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Reviews of Residence Star

4 out of 5
Residence Star
Via Susa 5, Turin, TO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 216 out of 353 reviews" "
Rating 8 - Good. 115 out of 353 reviews" "
Rating 6 - Okay. 15 out of 353 reviews" "
Rating 4 - Poor. 4 out of 353 reviews" "
Rating 2 - Terrible. 3 out of 353 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Aaron, San Diego

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and will recommend!
Stayed 1 night in Jan 2024
Response from Gabriele D. - Front Office Manager on 2024/2/1
Hello Aaron,Thank you for your review.

10/10 Excellent

Michael, Bell Canyon

Stayed 1 night in Nov 2023
Response from Gabriele D. - Front Office Manager on 2023/11/29
Hello Michael,Thank you for your nice review.

8/10 Good

Francesco

Stayed 1 night in Oct 2023
Response from Gabriele D. - Front Office Manager on 2023/10/16
Gentile Francesco,la ringraziamo per il Suo prezioso feedback.Saluti.

10/10 Excellent

Gregory

Stayed 7 nights in Sep 2023
Response from Gabriele D. - Front Office Manager on 2023/9/21
Hello Gregory,Thank you for your high rating.

8/10 Good

Olaf

Stayed 1 night in Sep 2023
Response from Gabriele D. - Front Office Manager on 2023/9/11
Hello Olaf,Thank you for your positive feedback.

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, amenities
Great hotel and helpful staff but a few issues…shower had a distinct odor and laundry facilities were lacking.
Stayed 2 nights in Jul 2023
Response from Gabriele D. - Front Office Manager on 2023/8/18
Hello Lisa,Thank you for your review; about the shower we apologize for any malfunction but for the laundry we remember that our residence have a self-service laundry service.

10/10 Excellent

Jesper

Stayed 2 nights in Jul 2023
Response from Gabriele D. - Front Office Manager on 2023/7/24
Hello Jesper,Thank you for your nice review.

10/10 Excellent

STEFAN

Stayed 2 nights in Jul 2023
Response from Gabriele D. - Front Office Manager on 2023/7/20
Hello Stefan,Thank you for your positive feed-back.

6/10 Okay

Kévin

Stayed 1 night in Jul 2023
Response from Gabriele D. - Front Office Manager on 2023/7/11
Hello Kevin,Thank you for your feedback

8/10 Good

Tommaso

Stayed 2 nights in Jun 2023
Response from Gabriele D. - Front Office Manager on 2023/7/2
Gentile Tommaso,La ringraziamo per la recensione positiva.

10/10 Excellent

Nicole

Stayed 3 nights in May 2023
Response from Gabriele D. - Front Office Manager on 2023/5/30
Hello Nicole,Thank you for your nice review.

8/10 Good

Emile, Collingwood

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Gabriele D. - Booking Manager on 2023/3/6
Hello Emile,Thank you for your review.

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, room comfort
Great stay
Great place right next to porta Susa train station. Didn’t have many expectations as we only stay one night but we were pleasantly surprised. The area is very convenient with restaurants and supermarkets and 2 minute walk to the train station
Stayed 1 night in Dec 2022
Response from Gabriele D. - Booking Manager on 2022/12/29
Hello Marco,Thank you so much for your amazing review.We wish you happy new year.

10/10 Excellent

Katsunori

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient if you arrive from Paris via train. Only two minutes walk after you get out of the station.
Stayed 3 nights in Dec 2022
Response from Gabriele D. - Booking Manager on 2022/12/17
Hello Katsunori,thank you for your nice review.Regards.

10/10 Excellent

Liam

Liked: Cleanliness, room comfort
A great small hotel ideally located.
A great hotel with self catering facilities and ideally located close to the bus station Porta Susa from the airport, 5 minutes walk. Staff very friendly and helpful, as were the cleaners also.
Stayed 3 nights in Aug 2022
Response from Gabriele D. - Booking Manager on 2022/8/7
Dear Liam, Thank you for your nice review.

10/10 Excellent

jennifer

Stayed 1 night in Aug 2022
Response from Gabriele D. - Booking Manager on 2022/8/7
Dear Jennifer, Thank you for your nice review.

10/10 Excellent

Marius

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022
Response from Gabriele D. - Booking Manager on 2022/5/28
Dear Marius, Thank you for your nice feedback. Regards

2/10 Terrible

Jacob

Stayed 1 night in May 2022
Response from Gabriele D. - Booking Manager on 2022/5/28
Dear Jacob, we are sorry that you did not enjoy your stay but we would like to understand what went wrong. Thank you

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

David A

Liked: Cleanliness, room comfort
100%
Customer Service Excellent!
Stayed 1 night in Jan 2022
Response from Gabriele D. - Booking Manager on 2022/1/31
Dear David, Thnak you for your nice review. Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Gabriele D. - Booking Manager on 2020/10/5
Dear Guest, Thank you for your review. Regards

10/10 Excellent

Aleksandar

Business traveler
Liked: Cleanliness, room comfort
Review
My appartment was pretty good. There were many restaurants around. There was the good and secured parking.
Stayed 1 night in Jul 2020
Response from Gabriele D. - Booking Manager on 2020/9/10
Good Morning Aleksandar, Thank you for your nice review. Regards.

6/10 Okay

Jaemin

Stayed 1 night in Feb 2020
Response from Gabriele D. - Booking Manager on 2020/2/16
Dear Jaemin, Thank you for your review. Regards.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff , good location . clean and roomy. have stay again for sure
Stayed 2 nights in Nov 2019
Response from Gabriele D. - Booking Manager on 2019/12/24
Good Morning Jim, Thank you for your nice review, we are so happy to know your opinion about your stay at Residence Star. We wish you Merry Christmas and Happy New Year.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super close to train station
Great location next to Porta Susa train station. Clean, and good sized rooms.
Stayed 1 night in Oct 2019
Response from Gabriele D. - Booking Manager on 2019/10/15
Good Morning Michael, Thank you very much for your good review about your stay at Residence Star. We hope to see you again. Regards.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay here. Good location, great staff and spotless. Best in Torino for the money. 😊
Stayed 1 night in Oct 2019
Response from Gabriele D. - Booking Office on 2019/10/15
Dear James, The same for us, we are so happy to have guest as you. See you again Regards

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, fresh, clean and great service
Great place, more modern and updated that most hotels in Turin. Very good staff, including all services. Recommend for sure!
Stayed 2 nights in Oct 2019
Response from Gabriele D. - Booking Manager on 2019/10/9
Good Morning James, Thank you so much for your nice review about your last stay at Residence Star, we are happy that you have appreciated the place, the staff and all services. We hope to see you gain soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property Nice stuff Good locatiin Clean room
Stayed 2 nights in Sep 2019
Response from Gabriele D. - Booking Manager on 2019/9/23
Dear Guest, Thank you very much for your nice review. Regards.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, convenient place to stay
Nice smaller hotel very convenient to bus and train stations. Rooms were very nice and clean, we only started for one night but were happy with it accommodations. Staff was very helpful and friendly
Stayed 1 night in Aug 2019
Response from Gabriele D. - Booking Manager on 2019/9/11
Good Morning David, Thank you for your good review. Greetings from all the staff.

10/10 Excellent

pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holidays
It was a amazing time to stop in Residence Star as all services has beyond all my expectations. Hotel situated next to local shops and bus stops has offered very friendly staff service, clean and spacious apartment including all what we needed to organise our stay in Turin , car park has been fully secure and big enough for any car, room fully equipped, cleaning service always arrives on time and front desk people always very helpful and professional. I can truly recommend this place for anyone who is looking nice place to stop in Turin for whatever reason.
Stayed 2 nights in Jul 2019
Response from Gabriele D. - bOOKING MANAGER on 2019/7/24
Good Morning Pawel, WoW...!!! Only three letters to say thank you for you amazing review, so no words but we hope to see you again. Greetings from Turin.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Gabriele D. - Booking Manager on 2019/7/11
Dear Guest, Thank you for your review. Regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property with modern rooms and at a great price so very good value. The staff are really friendly and helpful too.
Stayed 2 nights in Jul 2019
Response from Gabriele D. - Booking Manager on 2019/7/10
Dear Guest, Thanks a lot for the nice review. Regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Room is very big, location is convenience
Stayed 1 night in Jun 2019
Response from Gabriele D. - Booking Manager on 2019/7/5
Dear Guest, Thank you very much for your nice review.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the place was excellent! Clean, good location, friendly staff!
Stayed 1 night in Jun 2019
Response from Gabriele D. - Booking Manager on 2019/6/10
Good Morning Mr. Rob, Thank you for you nice review, we are so happy that you have appreciated averything...!!! Regards.

10/10 Excellent

Johanna, Arizona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Star Residence was wonderful! Close to public transportation, eating and shopping. The room had a little kitchenette that was wonderful, we were able to fix our own dinners while we were there. We will definitely stay here again if we ever come back to Torino.
Stayed 5 nights in May 2019
Response from Gabriele D. - Booking Manager on 2019/6/10
Hallo Johanna, Wow...!!! Thnak you so much for the kindly words about us, your opinion is very important for us to improve ourselves more and more. Have a nice day.

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Gabriele D. - Booking Manager on 2019/6/14
Good Morning Adnan, Thank you very much for your review.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Gabriele D. - Booking Manager on 2019/4/18
Dear Peter, Thank you very much for your nice review. Regards.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for even better price would stay again.
Stayed 2 nights in Mar 2019
Response from Gabriele D. - Booking Manager on 2019/4/2
Dear Guest, Thank you very much for your nice review about your last stay in Turin at Residence Star, we are happy that you have appreciated everything and we hope to see you again. Regards.

10/10 Excellent

Maximilien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Gabriele D. - Booking Manager on 2019/3/11
Dear Maximilian, Thank you for your nice review. regards.

10/10 Excellent

Shara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Gabriele - Residence Star on 2019/1/2
Dear Shara, Thank you for your review. Happy New Year.

10/10 Excellent

Dario

Great location across from Port Susa train station.
Stayed 1 night in Nov 2018
Response from Gabriele - Residence Star on 2018/11/29
Dear Dario, Thank you very much for your nice review about your last stay in Turin.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the station
A very handy place to spend the night when travelling via Turino Porta Nova. There is a friendly little bar a few doors away where you can get breakfast.
Stayed 1 night in Nov 2018
Response from Gabriele - Residence Star on 2018/11/22
Hello Philip, Thank you for your nice review about us and your last stay in Turin. Your opinion is very important for us. We hope to see you again in the future.

10/10 Excellent

Sari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service lovely place -thank you. Recommend +++
Stayed 1 night in Nov 2018
Response from Gabriele - Residence Star on 2018/11/13
Dear Sari, thank you very much for your good review we are so happy and we hope to see you again very soon. Best wishes from Turin.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for the United/Juve game. Great location. Very helpful and friendly staff. Nice clean hotel.
Stayed 2 nights in Nov 2018
Response from Gabriele - Residence Star on 2018/11/10
Dear Guest, Thank you very much for your good review and for choosing our structure for his stay in Turin for the Juve / MUTD match.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight near train station.
Stayed 1 night in Nov 2018
Response from Gabriele - Residence Star on 2018/11/7
Good Morning Nancy, Thank you very much for your review.

10/10 Excellent

CNg, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like this hotel as the room is very spacious. It is like a studio type of room where it has cooking facilities. So we can make our breakfast and dinner. Lobby provides free coffee all day and staff are so helpful and nice. Location located opposite Porta Susa and easy to move around. Very very happy with my selection of this hotel.
Stayed 3 nights in Oct 2018
Response from Gabriele - Residence Star on 2018/10/26
Dear Guest, Thank you very much for your beautiful review. We are happy that you have appreciate our Residence, our cooking facilities, our free coffee in the lobby. We hope to see you very soon.

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to station Friendly efficient staff
Stayed 1 night in Sep 2018
Response from Gabriele - Residence Star on 2018/9/26
Dear Alastair, Thank you very much for you good review about your stay in Residence Star. We hope to see you again very soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful reception staff. Good standard of accommodation not far from city centre. Close to Porta Susa metro & railway station. Would stay here again.
Stayed 3 nights in Sep 2018
Response from Gabriele - Residence Star on 2018/9/24
Dear Guest, Thank you very much for you good review about your stay in Turin.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for exploring Torino
Had a 2 night stop over in Torino, booked this as we needed to be on an early train from Porta Susa station. The accommodation is a short walk from the station. Local area had a few supermarkets and restaurants along with bread and cake shops. As the apartment has a kitchenette we where able to cook our own meal on the first night as we had traveled most of the day. The city sightseeing Blue line bus stops at Porta Susa.
Stayed 2 nights in Sep 2018
Response from Gabriele - Rasidence Star on 2018/9/24
Dear Lee, Thank you very much for you review, we are so happy that your sta was to his liking.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Gabriele - Residence Star on 2018/9/17
Dear Jeremy, Thank you very much for your good review. regards.