Wayan MaraResort Manager

10/10 Excellent

Tim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounded by nature. Stunning hotel. Looking forward to our next trip here
Stayed 3 nights in Apr 2024
Response from Mara on 2024/4/14
Dear Tim,Thank you for your stay and review! We're thrilled that you described Maya Ubud Resort & Spa as surrounded by nature and stunning. We couldn't agree more! We're looking forward to welcoming you back for another amazing trip in the future.With kind regards,Wayan MaraResort Manager

10/10 Excellent

Tim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property and surroundings
Stayed 2 nights in Apr 2024
Response from Mara on 2024/4/14
Dear Tim,Thank you for your glowing review! We're thrilled that you described Maya Ubud Resort & Spa as surrounded by nature and stunning. We couldn't agree more! We're looking forward to welcoming you back for another amazing trip in the future.With kind regards,Wayan MaraResort Manager

8/10 Good

IVAN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and the spa has very reasonable prices and top quality. Breakfast buffet is very limited.
Stayed 4 nights in Apr 2024
Response from Mara on 2024/4/14
Dear Ivan,Thank you for your recent stay and feedback!We're glad you enjoyed the great service and found our Spa to offer reasonable prices and top quality. We appreciate your input regarding the breakfast buffet, and we'll certainly consider it to improve our offerings. We hope to welcome you back for another pleasant stay at Maya Ubud Resort & Spa in the future!With kind regards,Wayan MaraResort Manager

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect resort with lovely and personal employees. Too many to mention individually. We recommend this hotel when choosing accommodation in Ubud.
Stayed 5 nights in Mar 2024
Response from Mara on 2024/4/14
Dear Sean,Thank you for your fantastic review and perfect rating! We're delighted that you had a wonderful experience at Maya Ubud Resort & Spa. Our team takes pride in providing personalized service to all our guests, and we're thrilled you found our team members lovely and attentive. Your recommendation means a lot to us, and we look forward to welcoming you back for another perfect stay!With kind regards,Wayan MaraResort Manager

10/10 Excellent

Necheeka

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My time at Maya Ubud was nothing short of outstanding. This meticulously maintained resort offers everything you need for an unforgettable stay. Tucked away amidst the lush jungle, this resort felt like paradise. From the moment I arrived, I was blown away by the sheer beauty of the surroundings. The resort was immaculately maintained, with every amenity imaginable to make my stay unforgettable. Whether I wanted to lounge by one of the two infinity pools (one for adults only), take a yoga class, explore the walking trails, or hop on a bike for a ride. What really impressed me was the seamless blend of luxury and nature in the resort's decor. Maya even has rice terraces on the property, which added a special touch. Let's take a minute to talk about the staff—they were exceptional! The service and attention to detail were fantastic. The front desk staff were incredibly helpful, offering superb recommendations for things to see and do in the area. And let's not forget about the food! The diverse culinary options at Maya Ubud were a true delight, with the breakfast buffet being a particular highlight. I'll never forget the care and personal touch provided by Supervisor Sutrisna and his team, who went above and beyond to ensure that every meal was an unforgettable experience. Every morning, as I made my way to the resort's dining area, I was greeted by Sutrisna's warm smile and genuine enthusiasm.
Stayed 3 nights in Mar 2024
Response from Mara on 2024/4/14
Dear Necheeka,We are thrilled to hear that your experience at Maya Ubud Resort & Spa was nothing short of outstanding! Your description of our meticulously maintained resort nestled amidst the lush jungle as paradise warms our hearts. We take pride in offering a wide range of amenities, from infinity pools to yoga classes and walking trails, ensuring a memorable stay for our guests.The seamless blend of luxury and nature in our decor, including the rice terraces on the property, adds a special touch to the overall experience. We greatly appreciate your kind words about our exceptional team, especially Supervisor Sutrisna and his team, who strive to provide outstanding service and attention to detail. It's wonderful to hear that you enjoyed the diverse culinary options, with our breakfast buffet being a particular highlight. Your feedback motivates us to continue delivering unforgettable experiences to all our guests. We look forward to welcoming you back to Maya Ubud Resort & Spa for another memorable stay in the future!With kind regards,Wayan MaraResort Manager

2/10 Terrible

Gary

We booked for March and due to a family illness we had to put off until Aug. We requested a change in December, but they refused. Last week they accepted the change for an extra USD110 per night. Expedia did nothing. Buyer beware...
Stayed 3 nights in Mar 2024
Response from Mara on 2024/3/25
Dear Gary,Thank you for choosing Maya Ubud Resort & Spa and sharing your invaluable feedback!We understand the difficulties that arise from unexpected situations such as family illnesses, and we sympathize with your need to reschedule your stay. However, as stated in our booking policies, non-refundable bookings are subject to availability for date changes, and transitioning between low and high seasons may incur additional charges. We regret any inconvenience caused by the need for you to pay a rate difference when changing your reservation from December to August. Nonetheless, we were pleased to accommodate your request despite the challenges. Your understanding of the circumstances is greatly appreciated.We will consider it as we continually review and improve, to provide the best possible experience for our guests. We hope to have the opportunity to welcome you to Maya Ubud Resort & Spa in the future.With kind regards,Wayan MaraResort Manager

10/10 Excellent

Karthika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with the best facilities. And the staff are so attentive and friendly. The best of resorts
Stayed 3 nights in Mar 2024
Response from Mara on 2024/3/25
Dear Tanya,Thank you for your review and for choosing Maya Ubud Resort & Spa for your recent stay! We're delighted you found our resort beautiful with top-notch facilities with attentive and friendly service team members throughout your stay. Your kind words mean a lot to us, and we're thrilled to be considered the best of resorts by you.We look forward to welcoming you back for another exceptional experience in the future.Warm regards,Wayan MaraResort Manager

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool villa and resort was a perfect combination of having access to other people and having our own boogie little space. The staff was wildly service orientated, the river pool was neat, the resturaunt had good foot, and the walking paths around the resort are nice! They also had Legong dance our final night which had two dozen musicians and a half dozen dancers - it was a GREAT viewing experience included in the amenities!
Response from Mara on 2024/3/25
Dear Taylor,Thank you for sharing your wonderful experience at Maya Ubud Resort & Spa! We're thrilled you enjoyed your stay in our heavenly pool villa and found it a perfect combination of privacy and access to amenities. We're delighted that you appreciated the service-oriented team members, the unique Riverside Infinity pool, and the delicious food at our restaurant. Additionally, we're glad you enjoyed exploring forest trails/the walking paths around the resort, finding them to be a pleasant addition to your stay. The Legong dance performance on your final night sounds like a memorable experience.Thank you for choosing to stay with us, and we hope to welcome you back for another memorable stay in the future.With kind regards,Wayan MaraResort Manager

10/10 Excellent

Songhyun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy to share my experience at Maya Ubud. First of all, amazing staffs with professional and friendly service. We only stay inside the hotel during our stay and enjoyed lots of programs provided by Maya. They offer all different kinds of programs for complimentary such as morning yoga, meditation, afternoon tea etc and even some with extra fee. Food options were pretty good too and great to have 24 hours room service with variety of menu options. Received two spa treatment sessions. They are a bit pricy compared to the ones in downtown, but should definitely try because they offer treatments outdoor in the middle of the jungle! It was such a refreshing experience for my party. Very safe property with securities and they even have pick up service by golf carts every-single-time on request. Definitely recommend this property!!
Stayed 2 nights in Mar 2024
Response from Mara on 2024/3/25
Dear Songhyun,We are thrilled to hear about your exceptional experience at Maya Ubud Resort & Spa! Your compliments regarding our team's professionalism and friendliness are greatly appreciated. We are pleased that you thoroughly enjoyed the variety of complimentary programs we offer, including morning yoga, meditation, and afternoon tea, as well as the optional activities available for an additional fee. Additionally, we're glad you found our food options satisfactory and appreciated the convenience of our 24-hour room service with a diverse menu selection.It's wonderful you indulged in our spa treatments amidst the jungle ambiance, finding them to be a refreshing and memorable experience. While we understand our spa treatments may be priced slightly higher than those downtown, we believe the unique outdoor setting adds significant value to the experience. Thank you for recommending our resort, and we eagerly await the opportunity to welcome you back for another rejuvenating stay.With kind regards,Wayan MaraResort Manager

10/10 Excellent

Gabriel ABU BAKR SADIQ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve ever stayed at. I love it:
Stayed 8 nights in Feb 2024
Response from Mara on 2024/3/14
Dear Gabriel Abu Bakr Sadiq, Thank you for your review and stay! We're delighted that Maya Ubud Resort & Spa stands out as the best resort you've ever stayed at. We hope to welcome you back for another fantastic stay in the future.With kind regards,Wayan MaraResort Manager

10/10 Excellent

Tylie-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful food, people, spa, grounds and the rooms were incredible. Security guys at front made me feel safe as they man the grounds very well. It also includes lots of amazing free activities like meditation, yoga and walking tours. The floating Brekky in the pool is a major highlight. Do yourself a favour and book this resort. Just wow!
Stayed 4 nights in Feb 2024
Response from Mara on 2024/3/8
Dear Tylie-Anne, Thank you for your glowing review and for choosing Maya Ubud Resort & Spa for your stay! We're glad that you enjoyed our delicious food, friendly team, luxurious Spa at Maya, well-maintained huge expansive grounds, and incredible rooms. Guests' safety and comfort are our top priorities, and we're pleased that our security team contributed to your peace of mind during your stay. We're also delighted that you took advantage of our complimentary activities, including meditation, yoga, and walking tours, and that you found the floating breakfast in the pool to be a major highlight. Your recommendation means a lot to us, and we can't wait to welcome you back for another unforgettable experience at our resort.With kind regards,Wayan MaraResort Manager

10/10 Excellent

rupika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Dainora, honolulu

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is our favorite resort in the world, we stayed at Maya Ubud every single time we visited Bali…sometimes for a week and sometimes for a month. The property is so peaceful with lush vegetation, two most beautiful pools and the area of the resort is huge. It is so nice to come back to the resort after busy and crowded visi to Ubud. still Maya is just 10-15 minutes away from all attractions. and the best part of this resort is the people that work here. We made many friends over the years and we are always felt that we came back home upon returnong to Maya. Thank you and we are looking forward to our next stay at Maya Ubud.
Stayed 17 nights in Feb 2024
Response from Mara on 2024/3/8
Dear Dainora, Thank you for your glowing review and for choosing Maya Ubud Resort & Spa as your favorite resort in the world! We're thrilled that you've had such memorable experiences with us over the years. It's great to know that you find our 10-hectare resort peaceful, with its lush vegetation and beautiful pools, and that you appreciate the convenience of being close to Ubud's attractions while still enjoying a tranquil atmosphere. We're especially grateful for your kind words about our team members – creating a welcoming and home-like environment for our guests is always our top priority. We can't wait to welcome you back for your next stay at our resort!With kind regards,Wayan MaraResort Manager

8/10 Good

Janet

Liked: Cleanliness
Stayed 5 nights in Feb 2024

10/10 Excellent

Pimjai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing beyond what we hope for. The staffs were super friendly What a beautiful property. We had an amazing time here.
Stayed 2 nights in Feb 2024
Response from Mara on 2024/2/23
Dear Pimjai,Thank you for your glowing review of Maya Ubud Resort & Spa! It was our pleasure to host you, and we are delighted to hear that you had an amazing time with us. We hope to have the opportunity to welcome you back for another memorable stay in the future.With kind regards,MaraResort manager

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay with the property being well appointed.. The twice daily service was non intrusive.. Customer service was perfect both at reception, in the dining area and transport requests throughout the day.
Stayed 5 nights in Feb 2024
Response from Mara on 2024/2/17
Dear Diane,Thank you so much for sharing your positive experience with us! We're glad that you had a great stay and that you appreciated our well-appointed property, non-intrusive service, and perfect customer service across various areas of the resort. Your satisfaction is our top priority, and we look forward to welcoming you back to Maya Ubud Resort & Spa for another wonderful stay.With kind regards,MaraResort Manager

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming
Stayed 4 nights in Feb 2024
Response from Mara on 2024/2/17
Dear Dustin,Thank you for your recent stay! Delighted to hear that our team made your stay enjoyable. We hope to welcome you back to Maya Ubud Resort & Spa soon for another wonderful experience.With kind regards,MaraResort Manager

10/10 Excellent

Edith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous swimming pool.
Stayed 1 night in Feb 2024
Response from Mara on 2024/2/17
Dear Edith,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our fabulous infinity pool during your stay. Your satisfaction is our top priority, and we hope to welcome you back to Maya Ubud Resort & Spa for another fantastic experience soon.With kind regards,MaraResort Manager

6/10 Okay

Adhiraj

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property is nice surrounded by jungle however we couldn't sleep properly as we had Gecko lizard in our room and was making too much noise. We couldn't sleep properly because of this noise. Staff caught one later but we were still able to hear on our second day possibly another one and i got advised that gecko is common here as hotel is close to nature. My point is these things should stay out of the room not inside otherwise what's the point of paying that much if you can't even sleep properly.
Stayed 2 nights in Jan 2024
Response from Mara on 2024/1/31
Dear Adhiraj,Thank you for sharing your feedback with us following your recent stay at Maya Ubud Resort & Spa. We sincerely apologize for any inconvenience caused by the presence of geckos in your room, and we understand the impact it had on your sleep quality.Being surrounded by nature, we do encounter occasional wildlife, and while geckos are indeed common in tropical environments, we acknowledge that their presence in the room can be unsettling. We apologize for any discomfort you experienced.Your feedback is valuable to us, and we will take measures to address the issue to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope that despite this, you were able to enjoy other aspects of our resort.If your travels bring you back to Ubud Bali, we would be honored to have another opportunity to provide you with a more seamless and enjoyable experience.With kind regards,MaraResort Manager

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, property conditions & facilities
just a small suggestion for the gym. a bit small.
Stayed 2 nights in Jan 2024
Response from Mara on 2024/1/31
Dear Hao,Thank you for your 5-star rating on Expedia after your recent stay at Maya Ubud Resort & Spa. We appreciate your positive feedback. Regarding the gym size, we've noted your suggestion and will consider it as we strive to enhance our facilities.We hope to welcome you back for another wonderful stay in the future.With kind regards,MaraResort Manager

10/10 Excellent

Danish

Stayed 3 nights in Jan 2024
Response from mara on 2024/1/31
Dear Danish,Thank you for your 5 out of 5 rating on Expedia!Your satisfaction is our priority, and we look forward to hosting you again in the future at Maya Ubud Resort & Spa.Warm regards,MaraResort Manager

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mara on 2024/1/31
Dear Jeannine,Thank you for your 5 out of 5 rating on Expedia! Your satisfaction is our goal, and we hope to welcome you back for another exceptional stay.With kind regards,MaraResort Manager

10/10 Excellent

Lance

Stayed 2 nights in Jan 2024
Response from Mara on 2024/2/6
Thank you, Lance, for the perfect rating! We're thrilled you enjoyed your experience with us at Maya Ubud Resort & Spa. We hope to welcome you back soon!With kind regards,MaraResort Manager

10/10 Excellent

Khloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and resort and highly recommend staying here! The restaurants and facilities are amazing and staff is incredible! Quick tip though ask for food bill in advance as that process is a bit lengthy!
Stayed 2 nights in Jan 2024
Response from Mara on 2024/1/12
Dear Khloe,Thank you for taking the time to share your positive experience at Maya Ubud Resort & Spa on Expedia. We are delighted to hear that you found our property and resort to be amazing, and we appreciate your high recommendation.Your compliments on our restaurants, facilities, and incredible staff are truly appreciated, and we are thrilled that you had an enjoyable stay with us. We also take note of your feedback regarding the food bill process, and we will certainly review and improve this aspect to ensure a smoother experience for our guests.We look forward to the pleasure of welcoming you back to Maya Ubud Resort & Spa for another wonderful stay.With kind regards,MaraResort Manager

10/10 Excellent

Allal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Mara on 2024/1/12
Dear Allal,Thank you for the perfect 5 out of 5 rating on Expedia! We're thrilled you enjoyed your stay at Maya Ubud Resort & Spa. If there's anything specific you loved about your experience, we'd love to hear it. Looking forward to welcoming you back for another exceptional stay.With kind regards,MaraResort Manager

10/10 Excellent

P Stella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful
It’s a really good resort but too pricey and should give complimentary breakfast. That’s the only set back!
Stayed 3 nights in Dec 2023
Response from Mara on 2024/1/12
Dear P Stella,Thank you for the glowing 10 out of 10 rating and your kind words about Maya Ubud Resort & Spa. We appreciate your feedback on pricing and complimentary breakfast and will take it into consideration. We hope to welcome you back for another beautiful experience.With kind regards,MaraResort Manager

10/10 Excellent

Mimi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mara on 2024/1/12
Dear Mimi,Thank you for the 5 out of 5 rating on Expedia! We're delighted to hear you had a positive experience. We look forward to welcoming you back to Maya Ubud Resort & Spa.With kind regards,MaraResort Manager

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 8 nights at this wonderful resort and it was so relaxing! Ticked all the boxes: friendly and helpful staff, great facilities, lush jungle outlook with awesome pools and tasty food selections. The spa treatment was amazing. Also loved the program of activities at the hotel. There's a shuttlebus to take you a short drive to Ubud centre and it was easy to get a driver and explore well beyond Ubud.
Stayed 8 nights in Nov 2023
Response from Mara on 2023/12/27
Dear Natasha,Thank you for choosing Maya Ubud Resort & Spa for your 8-night stay, and for taking the time to share your positive experience on Expedia. We're thrilled to hear that our resort provided a relaxing and enjoyable getaway for you.It's wonderful to know that our friendly and helpful team, great facilities, lush jungle outlook, pools, and tasty food selections contributed to a memorable stay. We're delighted that you enjoyed the amazing spa treatment and the variety of activities we offer.We agree with you, and we're pleased that our shuttle service made it convenient for you to explore Ubud and beyond. We look forward to welcoming you back for another delightful stay at Maya Ubud Resort & Spa.With kind regards,MaraResort Manager

8/10 Good

Maarten

Stayed 8 nights in Dec 2023
Response from Mara on 2024/1/12
Dear Maarten,Thank you for your 4 out of 5 rating on Expedia. We appreciate your feedback. If there's anything specific you'd like to share about your stay, please feel free to let us know. We hope to have the pleasure of welcoming you back to Maya Ubud Resort & Spa in the future.With kind regards,MaraResort Manager

10/10 Excellent

Abdallah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality at maya ubud is unmatched from all previous experiences at other hotels. If staying in ubud, this resort is the place to be. Also, I huge shoutout to one of the workers ganggawir, he was exceptional and made sure everything went well for me and the wife during are stay. He went above and beyond with every little thing when caring for us. Thank you ganggar and maya ubud!
Response from Mara on 2023/12/21
Dear Abdallah,Thank you for choosing Maya Ubud and for sharing your outstanding experience on Expedia! We are truly honored by your kind words and delighted to hear that our hospitality surpassed your previous hotel experiences. A special shoutout to Ganggawir! We're thrilled to hear that he provided exceptional service, going above and beyond to ensure that every detail of your stay with your wife was taken care of. Ganggawir and the entire team appreciate your acknowledgment. Thank you for your heartfelt review, Abdallah. We look forward to welcoming you and your wife back for more memorable moments at Maya Ubud Resort & Spa.Warm regards,MaraResort Manager

10/10 Excellent

Christopher

Response from Mara on 2024/2/23
Dear Christopher,Thank you for your perfect rating! We are delighted that you had an excellent experience during your stay with us.We hope to welcome you back to Maya Ubud Resort & Spa soon.With kind regards,MaraResort Manager

10/10 Excellent

Sanket

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mara on 2023/12/21
Dear Sanket,Thank you for giving us a perfect 10 out of 10 on Hotels.com! We can't wait to welcome you back for another outstanding stay at Maya Ubud Resort & Spa again.With kind regards,MaraResort Manager

10/10 Excellent

eleni, chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful!
Stayed 2 nights in Dec 2023
Response from Mara on 2023/12/6
Dear Eleni,Thank you for taking the time to leave us a perfect 5 out of 5 rating on Expedia! We hope to welcome you back for more wonderful experiences in the future at Maya Ubud Resort & Spa.Warm regards,MaraResort Manager

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true relaxing sanctuary in the middle of Bali’s lush garden forests. A massive sprawling resort with private villas and hotel rooms with magnificent scenic views. The staff were all extremely friendly and helpful. Great breakfast buffet with awesome views. So sad our stay had to come to an end. Will hopefully return one day and would definitely recommend for others to stay. Thank you J.S
Stayed 5 nights in Nov 2023
Response from Mara on 2023/12/6
Dear Joseph,Thank you for sharing your exceptional 10/10 review on Expedia! We're overjoyed to hear that you experienced Maya Ubud Resort & Spa as a true relaxing sanctuary.Your kind words about our massive sprawling resort, private villas, and hotel rooms with magnificent scenic views are truly appreciated. We're delighted that you found our staff to be extremely friendly and helpful, enhancing your overall experience. It's fantastic to know that you enjoyed the great breakfast buffet with awesome views.We want to share that Maya Ubud Resort & Spa is conveniently located just 15 minutes from iconic the Ubud Palace and Market, set within a sprawling 10-hectare. Thank you for considering a return visit, and we truly appreciate your recommendation to others. We can't wait to welcome you back to our Resort for another memorable stay.With kind regards,MaraResort Manager

10/10 Excellent

Yarledy Andrea

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved it ! Is much better in person than in pictures! Staff is amazing, food is quit delicious and the property is absolutely beatiful. I will recomend or for sure to my friends. They all loved my stories in that hotel
Stayed 4 nights in Nov 2023
Response from Mara on 2023/12/4
Dear Yarledy Andrea,Thank you for taking the time to share your glowing 5-star review on Expedia! We're overjoyed to hear that you loved your experience at Maya Ubud Resort & Spa. Your compliments about our staff, delicious food, and the beauty of our property mean the world to us. We're delighted that the reality exceeded the pictures! Thank you for recommending us to your friends, we can't wait to welcome them and create more memorable stories together.With kind regards,MaraResort Manager

10/10 Excellent

Yu tien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort which has been well maintained. It is in a peaceful riverside but within 5 minute drive from ubud town. The staff are all excellent and very friendly and helpful. Highly recommended!
Stayed 4 nights in Nov 2023
Response from Mara on 2023/12/4
Dear Yu Tien,Thank you for taking the time to share your positive experience with us on Expedia! We greatly appreciate your kind words about our staff, and we're delighted that you found them to be excellent, friendly, and helpful. It's wonderful to know that you had a highly recommended stay!Regarding our proximity to Ubud town, we're pleased to confirm that our Resort is conveniently located just 1.5 km from the Ubud Palace and Market. Additionally, we offer a complimentary hourly shuttle service for our guests.We look forward to welcoming you back for another delightful stay at Maya Ubud Resort & Spa!With kind regards,MaraResort Manager

6/10 Okay

John

Disliked: Property conditions & facilities
The food menu was terrible. The menu needs a redesign. I did a cooking course at the resort and the food in that was amazing but not on the main menus. The staff were at times unfriendly and felt unhelpful or empathetic. Like my pool was broken for a day but I wasn’t offered a cocktail or anything to say “sorry”. Staff over dinner wasn’t enough and food and drinks orders were poorly managed. Like ordering something then told it wasn’t available 30 mins later. Or only clearing half the table.
Stayed 4 nights in Nov 2023
Response from Mara on 2023/12/4
Dear John,Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced during your stay. Your feedback is invaluable, and we are actively addressing the issues raised to enhance our services.We appreciate your participation in the cooking course and are delighted to hear you enjoyed it. Your concerns regarding the food menu, staff interactions, and pool inconvenience have been noted, and we are committed to making improvements.Please know that your feedback is taken seriously, and we hope to have the opportunity to welcome you back at Maya Ubud Resort & Spa, providing a much-improved experience.With kind regards,MaraResort Manager

10/10 Excellent

Vandana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings we only spent two days there so didnt get to enjoy alot of the facilities this place had to offer. The room overlooked the forest and so did the resturant. The food in the hotel was very good. I highly recommend this resort. The yoga in the morning was my favorite activities. I would stay here again. Only downside is they knew we were coming and yet our room was not ready for 2.40pm. Staff was very nice we had a very relaxing time.
Response from Mara on 2023/12/4
Dear Vandana,Thank you for choosing Maya Ubud Resort & Spa and for sharing your wonderful 5-star review on Expedia! We're thrilled to hear that you enjoyed the beautiful surroundings, the forest-view room, and the delightful culinary experience at our restaurant.We appreciate your recommendation and are delighted to know that you found our morning yoga activities to be a highlight of your stay. We apologize for any inconvenience caused by the delay in your room readiness, and we'll certainly address this to ensure a smoother experience for our guests.Our team is grateful for your kind words about the staff and is pleased to hear that you had a relaxing time with us. We look forward to the pleasure of hosting you again, perhaps for a longer stay next time.With kind regards,MaraResort Manager

10/10 Excellent

Debkumar

Stayed 3 nights in Nov 2023
Response from Mara on 2023/12/4
Dear Debkumar,We're thrilled you gave us a 5-star rating on Expedia! Thanks for choosing Maya Ubud Resort & Spa. We hope to welcome you back for another fantastic stay.With kind regards,MaraResort Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A diamond in UBUD
Hotel is a beauty in UBUD, personal is very helpful. Service, food, hotel installations are EXCELLENT. 200% recommended to stay at Maya UBUD. They have transfer from Denpasar airport with a charge, but believe that the 1.30 hours drive is worth it.
Stayed 2 nights in Nov 2023
Response from Mara on 2023/11/18
Dear Anonymous,Thank you for the stellar 10/10 rating on Hotels.com! We are thrilled to read your kind words about Maya Ubud Resort & Spa being a diamond in Ubud. It's heartening to know that our helpful staff, excellent service, and beautiful installations contributed to your positive experience. We appreciate your recommendation and hope to welcome you back for another outstanding stay.With kind regards,MaraResort Manager