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12橡樹飯店的評分

2.5 out of 5
12橡樹飯店
3100 W Northwest Loop 323, Tyler, TX

評論

8.6

有夠讚

10 分，有夠讚；1002 則評論中有 517 則" "
8 分，不錯哦；1002 則評論中有 331 則" "
6 分，一般般；1002 則評論中有 87 則" "
4 分，不太好；1002 則評論中有 37 則" "
2 分，很糟糕；1002 則評論中有 30 則" "

9.0/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.6/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Cathy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was very clean. Staff was very friendly. The only thing I didn't like was the smell of the freshener used as I'm very sensitive and typically floral type smells give me a headache, but once I was in the room for a bit, I didn't notice it.
於 2024 年 4 月住了 2 晚
Management 於 2024年5月8日回覆
Thank you for your feedback we hope to see you again soon.

10/10 有夠讚

Dax

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was just the place to crash for a quick visit. Clean and newly repainted, a little dated, but comfortable king bed. Be sure to request they turn the A/C on prior to arrival.
於 2024 年 5 月住了 2 晚
Management 於 2024年5月6日回覆
Thank you for staying with us, we hope to see you again next time you're in the area.

8/10 不錯哦

Sara

於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年5月16日回覆
Thank you Sara for choosing Twelve Oaks! We appreciate you taking the time to rate us and we look forward to your next visit!

10/10 有夠讚

Caridad Romero

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Management 於 2024年4月26日回覆
Thank you for your feedback, we appreciate you staying with us.

4/10 不太好

Matthew

商務旅客
喜歡：整潔度和住宿環境和硬體
I chose this location due to the outstanding ratings. The place was very clean, updated, and all around a very nice place. My one negative controlled by the owner which will prevent me from staying here again was the bed. With all due respect, I have slept on floors softer than the bed. Perhaps beyond the owner's control were the people upstairs. They proceeded from about 2:30am until 6:00am to make sufficient noise keeping downstairs very loud. It sounded as though they were dragging suitcases across the floor all night. The veneer floors are vey nice; however, with lack of insulation, it makes for it being very loud if staying on lower floor. If you do not mind a VERY hard mattress, then I recommend this place as it is updated, very clean, easy to access, and a great price.
於 2024 年 4 月住了 1 晚
Management 於 2024年4月24日回覆
Thank you for your feedback, we are sorry to hear that your stay was not to your expectations. Thank you for staying with us.

10/10 有夠讚

Tabatha

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Register posting mashed me feel safe but needs bigger parking area
於 2024 年 4 月住了 1 晚
Management 於 2024年4月21日回覆
Thank you for your valuable review. We look forward to seeing you again next time you are in the area.

6/10 一般般

Richard

喜歡：整潔度和員工素質
於 2024 年 4 月住了 1 晚
Management 於 2024年4月16日回覆
Thank you for your feedback. we appreciate you staying with us,

8/10 不錯哦

Mandy，Brenham

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I’d definitely stay here again. Only thing I’d change is the pillows are super flat. I slept with 3 that didn’t even feel like 1. But other than that, it was a surprisingly great stay
於 2024 年 4 月住了 1 晚
Front desk staff 於 2024年4月15日回覆
Thank you for staying with us. Thank you for your review and we will look into the pillows.

10/10 有夠讚

Christina

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
👍
於 2024 年 4 月住了 1 晚
management 於 2024年4月12日回覆
Thank you for staying with us, we appreciate your feedback.

6/10 一般般

James

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Management 於 2024年4月9日回覆
Thank you for staying with us, we appreciate your feedback.

8/10 不錯哦

RJ

於 2024 年 4 月住了 1 晚
Management 於 2024年5月3日回覆
Thanks for your feedback, we appreciate you staying with us.

8/10 不錯哦

Manuel

於 2024 年 4 月住了 2 晚
Management 於 2024年5月3日回覆
Thank you for your feedback, we appreciate you staying with us.

10/10 有夠讚

Keleice

於 2024 年 4 月住了 1 晚
Management 於 2024年4月25日回覆
Thank you for your feedback, we appreciate you staying with us.

8/10 不錯哦

Jody

喜歡：整潔度、員工素質和住宿環境和硬體
Nice staff and rooms... pool not open, no bathroom vents and little use of bathroom window which got stuck. Low Low water pressure.
於 2024 年 3 月住了 1 晚
Management 於 2024年3月29日回覆
Thank you for your feedback, we appreciate you staying with us.

10/10 有夠讚

David

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Management 於 2024年3月29日回覆
Thank you for your feedback, we appreciate you staying with us.

6/10 一般般

Grant

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Should have asked for ground floor room. Stairs are steep.
於 2024 年 3 月住了 1 晚
Management 於 2024年3月14日回覆
We do apologize for that inconvenience hope the rest of your stay was pleasant.

10/10 有夠讚

Kendrick

不喜歡：整潔度和員工素質
於 2024 年 2 月住了 1 晚
Management 於 2024年2月16日回覆
Thank you for your feedback, we appreciate you staying with us.

10/10 有夠讚

Dewayne

喜歡：整潔度、員工素質和住宿環境和硬體
Everything
於 2024 年 2 月住了 1 晚
Management 於 2024年2月7日回覆
Hi Dewayne, thank you for your feedback, we appreciate you staying with us.

10/10 有夠讚

Dewayne

於 2024 年 2 月住了 1 晚
Management 於 2024年3月21日回覆
Thank you for your feedback, we appreciate you staying with us.

10/10 有夠讚

Michael

於 2024 年 2 月住了 1 晚
Management 於 2024年3月21日回覆
Thank you for your feedback, we appreciate you staying with us.

8/10 不錯哦

Kingsbury

喜歡：整潔度、員工素質和住宿環境和硬體
Basic hotel with no amenities like breakfast. Room was clean but a panel under the sink had fallen away from the wall exposing the inside of the wall. Good value.
於 2024 年 1 月住了 1 晚
Management 於 2024年2月7日回覆
Thank you for your feedback, the panel has been taken care of, we appreciate you staying with us.

10/10 有夠讚

Shannon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Management 於 2024年1月29日回覆
Thank you for your feedback, we appreciate you staying with us.

8/10 不錯哦

Robert

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The room was clean & the service was great.
於 2024 年 1 月住了 1 晚
Management 於 2024年1月28日回覆
Hi Robert thanks for your feedback, we hope to see you again soon.

10/10 有夠讚

Lisa

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Management 於 2024年1月25日回覆
Thank you for your feedback, we appreciate you staying with us, look forward to you staying with us again in the future.

6/10 一般般

Carolyn

情侶出遊
喜歡：員工素質
This place wasn’t terrible, you can tell this is an older hotel with cheap upgrades. The cleaning staff seem to be a little lazy on the cleaning. There was fluid drips on the wall and the baseboards were quite dirty. You get what you pay for.
於 2024 年 1 月住了 1 晚
Management 於 2024年1月21日回覆
We are sorry that you didn't enjoy your stay, we wish you could have informed us we could have possible addressed it there and then.

10/10 有夠讚

Rafael

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent experience
Very good hotel i recommended
於 2024 年 1 月住了 1 晚
Front Desk Staff 於 2024年1月20日回覆
Thank you for sharing your review of our hotel! Glad you enjoyed your stay with us and we look forward to your next visit!

10/10 有夠讚

Taniquia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Front Desk Staff 於 2024年1月20日回覆
Thank you for taking the time to review our hotel. Always enjoy your stays with us! Super glad you enjoy visiting us as well!

6/10 一般般

Mandy

於 2024 年 1 月住了 1 晚
Front Desk Staff 於 2024年1月20日回覆
Thank you for your review. Hoping you will visit us again soon and give us a chance to earn a 10 out of 10! We will always work hard to make your stay with us as pleasant as possible!

10/10 有夠讚

Michael

於 2023 年 12 月住了 1 晚
Management 於 2023年12月12日回覆
Thank you for your feedback, we appreciate you staying with us.

10/10 有夠讚

Owen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice room! Bed was a bit too firm for me. Plenty of pillows was nice though. Overall great room.
於 2023 年 11 月住了 1 晚
Management 於 2023年11月30日回覆
Thank you for your feedback, we appreciate you staying with us.

10/10 有夠讚

Virginia

喜歡：員工素質和住宿環境和硬體
Always polite staffers and clean accommodations.
於 2023 年 11 月住了 1 晚
Front desk staff 於 2023年11月24日回覆
Thank you for choosing 12 Oaks! We appreciate you acknowledging our efforts to provide you with friendly service and clean spaces! Looking forward to your next visit!

6/10 一般般

Samantha

喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
It was very noisy all during the night. I was there 3 nights and was not able to sleep well. Hung the sign for the room to be cleaned 2 days in a row. Before 10am - housekeeping did not come and take out the trash, make the bed or bring new towels.
於 2023 年 11 月住了 3 晚
Management 於 2023年11月20日回覆
Hi Samantha, we appreciate your feedback. We are sorry that the area was a bit noisy. Also, there is a sign posted at the front desk that maid service must be requested at check in as we do not have daily maid service.

2/10 很糟糕

Javier

於 2023 年 11 月住了 1 晚
Management 於 2023年12月12日回覆
We are sorry that your stay with us was not to your satisfaction, but we would like to know what problems you incurred. As we have no idea what made you give such a low rating to us, given the opportunity. we would have been more than happy to fix any problem you had during your stay with us

10/10 有夠讚

John

喜歡：整潔度、員工素質和住宿環境和硬體
Could not be better - simply a great place to stay! It’s a blessing as I come to Tyler frequently.
於 2023 年 11 月住了 1 晚
Management 於 2023年11月18日回覆
Hi John thanks for your feedback, we look forward to your continued visits in the future.

10/10 有夠讚

Brittnay

喜歡：住宿環境和硬體
於 2023 年 11 月住了 1 晚
Management 於 2023年11月17日回覆
Thank you for your feedback, we appreciate you staying with us.

10/10 有夠讚

Trina

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 3 晚
Management 於 2023年11月15日回覆
Hi Trina, We are so glad that you had a great stay with us. We look forward to having you stay with us again.

8/10 不錯哦

patsy

情侶出遊
喜歡：整潔度和員工素質
The bed is difficult for older people to get into due to height
於 2023 年 11 月住了 1 晚
Management 於 2023年11月3日回覆
Thank you for your feedback, we appreciate you staying with us.

8/10 不錯哦

Vera

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place great price
於 2023 年 10 月住了 1 晚
Management 於 2023年10月30日回覆
Thank you for staying with us.

6/10 一般般

Shunta

The property was nice and cute but I felt unsafe as a female traveling by myself. The full time resident who was living there above my unit gave me Norman Bate vibes with his strange
於 2023 年 10 月住了 2 晚
Management 於 2023年10月28日回覆
Thank you for your feedback, we appreciate you staying with us.

10/10 有夠讚

Adam

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
At this price point I was expecting a lackluster experience. Boy was I wrong! The room was very clean and very quiet. The gentleman at the front desk was awesome! I really am impressed.
於 2023 年 10 月住了 1 晚
Management 於 2023年10月23日回覆
Hi Adam, thank you for the awesome review we hope you will join us again in the future.

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Last minute check in on a busy weekend (Rose Festival). 12 Oaks was clean, comfortable and a fair price.
於 2023 年 10 月住了 1 晚
Management 於 2023年10月22日回覆
Thank you for your feedback. We appreciate you staying with us.

8/10 不錯哦

Les

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Small, non-chain hotel that offers large, clean rooms with all the amenities (in room fridge/microwave, laundry area, wifi, etc) at very competitive rates.
於 2023 年 10 月住了 1 晚
Management 於 2023年10月22日回覆
Thank you for your feedback. We appreciate you staying with us.

10/10 有夠讚

Mia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Management 於 2023年10月22日回覆
Thank you for your feedback. We appreciate you staying with us.

10/10 有夠讚

Monique

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
My stay at the oaks
It’s amazingly beautiful and clean which makes the stay fun and comfortable
於 2023 年 10 月住了 1 晚
Management 於 2023年10月19日回覆
Thank you for staying with us, we hope to see you again soon. Thank you for your awesome review.

10/10 有夠讚

Wafaa

喜歡：員工素質
於 2023 年 10 月住了 1 晚
Management 於 2023年10月17日回覆
Thank you so much for your feedback, we really appreciate you staying with us.

10/10 有夠讚

Shana

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Management 於 2023年10月28日回覆
Thank you for your feedback, we appreciate you staying with us.

10/10 有夠讚

John

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Front desk person was exceedingly polite, friendly and efficient. I travel to Tyler frequently and hands down this is the best property I could have imagined finding!
於 2023 年 10 月住了 1 晚
Management 於 2023年10月15日回覆
Thank you for your feedback, we really appreciate you staying with us, Thank you for the kind words about our front desk help.

10/10 有夠讚

Charles

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Management 於 2023年10月4日回覆
Thanks for staying with us, come back anytime.

10/10 有夠讚

Christopher

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Management 於 2023年10月3日回覆
Hey Christopher we are so glad you enjoyed your stay again we hope if you ever need a safe place to go you and your lovely wife choose us.

10/10 有夠讚

Aubry

於 2023 年 9 月住了 1 晚
Management 於 2023年10月2日回覆
We are so happy that you enjoyed your stay we hope to see you again soon.