We arrived an hour before the official check-in time and, although the room was ready, we were still charged a $50 early check-in fee. Throughout our stay, the room temperature remained at 59 degrees, even after we requested—three separate times—for it to be adjusted to 70. This was during the summer, which made it especially uncomfortable. Additionally, our towels were never refreshed during our entire stay from Wednesday to Saturday. I had higher expectations and believe there’s definitely room for improvement.